★★★★★ 5/5
GoogleI have recently sold and purchased a property with Beresford Adams, Chester and cannot thank them enough for everything they have done to help with both selling and buying a property.
Jade-Lea was absolutely brilliant and managed to put up with my daily phone calls and questions. She responded almost instantly to any queries or requests I had, whilst making me feel at ease and gave me regular updates throughout the whole process.
I literally cannot fault the support I have received from Jade, and appreciate every little thing she did. I am so grateful that she made this potentially stressful process as straight forward as possible. Thank you.
Laura · 31 July 2018 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thank you Laura for your wonderful 5* review of the fantastic service you received from Beresford Adams. Kind regards, Emma.
★★★★★ 5/5
GoogleHi,
I recently completed on a flat sale in Chester. Beresford Adams were professional and had good communication throughout the proceedings. I would highly recommend this business.
I would also like to personally praise one of the sales team, Katrina in the Beresford team. She was key in communicating to me throughout the sale, and went above and beyond to support throughout. Katrina was supportive throughout a sometimes stressful process and should be credited as a real asset to her team.
Thank you again! Emma
Emma · 31 July 2018 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thank you for taking the time to leave this excellent 5 star review Emma. Katrina and the team from Beresford Adams in Chester pride themselves on providing fantastic customer service and a straightforward process whether you are buying or selling a property through them. It is fantastic to read that you benefited from this service. Many thanks, Maryjane.
★★★★★ 5/5
GoogleFantastic service, lots of contact and helpful advice every step of the way - Thank you.
Sarah · 17 June 2018 · Beresford Adams Lettings
Agent replied · 15 June 2024
Thank you Sarah for your wonderful 5* review of our team at Beresford Adams in Mold. It is great to read that you have received such wonderful service.
Kind regards, Scott.
★★★★★ 1/5
GoogleTake your own photos before renting property from these. They’ll try and invoice you for tiny scratches that were already there.
Jonesy · 17 June 2018 · Beresford Adams Lettings
Agent replied · 15 June 2024
Hello Jonesy
Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please get in touch with us and we will be more than happy to discuss any issues with you.
Kind regards, Chris
★★★★★ 5/5
GoogleThe. Team in Mold have been very helpful especially Sian, nothing has been too much trouble. She has been a 'Star' helping me through what at times has been very stressful assuring me she is with me all the way on the journey.
Carol · 17 June 2018 · Beresford Adams Lettings
Agent replied · 15 June 2024
Thank you for this excellent 5 star review Carol! It is great to hear that Sian from the Beresford Adams team in Mold has been a star and helped you through the whole process! Best wishes, Maryjane.
★★★★★ 5/5
GoogleExcellent renting experience at Beresford adams, Mold recently. Very helpful, friendly team and excellent communication right from the viewing to referencing to the final move. Special thanks to Sophie. Keep up the good work. Would definitely recommend.
Jay · 17 June 2018 · Beresford Adams Lettings
Agent replied · 15 June 2024
Hi, Jayveer
Thank you for the review and the recommendation. I'm glad to hear that your move went through without any issues and that Sophie looked after you so well.
Kind regards, Chris
★★★★★ 5/5
GoogleWe bought our first home through Beresford Adams after another sale falling through with a competitor. We were provided with advice, updates and general help the whole way through and the sale completed in just under 7 weeks! We couldn't have been happier with the service and would always return to Beresfords in the future for any help with buying or selling a property.
Alex · 17 June 2018 · Beresford Adams Lettings
Agent replied · 15 June 2024
Congratulations on your first home purchase and thank you for this fantastic 5 star review and recommendation.The Beresford Adams team in Mold are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire process of a sale or purchase. It's great to see that you were able to benefit from their excellent service. Many thanks, Sarah.
★★★★★ 5/5
GoogleMy sales agent was Brogan Craine, she was amazing, proactive, creative, polite, courteous, always returned my calls and emails, stayed late to get the job done, went out of her way to get the sale exchanged. All in all she took the role of an estate agent to whole new level. As a property lawyer, for the past 30 years, I am used to dealing with agents and Brogan is definitely the best i have ever dealt with. Highly recommended, she's the best!
Jean · 17 June 2018 · Beresford Adams Lettings
Agent replied · 15 June 2024
Congratulations on the sale of your property. The Beresford Adams team in Mold aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will share this great 5 star review with Brogan and the entire team. Many thanks, Sarah.
★★★★★ 5/5
GoogleWhat a fantastic company Beresford Adams, Mold is !
