Carter Jonas Oxford reviews in Summertown

★★★★★ 5/5

Trustpilot

In safe and experienced hands

Having managed an old property letting for 26 years I decided to place the renovation - much needed - and management in the hands of Rebecca Gee at Carter Jonas . She has project managed extensive work , which , although expensive was done to the highest standards and is entirely satisfactory . She understands completely what is required for a successful letting in contrast to what I in the past have chosen according to my own , perhaps antique , tastes. the work was done in a predetermined timeframe and estimates were adhered to . I can certainly recommend Rebecca as a sound adviser and am most grateful to her .

John · 28 August 2026

★★★★★ 5/5

Google

My family and I could not be more grateful to Louise at Carter Jonas in Oxford. Thanks to her unparalleled dedication, we have successfully found our absolute ideal flat in Oxford, and the entire process was nothing short of flawless. She is incredibly kind, remarkably efficient, and profoundly professional in everything she does. Navigating the property market can be daunting, especially if one is trying to find a place from the other side of the planet (i.e., Japan), but Louise turned it into a completely seamless and stress-free experience for our family. She anticipated our needs, communicated with absolute clarity, and executed every detail with astonishing speed and precision. If you are looking for a property in Oxford and want a seamless, top-tier experience, we cannot recommend Louise and the Carter Jonas team highly enough. Thank you, Louise, for going above and beyond for us! And see you soon in Oxford!

堤林剣 · 22 June 2026

★★★★★ 5/5

Trustpilot

recently completed the sale of Burnfoot…

recently completed the sale of Burnfoot Avenue with Carter Jonas and cannot thank Leo and the team enough for their support throughout the process. Leo was professional, proactive, responsive and always willing to pick up the phone and talk things through when needed. His communication was excellent from start to finish, and he consistently kept things moving during what became a complex and sometimes stressful transaction. What stood out most was that I always felt Leo genuinely cared about achieving the best outcome and was prepared to go the extra mile when challenges arose. His advice was calm, practical and honest, which made a huge difference throughout the sale. I would also like to mention Maddie in the office, who was incredibly helpful and supportive. Nothing ever seemed too much trouble, and she went out of her way to assist with administrative issues and paperwork when I needed help. That level of personal service is rare and very much appreciated. I would have no hesitation in recommending Leo, Maddie and the Carter Jonas team to anyone looking for a knowledgeable, professional and genuinely supportive estate agency. Thank you all for your hard work and dedication.

Catherine · 8 June 2026

★★★★★ 1/5

Trustpilot

A lax attitude and a fluid application of the law. Avoid.

I have a property and am due to renew the contract with the tenant in June. The tenant has requested that they pay 12 months in advance as they are unable to provide work references in the UK. We also have a 12 month fixed term contract due for renewal in June. I asked if this was still possible, given the new renters legislation and was assured by the branch that it was. That was a month ago. Yesterday I pushed back and requested that they double check with their legal team and, of course it will not be legal to receive 12 months rent in advance from May 1st. If I hadn’t checked, it would have been June before I was made aware. This comes after the managing agent also instructed the tenant to open my mail when I suspected that something may have been missed by the mail forwarding service. She instructed the tenant to open my PERSONAL mail, rather than apologise to the tenants for any inconvenience and then forward it onto me as I had requested her to do. She then denied that she had done this, despite having copied me into the email chain where she did it and then offered no apology for breaking the law. All in all disgraceful, with a lax attitude to landlords and a rather fluid relationship with the law.

Laura · 23 April 2026

★★★★★ 5/5

Google

We had an excellent experience with Carter Jonas in Summertown, both as buyers and sellers. In 2025, we purchased our home through them and were very impressed with the experience. Ian Cattle managed the sale and was thoroughly professional and knowledgeable. He struck the perfect balance between presenting the house in a positive light while remaining honest and transparent. Because of that experience, we chose Carter Jonas to sell our own home, and Ian was brilliant. He took the time to really understand the property and the local area, and his proactive approach meant we secured a buyer quickly and smoothly. We wouldn’t hesitate to recommend Carter Jonas and Ian Cattle to anyone looking for a professional, knowledgeable, and trustworthy estate agent.

