1/5
No stars rang office two weeks ago have not come back to me.
Agent replied · 12 June 2024
Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more
Verified
★★★★★
2,158 reviews across 24 offices and 4 platforms
Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Bangor (two offices), Wrexham (two offices), Mold (two offices), Colwyn Bay, Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Wrecsam, Conwy and Caernarfonshire). Together they have 2,158 reviews on four platforms, rated 4.5 out of 5 overall.
2,089
Reviews on Google
All 24 offices
6
Reviews on Facebook
All 24 offices
62
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Beresford Adams's 24 offices, most reviewed first. Each has its own page.
Showing 2,089 reviews on Google only. Show every review
1/5
No stars rang office two weeks ago have not come back to me.
Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
Absolutely fantastic service from start to finish from Llandudno team of Beresford Adams. Geraldine Russell, Branch Manager has gone ‘above and beyond’ with her professional help, guidance and fast responses, and always with a cheery and friendly manner. Both Ashley McKinstry and William Pattinson, who have both been attendant at our various viewings, and have always been at the end of the phone answering my many, many queries, and again, with a friendly and approachable demeanour. WELL DONE team Llandudno! I wouldn’t hesitate to recommend you. A big thank you, to each and everyone for everything you have done.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
Rented a property in Craig y don for over a year and from day one we had complaints with regards to the flat being draughty fire alarm not working had to live with no hot water for the first five weeks and so much more. Had two inspections where the lady was disgusted with the conditions we had to live in but still nothing was done! And today the cheeky gits have just told us that £160 of our deposit is being held back for cleaning!! It only has 3 rooms!! I would highly recommend sending the staff on a people skills course as the Rottweiler that was dealing with property management was awful! Please stay clear!NegativeResponsiveness, Quality, Professionalism, Value
Hi Geraint, I am sorry you feel this way. You are welcome to expand further and our Customer Care Team will be happy to launch an investigation independent of the branch. You can contact us at review@countrywide.co.uk. Thank you, Amy
5/5
I can't thank Geraldine, Ashley and William enough for all the work they put in to sell our house. Right from the beginning, they were friendly, helpful and unbelievably proactive - all of them. My husband and I cannot praise you all enough for what you've done for us. We are so glad we chose yourselves to sell our property. Our initial house sale unfortunately fell through after 7 months but the team at Beresford Adams quickly got it back on the market and re-sold within a few days and always had things in hand. If you're thinking of selling in or around the Llandudno / Conwy area and want a 'real', honest, and friendly service, give Geraldine a ring. You won't regret it. Thanks again!PositiveResponsiveness, Quality, Professionalism
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Friendly and really helpful to us when we bought our house. Best estate agents I've ever dealt with.
Thank you for your 5* review and recommendation! Best wishes, Scott @ Customer Relations.
1/5
Rating only, no written review.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna (Customer Relations).
5/5
Great communication throughout the sale of our property
Many thanks for your fantastic 5* review! Best wishes Lucy, Customer Relations.
5/5
The staff were committed, friendly and helpful, good service.PositiveQuality, Professionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
Could not recommend this agent highly enough! The staffs are friendly, especially Matthew. Thank you guys for your help.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
Really great service from the Bangor and Caernarfon departments , Matthew and Natalie both helped me and my friend get into a property quickly and efficiently Thanks againPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations
5/5
I would like to thank Lisa, Mandy, Martin, Sarah & Shan at Beresford Adams Bangor for their help in buying my first home. Their support throughout the whole process was very professional and they were always approachable. I would thoroughly recommend them to others.PositiveResponsiveness, Quality, Professionalism
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
Had to find accommodation urgently for work in Anglesey, even during the Xmas break and new covid lockdown Beresford Adams was extremely helpful in finding us a place to live at short notice. Matthew Owen was outstanding in the service he provided, even staying late to get us the keys and facilitate our move... highly recommend Estate Agents in BangorPositiveProfessionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
5/5
Beresford Adam's Bangor are excellent, very professional and helpful in all correspondance. Clear communication, efficient and went above in meeting me at the property to sign tenancy over and obtain keys, which saved me journey time and mileage travelling from NorthWest England. Very impressed and would highly recommend.PositiveResponsiveness, Quality, Professionalism
Thank you Jasmine for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
4/5
The last that came to price out house was very helpful and pleasant. But haven't heard anything from her since. They are quite expensive, so need to think about it!
Hi Jennie, Thank you for your kind review! Please do contact us at review@countrywide.co.uk should we be able to assist further. Kind regards, Scott @ Customer Relations
5/5
Sold our house through beresford in February. They were brilliant especially Nathan who kept us informed through the whole process. Top job.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
Fantastic experience selling with the Beresford Adams team in Wrexham and would recommend the team to anyone considering selling or buying a property. Super professional, always prompt with good advice and available to help throughout the sales process. I appreciated their help even more as I live away from Wrexham so relied on their help onhe ground.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
We chose BA Wrexham after having tried unsuccessfully for some considerable time to sell our house with 2 other Chester agents. The service from Liz, Nathan and Leanne was excellent, and we had around a dozen viewers in just over 12 months, including after the end of the March 2020 lockdown. BA's network of offices was, I am sure, instrumental in marketing our house, which was an unusual and large semi-rural property. I would thoroughly recommend BA Wrexham.PositiveResponsiveness, Quality, Professionalism
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
Thank you so much Beresford Adams. The whole team are amazing and always so helpful. I would like to thank Nathan in particular who has been amazing from start to finish. Myself and my partner have purchased our first property, and so we are new to many things. Nathan has been so helpful and professional and given us brilliant advice. Updates were regularly given by Nathan and lots of questions I had were answered in a timely manner. Nathan is brilliant at what he does and a credit to the team! I can’t wait to show you pictures of our new home once we get it finished. Thank you for everything.PositiveResponsiveness, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
1/5
Rating only, no written review.
4/5
Rating only, no written review.
3/5
Rating only, no written review.
5/5
I thought that there were very helpfull , And professional
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
3/5
Both teams are ok. But sometime i feel like i have to chase more than I would like
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Beresford Adams is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Chester (1-3) has the most, with 281 reviews rated 4.2 out of 5, followed by Prestatyn with 239.
The 24 Beresford Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Clwyd won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.