Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more
Verified
★★★★★
2,199 reviews across 24 offices and 4 platforms
Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Colwyn Bay, Bangor (two offices), Wrexham (two offices), Mold (two offices), Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Conwy, Wrecsam and Caernarfonshire). Together they have 2,199 reviews on four platforms, rated 4.6 out of 5 overall.
2,130
Reviews on Google
All 24 offices
6
Reviews on Facebook
All 24 offices
62
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Beresford Adams's 24 offices, most reviewed first. Each has its own page.
Showing 2,130 reviews on Google only. Show every review
5/5
GoogleThey are really professional, Jaydon was responsible for our case she was very helpful all through and was actively chasing everything for us.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleWas very happy with the overall experience, kept me updated the whole way. Super friendly and approachable. Would highly recommend. Melissa was a pleasure to speak to!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleThey have a 3 bedroom house listed using descriptions such as "A spacious front room" and "family bathroom". But when I rang up they said no children as the property was too small! This just goes to show the drivel that comes out of estate agents' mouths. How can the front room be "spacious" and the bathroom be "family" if it's too small and no children? The advert was completely misleading and discriminatory in contravention of the Equality Act 2010 as it discriminates on the basis of age.NegativeProfessionalism
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleReally happy with service Beresford Adams has given/done thank you Amy for always keeping ourselves informed and updated I would definitely be using again when we sell our property. The process from start to finish has been smooth. Simon gadsby & leanne owen
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience with Beresford Adams in Chester and especially Aimee O’Neill through Countrywide Mortgage Services was very helpful and efficient in getting my mortgage offer done so quickly and she was always available to answer any questions I had and very knowledgeable on all mortgage matters.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleBeresford Adams were absolutely brilliant, Emma chased everything up and was quick to report back to me. Louise, also was extremely helpful .I cannot say how highly I recommend them, my sale was very protracted and difficult. It would not have gone through without their persistence and professionalism. Special thanks to Emma and Louise.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely brilliant Estate agents. We dealt with Joe mainly from the Mold Branch. He kept Mum up to date every step of the way. Very professional and nothing too much trouble. We would highly recommend them. Huge Thank you from Mum. Mrs Patricia Buckley
Thanks for the lovely 5* review Sharon - it was our pleasure! We and Joe especially really appreciate your kind words and feedback! Graham, Customer Relations
5/5
GoogleWe received a top class service from Beresford Adams recently. I was always kept fully informed by Jaydon, Katrina and team at each stage of the sale process. Very much professional team. Thank you team Beresford Adams, keep it up !! Thanks
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleShocking estate agents. As a landlord they cost me significant sums of money and I ended up having to take them to small claims court because they took the option to simply ignore their customer and never call back when they promised. The last straw was when they emailed me by mistake thinking they were emailing the tenant advising them to contest legitimate costs I had incurred because they would help get them out of it! Absolutely shocking outfit. Seriously, use any other estate agent before you use Beresford Adams I think it's telling that you find the time to reply to this but never reply to phone calls and emails directly. Disgusting.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI received a fantastic service from Beresford Adams recently. I was always kept fully informed by Amy and the team who were always professional, calm and helpful, particularly under sometimes difficult circumstances. I always felt reassured and valued and nothing was ever too much trouble. After a call with Amy I always came away smiling 😊. Thank you team Beresford Adams, I won’t hesitate to recommend you.
Many thanks for taking the time to leave us your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe Chester team has been incredibly attentive, supportive and responsive during our rather challenging home-buying journey. Katrina Halliday in particular has been a real star throughout, always getting back to us promptly regardless of the pressures and difficulties, and always positive, proactive and authentic. Nothing was ever too much trouble and we know that she made a massive difference to getting us the house we wanted. We're very grateful.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleI have recently received excellent service from Beresford Adams Chester. My agent was Jaydon Snelus and she was so friendly and informative. She had no trouble meeting me at the property 3 times and each time walked around with me chatting through decorating ideas! I found this really personable as I have been to other agents who don't even bother showing you around! I would 100% recommend Beresford to buy from. Even when I collected the keys, all of the girls in the office were so lovely! Thanks again Jaydon I really appreciate all of your help through my buying journey!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have nothing but nice things to say about Beresford Adams! From the moment I called them to ask to view a property last minute Melissa went out of her way to ensure we got a viewing that weekend. Not only this but she took us to see another property at the same time that hadn’t been listed yet. She is the most professional estate agent I have ever dealt with. From the moment we put in an offer through to finally completing, she was there every step of the way. She was always so kind and helpful, answering all my emails and phone calls. Any important news (such as offer being accepted, completing etc) she always called us which I really appreciated. I never once felt that she was just on the sellers side, I felt she had my best interests at heart too. Me and my partner are first time buyers and were very anxious throughout the process but Melissa really helped us to navigate through it all. I’m in love with our first home and only have Melissa to thank for that. I hope to stay in touch with her and Beresford Adams so that in the future, should we want to sell our first home and find something bigger, I will definitely go back to them. Thanks for everything Melissa, you are amazing at what you do! Thanks, Katy & Sam
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleWhat can I say about Amy and Beresford Adams, listed quickly, did fantastic photos and had lots of interest which led to a better than expected sale price and in less than 2 weeks I might add. Amy is amazing and super professional and a pleasure to deal with. Couldn't be happier with the result as I needed a quick sale in order to return home to Perth and Beresford Adams under promised and massively over delivered. Rockstars. Thanks so much, Michael WatkinsPositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy viewer was very helpful, showed me every room, storage and garden, also gave me alot of good advise
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleLeft a message on the 9th September still waiting for them to contact me
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleSian has been great helping me with the purchase of my property, regular updates and speedy responses
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleA huge thank you to Joe at Beresford Adams Mold Branch for an excellent and professional service throughout my purchase. Would highly recommend - thank you - Helen
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleWould highly recommend Amy Eglin-Higgins. Very courteous and professional.. If looking to buy/sell a home I'd ask for her by name.
Thank you for your terrific 5* review and your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleCan't thank the team enough, guided my parents through the selling journey, gave my parents peace of mind and took the worry of showing people around off my parents, kept them safe and well. Kept us well informed through the process. Can't thank enough.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleRecently purchased a property via Beresford Adams, from the moment I called for the viewing, to the moment we got the keys it was the most straight forwards experience. Thanks to Cherry who kept us up to date, made sure everything moved smoothly and quickly, and was as up front and honest as possible from the get go.
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe purchased a house from Beresford Adams in Mold in March. The whole exprerience was quick & suprisingly easy (compared to other estate agents who we found distracted and at times disinterested) Our dealings were with Joe, a v helpful and friendly chap, who gave 100% to delivering the best service to us. His communication between both us & the sellers was amazing. Recommend him to anyone looking to sell or buy.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently purchased a property through the Beresford Adams team at Mold and would highly recommend the team. Cherry dealt with our transaction and was fantastic throughout. She was friendly, efficient, responsive and able to assist with all our queries.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Beresford Adams is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Chester (1-3) has the most, with 281 reviews rated 4.2 out of 5, followed by Prestatyn with 241.
The 24 Beresford Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Clwyd won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