Verity · 30 March 2026

★★★★★ 5/5

Google

Could not rate this company any higher, the process was great, they were very welcoming and really helpful. A special shoutout to Tanya for looking after us. There was no pressure, no hard sell with the rental, they were very quick to reply, really helpful with the application which was made a little harder as we were living in Northern Ireland at the time but not any fault of Carter Jonas. We love the house and feel safe and secure with Carter Jonas Highly recommend this company! Steve & Louise

Steve · 13 February 2026

★★★★★ 5/5

Trustpilot

Accommodating, Straightforward, Reasonable

The letting agent we worked with, Tanya Hall, was just fantastic -- a real pleasure to work with. Besides being friendly and straightforward and accommodating in showing the property, she followed through consistently at every stage of the letting process. It was (to me) a complicated process--perhaps we were a complicated case--and Tanya was always there to answer questions promptly, to reassure, and to step in to make sure the process proceeded smoothly when it looked as if it otherwise would not. It was a pleasure and a relief to feel that we were in safe hands, that there was human reasonableness instead of an irrational and inflexible 'bureaucratic system' to engage with--and a great pleasure to find when it was all done that our confidence was well-placed.

Happily · 18 September 2026

★★★★★ 5/5

Trustpilot

Carter Jonas Chelsea and Kensington Office

Our Asset Management company have worked with Carter Jonas successfully over many years and would like to recommend Lajla Turner in the Carter Jonas Chelsea & Kensington office in particular. She is a breath of fresh air, sincere, professional and effective. A rare find in this industry

Conor · 3 August 2026

★★★★★ 5/5

Trustpilot

Carter Jonas Fulham Palace Road

We can't recommend Igor Simonov and his team at Carter Jonas on the Fulham Palace Road more highly. They were extremely professional and not only found us suitable tenants quickly, but also helped us find the relevant tradesmen we needed to get the flat up to scratch.

Susan · 13 July 2026

★★★★★ 5/5

Trustpilot

I found the Carter Jonas team extremely…

I found the Carter Jonas team extremely responsive and helpful during our search. James was exceptionally communicative, polite and friendly throughout the process. I would highly recommend Carter Jonas to friends. Thank you James for such a positive experience.

Titti · 4 September 2026

★★★★★ 5/5

Trustpilot

Birmingham Office

Birmingham Office . The customer care and service have been exceptional. Kam, you are truly the best always available, always patient, and consistently clear and transparent. You made everything effortless, and the entire process felt seamless from start to finish. Also a big thank you to Ellisia.

Trish · 12 July 2026

★★★★★ 5/5

Google

Highly recommend Louise Deakin! She has been incredibly helpful and supportive throughout our tenancy application. When we ran into some system glitches, she quickly found solutions and handled everything manually to keep things moving. Super efficient, friendly, and professional. 5 stars all the way!

Peggy · 22 June 2026

★★★★★ 5/5

Trustpilot

I recently sold my home through Carter…

I recently sold my home through Carter Jonas Marlborough and had a great experience from start to finish. I mainly dealt with Fred who I cannot recommend enough but also Nick and Helen who were also fantastic. They all provided clear, honest advice, marketed the property brilliantly, and kept me updated throughout the whole process.

CLARE · 19 March 2026

★★★★★ 5/5

Trustpilot

Very happy

Very impressed with Fred and the team at Carter Jonas in Marlborough. I had a tight deadline and quick turn around - and Fred was was supportive and ‘on it’ through out the sale process. I would recommend 👍

Jodie · 10 July 2026

★★★★★ 5/5

Trustpilot

Brilliant experience with Carter Jonas Marlborough

We’ve just completed on the purchase of our new family home in Manton. Carter Jonas handled the sale of our previous house and the purchase of our new house very professionally. Both Fred and Helen have been a brilliant help with our house buying experience, with particular thanks to Fred for his advice throughout and for (sadly) helping us through the probate process on our new purchase. It’s been quite a long journey but we’re thrilled with the end result!

Louise · 14 July 2025

★★★★★ 5/5

Trustpilot

If you want impeccable service come to Carter Jonas!

