Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more

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Beresford Adams estate agents in Chester, Prestatyn, Conwy and 12 more

4.5

★★★★★ Excellent

2,157 reviews across 24 offices and 4 platforms

www.beresfordadams.co.uk/forsaleoffice/abersoch/9

Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Bangor (two offices), Wrexham (two offices), Mold (two offices), Colwyn Bay, Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Wrecsam, Conwy and Caernarfonshire). Together they have 2,157 reviews on four platforms, rated 4.5 out of 5 overall.

Google logo

4.6 / 5

2,088

Reviews on Google

All 24 offices

Facebook logo

2.3 / 5

6

Reviews on Facebook

All 24 offices

The Trusted Agent logo

1.0 / 5

1

Reviews on The Trusted Agent

All 24 offices

Trustpilot logo

62

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Beresford Adams's 24 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 2,088 reviews on Google only. Show every review

2/5

Google

Not quite sure how they sell any houses they rarely answer the phone, don't call you back, don't respond to emails and seem unwilling or unable to negotiate. Based on this experience I'm just glad they aren't selling my house.

Rich · 23 June 2026 · Beresford Adams Chester (3 Friarsgate)

Agent replied · 23 August 2026

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Kate was fantastic throughout our first home purchase. She guided us through every step with patience, and genuine care. Nothing was ever too much trouble, and her communication made the whole process feel smooth and stress‑free. Thanks so much!!

Colette · 23 June 2026 · Beresford Adams Chester (3 Friarsgate)

Agent replied · 23 August 2026

Thank you for the glowing review, it means the world to us! We are so happy to hear that Kate provided a stress-free experience during your first home purchase. We pride ourselves on exceptional customer service and we are so grateful for your kind words. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

We had a fantastic experience with Kate at Beresford Adams in Chester and are incredibly grateful for all the help and support she provided throughout our home-buying journey. As first-time buyers, the process felt quite daunting at times, but Kate was there every step of the way to guide us through it. She was always friendly, professional, and happy to answer any questions we had, no matter how small. Her communication was excellent throughout, keeping us updated and making sure everything progressed as smoothly as possible. What stood out most was her proactive approach and genuine willingness to help, which made a stressful process much easier to manage. We would highly recommend Kate and the team at Beresford Adams Chester to anyone looking for a professional, reliable, and supportive service. Thank you for helping us secure our first home and making the experience such a positive one.

Marcus · 23 June 2026 · Beresford Adams Chester (3 Friarsgate)

Agent replied · 23 August 2026

Thank you, Marcus, for your wonderful review! We're thrilled to hear that Kate provided you with such fantastic support throughout your home-buying journey. Your kind words about her friendly and proactive approach truly reflect our commitment to customer-centric service, and we appreciate your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had a really positive experience with Abbie at Bresford Adams chester and I appreciate all the help she provided throughout the process. Although I still had around 2 months remaining on my tenancy, wanted to move out earlier,Abbie was extremely understanding and supportive in my situation .she went above beyond by actively helping to find new tenants who could take over the contract ,which made the whole process much smoother and stress-free for me . Her communication was excellent and she was always approachable,professional and quick to respond to any queries.what stood out the most was her willingness to help and her proactive approach in resolving my situation I would highly recommend Abbie and the bresfordadam team in Chester to anyone looking for reliable and supportive service during their move

Kusuma · 16 June 2026 · Beresford Adams Chester (1-3)

Agent replied · 16 October 2026

Thank you for taking the time to write such a positive review, we are thrilled to hear that Abbie provided you with exceptional service during your move. Our team prides itself on going above and beyond for our customers, and we are glad to hear that Abbie's enthusiasm and supportive nature made the process so smooth for you. Thank you for recommending us, we greatly appreciate it. Kind regards, Lucy, Customer Feedback and Support Team

2/5

Google

Not quite sure how they sell any houses they rarely answer the phone, don't call you back, don't respond to emails and seem unwilling or unable to negotiate. Based on this experience I'm just glad they aren't selling my house.