I have never before encountered such amazing teamwork in practice . The expertise and effort over and above the call of duty was brilliant when they were selling my house. They always made me feel I was their only customer - however busy they were! I would like to mention, in particular, Eira Boden, Beth (now in the Wrexham branch) Sam, Sian, Sarah and Brogan. All of them were SO helpful at every stage of the sale; extremely patient and hardworking especially when things were difficult; always friendly and smiling despite the difficulties encountered with the house. I recommend this staff very highly to anyone wanting exceptional service and experience when selling their property. Thank you Beresford Adams, Mold - you excelled yourselves !
Carolyn · 17 June 2018 · Beresford Adams Lettings
Agent replied · 15 June 2024
Thank you Carolyn for your wonderful 5* review of our hardworking and dedicated team at Beresford Adams in Mold.
It is fantastic to read that you you found the teamwork displayed by our team amazing and that you were able to take advantage of their experience and expertise in selling homes. I will make sure your wonderful review is forwarded to the branch team and also to their Regional Director and thank you for your fantastic recommendation!
Best wishes, Scott.
★★★★★ 5/5
GoogleSophie was extremely helpful and a delight to deal with, she emailed the vendor regarding my husband’s credit check and convinced them that we would be good tenants.
Sophie is very friendly and made us feel very comfortable when showing us around the property, and she was very thorough when showing us around
I would definitely recommend Beresford Adams to my friends
Lesley Davies
Lesley · 17 June 2018 · Beresford Adams Lettings
Agent replied · 15 June 2024
Hi Lesley
Thank you for taking the time to leave this review. It is great to hear that Sophie went the extra mile for you and I will make sure she gets this fed back to her as it sounds like she has earned those 5 stars!
Kind regards, Chris
★★★★★ 5/5
GoogleWe bought a repossession from Beresford Adams Mold branch, and I can honestly say that without the tenacity and persistence of Brogan, given the tight timescale for completion after viewing (28 days), we would not have been able to meet the bank’s deadline.
She was incredibly accommodating and we were able to visit the property on multiple occasions, often at short notice.
She is incredibly easy to work with and we are very grateful we were able to purchase the property through her.
Benjamin · 17 June 2018 · Beresford Adams Lettings
Agent replied · 15 June 2024
Thank you Benjamin for your wonderful 5* review of Beresford Adams in Mold. It is great to see that during the tight sales progression period you were supported fully by Brogan and that the result was a happy one. Best wishes for your new home, Scott.
★★★★★ 1/5
GoogleRating only, no written review.
Gillian · 14 June 2018 · Beresford Adams Bangor (282 High Street)
Agent replied · 12 June 2024
Hello Gillian, I am sorry to see that our team got this rating, but i would like to thank you for the time taken to rate. If you would like to discuss your dissatisfaction in detail then please send us an email at review@countrywide.co.uk. Kind regards, Sarah.
★★★★★ 5/5
GoogleRating only, no written review.
Connor · 14 June 2018 · Beresford Adams Bangor (282 High Street)
Agent replied · 12 June 2024
Hi Connor, thank you for leaving this excellent 5 star rating for our dedicated Beresford Adams team in Bangor, it is much appreciated. Kind regards, Emma.
★★★★★ 1/5
GoogleWhen renting a house, nobody told you about the house is for sale. They rented a house where I lived with my children and my partner for 6 months when they had another house for us 0 emails, 0 suggestions as if we were not. Now that we have found a home from another agency, this agency is making trouble. We were in the agency to tell you about the house was sold, about the 2 months we have to go out with the kids, and that we found a home from another agency, she said ok there is no problem and now it came out that this lady did not inform us If we sign up we will get nothing information. Thank you very much for hurting me and my children through you will be homeless!!!!!
Paulina · 14 June 2018 · Beresford Adams Bangor (282 High Street)
Agent replied · 12 June 2024
Good Morning, We are deeply sorry to hear this. Please be assured that the health , safety and happiness of our customers is extremely important and it is imperative that 5* service and communication is provided at all times. I would like to assure you that all feedback is taken very seriously and thank you for bringing these issues to our attention . If you would like this matter to be investigated further, please send more details to customercare@countrywide.co.uk and this will be looked into further. Thank you again for taking the time to leave this feedback. Kind regards, Regan
★★★★★ 1/5
GoogleDreadful estate agency, poor customer service, and back covering when they get it wrong. We were in a rented property and they were instructed by the landlord to carry out the handover, report, and photographs. Prior to and at the handover we were assured by the agent carrying out the handover that we would have a copy of the documentation and then that we would have no concerns about DPS as the property was in good clean condition and only things were wear and tear (in line with our 2 year tenancy), so we would get full deposit returned. Imagine our surprise when the landlord refused to return the deposit and on contacting Beresford Adams they had deleted the entire file - all handover photos, reports, and evidence in their own words "because the landlord was unhappy with the contents"! Their actions deprived us of the only independent handover documentation, and may well ultimately cost us part or all of our deposit. The matter is progressing to Court regarding the landlord and deposit and to the Ombudsmen regarding Beresford Adams and their failure to adhere to their own industry standards as well as their deletion of pertinent handover evidence and files; so further failing in their obligation to maintain records.