I spoke to a number of agents and it was clear that Rupert at Carter Jonas was by far the most personable, efficient and supportive. He was brilliant throughout the whole process, and even though he stood to gain a small commission, he treated me as a valuable and important client. I couldn't recommend Rupert and Carter Jonas more highlyl

Alix · 20 January 2026

★★★★★ 5/5

Google

What do you want and expect from an Estate Agent? First the best price for your property. Prior to instructing Carter Jonas I had received two independent valuations. Kate McKinnon advised me in her opinion those valuations were far too low and suggested a figure considerably higher. I was a little ambivalent but decided to instruct Carter Jonas to market the property at their valuation. Secondly to obtain a buyer. Within a few days of going on the market Kate had arranged several viewings which culminated in an offer being received. Whilst below the guide price the offer was considerably more than the other two valuations. I was prepared to accept this offer but again was advised that I should let Carter Jonas try and negotiate an increase on the offer. This they did which to my amazement resulted in a substantial increase on the original offer which I was more than pleased to accept. Thirdly professionalism, honesty and transparency. These qualities were shown throughout the transaction.Kate McKinnon kept me fully informed throughout and promptly returned my calls. I cannot recommend Carter Jonas highly enough and in particular Kate McKinnon. I would also mention Ian Cattle who seamlessly took over whilst Kate was on holiday and couldn’t have been more helpful. Thank you to you all

Melvin · 22 February 2026

★★★★★ 2/5

Google

Hi I called to enquire a property. A guy picked up my call and was so rude to me. I just wanted to ask if the property include bills or it doesn’t, since it didn’t say in the description. He was really cold to me and said “is that all” I said yes thank you so much and immediately ended the call like wishing 0.2 seconds. He was straight up cold to me the whole time and dry. Didn’t ask if I wanted to enquire more that is similar.

Nicole · 22 June 2026

★★★★★ 5/5

Trustpilot

Fantastic letting agents

Fantastic letting agents! Work with these guys on many property rentals of all shapes and sizes including developments which are newly complete and brought to the market. The service is friendly and the delivery is spot on each and every time. Would highly recommend Carter Jonas and enjoy working with David, Grace and the whole team.

Vincent · 8 December 2025

★★★★★ 5/5

Trustpilot

Recommendation Fulham Branch

We sold a property and bought a property through Carter Jonas Fulham. Leo and the team were very helpful and expertly guided us through the process. We would definitely recommend them.

Petra · 29 May 2026

★★★★★ 5/5

Trustpilot

Andrew Maddock went above and beyond…Highly recommended

Andrew Maddock went above and beyond what we deemed to be an estate agents role.

Burn · 15 September 2026

★★★★★ 2/5

Trustpilot

Tenants are not treated as 'customers' in my experience.

I'd be positive if I could be, but I feel like a cash cow and not a customer. The previous agents engaged me in rent reviews, I felt like a valued tenant to them and the owner. For reasons I don't know, they were ousted by Carter Jonas last year 'and then the problems started'. 18% rise last year! These agents just assert rises. They set other houses at a high rent, then point AT THEIR OWN HOUSES to argue the prices have gone up. I sent a reply to their rent proposal this year, they claimed my proposal did 'not comply with tenancy law'. They admit market rate for my house last year has come down (the ONS data says so, too), yet they want more rent from me. 'Go figure' ! They like to assert things and don't seem to like you challenging them. Maybe they think the tenants work for them? They aggressively push rental prices for sitting tenants that my neighbours felt they had to leave, and the owner lost thousands when Carter Jonas could not find any renters at the price they were asking, so had to drop the rate again! What a waste. If they'd just had sensible rises, the owner would have ended up with more money and happy tenants!

Donald · 20 May 2026

★★★★★ 5/5

Trustpilot

Ben Glendewar

Ben Glendewar was excellent in managing our property and in organising the departure of our tenants when we decided to sell the house. He kept me in the loop all the time - he has excellent communication skills, and dealt expertly with all the departure details such as deposits etc.

Helen · 15 December 2025

★★★★★ 5/5

Google

Shifting my family across the world was a daunting task, with securing a rental at the top of our priority list. Rachel Williamson and her team made our move to Oxford a great experience and as stress free as possible. Her prompt …

Reed · 13 February 2026