3/5
Sophie was very efficient and patient through the whole process. Great to have help.
Agent replied Β· 12 June 2024
Thank you for your review!
Trusted Agent profile Β· Clwyd, Gwynedd, Cheshire and more
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2,158 reviews across 24 offices and 4 platforms
Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Bangor (two offices), Wrexham (two offices), Mold (two offices), Colwyn Bay, Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Wrecsam, Conwy and Caernarfonshire). Together they have 2,158 reviews on four platforms, rated 4.5 out of 5 overall.
2,089
Reviews on Google
All 24 offices
6
Reviews on Facebook
All 24 offices
62
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Beresford Adams's 24 offices, most reviewed first. Each has its own page.
Showing 2,089 reviews on Google only. Show every review
3/5
Sophie was very efficient and patient through the whole process. Great to have help.
Thank you for your review!
5/5
Our parents house was put on the market on Monday morning and an offer was accepted by Thursday amazing customer service and so professional even in these difficult and challenging times
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
3/5
Good Estate Agents.. Moved out of the property I was in on the 1st of Jan.. The hand over was quick and straightforward.. I'm now just waiting on my deposit back π‘ .. Not Good.. But as an Estate Agents they are friendly and fast..
5/5
Excellant service with very positive staff. Competitive fee structure with legal support from their managment package. Easy to deal with on a personal basis. Very contractual in looking after landlords best intetest.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
Thank you to the team at BA Chester and CCS for your personalised support, approachable style and efficiency in helping my house sale to progress so smoothly. Thoroughly impressed and delighted to leave a 5 star rating.
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
Emma was wonderful, always chasing updates on our mortgage from start to finish. She was very friendly and responsive, as was everyone else who we spoke to.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Recently bought a house via Katrina at Beresford Adams Chester, couldn't have asked for a more straight forward person to deal with. Really honest and easy to deal with for those who like to get it done. Thanks Katrina!
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
Myself and my boyfriend recently bought our first home with the help of Thuin Ali. We cannot thank him enough for all of his hard work, help, advice and support throughout the whole process. He was extremely professional throughout and was a happy and friendly voice on the end of the phone whenever we needed him. I cannot recommend Thuin enough.PositiveResponsiveness, Quality, Professionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
Gave them the spare key and security fob for the property I am renting so they could carry out an inspection while I was at work, perfectly happy with service at this point. But a few months later a gas safety check was due so advised again that could be done using the spare key as I couldnβt take the time off work but got a call back to say they had lost the keys! Mistakes happen and had the lost keys and fob been replaced and given back to me then I wouldnβt be here complaining... instead we are almost 3 years down the line and after multiple attempts to contact them and resolve it I am left with only 1 security fob that would leave me stranded outside the block should it fail... have I also mentioned the intercom doesnβt work? Attempts to contact them and resolve the issue include: Reporting it in writing via email and following up with a telephone conversation Further telephone conversations Reporting it via the website for maintenance issues Forwarding emails reporting it directly to the lettings manager of the chester office and being told he would investigate... That was 7 months ago and still nothing I cannot recommend the Lettings office because of this unfortunately.
Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
Truly pleasantly surprised. Great service from Beresford Adams who sold my late father's house within days at a higher price than I had ever expected. Staff have kept me informed at every stage and have answered all my many questionsPositiveResponsiveness, Professionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
Currently purchasing a property through Beresford Adams. Exceptional customer service so far from the team, especially Amy. She's helped us a huge amount which we're extremely grateful for. Really easy to deal with and nothing is too much of an ask.PositiveResponsiveness, Professionalism
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
Iβm selling my home with Beresford Adams and have been impressed with the service provided. Amy has been a star, always very responsive and has kept both parties up to date on the process. Amy has also provided clear instruction, support and advice throughout the process.PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
I canβt speak highly enough about this agency. We had a bad experience with an agent selling our home this year and we made the Decision to switch agents over to Beresford Adams Chester. Best thing we ever did . They are attentive, caring , professional and their customer service is 10/10. They really do go above and beyond and your not just a number but a name. Our house sold after switching over in less than 2 weeks. The staff are professional and they really are their for you trying their hardest to get the right clients for your home and viewings. A very special thank you to Sophie Stanway. Your friendly Personable manner was a breath of fresh air and you went above and beyond outstanding.Customer service. I would also like to thank the amazing manager Louise and Her colleague Kier whose warm friendly manner from the start made me feel comfortable to make the switch and it was the best decision I made. Best agents in chester. Always answer the phone when you call. Quick to help with any problems . If they are busy they respond back to you within the hour. All the staff that work at the chester office are A special team and are customer /client Focussed at all times. Great marketing and not just focussed on selling but look to get the right clients through the door for your viewing. Thank you all R jones & M jonesPositiveResponsiveness, Quality, Professionalism, Value
Thank you Rebecca for the amazing 5* review and wonderful comments. Best wishes, Lucy, Customer Relations
5/5
We chose to put our house on the market with the Chester branch of Beresford Adams. Our sales negotiator was Sophie Stanway. What a true professional Sophie is. She kept us updated with progress every step of the way and always gave us honest and timely feedback following all viewings. Sophieβs experience and knowledge was exemplary and we were thrilled when following one of the viewings, we were offered and accepted the full asking price. During the very stressful weeks that followed, Sophie regularly kept us updated on progress. We couldnβt recommend her enough. We hope that Beresford Adams realise how lucky they are to have her.PositiveResponsiveness, Professionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
As a first time buyer with little experience with buying my first home, I used Beresford Adams for there professional help and guidance. My advisor was Thuin and through every step of the way provided me with his expertise and help. I honestly can not point out any flaws and his availability when I had any questions or needed help was second to none. I definitely recommend using his services.
It's really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
We have now used Countrywide mortgage advice service a few times. We keep coming back here because of the level of service, expertise and local knowledge that Mr. Thuin Ali at the Chester branch has, is second to none. We have used many other services in the past but none compare to Mr Ali's customer support and mortgage advice skills. We fully intend to use Countrywide Mortgages in the future too. Their sales team too are amazing. Katrina, Amy and Louise all know their stuff very well. All in all an extremely well run estate agent branch.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
We purchased a house advertised that has been sold by Bereaford Adams in Chester and we had the best experience! We dealt with Sophie and she was super professional, courteous and very responsive. I dealt with the real estate almost as much as our solicitor and they helped to advance communication with the owners. Definitely a very professional service and great experience. ErikaPositiveResponsiveness, Quality, Professionalism
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
I went to see a property in Upton with Amy at the end of March, she was great, very knowledgeable about everything to do with the property and the area, really helpful and easy to talk to. I had an offer accepted and was in touch with Amy over the course of the next couple of months. I knew that if I contacted the office and asked to speak to Amy, she would call me back as soon as she could, without fail - this really offers a sense of comfort as you know any query or issue is going to be dealt with quickly and professionally. Nothing was too much trouble for Amy, if she didn't have the answer, she would come straight back once she did. I found all of the team really friendly, responsive and friendly, I would highly recommend all of the Chester team of Beresford Adams to anyone buying a property in this area. The process of buying a house is a stressful one so it's nice when one of the parties you deal with takes that element of stress away!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
Great service from Beresford Adams, particularly Katrina and Sophie, with whom I had most contact. They were unfazed when the first buyer pulled out and soon found another. As I live some distance from the property I particularly appreciated that they dealt with all viewings and even went to read the meters for me on completion. Katrina's skill at negotiation is impressive and achieved a better outcome than I expected. This was service above and beyond. Thanks so much.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Well Laura the financial advice was brilliant when she sorted out my remortgage, I work funny hours and I was going to work at midnight most days so i was going to bed 4pm she did everything for me. Laura was very professional and I joy to deal with throughout the process excellent service, plus she sounded really nice to.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
Recently re-mortgaged through this company. We had a fabulous rep (Laura) who went above and beyond to deal with our case. I honestly have NO idea what we'd have done without her! Thank you so much, we will be back in the future!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
I have recently purchased my first property and as a first time buyer the whole process seemed daunting, however this was not the case! Laura whom I had used to guide and advise me through the process took it all in her stried, remaining β¦
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
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The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Beresford Adams is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Chester (1-3) has the most, with 281 reviews rated 4.2 out of 5, followed by Prestatyn with 239.
The 24 Beresford Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Clwyd won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.