Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more
Verified
★★★★★
2,157 reviews across 24 offices and 4 platforms
Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Bangor (two offices), Wrexham (two offices), Mold (two offices), Colwyn Bay, Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Wrecsam, Conwy and Caernarfonshire). Together they have 2,157 reviews on four platforms, rated 4.5 out of 5 overall.
2,088
Reviews on Google
All 24 offices
6
Reviews on Facebook
All 24 offices
1
Reviews on The Trusted Agent
All 24 offices
62
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Beresford Adams's 24 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 2,088 reviews on Google only. Show every review
4/5
GoogleAfter a disappointing start the team reassured me and won through in the end, thanks.
It’s lovely to know you had such a great experience, thank you for your feedback! We’d welcome any further details you’re willing to share.
5/5
GoogleGreat service from Steven, Julie and the rest of the team. They carried out a lot of viewings on our behalf and were always prompt with feedback. They provided good advice and guidance along the way resulting in a successful sale!
Thank you for your kind review! It was our pleasure to assist you in selling your property and we are thrilled that our team, especially Steven and Julie, provided excellent service throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleOur experience with Beresford Adams has been such a pleasure! We have been in contact with Josh from lettings for some time now, it has been a long journey finding the right property but we got there. Josh was always super friendly, approachable, and always went above and beyond! We are now happy in our perfect home and it is all down to Josh! We would highly recommend this branch!
Thank you so much for your positive review! We are thrilled to hear that you had a great experience with our lettings team, especially Josh. We pride ourselves on going above and beyond for our customers and we are delighted to have helped you find your perfect home. Thank you for recommending our branch. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe used Beresford Adams to sell our house in Wrexham. They were great to deal with and super helpful.
Thank you for choosing Beresford Adams to sell your home in Wrexham! We are thrilled to hear that our team provided great service and were helpful throughout the process. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Thanks for your feedback. We’re thrilled you had a great experience and welcome any further comments you might have!
5/5
GoogleHolly Warburton your Sales negotiator is professional courteous polite and is a credit to your company She keeps us informed of updates regularly so thank you
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
4/5
GoogleLillie and and Josh were very helpful and professional during all stages of the letting of our property. I would highly recommend Beresford Adams to others
Thank you for sharing your positive experience with us! We are thrilled to hear that Lillie and Josh provided you with exceptional service. Our team at Beresford Adams takes pride in providing top-notch and professional service to all of our clients. Thank you for recommending us to others! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleHad an excellent experience with Beresford Adams. All the staff have been brilliant. From Alecia doing some amazing marketing to Lauren and Laura with their help, kindness and support. Would definitely recommend. Thank you all
We are thrilled to hear that you had an excellent experience with Beresford Adams. Our team works hard to provide exceptional service and we are so glad that Alicia, Lauren, and Laura were able to assist you in any way. Thank you for recommending us. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Thanks for your feedback. We’re thrilled you had a great experience and welcome any further comments you might have!
5/5
GoogleThe team helped us sell our property recently. It wasn’t the easiest property to sell(originally a business and a flat) but that didn’t phase them. They were always very useful when I phoned for information and kept us posted throughout the process in a kind manner. Thank you Lauren and Laura Chester and Laura Stroud.
"Thank you for choosing our team to assist with selling your property! We are thrilled we could navigate the unique challenges of a business and flat combo. It was our pleasure to keep you informed every step of the way. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleCherry-Lee and Sian in sales have been very helpful every step of the way. We had a surge of viewings when the property was first listed on Rightmove. I’d get a text every time a viewing was arranged. My text messages were very busy! If I was in town I’d call into the office and they’d recognise me and knew the latest update on the property and advised me of any queries I may have had. The whole process of selling a property was made easier because of their excellent communication skills not just with me, but with the buyer and the solicitors. They are happy and positive. Nothing is too much trouble. Thank you 🤩
Thank you so much for sharing your positive experience with our sales team, Cherry-Lee and Sian. We pride ourselves on excellent communication and providing top-notch customer service. It was a pleasure working with you every step of the way towards a successful sale. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
1/5
GoogleAs a letting management they are pretty poor. We let out our property and leave to them to do a yearly inspection, they decided to carry out the inspection 4 months after tenant moved in, but as they manage my property they didn't realize that the garden area was separate from the house , so they didn't inspect it , but as we specified it is important that the tenant keeps on top of the upkeep of the garden area, so now they want to charge me for a inspection of the garden area. UNBELIEVABLE
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleBeresford Adams helped to sell our late grandparents property after the sale fell through a few times with another estate agent. BA were extremely professional and got straight down to business. Valuation was conducted, quickly followed by producing a brochure and added to their website. Our property received plenty of viewings, but importantly BA followed a process of ensuring only suitable people viewed (i.e. those already in a position to proceed, mortgages in principles etc). More specifically, our main interactions were with an employee named Jesse. She was outstanding. Always helpful and chased up matters when needed or asked. We encountered a few problems with our buyers (who were poor in communicating) but Jess did an exceptional job in getting updates in a timely and efficient manner. Jesse manged to help sort out house sale where other estate agents had failed previously. BA/JA also managed to attain a very fair sale price for the property. Jess was quick to reply to email correspondence. I would also say Jesse went above and beyond my expectations to achieve the sale. When Jess was out of office or on leave, other members of staff stepped in and were extremely helpful too! This ensured you alwys had a point of contact. BA were also effective in liaising with solicitors if/when matter needed resolving. I would not hesitate again in using BA for selling my property, and in particular we would request that Jesse was the lead member of staff for our property. Thank you !
