Carter Jonas reviews

★★★★★ 5/5

Google

Kate made what could have been a stressful process feel completely manageable. From our very first conversation, she was warm, attentive, and genuinely invested in get the home for us. She was quick to respond, honest about pros and cons, and always went the extra mile to make sure we felt supported. We couldn't have asked for a better estate agent, thank you, Kate!

Borja · 22 July 2026

★★★★★ 1/5

Google

This agency is a complete disaster from start to finish. The apartment was supposed to be “clean” when we moved in. It was filthy and clearly not properly cleaned at all. Dust everywhere, visible dirt, and an overall state that was completely unacceptable for a move-in. This alone already showed a total lack of professionalism. They are consistently late and show zero respect for your time. Late to the first viewing, late when delivering the apartment, late to the final cleaning. Every single appointment involved waiting, excuses, and incompetence. Despite offering such an appalling service, they demanded an insane amount of money upfront: six months paid in advance. Completely unjustifiable and frankly outrageous. Communication throughout the contract was non-existent. Emails ignored, messages unanswered, and a general feeling of being completely abandoned. They changed our assigned agent three times, which resulted in total chaos and nobody taking responsibility for anything. At the end of the contract, they attempted to keep our deposit by manipulating the final cleaning report. Let that sink in. They arrived late (again), called me to come over, and when I arrived they still needed at least another hour to finish the cleaning. That is the level of professionalism you can expect. The only reason we recovered our money is because I documented everything with photos and spent days writing emails and pushing back. It was painfully obvious they were deliberately placing obstacles to avoid returning the deposit. This agency is unprofessional, disorganized, unreliable, and deeply unethical. Renting through them was a constant source of stress and frustration. If you care about your money or your sanity, do not rent with this agency under any circumstances.

Coque · 13 February 2026

★★★★★ 5/5

Google

Great Experience with Carter Jonas Agency! Honestly, either you rent or buy in London, the real estate agency can be a bit tricky, and only a small minority really listen and understand your needs! I found Carter Jonas very professional and they soon acknowledged my brief and proposed to me properties that really macth my needs. Giulio was my agent and he found our perfect house! All the process went smoothly and I would definitely rely on them in the future!

Valentina · 13 February 2026

★★★★★ 5/5

Google

Working with Lajla and Kate has been so refreshing. From the date I contacted them about a potential relationship of them looking after our properties, all the way through to finding tenants and having them tenanted. They have been very reactive, kind and precise. The service has been impeccable and it's good to see agents that know what they are doing. Hoping that we able to work further more in the future with them

Amit · 13 March 2026

★★★★★ 5/5

Google

I I’ve known Lajla for many years and have worked with her on numerous occasions for both sales and lettings. She has consistently impressed me with her speed, efficiency, and ability to make the entire process smooth and stress-free. Lajla’s deep knowledge of the market, combined with her professionalism and attention to detail, ensures that everything runs seamlessly from start to finish. Her commitment to delivering excellent results and her personal touch make her stand out in the industry. I would highly recommend Lajla and Carter Jonas to anyone looking for top-notch property services.

Ahsan · 13 December 2025

★★★★★ 5/5

Google

Our Asset Management company have worked with Carter Jonas successfully over many years and would like to recommend Lajla Turner in the Carter Jonas Kensington & Chelsea office in particular. She is a breath of fresh air, sincere, professional and effective. A rare find in this industry.

Conor · 8 August 2026

★★★★★ 5/5

Google

I was followed and advised by Giulio during the research of my property with great professionalism and seriousness. He helped me all along with all of my requests and doubts. Finding your perfect home is an important step, I would advise Giulio to anyone who is in that process because I’m sure he will look up to you and follow you in every step. Giulio is an agent that you can trust!

Melissa · 13 December 2025

★★★★★ 5/5

Google

Kate was absolutely fantastic throughout the entire process of helping us find a flat to rent. From the very beginning, she was incredibly responsive, always quick to reply to any questions or concerns we had, which made the whole experience smooth and stress-free. It was evident she had both ours and the landlord’s interest at hand and helped us agree on an offer which at the end was satisfactory for all parties. Thanks a lot!

Denis · 13 November 2025

★★★★★ 5/5

Google

We’ve worked with Lila and her team for 7+ years as maintenance contractors and have always found them friendly efficient and professional. Always willing to go the extra mile for their tenants and landlords. Couldn’t recommend them or Carter Jonas in general highly enough.

Daniel · 13 December 2025

★★★★★ 5/5

Google

Marina is brilliant to work with. She is very attentive to the needs of buyers and consistently delivers fantastic results. Her friendly demeanor and great sense of humour make the entire process not only smooth but enjoyable. I highly recommend Marina’s services to anyone looking to buy in South Kensington, you’ll be in excellent hands.

