Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more
Verified
★★★★★
2,157 reviews across 24 offices and 4 platforms
Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Bangor (two offices), Wrexham (two offices), Mold (two offices), Colwyn Bay, Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Wrecsam, Conwy and Caernarfonshire). Together they have 2,157 reviews on four platforms, rated 4.5 out of 5 overall.
2,088
Reviews on Google
All 24 offices
6
Reviews on Facebook
All 24 offices
1
Reviews on The Trusted Agent
All 24 offices
62
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Beresford Adams's 24 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 2,088 reviews on Google only. Show every review
5/5
GoogleSo far we have been treated extremely well by all parts of the team. I love it that you have a specific named person at each stage of the process. They are all kind, patient, professional and efficient.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI have used Beresford Adams for mortgage advice and for viewings and have found them very friendly and helpful. They are easy to communicate with and provide information very quickly. The team are all are lovely x
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery reliable, helpful, and professional throughout the whole process. They made buying our home smooth and stress-free! Highly recommended!
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleBrilliant service from start to finish and helped make my home buying process less stressful. Jess was great and kept in regular contact, was always very friendly and extremely helpful. Would recommend!
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleThanks to Chloe and the team at Beresford Adams, Chester for their excellent service. Effective marketing resulted in lots of interest and a full asking price offer in just a few days. Great communication from the team. Would happily recommend Beresford Adams to anyone looking to sell their house.
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleJessie has been excellent in providing updates for my sale and purchase .. the perfect link I needed for the solicitors updates and progress reports. Thanks Jessie
"Thank you so much for your kind words! We are thrilled to hear that Jessie has been helpful and efficient in keeping you updated on your sale and purchase. We'll be sure to pass along your compliments to her. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GooglePut my mothers house on the market with the Chester branch, had 7 viewings confirmed within 3 days before the “For Sale” even went up. In total there were 12 confirmed viewings within 5 days of going on the market with 3 offers all made within 3 days which we accepted one of them. We were kept informed of all viewings on a daily basis by email and messaging and even called by Kate Owen or one of her colleagues everyday on any news or progress being made. I chose Beresford Adams due to their history of selling in Chester and their reputation which did not fail me at all. I can not recommend them enough for their professionalism and expertise on everything from initial valuation to the viewings and final sale agreement and especially the constant communication between us. Thankyou Kate & the team Keith & Julie
Thank you Keith and Julie for your amazing review! We're thrilled to have helped sell your mother's house in such a timely and successful manner. At Beresford Adams, we pride ourselves on our professional approach, expertise in the Chester market, and consistent communication with our clients. We were honored to be chosen and are grateful for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleExcellent and very friendly service from Abby. They made a very stressful time much better for myself and mu husband
Thank you for your wonderful 5* review! We are so glad that Abby was able to make your experience with us a positive one. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI’ve been dealing with Kate who has been great in helping us secure our next home. Kate’s duty is to the vendor but from my perspective as the buyer, nothing has been too much trouble, she is helpful, responsive to messages and very professional.
Thank you for your positive feedback! Our team strives to provide excellent service to both buyers and sellers. We're thrilled that Kate has been able to assist you in securing your dream home. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI cannot recommend Sarah highly enough! Securing a flat can be a daunting process, but Sarah was an absolute lifesaver from start to finish. She was incredibly proactive, always available to answer my countless questions, and provided invaluable support every step of the way, from the initial viewing to the final paperwork. She truly listened to what I needed and kept me updated constantly so I never felt left in the dark. Her professionalism, warmth, and dedication made a stressful situation feel completely manageable. If you have the chance to work with Sarah, you are in excellent hands.
Thank you so much for recommending Sarah! We strive to provide exceptional service and are thrilled to hear she exceeded your expectations. We are lucky to have Sarah on our team and appreciate your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe didn't have a clue as to selling my father in laws house so I popped in to the Chester branch and spoke to Kate who was very pleasant and helpful and she arranged a valuation with Kevin for a couple of days time. Kevin confirmed on the day that he would meet me at the property at the given time and rang around half an hour before to say he was on his way. When he arrived, he was very professional and very informative as to the different ways we could sell the property. We decided on the 'Modern Method of Selling' (i think that's what it's called) and from going on the market it had sold within 3 weeks. Kate and Louise at the branch kept us informed of viewings and feedback regularly and helped us with a lot of the legal paperwork which was a great help. We would highly recommend using Beresford Adams if you are selling a property.
We appreciate your feedback and are delighted with your review. If you have any comments to add, we’d be very interested to hear them.
5/5
GoogleThank you so much Sophie for helping us with our first rental . She has the patience of a saint with all my questions and my confusion . Thank you again ! ❤️
Thank you for your kind words! We are so glad to hear that Sophie provided exceptional service during your rental process. We strive to make our customers' experience as smooth and stress-free as possible. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWonderful service and communication from Mandy and rest of the team at Beresford Adams taking us through the whole sale process. Thank you 😊 …
Thank you for your kind words! Our team at Beresford Adams is dedicated to providing excellent service and communication throughout the entire sales process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a fantastic experience with Kate at Beresford Adams in Chester and are incredibly grateful for all the help and support she provided throughout our home-buying journey. As first-time buyers, the process felt quite daunting at times, but Kate was there every step of the way to guide us through it. She was always friendly, professional, and happy to answer any questions we had, no matter how small. Her communication was excellent throughout, keeping us updated and making sure everything progressed as smoothly as possible. What stood out most was her proactive approach and genuine willingness to help, which made a stressful process much easier to manage. We would highly recommend Kate and the team at Beresford Adams Chester to anyone looking for a professional, reliable, and supportive service. Thank you for helping us secure our first home and making the experience such a positive one.
