Carter Jonas reviews

★★★★★ 5/5

Google

It was a very easy process because of agent lewis. Thank you so much for your help.

Jayaram · 15 June 2026 · Carter Jonas

★★★★★ 5/5

Trustpilot

⭐⭐⭐⭐⭐ Great service

Jetmir · 10 June 2026 · Carter Jonas Oxford

★★★★★ 5/5

Trustpilot

recently completed the sale of Burnfoot…

recently completed the sale of Burnfoot Avenue with Carter Jonas and cannot thank Leo and the team enough for their support throughout the process. Leo was professional, proactive, responsive and always willing to pick up the phone and talk things through when needed. His communication was excellent from start to finish, and he consistently kept things moving during what became a complex and sometimes stressful transaction. What stood out most was that I always felt Leo genuinely cared about achieving the best outcome and was prepared to go the extra mile when challenges arose. His advice was calm, practical and honest, which made a huge difference throughout the sale. I would also like to mention Maddie in the office, who was incredibly helpful and supportive. Nothing ever seemed too much trouble, and she went out of her way to assist with administrative issues and paperwork when I needed help. That level of personal service is rare and very much appreciated. I would have no hesitation in recommending Leo, Maddie and the Carter Jonas team to anyone looking for a knowledgeable, professional and genuinely supportive estate agency. Thank you all for your hard work and dedication.

Catherine · 8 June 2026 · Carter Jonas Oxford

★★★★★ 5/5

Google

Carter Jonas were professional and helpful throughout the process. Communication was clear, and they were always willing to answer questions and provide assistance when needed. Overall, a positive experience and good customer service.

Shahzad · 2 June 2026 · Carter Jonas

★★★★★ 1/5

Google

Incredibly poor service. Book a viewing for a house, and given a future date (about 4 weeks later) that we could move in. Only to be latterly told that the date is the date that the owner is having an electric survey done, and we couldn't move in. And that the result of the survey may mean additional works need to be done. Resulting in even later access. Obviously everyone want sot live in a safe house. SO WHY PUT IN ON THE MARKET AND ACCEPT MULTIPLE VIEWINGS, only to mess those viewers are for over a month. Unprofessional, unapologetic, time wasting, fools. Avoid.

Sheermusic · 1 June 2026 · Carter Jonas

★★★★★ 5/5

Trustpilot

Very helpful

My mother recently purchased a house from Carter Jonas. We found them very helpful, kept us informed of any updates very promptly.

Cara · 1 June 2026 · Carter Jonas Oxford

★★★★★ 5/5

Trustpilot

Carter Jonas were professional and…

Carter Jonas were professional and helpful throughout the process. Communication was clear, and they were always willing to answer questions and provide assistance when needed. Overall, a positive experience and good customer service.

Abdul · 31 May 2026 · Carter Jonas Oxford

★★★★★ 5/5

Trustpilot

Recommendation Fulham Branch

We sold a property and bought a property through Carter Jonas Fulham. Leo and the team were very helpful and expertly guided us through the process. We would definitely recommend them.

Petra · 29 May 2026 · Carter Jonas Oxford

★★★★★ 5/5

Google

Monika is very professional and friendly. She guided us throughout the rental process and professionally resolved any issues, ensuring a smooth completion of the process. We are grateful to Monika.

YUNUS · 23 May 2026 · Carter Jonas

★★★★★ 3/5

Google

The property I’m renting is managed by Carter Jonas, and unfortunately my experience as a tenant has not always been positive. From day one, it was clear that the property had not been well maintained. I was told that this was due to previous tenants not reporting issues, but this did little to address the condition of the property when I moved in. I had also been told that all necessary repairs would be completed before my move-in date, but this was not the case. The property was not fully cleaned and was in need of several repairs, which made for a disappointing start. Every time I raise an issue, I have to follow up several times to get it addressed, which is very frustrating. I’m often made to feel as though I’m asking for a favour when raising legitimate concerns. On several occasions, issues have been marked as resolved without actually been properly fixed. Due to poor workmanship and inadequate maintenance, I have also lost valuable personal belongings, which has been particularly upsetting. Overall, dealing with some members of staff at this branch has been quite unpleasant. It’s also worth noting that when small repairs are overlooked, they often develop into larger problems that will ultimately cost the landlord more to fix. As a tenant, I make the effort to report issues, and they should not be ignored. That said, Debbie has consistently been lovely and a pleasure to deal with. If I hadn’t met the landlord in person, I likely would have moved out after my initial contract. I now better understand why previous tenants only stayed for a short time. Unfortunately, I get the impression that this managing agent is not particularly interested in supporting long-term tenants.

Missy · 22 May 2026 · Carter Jonas

★★★★★ 1/5

Google

Erol Izzet handled my case for over two years, but made many mistakes. The case went to th3 court, but due to the lawyer's errors, the case wasn't heard. I never worked with him again. He's very irritable, constantly shouting, and insulting people relentlessly. I'll never forget the incident in the last week of my pregnancy when he insisted me to climb the narrow stairs to his office top of floor building and sign documents. I barely managed to convince him to come for coffee shop otherwise I'd give birth there. He's not a pleasant person, neither as a lawyer nor as a human being.

Helen · 22 May 2026 · Carter Jonas

★★★★★ 5/5

Google

Catherine Jones has been a wonderful help in the purchase of our forever home. Communication was brilliant and we were kept informed of every stage. Our first experience of buying a home in many years was made painless & pleasurable. Thanks go also to Keith Meadley who accompanied us on each visit and has become a welcome friend!

