Carter Jonas reviews

★★★★★ 5/5

Google

I have rented through Carter Jonas three times, and each experience has been excellent. The team has always been professional and responsive. I would particularly like to thank Sharon and Jesse for their outstanding support. They have consistently gone above and beyond to make everything as smooth and stress-free as possible. Their communication is prompt and friendly, and they always take the time to address any questions or concerns.

Nava · 22 July 2026

★★★★★ 5/5

Google

I had the pleasure of working with Jess Iles as my agent, and I couldn’t be more grateful for her dedication and effort. From the very first house viewing, Jess was incredibly attentive and provided detailed information about the property. While treating all potential tenants fairly, she also made sure to give the landlord accurate feedback, which ultimately led to me being the lucky one to rent the home I loved. Jess’s hard work didn’t stop there, she was equally efficient when it came to finalizing the contract and arranging for an electrician to inspect the house. Every interaction, whether via email or phone, was warm and genuine. I truly felt that Jess cared and wanted to help. Thank you, Jess, for everything! I wish you happiness every day! :)

Jennie · 20 March 2025

★★★★★ 5/5

Google

We recently had the opportunity to work with Jess at Carter Jonas while renting our new home, and we couldn’t be happier with the experience. Jess was kind and reassuring, making what is often a stressful process feel much more manageable. Her attention to detail and genuine care for our needs set her apart from other estate agents we’ve encountered. Jess was always prompt in her responses and provided clear, effective communication every step of the way. It was a relief to know we could rely on her during a stressful time.

El · 20 March 2025

★★★★★ 1/5

Google

Incredibly poor service. Book a viewing for a house, and given a future date (about 4 weeks later) that we could move in. Only to be latterly told that the date is the date that the owner is having an electric survey done, and we couldn't move in. And that the result of the survey may mean additional works need to be done. Resulting in even later access. Obviously everyone want sot live in a safe house. SO WHY PUT IN ON THE MARKET AND ACCEPT MULTIPLE VIEWINGS, only to mess those viewers are for over a month. Unprofessional, unapologetic, time wasting, fools. Avoid.

Sheermusic · 1 June 2026

★★★★★ 5/5

Google

Euan Woodman at Carter Jonas in Bath was a pleasure to deal with through the whole sale process. He's skilled at moving things along while always remaining calm and courteous - keeping things as hassle-free as possible for a seller. I'd highly recommend him.

Nick · 20 February 2026

★★★★★ 1/5

Google

I rented a flat for 5 years, for the first half of that time it was managed by a different agency who were consistently kind, helpful, and easy to deal with. The experience changed completely when management switched to Carter Jonas. The fridge freezer in the property failed entirely. Despite reporting it immediately, I was left without a working fridge for over 3 weeks and all of my food and produce spoiled. No temporary solution was offered during that time, making day to day life unnecessarily difficult. I politely requested reimbursement in the form of supermarket vouchers for the spoiled items and was told no, the opening line of their email response being “sorry to hear you feel that way” spoke for itself. The attitude of the staff was rude and unprofessional at best. The point of contact I dealt with was dismissive and seemed incapable of taking a logical or human approach to anything. Every interaction felt cold, defensive, and unnecessarily difficult. I lived alone and took great care of the property. In those 5 years I never once caused any issues, breakages, or complaints. Despite this, and after moving out, they chose to withhold my deposit for 5 weeks, providing zero communication throughout. It was only after I contacted the Deposit Protection Service that my money was finally returned.

Archie · 22 May 2026

★★★★★ 5/5

Google

We recently had the opportunity to work with Jess at Carter Jonas while renting our new home, and we couldn’t be happier with the experience. Jess was kind and reassuring, making what is often a stressful process feel much more manageable. Her attention to detail and genuine care for our needs set her apart from other estate agents we’ve encountered. Jess was always prompt in her responses and provided clear, effective communication every step of the way. It was a relief to know we could rely on her during a stressful time.

Ella · 2 October 2024

★★★★★ 5/5

Google

I found Euan Woodman of Carter Jonas most helpful in a very difficult situation. He showed great tact and sensitivity from the start when he went the extra mile, leaving a meeting to give an estimate of a flat which I was dealing with under power of attorney. Throughout a long and complex process he gave excellent advice and was consistently helpful. He made a process to sale that was fraught with problems a lot easier.

Ralph · 22 February 2026

★★★★★ 5/5

Google

Absolutely incredible service from start to finish - my first time selling a house and they made it an absolute breeze for me. Jess and David in particular truly looked after me each and every step, and am so grateful they got me through what I thought would have been a very stressful time! Cannot recommend enough

Toby · 22 May 2026

★★★★★ 5/5

Google

I have had a wholly charming experience with the Carter Jonas Bath team from finding to moving into my new rented accommodation, and would like to give a special mention to Jess Iles, who was always affable, prompt, and professional! I recommend her and her team to my friends and family 💯 …

Hugo · 20 March 2025

★★★★★ 5/5

Google

Excellent service from Lewis. He was professional, responsive, and made the whole tenancy process smooth and stress-free. Communication was great throughout, and he was always happy to help with any questions. I’d happily recommend him to anyone looking for a reliable estate agent.

