Carter Jonas reviews

★★★★★ 5/5

Google

I would thoroughly recommend Carter Jonas Long Melford. Throughout a somewhat protracted purchase of our beautiful new property, Will Cooper kept us informed along the way and Tommy in the office also got involved knowledgeably. This level of service is normally reserved for hotel staff, and is an experience you ,may be familiar with, as in asking a waiter what the Vichysoisse is, and getting the right answer. It's rare, but it happened here. And the answers were very nearly always right. And I'm absolutely sure Will knows what a Vichysoisse is. Well done all round and thanks also to David in the office for listening to my ramblings whilst waiting for the call to have the keys handed over. The selling process for houses in England may need fixing, but CJ doesn't. Long may it continue! Best, N & S D-H

Noel · 30 March 2024

★★★★★ 5/5

Google

Carter Jonas was the clear choice for us from our very first meeting. Tommy’s appraisal was a great first impression, and there was a clear distinction between their service and others we’d invited to appraise. They gave us actionable advice to prepare us for market and give us the best chance. This followed through to those in the office, who cared and knew about our sale in detail and gave us reassurance we were going to be well looked after. Thank you to Clare in particular. Andy conducted most of our viewings and was knowledgeable, and positive and we knew had provided an excellent experience for potential buyers, based on feedback. Finally, Will was invaluable in aftercare and kept us in the loop without chasing, a pleasure to deal with. An exemplary service from all and we’d have no hesitation in recommending them.

Andrea · 30 March 2024

★★★★★ 5/5

Google

We bought our mid-terrace late 15th Century Grade 2* listed house through Carter Jonas. Oscar Bedford at Carter Jonas took very good care of us. Throughout the purchase process, Oscar was knowledgeable, helpful, courteous, good humoured, efficient and straightforward with us - always keeping us fully and honestly in the picture. Even when the purchase seemed to be getting into difficulty due to issues further down the chain - Oscar remained calm and gave us good dispassionate advice. This issue resolved itself, and we have now been in the house for two weeks. We are very happy with it and with the service we received from Oscar.

Gavin · 31 March 2023

★★★★★ 5/5

Google

I would agree with all the extremely positive sentiments in the other Google reviews. The service I have received from Oscar and the team has been excellent. Not only did they find a buyer in double quick time but Oscar has kept me informed of progress throughout the entire transaction and I have never felt like I was losing track on what was going on. Given what a stressful time selling a house can be, it has been a massive relief to know that I wasn't going to be given the run around by the estate agent but rather they have made the whole process a great deal more bearable. I wouldn't hesitate in recommnding Carter Jonas Long Melford Branch to friends.

Matthew · 31 March 2022

★★★★★ 5/5

Google

Oscar Bedford was extremely helpful and supportive with our recent property of a family home. The process, unfortunately, was not straight forward, however, with every problem Oscar was there to assist me in finding solutions, more than my own estate agent. Oscar and I worked as a team to get the purchase over the line, even when it was looking unlikely, Oscar never gave up so we have a lot to thank him for. Now, we are here and in our forever home, Oscar will always be remembered for helping us get here and believing that this house was meant for us!

Louise · 20 March 2022

★★★★★ 5/5

Google

We bought our house through Tommy at Carter Jonas. He was brilliant throughout the whole process - it felt like we were getting a bespoke service! When showing us around the property he knew the answers to all our questions and gave us the freedom to look around the property thoroughly in our own time. It was clear he had established good relationship with the sellers which made the whole process much smoother. Throughout the whole purchase process Tommy was always responsive, honest and acted with integrity. Thank you so much for all your help!

Esme · 13 September 2021

★★★★★ 5/5

Google

Oscar Bedford was extremely helpful and supportive with our recent property of a family home. The process, unfortunately, was not straight forward, however, with every problem Oscar was there to assist me in finding solutions, more than my own estate agent. Oscar and I worked as a team to get the purchase over the line, even when it was looking unlikely, Oscar never gave up so we have a lot to thank him for. Now, we are here and in our forever home, Oscar will always be remembered for helping us get here and believing that this house was meant for us!PositiveResponsiveness, Professionalism

Louise · 25 August 2021

★★★★★ 5/5

Google

Buying a house through Carter Jonas in Long Melford was a very happy experience for me. Oscar Bedford was my key contact and he was highly professional throughout, and at the same time a great communicator and very accessible. The other members of the team were also very helpful and always knew where proceedings were at the time. I would happily recommend Carter Jonas, Oscar and the team.

Caroline · 20 March 2022

★★★★★ 5/5

Google

Attentive and reassuring the team at Long Melford are what you need when going through what can be an emotional and stressful time. Extremely competent and professional and they go well beyond the standard to earn 5 stars in my opinion. Thank you Tommy, you were supportive from start to finish and really appreciated your knowledge and genuine interest in securing the sale.

