Trusted Agent profile · London
★★★★★
106 reviews across 1 platform
44 White Hart Lane, London, SW13 0PZ
Part of Carter Jonas, see every office.
Carter Jonas's office in London, at 44 White Hart Lane, is rated 4.7 out of 5 across 106 reviews on 1 platform, including 106 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThey’ve been our agent for over 15 years, and they are very professional. Individual staff are friendly, knowledgeable, and professional as well!. I highly recommend them! Thank you!
Hi Hiroshi, thank you for taking the time to leave a review. We are so pleased to hear that you feel you are in safe hands with us, please do not hesitate to contact us if you need anything at all.
5/5
GoogleI have let my property in Barnes through Carter Jonas for 15 years and have always had excellent service. They are always on the ball and very responsive.
Hi Bill, thank you for your kind review. It's great to hear that you have received such an excellent service over the last 15 years. Please do let us know if there's anything else that we can do for you.
5/5
GoogleService / Response is always great from the team; Manu, Debbie, Lucy
Hi Jacques, thank you for your positive review. Please do not hesitate to get in touch if you need anything at all.
5/5
GoogleI had the pleasure of working with Carter Jonas to rent a 4-bedroom townhouse in Ham, and the experience was outstanding from start to finish. They really listened to what I was looking for and guided me through the entire process with ease. I highly recommend Carter Jonas to anyone looking for a reliable, professional, and friendly estate agent. Nataliya
Hi Nataliya, thank you for your review. We are so pleased to hear that you had such an 'outstanding' experience with our team in Barnes! If there's anything else that we can do for you, please do let us know.
5/5
GoogleThe team at Carter Jonas in Barnes have been consistently courteous, professional, and responsive to our needs over 5+ years of tenancy. Highly recommend their services.
Hi Michael, thank you for your review. It's great to hear that you have felt so well-supported by the Barnes team over the last five years. Please do not hesitate to get in touch if you need anything at all.
5/5
GoogleI’ve been a tenant for many years with Carter Jonas, and they’ve always been very professional, efficient and great people to correspond with. 5-stars!
Hi George, thank you for your review. We are delighted to hear that you are so happy with the professional and efficient service you have received from our team throughout your time with us. Please do let us know if there's anything else that we can help you with.
5/5
GoogleI have been renting a property Carter Jonas managing for 5 years. Im extremely happy with their service, always respond swiftly if any concern and always supportive. I find their team very cohesive in solving problems and they never let me down! Highly recommend!
Hi Orsolya, thank you for your kind review. It's great to hear that you are so happy with the service provided to you by our Barnes team. Please do not hesitate to contact us if you need anything at all.
5/5
GoogleCarter Jonas have looked after my property for more than 10 years and their service has always been very good, addressing any maintenance issues very promptly, providing comprehensive reports on the condition of the property on a frequent basis, and making payments and providing accounts promptly. I have no reservations in recommending their services to others.
Hi David, thank you for your review. We are so pleased to hear that you feel your property is in such safe hands with our Barnes team. Please do not hesitate to contact us if you need anything at all.
5/5
GoogleCarter Jonas are excellent managing agents. They deal with any issues quickly and efficiently. Their tradespeople are excellent too. Would highly recommend.
Hi Sue, thank you for your review. We are pleased to hear that you have received such an excellent and efficient service from our team in Barnes. Please do not hesitate to get in touch if you need anything at all.
5/5
GoogleI have used carter Jonas Barnes for sales, management and Lettings for almost 5 years. I wouldn’t use another agent in the area. They are a tight team and every person in the office is a joy to deal with. In a world of spin, they are an honest, breath of fresh air.
Hi Warren, thank you for taking the time to leave a review. We are delighted to hear that you have received such a great service from our Barnes team throughout the last five years! Please do not hesitate to get in touch if you need anything at all.
3/5
GoogleAll the paperwork was done super fast with no issues. I have moved in for more than 3 month and I have issues that have not been sorted in the apartment. I have informed this issue to Carter Jonas in Barnes the first week that I moved in and still waiting.
Hi Cyril, thank you for taking the time to provide us with your feedback. Please could you send some additional details of your situation to feedback@carterjonas.co.uk so a member of our team can look into this further for you? Thank you.
5/5
GoogleCapable team of professionals with a personal touch in what to many is an unfriendly market in an unfriendly city. My family and I have used CJ over the years and have been able to address very specific letting and management requirements that reflect our personal needs. Highly recommended.
Hi Mohammad, thank you for your review. We are delighted to hear that our team have consistently met your personal requirements and property needs. Please do let us know if there's anything else we can help you with.
5/5
GoogleProfessional and timely support from Debbie in dealing with our property; always happy to help.
Hi Federico, thank you for your review. It's great to hear that you are so pleased the the professional support offered to you by Debbie. Please do let us know if you need anything else at all.
