Carter Jonas London reviews

★★★★★ 5/5

Google

I had such a lovely experience renting through Carter Jonas. I lived in a property in Putney for 18 months, and it really felt like home. The property was fantastic, and Jane was an amazing landlord, always kind, approachable, and incredibly helpful whenever I needed anything. She went out of her way to be accommodating, which made the whole tenancy so easy and enjoyable. I wouldn’t hesitate to recommend both Jane and the team at CJ Barnes.

Jessica · 22 July 2026

★★★★★ 5/5

Google

Cerise was absolutely amazing to work with! She helped my parents find and rent a house, and the entire process went so smoothly thanks to her professionalism and dedication. She was always kind, patient, and quick to answer any questions we had. Cerise really went above and beyond to make sure my parents found a place that fit their needs perfectly. We couldn’t have asked for a better experience, I highly recommend Cerise to anyone looking for help with renting or real estate. Highly recommend barnes office.

Yasmina · 13 November 2025

★★★★★ 5/5

Google

I want to thank especially the Assistant Debbie and Charles who helped solve an emergency bathroom issue which did not let us use the shower or bath over the weekend. Debbie quickly reached out to the agency specialist Charles who came over the same day and took care of the problem. That was a major problem which was most efficiently taken care of.

Tiina · 13 November 2025

★★★★★ 1/5

Google

Erol Izzet handled my case for over two years, but made many mistakes. The case went to th3 court, but due to the lawyer's errors, the case wasn't heard. I never worked with him again. He's very irritable, constantly shouting, and insulting people relentlessly. I'll never forget the incident in the last week of my pregnancy when he insisted me to climb the narrow stairs to his office top of floor building and sign documents. I barely managed to convince him to come for coffee shop otherwise I'd give birth there. He's not a pleasant person, neither as a lawyer nor as a human being.

Helen · 22 May 2026

★★★★★ 3/5

Google

The property I’m renting is managed by Carter Jonas, and unfortunately my experience as a tenant has not always been positive. From day one, it was clear that the property had not been well maintained. I was told that this was due to previous tenants not reporting issues, but this did little to address the condition of the property when I moved in. I had also been told that all necessary repairs would be completed before my move-in date, but this was not the case. The property was not fully cleaned and was in need of several repairs, which made for a disappointing start. Every time I raise an issue, I have to follow up several times to get it addressed, which is very frustrating. I’m often made to feel as though I’m asking for a favour when raising legitimate concerns. On several occasions, issues have been marked as resolved without actually been properly fixed. Due to poor workmanship and inadequate maintenance, I have also lost valuable personal belongings, which has been particularly upsetting. Overall, dealing with some members of staff at this branch has been quite unpleasant. It’s also worth noting that when small repairs are overlooked, they often develop into larger problems that will ultimately cost the landlord more to fix. As a tenant, I make the effort to report issues, and they should not be ignored. That said, Debbie has consistently been lovely and a pleasure to deal with. If I hadn’t met the landlord in person, I likely would have moved out after my initial contract. I now better understand why previous tenants only stayed for a short time. Unfortunately, I get the impression that this managing agent is not particularly interested in supporting long-term tenants.

Missy · 22 May 2026

★★★★★ 1/5

Google

Had a pretty bad experience renting through Carter Jonas. First day they tried to push out our move in because it wasn’t clean - but we had a one day window to leave our old flat. There was years and years of neglect in terms of cleaning… and I found a used plaster in the cutlery drawer. I spent 10 hours scrubbing the flat. We asked for some simple repairs to be made. The landlords said they didn’t want to spend money on the top floor flat but would consider our comments. The lady at the inventory said the flat was in a poor state too and that she felt sorry for us. Issues were as follows: - Severe mould and damp, wet walls to the touch in winter and painted over in the corners where it had been before. Everything in the wardrobes and close to walls went mouldy and we threw lots of our things away (Estate agent denied any previous claims of damp in the property) - The kitchen had a big crack down the counter which had collected years of food, we had to bleach this and use a pin to scrape it out before filling it with polyfiller, at our own expense and time - The kitchen grout was bright orange from grease stains so we used a grout pen, again at our own expense and time - Toilet seat we replaced at own expense which was yellow and severely stained - Oven drawer didn’t fit so we had to cook everything on a diagonal and sometimes it would fall down during use. Landlords asked us to go to the shop and replace the shelf (we didn’t.) - Carpets and flooring were falling apart, yellow in the bathroom with stains.. just not nice at all for £1.6k a month - Bowing floors close to an inch, visible from the skirting boards - Rusty bathroom shelves, replaced ourselves at our expense - Leaking shower, we’d had enough by this point and left it but the water damaged the feet of our bathroom shelves. The landlords eventually sent someone round to fix it after half of a year. Despite all of this, they tried to put our rent up after a year. We tried to negotiate based on the conditions we were living in but were asked to leave when we didn’t agree we should pay more, especially considering the money and time we put into the flat because the landlords wouldn’t. My partner also had a sinus infection throughout the tenancy which has improved since leaving (likely caused by damp) and we did tell them about this but Carter Jonas asked for proof the two were related and did nothing. Carter Jonas were also very intrusive with viewings, it was an issue as I worked from home. They would demand to come over, occasionally with less than 24 hours notice, and when we proposed times that worked better (when I did not have meetings) they would continue to push for original times they’d booked viewings for that they hadn’t checked with us. The landlords also took our post without saying anything the day after we moved out, we only realised when we made a two hour round trip to collect from our neighbour same day. We had to pay for redirection, appreciated them taking it to the post office but wish they just hadn’t taken it in the first place. Felt the agency favoured the landlord throughout and it was really challenging when we were battling with the poor condition of the flat and expensive rent

Laura · 21 May 2024

★★★★★ 5/5

Google

Lajla and her team are great to work with. We’ve been maintaining their managed property portfolio for 7+ years and always found them professional, efficient and friendly. Couldn’t recommend them highly enough.

