★★★★★ 5/5
GoogleMe and my partner have just bought our first home together, we had been lucky enough to find it with beresford adams, we have a rocky road with our solicitors and took a little longer than expected but with the help of the brilliant team in beresford adams especially Liz who was dealing with our case it got resolved as quickly as possible. Also Leanne who took over our case whilst liz was on annual leave.
Nathan showed us around two homes one being back in November/ December 2018 and then another in January which he sold to us very well we new from the minute we stoped inside it was for us. Any questions we asked him he new the answer. Very friendly and approachable.
Always kept in contact with us and prompt replies to any emails I sent to them.
Nothing is ever to big or to small for this great team at beresford adams and they go that extra mile
Honest and reliable service. Would highly recommend to anyone.
Lydia · 31 July 2019 · Beresford Adams Wrexham (53 Hope Street)
Agent replied
Really great to read another 5* review for our Beresford Adams branch. Thank you so much for the recommendation. Your comments will be passed on to the team. Kind regards, Lucy.
★★★★★ 5/5
GoogleHighly recommend Beresford Adams.
My property was empty for over 3 months when I changed estate agents to Beresford Adams, they had a tenant in within a month. The service is very professional, they have kept me up to date at all times during the initial search and since the tenant has been in the property. The reports that they send out are also very detailed and give you piece of mind that your property is being well looked after.
As with most things in life, there have been a few problems, but every query I have had has been dealt with very quickly. They accidently over charged me and the money was returned to me within a couple of day, no messing around.
If you are looking for a professional, no hassle service, I would definitely recommend Beresford Adams.
Nikki · 31 July 2019 · Beresford Adams Wrexham (53 Hope Street)
Agent replied
Hi Nikki, apologies for the late response. I wanted to say thank you for such a kind review. It is always a pleasure to receive such a glowing recommendation. Best wishes, Mark
★★★★★ 5/5
GoogleHelpful & friendly staff, excellent service would recommend and use them again in the future thanks
John · 31 July 2019 · Beresford Adams Mold (The Cross)
Agent replied
Thank you John for the excellent 5* review and recommendation.
Best wishes, Lucy
★★★★★ 5/5
GoogleSian provided an excellent service in the sale of a property for us. She gave clear and timely feedback on all stages of the process. Thank you for the excellent service recieved.
DHCC · 31 July 2019 · Beresford Adams Mold (The Cross)
Agent replied · 30 July 2023
Deborah, thanks for taking the time to leave your review. Best wishes, Mark
★★★★★ 5/5
GoogleJessica Smith was very efficient in arranging a shower repair for our tenants. It was processed and resolved quickly, thank you.
Alwyn · 31 July 2019 · Beresford Adams Colwyn Bay
Agent replied · 30 July 2023
Hi Alwyn
Thank you very much for this review and 5* rating! I am delighted to hear that Jessica provided such good service!
Kind regards, Jake
★★★★★ 5/5
GoogleThe service given by the lettings team - in particular Lindsey - is fantastic. She really does go above & beyond to assist with every query, provide advice where necessary, and generally helps out on every issue. She ensures the process is as smooth & simple as possible - highly recommended.
Hollie · 31 July 2019 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thanks Hollie for your recommendation and 5* rating. Kindest regards, Mark
★★★★★ 5/5
GoogleEstate agents are often given the unfortunate title of being some of the most disliked professionals in the UK. However, my experience with Beresford Adams has thrown that label well and truly into the trash.
I couldn't commend Amy and Andrew enough. Both went out of their way to make my first house purchase as easy as possible for me. They were both incredibly generous with their time, supportive of any questions I had, and always eager to help in whatever way they could. Whenever I needed to go into the office and neither of them were around, all their colleagues were very friendly and welcoming, immediately putting you at ease. Although I don't plan on moving anytime soon, when that time comes I will most certainly be looking to Amy and Beresford Adams. Thank you!
Heidi · 31 July 2019 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thank you Heidi for your 5* review and kind comments. It's good to know that Amy and Andrew provided you with a high standard of service. All the best, Mike.
★★★★★ 5/5
GoogleI had the pleasure of being assisted by Naomi throughout the process, and even with the challenge of helping me find the right property to rent that would also allow my dog and be in the right area, Naomi went above and beyond to assist me and has really made what was a daunting experience, rather stress free and exciting! Could not recommend Beresford Adams Bangor enough!! Thank you!
Tamsyn · 31 July 2019 · Beresford Adams Bangor (282 High Street)
Agent replied
Hi Tamsyn, it was a pleasure to read that Naomi helped you so much and went above and beyond to ease your experience. It sounds like she deserves each one of those 5 stars!
Best wishes to you and your dog in your new home.
Best wishes
Emma
★★★★★ 5/5
GoogleWe did not have a proper check-in when we took over the property and discovered a number of issues that needed to be resolved. However, Kimberley Dafern from Beresford Adams Property Management Department visited the house to see the problems for herself and took prompt action together with the landlord to resolve them. Kimberley was understanding and efficient with a commendable sense of urgency in her desire to have a satisfied tenant. There are still a few residual inconveniences, but in general we are very happy with the service received.
Caroline · 31 July 2019 · Beresford Adams Bangor (282 High Street)
Agent replied
Hi Caroline, many thanks for your 5* review. Despite some issues, I am pleased to read that Kimberley was both professional and effective in addressing the issues you had and hope any continuing concerns are also promptly dealt with. Best wishes, Tracey.
★★★★★ 1/5
GoogleRating only, no written review.
Huw · 29 July 2019 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Hi Huw, if you would like some help please may you contact the branch at 01244879011 so we can discuss your problem. Branch Manager
★★★★★ 1/5
GoogleAbsolute joke, we had an appointment for 5 o'clock, at 5.20 I rang up I got told they would be 5 minuets late as there was bad traffic, we waited till 6 pm after ringing loads, knowone turned up there phones were not on, so I had waited with my 9 month pregnant girlfriend in the cold for nothing.....