Thank you, Marcus, for your wonderful review! We're thrilled to hear that Kate provided you with such fantastic support throughout your home-buying journey. Your kind words about her friendly and proactive approach truly reflect our commitment to customer-centric service, and we appreciate your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI would highly recommend Berisfords Adams.From getting in contact with Kevin to the completion of selling my home was a very straight forward process.Kate in particular who dealt with my sale was very professional and friendly and I felt comfortable with contacting her over any queries that I had. Thank you again!
Thank you for your kind words about our team at Berisfords Adams! We are thrilled that you had a positive experience with both Kevin and Kate. Our goal is to make the selling process as seamless and stress-free as possible and we are glad that we could achieve that for you. Thank you for choosing us and for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe recently bought a property with Beresford Adams and want to thanks Kate for her amazing service and support. The sale had to go through quickly and Kate went above and beyond to chase all the necessary parties to make sure the sale went trough on time. Kate was professional, friendly and patient and we would definitely recommend Beresford Adams if you are thinking of moving home.
Thank you for your excellent 5* review! We are so happy to hear that Kate provided exceptional service during your home buying experience. We are dedicated to going above and beyond for our clients and it's great to know that it made a difference. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
Google**Avoid Beresford Adams like the plague.** Buying my house through Beresford Adams was, without question, one of the worst customer service experiences I have ever had. The standard of professionalism I encountered from start to finish was completely unacceptable. The estate agent handling my purchase, Jessie Roberts, was consistently rude, dismissive and unprofessional throughout the process. I repeatedly received information that I later discovered to be inaccurate, and I felt under constant pressure to question the advice of my own mortgage broker and solicitor in favour of using the firm's recommended professionals. That behaviour seriously undermined my confidence in the process. The situation became so bad that I refused to communicate by telephone and insisted that everything be put in writing by email so there was an evidence trail. I still will not choose to deal with Beresford Adams over the phone. I dealt with Jessie Roberts for seven months. For the final five months, I copied the head of the relevant government scheme into every email because I had lost confidence in the accuracy of the information I was being given. Interestingly, the tone of the communication changed once they became involved, although replies were often sent without copying them in. I simply forwarded those emails on. Since moving into my property, I have spoken to several other clients who described experiences that closely mirrored my own, with Jessie Roberts. This review reflects my personal experience with one member of staff, not necessarily the company as a whole. However, based on that experience, I would strongly recommend using a different estate agent. I also strongly recommend that Beresford Adams reviews this experience and the practice of staff as it is worrying to have this level of unprofessionalism at any level, let alone a customer-facing position. I have submitted a formal complaint regarding Jessie Roberts because I would not want anyone else to go through the experience I had.
Hello, thank you for providing us with your feedback. We have received your complaint and I can confirm this will be looked into and investigated. We will contact you once we have concluded your complaint.
5/5
GoogleAfter considering a number of estate agents and looking at all of my options, I'm so pleased I chose Beresford Adams to purchase my home through. From the very beginning, their communication was outstanding. I was kept informed throughout every stage of the process, and any questions or queries I had were answered quickly and clearly. Buying a house can often feel overwhelming, but the team made everything straightforward and kept things moving with regular updates. Everyone I dealt with was professional, approachable and genuinely helpful, making the whole experience far less stressful than I expected. It's clear they really care about both their buyers and sellers, and that level of service made a huge difference. I wouldn't hesitate to recommend Beresford Adams to anyone buying or selling a property. Fantastic communication, excellent service and an all-round great experience. Thank you to the whole team!
Thank you so much for your brilliant 5* review! Our team at Beresford Adams is dedicated to providing excellent service, and we're thrilled to hear that we were able to make your home buying experience stress-free. We take pride in our communication and aim to make the process as smooth as possible for our clients. Thank you for choosing us and for recommending us to others. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleSo far we have been treated extremely well by all parts of the team. I love it that you have a specific named person at each stage of the process. They are all kind, patient, professional and efficient.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI have used Beresford Adams for mortgage advice and for viewings and have found them very friendly and helpful. They are easy to communicate with and provide information very quickly. The team are all are lovely x
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery reliable, helpful, and professional throughout the whole process. They made buying our home smooth and stress-free! Highly recommended!
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleBrilliant service from start to finish and helped make my home buying process less stressful. Jess was great and kept in regular contact, was always very friendly and extremely helpful. Would recommend!
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleThanks to Chloe and the team at Beresford Adams, Chester for their excellent service. Effective marketing resulted in lots of interest and a full asking price offer in just a few days. Great communication from the team. Would happily recommend Beresford Adams to anyone looking to sell their house.
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleJessie has been excellent in providing updates for my sale and purchase .. the perfect link I needed for the solicitors updates and progress reports. Thanks Jessie
"Thank you so much for your kind words! We are thrilled to hear that Jessie has been helpful and efficient in keeping you updated on your sale and purchase. We'll be sure to pass along your compliments to her. Best wishes, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester (1-3) has the most, with 281 reviews rated 4.2 out of 5, followed by Prestatyn with 239.
The 24 Beresford Adams offices, by town:
Yes. In The Trusted Agent 2026 awards: Beresford Adams, Clwyd won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