5/5
GoogleWe rented a property in Barnes through Carter Jonas and were impressed from the start with the professionalism of the entire team. Having now vacated the property, we could not be happier with the seamless and unobtrusive way in which Carter Jonas arranged viewings whilst we were still residents at the property. Nothing was too much trouble for this agency. Aileen who has dealt with our departure has made the entire process very easy and communicated with us effectively, professionally and personably throughout. I would not hesitate to buy or rent through Carter Jonas againPositiveResponsiveness, Professionalism
Hi Craig, thank you for taking the time to leave such a positive review. We're very glad we could make the process of vacating a property easy for you, and would be happy to help you buy or rent through us again!
1/5
GoogleCarter Jonas in Barnes represents exactly the type of letting agency which can make London such an unpleasant city to rent in. They breached their contract with us at the end of our tenancy and their behaviour and cavalier attitude throughout was deeply unpleasant to have to deal with. The problems arose at the end of our tenancy, our Check Out report highlighted some minor issues in the kitchen and some cat hairs on the living room curtains. We had no issue with money being deducted from the deposit in order to resolve these issues and we asked Carter Jonas how much this would cost. Carter Jonas failed to respond to our repeated efforts at communication to ascertain these costs, instead when they did respond it was to tell us that there were other issues in the property, that had not been highlighted in the Check Out report. We asked repeatedly when our deposit would be returned and eventually it was returned 42 days after the end of our tenancy but with deductions made without our agreement. (Deposits must be repaid within 30 days of the end of a tenancy). £372 was deducted from our deposit for cleaning. I asked for a breakdown of these costs and the cleaning invoices. Carter Jonas’ attitude was evasive asking us why we would need this information. I then tried to open a dispute through our tenancy deposit scheme (TDS) but Carter Jonas had deleted our record instead of archiving it and TDS said that I would have to ask Carter Jonas to reinstate the record. Eventually Carter Jonas produced cleaning invoices which didn’t break the work down any further. The property had sat empty for over a month after the end of our tenancy and I suspected that we were being charged for cleaning work which had arisen during this period. One of the invoices was for steam cleaning the carpets. When I asked Carter Jonas, they said that this was because there had been pet hair on the carpets. The carpets however, had been steam cleaned by our cleaners and there was indeed no mention of pet hairs on the carpet in the Check Out report. When I put this to Carter Jonas they eventually agreed that they would charge the landlord for this work instead. If I were the landlord, I would definitely have not been happy with this arrangement. We then asked repeatedly for the breakdown of the other costs, which were excessive, but Carter Jonas never gave us an explanation beyond the costs being for cleaning. When a deposit is a couple of thousand pounds it is not trivial nor acceptable nor legal to withhold it with no explanation beyond the terms of a tenant’s contract. Neither is it acceptable for a letting agency to deduct money from the deposit through a deposit protection scheme without firstly receiving the agreement of the tenant. All our attempts at communication were met with a vague “so what” indifferent attitude and it was only through perseverance that we were able to get any of our money, which had been illegally held, back.
5/5
GoogleReally enjoyed working with the Pauline, Aileen, Ann and the team at Carter Jonas Barnes, as they helped me find, secure and rent here. Thank you for looking after me.PositiveResponsiveness, Quality, Professionalism
Hello Kasyan, thank you for taking the time to write us a review. Our team are always pleased to hear how we have supported our clients. Do not hesitate to contact us in the future.
5/5
GoogleGreat service when I do called them the always helpful, thank you all
Hi Iakhdar, thank you for your review. We are pleased to hear that you have always received such a great service from our Barnes team. Please do let us know if there's anything else we can help you with.
5/5
GoogleVery proactive Normally provide instructions, information about low changes in good timing.
Hi Elui, thank you for your review. It's great to hear that you are so happy with the proactive and responsive service provided to you by our Barnes team. Please do let us know if there's anything else we can do for you.
5/5
GoogleVery friendly and well organized agency, always helpful and understanding. Highly recommended
Hi Kris, thank you for your positive review.
5/5
GoogleThey are very reachable, prompt, and kind.
Hi Omruncegul, thank you for your positive review.
5/5
GoogleThe team at Carter Jonas have been looking after one of my properties since 2015. Their professionalism, friendly approach and effectiveness in keeping both me and my tenant very satisfied is the reason they are my letting agent of choice.
Hi Martin, thank you for your review. We are delighted to hear that you are so happy with the professional service provided to you by our team over the last 9 years! Please do not hesitate to get in touch if you need anything at all.
5/5
GoogleCater Jonas have let our house in Barnes for many years. They are a great team to work with and 100% reliable. We could not wish for a better fit with our requirements. A 5 star rating well deserved.
Hi Rob, thank you for your review. It's great to hear that you are so happy with the property management service provided to you by our Barnes team. Please do let us know if you need anything at all.
5/5
GoogleI highly recommend Carter Jonas for their outstanding real estate services. In a time when dedication and professionalism are rare, they truly excel. Their team is knowledgeable, reliable, and ensures every detail is taken care of with expertise.
Hello, thank you for taking the time to leave a review. We are so pleased to hear that you are so impressed with the knowledge and expertise offered by our Barnes team.
5/5
GoogleVery attentive personal service
Hi Kate, thank you for your review. It's great to hear that you received such an attentive service from our team in Barnes.
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