Rich · 16 June 2026 · Beresford Adams Chester (1-3)

Agent replied · 16 October 2026

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Kate was fantastic throughout our first home purchase. She guided us through every step with patience, and genuine care. Nothing was ever too much trouble, and her communication made the whole process feel smooth and stress‑free. Thanks so much!!

Colette · 16 June 2026 · Beresford Adams Chester (1-3)

Agent replied · 16 October 2026

Thank you for the glowing review, it means the world to us! We are so happy to hear that Kate provided a stress-free experience during your first home purchase. We pride ourselves on exceptional customer service and we are so grateful for your kind words. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

The team helped us sell our property recently. It wasn’t the easiest property to sell(originally a business and a flat) but that didn’t phase them. They were always very useful when I phoned for information and kept us posted throughout the process in a kind manner. Thank you Lauren and Laura Chester and Laura Stroud.

Ideal · 16 June 2026 · Beresford Adams Wrexham (53 Hope Street)

Agent replied · 16 October 2026

"Thank you for choosing our team to assist with selling your property! We are thrilled we could navigate the unique challenges of a business and flat combo. It was our pleasure to keep you informed every step of the way. Best wishes, Lucy, Customer Feedback and Support Team.

1/5

Google

I very nearly pulled out of the house I wanted to buy because of the staffs bullying tactics. I didn’t have a good experience with the staff so I wouldn’t recommend this company to anyone I know. I found them very rude and pushy. Had to get my dad to call them to ask them to stop with the nasty emails in the end.Customer service needs improvement. I would strongly recommend more training for all staff to complete and better communication in future. Disappointed is an understatement when it comes to the lack of replies and communication that occurred. Believe I was also lied to initially about another offer just to make me raise my price. They mysteriously pulled out of the house.

JWLS · 16 June 2026 · Beresford Adams Wrexham (53 Hope Street)

Agent replied · 16 October 2026

Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@Connellsgroup.co.uk Kind regards, Chanelle, Customer Feedback and Support Team.

4/5

Google

Thanks to Beresford Adams I finally got my house sold. It took a bit of time with buyers pulling out over minor issues but I finally got the buyer who really wanted the house. I hope they enjoy the property as much as I did. The whole team kept me informed at every step, even when people further down the chain moved the completion date. Thank you to Laura, Lauren and Alecia for the reassurance and guidance. We got there in the end!

Janet · 16 June 2026 · Beresford Adams Wrexham (53 Hope Street)

Agent replied · 16 October 2026

Thank you for your kind words and for trusting us to sell your home. We're thrilled to hear that our team kept you informed throughout the process and were able to find the perfect buyer for your property. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Beresford Adams were excellent in selling our house after a different agent was unable to find us a buyer. We found them easy to deal with and very helpful. Thanks to all the staff who were great and very friendly.

Steve · 16 June 2026 · Beresford Adams Wrexham (53 Hope Street)

Agent replied · 16 October 2026

Thank you for your positive feedback! We're thrilled to hear that we were able to successfully sell your house after another agent couldn't. Our team strives to provide excellent service and we're glad we could make the process easy and enjoyable for you. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

As a letting management they are pretty poor. We let out our property and leave to them to do a yearly inspection, they decided to carry out the inspection 4 months after tenant moved in, but as they manage my property they didn't realize that the garden area was separate from the house , so they didn't inspect it , but as we specified it is important that the tenant keeps on top of the upkeep of the garden area, so now they want to charge me for a inspection of the garden area. UNBELIEVABLE

Wolf · 16 June 2026 · Beresford Adams Bangor (282 High Street)

Agent replied · 16 October 2026

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Great service from Steven, Julie and the rest of the team. They carried out a lot of viewings on our behalf and were always prompt with feedback. They provided good advice and guidance along the way resulting in a successful sale!