Kimberley · 19 June 2026

★★★★★ 5/5

Google

I have had a wholly charming experience with the Carter Jonas Bath team from finding to moving into my new rented accommodation, and would like to give a special mention to Jess Iles, who was always affable, prompt, and professional! I recommend her and her team to my friends and family 💯 …

Hugo · 24 July 2024

★★★★★ 5/5

Google

We worked with Jess to find our new home - she's been fantastic throughout the process, getting back to emails quickly and always going the extra mile to be helpful. Thanks so much

Sarah · 20 March 2025

★★★★★ 5/5

Google

Jess was fabulous! Very professional.. friendly (amazing smile!) and informative. Jess gave very “real” opinions whilst I was hunting for a flat quickly (my …

Marianne · 22 June 2025

★★★★★ 1/5

Google

I and my partner have waited to write this review until completion. We just bought a house in Bath and the whole experience was a nightmare and demeaning. We were treated with no respects. As we went through the process, we were keeping notes on actions that the agent did to us that were just mind-blowing!! - After our offer accepted, discouraging us from doing proper checks on the house (e.g., electricity, boiler etc). The response to our request of access to house to do the check was “don’t you think it’s excessive to do such checks?” - The agent continued to give us misinformation and LIED to us about the house (e.g., saying the house came with a new boiler (we were lucky our solicitor got the bottom of this and turned out there was no new boiler) - We tried to do second viewings on the house (to check on certain things) - but for TWICE, the same agent stood us up for more than half an hour. It turned out she DID NEVER book our viewings on the systems and again NEVER apologise for her behaviour. - The agent RUDEly and shamelessly questioning us and our solicitor whether we were a serious buyers, pushing us when there were no needed to do so, since we had everything ready from solicitor, mortgage offer, surveyor - all in motions. - Not to mention they didn’t do a proper job at all in securing offer from our side: the agent never even chase us to ask our offer, never got back to us to given sellers’ thoughts on our offer among other thing. It was purely our persistence that got us this house - The communication was beyond awful. The agent was never available when we called the office (with silly reasons such as going for a coffee - the three times we called on a day, really?), promised to return our call BUT NEVER returned our call. - At some point, we sent an email saying we demanded to be treated with respect - but obviously nothing changed. No apology whatsoever from the agent. We were glad in the end we completed the transaction and won't have anything to do with this company anymore! The overall experience was very stressful and demeaning. If we were happen to sell our house in the future, we will NEVER trust Carter Jonas to represent us, given how badly they treated prospective buyers and not doing their job well with following-up on offers and house viewings

Virgi · 20 March 2025

★★★★★ 1/5

Google

Worst experience out of any letting agents in Bath by far. Enquired about a property on Friday and was sent e-mail shortly after asking if Wednesday would work for a viewing and to confirm on Monday. Called on Monday and found out they are full on viewings - after explaining I was promised a viewing Katherine were helpful and squeezed me in. Come Tuesday I have received a generic e-mail from Fiona regarding property not being available any more and viewing cancelled with no follow up. On Wednesday 10 minutes before a supposed viewing I have received a call confirming whether to expect me - after explaining I won't be able to attend at such a short notice and was informed there is no point scheduling viewing for tomorrow as property will be most likely gone. Obviously they are in an administrative mess - stay away.

Lucas · 9 June 2021

★★★★★ 5/5

Google

We are delighted to have chosen Carter Jonas to sell our house in Bath. Fiona, who managed the sale, negotiated the journey with unfailing energy & commitment, keeping us updated at every stage. The whole residential team couldn’t have been …

Rosalind · 22 December 2025

★★★★★ 5/5

Google

It was a very easy process because of agent lewis. Thank you so much for your help.

Jayaram · 15 June 2026

★★★★★ 5/5

Google

Sharon Hunter was superb at listening to our brief and offering a variety of solutions for our rental needs. Going above and beyond to accommodate our wishes. The whole process with Carter Jonas was smooth and professional.

Pippa · 20 March 2024

★★★★★ 5/5

Google

As a property developer I need Estate agents that are professional, reliable and deliver. The team at Carter Jonas in Bath tick all the boxes. They are very professional with good understanding of the local market. Carter Jonas in Bath is the ideal partner for my business and have performed extremely well when purchasing or selling properties.

Raad · 20 March 2022

★★★★★ 1/5

Google

As a tenant you're treated like dirt, like cattle. They never answer the phone, they decide when they'll visit you, and when you do see them face to face, you're looked down on, as if they need to clean themselves after seeing you. I can't say how they compare to others, but they've set the bar right at the bottom. Considering we pay thousands in rent they're simply too busy for us.

Archie · 20 March 2024

★★★★★ 5/5

Google

We had a great experience with the team at Carter Jonas in Bath, who were efficient, clear, reassuring and friendly throughout the whole process of selling.

Jon · 20 November 2025

★★★★★ 5/5

Google

We had Sharon helping us with renting our new place and she was amazing, very patient with us, explained everything very clearly and made the whole process easier and less stressful.

Brooklyn · 20 September 2025

★★★★★ 5/5

Google

It was my first time renting and Katherine was amazing in helping me and keeping me informed all the way through. Super helpful and will definitely go to for anything in the future. ☺️

Halima · 20 March 2023