Daniel · 13 December 2025

★★★★★ 4/5

Google

I was looking to rent a property in the Barnes area and went to the Carter Jonas office on white hart lane. The staff that I dealt with in the office were super helpful and showed me several properties that they felt I might like. I was taken around the property by Cerise who made the process of applying for the property really easy. I have used other agents in the past but Cerise came with loads of information about each property, the costs, the amenities and the local transport, schools etc. She responded to e-mails well and was very professional. When it came to negotiations for rent Cerise and the other staff were helpful, friendly and supportive. The process was the easiest I have had in a very long time and I have rented many properties over the last 10 years. since I moved in the staff have continued to support me with any issues that have arisen. I would rate Carer Jonas at 9/10.

Alex · 13 November 2025

★★★★★ 5/5

Google

We had a wonderful experience using carter jonas, Debbie was on hand to help with all our enquires and made the whole process very easy. Would highly recommend.

Victoria · 13 November 2025

★★★★★ 5/5

Google

Carter Jonas have been renting my flat out for me for three years, Charlotte Godley and her team have been excellent throughout, they are always available with a simple phone call and very professional, They have always kept me informed every point and everything is always dealt with correctly and on time, I simply wouldn’t use anybody else !

Vag · 27 September 2024

★★★★★ 5/5

Google

I have been working with Carter Jonas for many years now. They are efficient and helpful. Many thanks to Charlotte and the team!

Helen · 13 November 2025

★★★★★ 5/5

Google

Positive experience overall. Great team work, and fast response especially Debbie and Lucy in Barnes. Used them for many years. Recommended.

Tatiana · 13 November 2025

★★★★★ 5/5

Google

Everyone at carter jonas have been amazing! I find them to be prompt clear and effective! Great communication during my almost 6 years of renting process.They have Always been willing to help and clarify potential doubts. Very good agents! My main agents being Debbie&Aileen But equally on occasion I have had Charlotte and Lucy assist me with other things. All have been fantastic! Thank you!

Laura · 13 November 2025

★★★★★ 5/5

Google

Debbie Young and the team at Barnes Carter Jonas have been helping my family and I for many years. There has never been a problem when we needed to get things repaired or seen to. They have also been there for friendly advice and the occasional chat.

R · 25 September 2024

★★★★★ 5/5

Google

I’ve been renting through Carter Jones for over 5 years now, and they’ve been fantastic from the start. The team is always professional, friendly, and quick to help whenever something comes up. It’s been such a smooth and positive experience throughout. I really appreciate how reliable and supportive they’ve been. Highly recommend them to anyone looking for a trustworthy agency!

Laura · 13 November 2025

★★★★★ 1/5

Google

Incompetent and unprofessional. Avoid dealing with the property manager (Manu) and lettings manager (Aileen) of the Barnes branch. The property I live in continues to suffer from flooding and damage caused by the flat above who is managed by Carter Jonas. In the space of two years the property Carter Jonas manages has flooded three times, despite each time being deemed “repaired”. The property managers response on the third flood was “the leak has been repaired” and “Carter Jonas is not responsible for this”. Meanwhile the flat continued to flood water from the property above through electrical light fittings. The issue was only resolved once Carter Jonas head office was contacted. If you are considering having your property managed by these cowboys, look elsewhere.

Ben · 23 March 2025

★★★★★ 5/5

Google

Throughout our entire journey, Carter Jonas has consistently provided us with professional and attentive care. Their distinctive style and the professionalism of their team set them apart. Always responsive, helpful, and supportive, they come highly recommended. Our sincere gratitude for your ongoing support and assistance. Thank you Charlotte, thank you Manu.

Deren · 23 December 2023

★★★★★ 5/5

Google

We have recently become customers of Carter Jonas and their service has been exceptional. We have used a number of letting agencies in the past and Carter Jonas are the best by some distance. As an overseas landlord of a new property that …

Sian · 13 November 2025

★★★★★ 5/5

Google

I had a great experience with this estate agency. They helped me find exactly what I was looking for super quickly, and I hardly had to do anything. Everything was done perfectly. Big thanks to Debbie, who saved us a lot of time. Definitely recommend

Anna · 4 April 2025

★★★★★ 5/5

Google

We have rented from CJ for nearly 6 years and they have always been professional and easy to deal with.

C&W · 22 April 2026

★★★★★ 5/5

Google

We had a great experience working with Carter Jonas. They were extremely helpful throughout the rental process and made everything move very quickly. Even after we moved in, they remained attentive and solved any issues promptly. Highly recommended!

ZUBEYDE · 13 November 2025

★★★★★ 5/5

Google

Quick, responsive and friendly! Aileen showed us the property and she was professional and personable. Although we secured a property through another company Aileen and the team were great and would absolutely recommend!

Alex · 15 June 2025

★★★★★ 5/5

Google

We have lived in a Carter Jones maintained property for the last four years. The team have always been on hand to ensure that our family are comfortable and happy.

Ryan · 13 November 2025

★★★★★ 5/5

Google

Carter Jonas and all the staff have always been very efficient and given us good information and updates when needed. We are pleased to have them as our letting agent.

Nicola · 13 November 2025