Adam · 29 July 2019 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Hi Adam, I'm really sorry to hear this and I'd love to be able to look into this and see what happened - can you give us some more details including the house you were seeing please? You can contact us on customercare@countrywide.co.uk
★★★★★ 5/5
GoogleI have been looking to buy a house in Chester and gave my details to all the estate agents in Chester. Even though I haven’t bought off Beresford Adams I was very impressed with their level of service. All the staff were helpful and very polite, they couldn’t do enough for me and I would always recommend them.
Naomi · 29 July 2019 · Beresford Adams Chester (3 Friarsgate)
★★★★★ 5/5
GoogleBrilliant service from the whole team at Beresford Adams.
Laura · 29 July 2019 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thank you Laura for your 5* review of the whole team at Beresford Adams, Chester and the service they provided to you.
Kind regards, Scott.
★★★★★ 1/5
GoogleLack of Communication throughout my tenancy. i moved out of the property on 8th August and the Landlord text to say she was happy with returning my deposit. i did not receive any correspondence from Beresford Adams. i called to find that i should have been sent a deposit release form which i got sent and returned on 10th Sept, i am still waiting on a response, they don't answer the phone and no replies to my emails. unfortunately for them i work in Chester and will probably end up paying them a visit in person if this continues... poor customer service.
Adam · 29 July 2019 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Dear Adam, thank you for taking the time to leave a review. I am sorry for the delay in the return of the deposit. All feedback is used to continually improve our service and your comments will be passed on to ensure lessons are learned from this. Many Thanks
★★★★★ 5/5
GoogleGreat service would recommend to all my friends and family.
Geraint · 29 July 2019 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Hi Geraint, thank you for taking the time to leave this 5 star review for the fantastic team at Beresford Adams in Chester. Many thanks, Maryjane.
★★★★★ 5/5
GoogleKatrina managed the sale of my flat and was excellent at every stage. She kept everyone coordinated and informed, and was patient with me when things got stressful towards the end.
Bryn · 29 July 2019 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Hello Bryn, thank you for this wonderful 5 star review for Katrina and the team at Beresford Adams in Chester. Congratulations on the recent sale of your flat and it is excellent to read that you have experienced the fantastic customer service at every stage of the process. Best wishes, Maryjane.
★★★★★ 1/5
GoogleIts very horrible. No sense of integrity. I will tell all the people around me not to come here
Fei · 29 July 2019 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Hello Fei, I am sorry to read you feel this way about our team. We do always aim to provide the very best in customer service and as such I would like to invite you to tell us further of your experience via our e-mail address review@countrywide.co.uk. Kind regards, Scott
★★★★★ 5/5
GoogleA1 professional service!
Richard · 29 July 2019 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Richard, many thanks for your 5* review! Best wishes, Tracey.
★★★★★ 5/5
GoogleWe’ve dealt with a number of local estate agents recently and Amy from Beresford Adams has certainly been one of the most helpful and efficient that we have come across.
Clare · 29 July 2019 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thank you for the great 5 star review I'm happy to hear you received very good service from Amy at the Beresford Adams, Chester branch. I will pass on your kind comments to the entire branch team.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleHaving my parents property sold for full asking price on the day it went on the market I was keen to use the same agency to sell mine. I spoke to the Branch Manager, Louise who quickly established the property I was looking to sell and who it would appeal to. Later that day a viewing was proposed prior to placing on the market which I accepted. It was precisely what the purchaser was looking for and again the full asking price was offered which I accepted. This all happened within 3 days of contact with the branch. It's hard to quantify the amount of time and money saved through using this branch but clearly I couldn't rate highly enough. Now in the process of purchasing I can first hand see the difference in service provided by sellers using online based agents, the last viewing didn't even know we were coming. I would always priorities this service in future and will be returning back to this branch for my next sale in a heartbeat! Thanks to all the team and Louise in particular
Stuart · 29 July 2019 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thanks for this fantastic review Stuart! 5 star experience from Louise and the whole team at Beresford Adams in Chester! It is excellent to read that you have benefited from the straightforward approach that the team provide all our customers to ensure that your sales process runs as smooth as possible! Thank you for your returned custom! Kind regards, Maryjane.
★★★★★ 5/5
GoogleStarted a tenancy with Beresford just over 2 month's ago and i have to say the hole process was quick and easy. The staff are well mannered and happy to help, would recommend to everyone
Ashidas · 29 July 2019 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thank you Ashley for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers.
Many thanks again for leaving this feedback.
Regan
★★★★★ 5/5
GoogleLindsey was really helpful with everything!
An absolute star!
Jay · 29 July 2019 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thanks Jay, for your 5* review. Great you had a positive experience with Lindsey at Beresford Adams. Best wishes, Tracey.
★★★★★ 5/5
GoogleFantastic experience with Chris Hassett, could not do enough for us in arranging our mortgage. He was attentive and always available to help when we had questions, especially as we were first time buyers. I would highly recommend his service to anyone buying a house, he is extremely personable and went above and beyond for us.
Shaun · 29 July 2019 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thank you for this great 5 star review for Chris and the team at Beresford Adams in Chester. I am pleased to read that Chris was able to deliver an exceptional service to you. Best wishes in settling in to your new home. Kind regards, Sarah.
★★★★★ 5/5
GoogleI bought and sold both my properties through Beresford Adams, throughout the process they have kept me fully informed. All of the team are very helpful thank so much.
David · 29 July 2019 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thank you David for your 5* review and kind comments. I'm pleased to hear that excellent service was provided during both the sale and purchase of your properties. All the best, Mike.
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