Julie · 20 March 2021

★★★★★ 5/5

Google

Carter Jonas proved incredibly helpful for my wife and I in finding a new home in Suffolk. Oscar Bedford was the best agent we came across during a year of house-hunting - he got in touch with us to let us know a house we were interested in …

Harvey · 22 June 2022

★★★★★ 5/5

Google

I wouldn’t hesitate in recommending Carter Jonas in Sudbury. The service we received from Tommy and his team when we sold my parents’ house was sensitive, considered and very professional. Excellent communication from the first visit to the final sale.

Amanda · 31 March 2023

★★★★★ 5/5

Google

My Partner and I interacted with Carter Jonas in Long Melford when we looking for a new house in the area. We found that CJ were very helpful in arranging viewings and, since we were new to the area, information about the areas we were interested in. We mainly interacted with Oscar Bedford who was very helpful to us whilst at all times acting very professionally on behalf of his client. Once the target property was identified Oscar assisted in the process from when our offer was accepted through to completion and it is fair to say that he took a lot of stress out of the process. He was very responsive to our calls and kept us up to date throughout the whole process. Overall we were very grateful for the help that Oscar and the team provided and if we were to sell in the future we would use CJ.

Terry · 20 March 2022

★★★★★ 5/5

Google

I dealt with Oscar at the Long Melford office who was very thorough, proactive and professional. He "sold" my property four times, the first three falling through, at no fault of his or Carter Jonas and he quickly found new buyers each …

Clive · 22 June 2022

★★★★★ 5/5

Google

We have just used Caroline Edwards and her team to sell our late father's house. The property was previously on the market with another agent for 9 months with no offers received. Within a week of engaging Carter Jonas, we had an offer at the asking price, in a very difficult market and the sale has now completed. From beginning to end the service provided by Caroline and her colleagues was fantastic - the perfect combination of professionalism, expertise, skill and charm in dealing with all parties involved. I cannot recommend them highly enough.

Tom · 20 March 2021

★★★★★ 5/5

Google

I can’t fault the team at Carter Jonas, Long Melford, friendly, helpful and professional. Always going above and beyond to quickly resolve any issues and see the sale through as smoothly as possible. Thanks again to Will, Tommy & Clare for all your help and patience, we’ll be back next time around!

Kirsty · 30 March 2024

★★★★★ 5/5

Google

We recently used Carter Jonas in Long Melford to sell our late parent’s home locally. From the start we were very impressed with our initial contact with Tommy Newbigging but throughout the sale process, which was complicated to say the least, we found all the staff there to be supportive, professional and very helpful. We would definitely recommend them. Five stars from us!

Susan · 31 March 2022

★★★★★ 5/5

Google

Oscar provided us with an excellent service keeping us well informed on progress and dealing with any issues in a highly professional manner. This is the second time we have used Cater Jonas and Oscar as he also dealt with our purchase in 2020. Again the service he provided first rate.

John · 20 March 2022

★★★★★ 5/5

Google

We recently sold our home with Carter Jonas in Suffolk. The whole process was handled extremely professionally and efficiently by Tommy Newbigging. Tommy managed the initial negotiations with skill and sensitivity and ran the sales process carefully through to completion with an open and mature approach.

Jackie · 20 March 2022

★★★★★ 4/5

Google

Great service from the team at Long Melford. Special thanks to Robert for his patience and tolerance for what was not an easy house to sell. Will recommend Carter Jonas to any friends and relations who are thinking of selling.

EIleen · 20 March 2017

★★★★★ 5/5

Google

Ellie and Oscar at Long Melford branch were absolutely brilliant in helping us with the sale of our property. They were professional and friendly and we received a very efficient and stress free service. I would highly recommend Carter Jonas.

David · 31 March 2022

★★★★★ 4/5

Google

Tommy Newbigging's hard work and strong negotiating skills led to a good outcome on the sale of our house. His appreciation of the state of the housing market was also invaluable. Thanks to all at Carter Jonas.

Neil · 20 March 2022

★★★★★ 5/5

Google

Recently purchased a house via this estate agents and received an excellent service from all of the team. We were wanting to complete before the stamp duty rises on 1st Oct and Oscar and …

Sally · 22 June 2022

★★★★★ 1/5

Google

Arranged a valuation with Carter jonas,they booked us in between 930am and 1130am,we waited till midday then contacted them,there reply was "we have no details of a booking with yourselves" 🤔 …

Mark · 22 June 2022

★★★★★ 5/5

Google

'We were 100% happy with Charlie Philip partner at Long Melford, he was so professional, polite, attentive and made us feel we were his only clients, every query/question was dealt with straightaway. We must also mention Ben and other office staff who were also most efficient and professional. Just one point - we were unaware the fee would be subject to VAT, our naivety we're certain, but nevertheless it would be helpful to warn in advance to any other clients ignorant of this fact, an extra £1,000+ was a shock. Well done Long Melford team you were superb. *Terms and conditions apply. T&Cs here.

JILL · 20 March 2017