Rachael · 22 May 2026 · Carter Jonas

★★★★★ 5/5

Google

Absolutely incredible service from start to finish - my first time selling a house and they made it an absolute breeze for me. Jess and David in particular truly looked after me each and every step, and am so grateful they got me through what I thought would have been a very stressful time! Cannot recommend enough

Toby · 22 May 2026 · Carter Jonas

★★★★★ 1/5

Google

I rented a flat for 5 years, for the first half of that time it was managed by a different agency who were consistently kind, helpful, and easy to deal with. The experience changed completely when management switched to Carter Jonas. The fridge freezer in the property failed entirely. Despite reporting it immediately, I was left without a working fridge for over 3 weeks and all of my food and produce spoiled. No temporary solution was offered during that time, making day to day life unnecessarily difficult. I politely requested reimbursement in the form of supermarket vouchers for the spoiled items and was told no, the opening line of their email response being “sorry to hear you feel that way” spoke for itself. The attitude of the staff was rude and unprofessional at best. The point of contact I dealt with was dismissive and seemed incapable of taking a logical or human approach to anything. Every interaction felt cold, defensive, and unnecessarily difficult. I lived alone and took great care of the property. In those 5 years I never once caused any issues, breakages, or complaints. Despite this, and after moving out, they chose to withhold my deposit for 5 weeks, providing zero communication throughout. It was only after I contacted the Deposit Protection Service that my money was finally returned.

Archie · 22 May 2026 · Carter Jonas

★★★★★ 5/5

Google

Carter Jonas provided an incredible service during the sale of our property. It was a difficult and complex transaction, but they supported us every step of the way with professionalism and clarity. We were particularly grateful to Giulio for his guidance and advice throughout. Highly recommended.

Tom · 22 May 2026 · Carter Jonas

★★★★★ 5/5

Google

Fantastic working with Giulio, very responsive, very attentive and managed to rent out my flat to a great tennant - would highly reccommend and they will always have my business

Arya · 22 May 2026 · Carter Jonas

★★★★★ 5/5

Google

So happy to work with Louise from the Lettings Team. She is an excellent manager for the letting process, taking full responsibility from start to finish, ensuring all goes as well as possible. We feel very reassured to know we are in such capable hands, and we are also very happy with her because of her open and honest ways, always doing what she says she will do, and often going the 'extra mile' when it matters most.

JohnC · 22 May 2026 · Carter Jonas Oxford

★★★★★ 2/5

Trustpilot

Tenants are not treated as 'customers' in my experience.

I'd be positive if I could be, but I feel like a cash cow and not a customer. The previous agents engaged me in rent reviews, I felt like a valued tenant to them and the owner. For reasons I don't know, they were ousted by Carter Jonas last year 'and then the problems started'. 18% rise last year! These agents just assert rises. They set other houses at a high rent, then point AT THEIR OWN HOUSES to argue the prices have gone up. I sent a reply to their rent proposal this year, they claimed my proposal did 'not comply with tenancy law'. They admit market rate for my house last year has come down (the ONS data says so, too), yet they want more rent from me. 'Go figure' ! They like to assert things and don't seem to like you challenging them. Maybe they think the tenants work for them? They aggressively push rental prices for sitting tenants that my neighbours felt they had to leave, and the owner lost thousands when Carter Jonas could not find any renters at the price they were asking, so had to drop the rate again! What a waste. If they'd just had sensible rises, the owner would have ended up with more money and happy tenants!

Donald · 20 May 2026 · Carter Jonas Oxford

★★★★★ 1/5

Trustpilot

Three months to return deposit with no action until landlord intervened

We had a very poor experience with Carter Jonas regarding the return of our deposit. It took over three months to be refunded despite repeated email assurances that “instructions had been given to the holding account” to process payment.

Kate · 12 May 2026 · Carter Jonas Oxford

★★★★★ 5/5

Trustpilot

Really efficient and caring…

Really efficient and caring service.Easily the best experience we have had from letting / estate agents in Newbury.

Chris · 11 May 2026 · Carter Jonas Oxford

★★★★★ 5/5

Trustpilot

Absolutely excellent experience…

Absolutely excellent experience with Carter Jonas Winchester. Really enjoyed having Alison, Sophie and Tara looking after my sale, which they conducted with calm professionalism, even when I was stressed out! All their support much appreciated.

Kristi · 7 May 2026 · Carter Jonas Oxford

★★★★★ 1/5

Trustpilot

Ridiculous "New Renovation" expectations for an aging property - Beware

I lived in a property managed by this agency for 2.5 years. The house itself was quite old, with aged facilities that had clearly seen many years of use before I moved in. However, the biggest issue arose during the checkout process.

Wilson · 6 May 2026 · Carter Jonas Oxford

★★★★★ 4/5

Trustpilot

A smooth and well-managed process.

Monika and the team at the Carter Jonas Newbury office were brilliant in helping us rent our property. Thanks to their efficiency, we were able to move in just two weeks after our first viewing, and the process was smooth from start to finish.

DARCEY · 5 May 2026 · Carter Jonas Oxford

★★★★★ 5/5

Trustpilot

Exceptional staff members at Carter Jonas !

We have being with Carter Jonas for about 3 yrs now and find them exceptionally helpful from starting the rental process to moving onto a second property .

Susan · 1 May 2026 · Carter Jonas Oxford