Thank you for sharing your experience with Beresford Adams! We're so glad we could help sell your grandparents' property and that Jesse provided exceptional service. Our team works hard to ensure a smooth and successful sale. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe team at Beresford Adams (Lauren, both Laura's and especially Holly) have been absolutely superb. Their service in supporting us, advising us and also getting in the viewings was everything we wanted and more. They truly are wonderful ladies. I will definitely be referring them to anyone I know who moves home. I can't thank them enough for their professionalism and what they have done. D Thomas
Thank you for the kind words! We are so grateful for your trust and are thrilled that our team at Beresford Adams exceeded your expectations. We will continue to deliver exceptional service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleOur experience with Beresford Adams has been such a pleasure! We have been in contact with Josh from lettings for some time now, it has been a long journey finding the right property but we got there. Josh was always super friendly, approachable, and always went above and beyond! We are now happy in our perfect home and it is all down to Josh! We would highly recommend this branch!
Thank you so much for your positive review! We are thrilled to hear that you had a great experience with our lettings team, especially Josh. We pride ourselves on going above and beyond for our customers and we are delighted to have helped you find your perfect home. Thank you for recommending our branch. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe used Beresford Adams to sell our house in Wrexham. They were great to deal with and super helpful.
Thank you for choosing Beresford Adams to sell your home in Wrexham! We are thrilled to hear that our team provided great service and were helpful throughout the process. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Thanks for your feedback. We’re thrilled you had a great experience and welcome any further comments you might have!
5/5
GoogleHolly Warburton your Sales negotiator is professional courteous polite and is a credit to your company She keeps us informed of updates regularly so thank you
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
4/5
GoogleLillie and and Josh were very helpful and professional during all stages of the letting of our property. I would highly recommend Beresford Adams to others
Thank you for sharing your positive experience with us! We are thrilled to hear that Lillie and Josh provided you with exceptional service. Our team at Beresford Adams takes pride in providing top-notch and professional service to all of our clients. Thank you for recommending us to others! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleHad an excellent experience with Beresford Adams. All the staff have been brilliant. From Alecia doing some amazing marketing to Lauren and Laura with their help, kindness and support. Would definitely recommend. Thank you all
We are thrilled to hear that you had an excellent experience with Beresford Adams. Our team works hard to provide exceptional service and we are so glad that Alicia, Lauren, and Laura were able to assist you in any way. Thank you for recommending us. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Thanks for your feedback. We’re thrilled you had a great experience and welcome any further comments you might have!
5/5
GooglePolite and helpful Lettings staff, who showed flexibility when I wanted to move in as early as possible to fit with moving from my old house, and were also good at answering any queries I had when I did move in.
Thank you for sharing your experience with our Lettings staff! We are thrilled to hear they were polite, helpful, and accommodating to your moving needs. Our team strives to provide excellent service and I am glad they were able to answer any questions you had during your move-in process. Best wishes, Lucy, Customer Feedback and Support Team.
2/5
GoogleI had a mixed experience with Beresford Adams. In the early stages of our home-buying journey, they were helpful, responsive, and guided us well through the initial process, which we really appreciated. However, towards the final stages, especially around the exchange dates, our experience became disappointing. After months of effort and commitment from our side, we felt that our situation and the time we had invested were not properly considered. Communication and support during this crucial period could have been much better. Overall, a strong start but an unsatisfactory finish, which affected our overall impression.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat from start to finish, thanks to Carys x2, Zoe and the team!
Thank you for the amazing review! We are thrilled to hear that Carys, Zoe, and our team provided you with exceptional service from start to finish. Best wishes, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester (1-3) has the most, with 281 reviews rated 4.2 out of 5, followed by Prestatyn with 239.
The 24 Beresford Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Clwyd won Trusted Agent.
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