Cara · 14 June 2018 · Beresford Adams Bangor (282 High Street)
Agent replied · 12 June 2024
Hi Cara, I am disappointed to read about the service you have received. Please be assured all feedback is taken extremely seriously and will be passed onto the relevant people to highlight and look into any failings in service. Please could you provide the details to the customer care team who will look into this for you customercare@countrywide.co.uk. Many Thanks. Regan.
★★★★★ 5/5
GoogleRating only, no written review.
Linda · 14 June 2018 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 14 June 2024
Thank you Linda for this 5* review for the Beresford Adams branch in Wrexham. Best wishes, Maryjane.
★★★★★ 1/5
GooglePoor experience with this estate agents, would not recommed. The pictures used for the property did not show the full property even though we paid for this service. Floor plans where poor. I could go on but just avoid this estate agents.
(1 Star review)
Jones · 14 June 2018 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 14 June 2024
Thank you for leaving us your feedback. I am sorry that you have not had the typical high-level of service and marketing quality that we would have expect on this occasion. If you would like to discuss further, or provide further feedback, please e-mail us at review@countrywide.co.uk. Kind regards, Scott
★★★★★ 5/5
GoogleI`ve just rented my flat out with Beresford Adams and it couldn`t have been easier. Many thanks to everyone at Beresford Adams but especially Liz and Vicky in Wrexham and, Kimberley, Debra and Patricia in Llandudno.
Rob · 14 June 2018 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 14 June 2024
Hi Rob
Thank you for leaving this review. I am delighted that Liz, Vicky, Kimberley, Debra and Patricia made sure that renting out your property ran so smoothly!
Kind regards, Chris
★★★★★ 5/5
GoogleExcellent service. My property sold within a week of going on the market for more than we had hoped to achieve. The sale had a few problems, all of which were beyond the control of Beresford Adams. Leanne and Liz in particular were incredibly helpful, communicative and friendly. They really couldn't have done any more.
Adam · 14 June 2018 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 14 June 2024
Congratulations on the quick sale of your property. We know that the process of selling property can be stressful. It's great to see that the personal and straightforward approach taken by Leanne, Liz and the entire team at the Wrexham branch of Beresford Adams made it a success. Best wishes, Sarah.
★★★★★ 5/5
GoogleI can not thank Leanne from Beresford and Adams enough for all the hard work she has done for the sale of my house and the purchase of my new house, she has gone the extra mile every day and put in 110%. She has been truly amazing. I would recommend Beresford and Adams to anyone who is wanting to sell their house. Best estate agents in wrexham.
Louise · 14 June 2018 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 14 June 2024
Thank you Louise for your excellent 5* review of Leanne and the team at Beresford Adams in Wrexham. It is fantastic to read that you felt Leanne in particular went above and beyond to help you purchase your new home and that you found the customer service provided 'truly amazing'.
Thank you for your kind words and wonderful recommendation.
Best wishes in your new home, Scott.
★★★★★ 5/5
GoogleGreat service would recommend to all my friends and family.
Geraint · 14 June 2018 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Hi Geraint, thank you for taking the time to leave this 5 star review for the fantastic team at Beresford Adams in Chester. Many thanks, Maryjane.
★★★★★ 1/5
GoogleIts very horrible. No sense of integrity. I will tell all the people around me not to come here
Fei · 14 June 2018 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Hello Fei, I am sorry to read you feel this way about our team. We do always aim to provide the very best in customer service and as such I would like to invite you to tell us further of your experience via our e-mail address review@countrywide.co.uk. Kind regards, Scott
★★★★★ 5/5
GoogleWe’ve dealt with a number of local estate agents recently and Amy from Beresford Adams has certainly been one of the most helpful and efficient that we have come across.
Clare · 14 June 2018 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Thank you for the great 5 star review I'm happy to hear you received very good service from Amy at the Beresford Adams, Chester branch. I will pass on your kind comments to the entire branch team.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleStarted a tenancy with Beresford just over 2 month's ago and i have to say the hole process was quick and easy. The staff are well mannered and happy to help, would recommend to everyone
Ashidas · 14 June 2018 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Thank you Ashley for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers.
Many thanks again for leaving this feedback.
Regan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.