Robert · 13 June 2025

★★★★★ 5/5

Google

Had the pleasure of dealing with Kate from South Ken office recently and I was really impressed by her professionalism and attention to details. She made the entire process of finding a new rental home seamless and enjoyable - the whole team from contracting to referencing was efficient and very supportive. Thank you for a great experience.

Steph · 22 July 2026

★★★★★ 1/5

Google

After sending an viewing enquiry to this firm via rightmove with no response for days then calling them several times just to get voicemail or in a meeting, leaving messages woth receptionist and via voicemail and still no callback i'd never sell a property through them as they seem more concerned with their own self-importance than actually facilitating property sales.

Mastermind · 22 June 2026

★★★★★ 5/5

Google

I would definitely recommend Carter Jonas, they were very efficient and very helpful. Kate Stevens was absolutely wonderful throughout, great communication and execution. Our property sold thanks to her and the team’s hard work ;-)

Fareedah · 13 November 2025

★★★★★ 1/5

Google

They are an absolute disaster. They hid details about the apartment we rented, it was a complete mess, they were late for the viewing, and their service is the worst I've ever seen (and I've been in the real estate industry for eight years). I don't understand how they can do things so badly. I've never seen anything like it. They charge six months' rent upfront for appalling service. I sincerely hope people realize this.

Jorge · 13 December 2025

★★★★★ 5/5

Google

Thank you so much, Kate, for all the support and tireless hard work you devoted to my property search. Although I sadly didn't end up renting through Carter Jonas, your unmatched knowledge of the local area helped me immensely in finding my dream property. Your organisational skills, meticulous attention to detail, and outstanding communication could not have been better. I would highly recommend this office based on your professionalism.

Harry · 13 December 2025

★★★★★ 5/5

Google

Carter Jonas provided an outstanding experience. The team was professional, knowledgeable, and extremely approachable, making the buying, selling, or letting process smooth and stress-free. Communication was prompt and clear, and they went above and beyond to ensure everything ran perfectly. I highly recommend Carter Jonas to anyone looking for reliable and trustworthy property services!

Md · 6 April 2026

★★★★★ 5/5

Google

Carter Jonas provided an incredible service during the sale of our property. It was a difficult and complex transaction, but they supported us every step of the way with professionalism and clarity. We were particularly grateful to Giulio for his guidance and advice throughout. Highly recommended.

Tom · 22 May 2026

★★★★★ 5/5

Google

A fantastic Lettings team at the Thurloe St office of Carter Jonas. Thank you to Marina, Lajla, Anamaria & Arabella for an exceptional service - highly professional, friendly, responsive and knowledgeable. Having been in London for over 25 years- both as a landlord and tenant, we fully appreciate how pleasant and easy you made the move. I highly recommend this team for anyone looking to rent their property or lease - they went well above and beyond at every stage of our journey.

Sundeep · 31 January 2023

★★★★★ 5/5

Google

Giulio was a great help in finding my flat, very professional, easy to communicate with, and made the whole process smooth. Highly recommend

BENNY · 13 September 2025

★★★★★ 5/5

Google

Extremely pleased and satisfied with the work of Kate! She made it possible for us to find the exact type of flat we were looking for in a short manner of time and also helped us with all of the questions we had in regards to the procedures surrounding the move in processes. Would highly recommend working with Kate, as she is an exemplary agent!

Spartak · 13 November 2025

★★★★★ 5/5

Google

Kate was unbelievable- the whole team, in fact - but Kate went out of her way to get me in to see a flat later on a Friday and by the following weekend I was in. …

Tracy · 13 April 2025

★★★★★ 5/5

Google

We had a fantastic experience renting our apartment with Carter Jonas. Kate Stevens was professional, attentive, and always available to help, making the entire process smooth and stress-free. Since we were in France during the rental …

Yannis · 13 April 2025

★★★★★ 5/5

Google

We recently let our newly refurbished two bedroom flat in Earl's Court with the help of the wonderful team at Carter Jonas. Lajla and her team were amazing at every step. Victoria was a joy to work with and took the time to get a real understanding of our personal situation and the property itself, paying particular attention to our concerns from prior difficult tenancies. She was incredibly efficient and presented us with a selection of possible tenants that perfectly matched our requirements in less than 10 days! The paperwork was arranged swiftly and all the required admin was made completely stress free for us. We are absolutely thrilled with our new tenants and delighted with how smooth and painless the process was. We have used other agencies before but will now always come directly to Lajla and Victoria - most highly recommended!PositiveResponsiveness, Professionalism

Amanda · 10 November 2022

★★★★★ 5/5

Google

Lajla is a very competent and courteous lady to deal with and does go the extra mile to ensure a good tenant for your property. I feel she must be a great asset to the company and will invigorate the Holland Park branch. Peter Dooley Landlord.

Peter · 4 December 2024