G · 13 June 2026 · Beresford Adams Porthmadog (148 High Street)

Agent replied · 13 October 2026

Thank you for your kind review! It was our pleasure to assist you in selling your property and we are thrilled that our team, especially Steven and Julie, provided excellent service throughout the process. Kind regards, Lucy, Customer Feedback and Support Team

4/5

Google

After a disappointing start the team reassured me and won through in the end, thanks.

Sally · 13 June 2026 · Beresford Adams Porthmadog (148 High Street)

Agent replied · 13 October 2026

It’s lovely to know you had such a great experience, thank you for your feedback! We’d welcome any further details you’re willing to share.

5/5

Google

Easy to communicate with, friendly staff! Would recommend

Harley · 13 June 2026 · Beresford Adams Prestatyn

Agent replied · 13 October 2026

Thank you so much for the kind words! We pride ourselves on our communication and friendliness towards our customers. It would be our pleasure to serve you again in the future and we truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We recently rented a place through Beresford Adams in Prestatyn. They couldn't have been more efficient and friendly. We dealt with Sam and her team and nothing was too much trouble. Everything went through smoothly and it was lovely to deal with real people instead of doing everything online. I wouldn't hesitate to use them again in the future and would recommend them to friends and family.

Karen · 13 June 2026 · Beresford Adams Prestatyn

Agent replied · 13 October 2026

Thank you for your brilliant 5* review and for choosing Beresford Adams for your rental needs. We're thrilled to hear about your positive experience with Sam and our team. It's our goal to provide efficient and friendly service to all of our customers. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

The loveliest team to have had the pleasure of dealing with during my tenancy. Particularly appreciative of Sam who has always been a friendly, approachable, happy to help voice whenever I have needed something. Thank you to all the staff at the Prestatyn branch for a wonderful renting experience.

Michelle · 13 June 2026 · Beresford Adams Prestatyn

Agent replied · 13 October 2026

Thank you for the glowing review! We are so happy to hear that you had a wonderful renting experience with our team at the Prestatyn branch. We will be sure to pass on your kind words to Sam and the rest of our staff. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Great experience, polite and friendly staff. Highly recommended. Thank you.

Catherine · 13 June 2026 · Beresford Adams Prestatyn

Agent replied · 13 October 2026

Thank you for sharing about your great experience with our staff! We pride ourselves on having a polite and friendly team that leaves a positive impact on our customers. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Such a great, efficient service, from viewing to agreeing the let everything went smoothly and the communication from Leeanne made me feel very comfortable and confident in getting things sorted

Kevin · 13 June 2026 · Beresford Adams Prestatyn

Agent replied · 13 October 2026

"Thank you so much for your kind words! We are thrilled to hear about your positive experience with our service and Leeanne. We strive to make the process as smooth and stress-free as possible for our clients. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Emily was incredibly helpful to me and my fianceè with the proccess of application for our first house renting together. She made it amazingly simple and was available for any questions or queries we had, 100% recommend beresford Adams and Emily. Thank you so much.

Luke · 13 June 2026 · Beresford Adams Prestatyn

Agent replied · 13 October 2026

Thank you for recommending Beresford Adams and our amazing team member, Emily! We are thrilled to hear that she provided exceptional service and made the rental application process easier for you and your fianceé. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

It gives me the greatest pleasure to heartily commend the staff of Beresford Adams in Colwyn Bay. They truly are top professionals, for whom nothing is too much trouble. In the past year they have helped me through the ups and downs of not one, but two house sales, the second of which was pretty complicated to say the least! They dealt with things with good humour and in spite of complications along the way, I was always made to feel that nothing was too much trouble. The advice they gave was always wise and timely, and my wife and I greatly appreciate that as selling a house can be stressful at the best of times. They definitely took much of the stress away and always left me re-assured that all would be well. Visits to the shop on Conwy Road in Colwyn Bay is always a delight; we were always kept well appraised of the progress of our two sales. The folks in Beresford Adams have been wonderful (and always professional) friends to me. I gladly recommend them. They are SUPERB!

Quentin · 12 June 2026 · Beresford Adams Conwy (22 Conway Road)

Agent replied · 12 October 2026

Thank you so much for your kind words about our team at Beresford Adams Colwyn Bay! We are thrilled to hear that we were able to make the stressful process of selling your two houses a little easier. It was our pleasure to help and we are so grateful for your recommendation. We always aim to provide top professional service and it means the world to us that we were able to exceed your expectations. Kind regards, Lucy, Customer Relations.

5/5

Google

I recently rented a property through Beresford Adams and I couldn’t be happier with the experience. A huge thank you to Jamie and Ceri who were absolutely brilliant from start to finish. Their approach was warm, honest and highly professional. They worked incredibly fast to find the right options for my needs and budget. Throughout every step, from viewings to signing the contract, they were always available and no question was too much trouble. Jamie and Ceri truly made the whole process stress-free and enjoyable. I would wholeheartedly recommend Beresford Adams to anyone looking for a rental property!

Karim · 12 June 2026 · Beresford Adams Conwy (22 Conway Road)

Agent replied · 12 October 2026

Thank you for your wonderful review! We are thrilled that Jamie and Ceri were able to provide you with a warm, honest, and professional experience. Our team works hard to make the rental process stress-free and enjoyable for all our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Very helpful and professional staff throughout the entire process. Ceri Jones was especially supportive and made our move smooth and stress-free from start to finish. Communication was excellent, and everything was handled efficiently. We really appreciated the friendly service and would highly recommend them to anyone looking for a reliable and helpful team.

Vani · 12 June 2026 · Beresford Adams Conwy (22 Conway Road)

Agent replied · 12 October 2026

Thank you for your kind words! Our team takes great pride in providing exceptional service, and we are thrilled to hear that Ceri made your move stress-free. We are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Cherry-Lee and Sian in sales have been very helpful every step of the way. We had a surge of viewings when the property was first listed on Rightmove. I’d get a text every time a viewing was arranged. My text messages were very busy! If I was in town I’d call into the office and they’d recognise me and knew the latest update on the property and advised me of any queries I may have had. The whole process of selling a property was made easier because of their excellent communication skills not just with me, but with the buyer and the solicitors. They are happy and positive. Nothing is too much trouble. Thank you 🤩

Ceri · 12 June 2026 · Beresford Adams Lettings

Agent replied · 12 October 2026

Thank you so much for sharing your positive experience with our sales team, Cherry-Lee and Sian. We pride ourselves on excellent communication and providing top-notch customer service. It was a pleasure working with you every step of the way towards a successful sale. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team

5/5

Google

I had a really positive experience with Abbie at Bresford Adams chester and I appreciate all the help she provided throughout the process. Although I still had around 2 months remaining on my tenancy, wanted to move out earlier,Abbie was extremely understanding and supportive in my situation .she went above beyond by actively helping to find new tenants who could take over the contract ,which made the whole process much smoother and stress-free for me . Her communication was excellent and she was always approachable,professional and quick to respond to any queries.what stood out the most was her willingness to help and her proactive approach in resolving my situation I would highly recommend Abbie and the bresfordadam team in Chester to anyone looking for reliable and supportive service during their move

Kusuma · 11 June 2026 · Beresford Adams Chester (3 Friarsgate)

Agent replied · 23 August 2026

Thank you for taking the time to write such a positive review, we are thrilled to hear that Abbie provided you with exceptional service during your move. Our team prides itself on going above and beyond for our customers, and we are glad to hear that Abbie's enthusiasm and supportive nature made the process so smooth for you. Thank you for recommending us, we greatly appreciate it. Kind regards, Lucy, Customer Feedback and Support Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Beresford Adams

Which Beresford Adams office has the most reviews?

Chester (1-3) has the most, with 281 reviews rated 4.2 out of 5, followed by Prestatyn with 239.

Where are the Beresford Adams offices?

The 24 Beresford Adams offices, by town:

Has Beresford Adams won any awards?

Yes. In The Trusted Agent 2026 awards, Clwyd won Trusted Agent.

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