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1/5
GoogleNightmare agents. Constantly chased to get repairs done and too many staff not updating info. Dealing with local branches and countrywide wasn't easy as they didn't communicate and it was a case of left not knowing what right was doing . Took over a month to receive our deposit back too. Our complaint fell on deaf ears. Wouldn't want to deal with them again
Jain Β· 25 August 2023 Β· Beresford Adams Colwyn Bay
Agent replied Β· 24 August 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
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5/5
GoogleItβs the first time weβve rented out our property and we felt in safe hands with Beresford Adams. From the first communication with Richard followed up with the friendly updates from Laura we have been very happy with the level of service. Getting your home ready for renting out isnβt an easy process but Beresford Adams were there to guide us every step of the way. Theyβre sensible people that always represented our best interests. Would we recommend them ? Absolutely.
Daniel Β· 20 August 2023 Β· Beresford Adams Chester (3 Friarsgate)
Agent replied Β· 27 August 2023
Hi Daniel, It's fantastic to see another 5* review and recommendation for our local team. I will make sure your kind comments are known to the team. Many thanks,Β Scott @ Customer Care
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5/5
GoogleFantastic practical help from the team lead to a speedy process that was very easy for first time renter. Very happy with the support that I received from Ffion and Annabelle, thank you team!
Sam Β· 17 August 2023 Β· Beresford Adams Conwy (18 Madoc Street)
Agent replied Β· 12 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
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5/5
Googlehad my property up for sale and to let. Decided to rent t and the agent found tenant and moved in in less than a week. Top rate!
David Β· 17 August 2023 Β· Beresford Adams Bangor (282 High Street)
Agent replied Β· 12 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThe staff at Beresford Adams in Bangor are highly efficient and in my case have taken a great weight off my mind managing my property while I live overseas, keeping me up to date whenever needed. Great work, team! And especially Mandy, she's brilliant!
Deb Β· 17 August 2023 Β· Beresford Adams Bangor (282 High Street)
Agent replied Β· 12 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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5/5
GoogleCannot thank Ashley, Shan and Mandy enough! They have been nothing but professional and kind throughout this process. We will always use Beresford Adams with any of our properties. Always a good atmosphere when you go into the Branch π β¦
Trish Β· 17 August 2023 Β· Beresford Adams Bangor (282 High Street)
Agent replied Β· 12 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleSian and Mandy were exceptional in not only helping me find the right property but throughout the entire process. Smooth communication, and great house recommendations. This is the second house I have bought through them now and will use them again in the future.
Scott Β· 17 August 2023 Β· Beresford Adams Bangor (282 High Street)
Agent replied Β· 12 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
Elaine Β· 17 August 2023 Β· Beresford Adams Wrexham (53 Hope Street)
Agent replied Β· 14 June 2024
Thank you for your taking the time to leave us a 5* review. Kind regards, Lucy, Customer Relations.
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1/5
GoogleAbsolutely appalling service. Put me off renting through an agency. Tryed to finish with them beginning of May, it's 21st July not heard a word.... as per usual. I've had to sort out my tenants by myself. Waste of money. Contracts messed up. Overcharged.
Claire Β· 17 August 2023 Β· Beresford Adams Wrexham (53 Hope Street)
Agent replied Β· 14 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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1/5
GoogleHouse buyers proceed with extreme caution. Wrexham team will inform that an in-branch appointment is required to submit a property offer. On arrival, I was escorted into an office where the in-branch mortgage advisor led an unsolicited interview about my circumstances, then conducted a soft search on my credit file without obtaining my consent. After telling them that I already had a mortgage advisor and DIP, they continued to pressure me into accepting one of their brokered offerings (which I did not).
Sales team are manipulative in communication to extort higher offers for their sellers. If you are unfortunate enough to find your dream property listed with Beresford Adams Wrexham, remember:
- You are not obliged to have a mortgage appointment in order to submit an offer
- You are not obligated to tell this company whether the offer you are submitting is your best & final at the time you submit it
- BA is not allowed to perform a soft search on your credit report without your consent. Ensure they ask for it.
Currently working towards a formal complaint to FCA over unsolicited mortgage broker appointment & soft search.
Christian Β· 17 August 2023 Β· Beresford Adams Wrexham (53 Hope Street)
Agent replied Β· 14 June 2024
Hi Christian. Please be assured we did not conduct a credit search of any type on your visit and would never do so without your consent. We have an obligation to our selling clients to ensure any offers are financially qualified. We do commit to all our Sellers to do this in order to provide them with as much information as possible prior to them making a decision. If you remain concerned please do email me at review@countrywide.co.uk and we will happily review this for you. Kind regards, Lucy, Customer Relations.
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5/5
GoogleGreat service when buying or selling properties. The staff are top notch as is the manager Elfed, I found him to be knowledgeable and efficient.
MR Β· 13 August 2023 Β· Beresford Adams Holyhead (7-9 Market Street)
Agent replied Β· 27 August 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAgent called Jamie was extremely patient and nice. He was very helpful as he provided me with all the knowledge necessary to become a first time landlord.
εͺηδΊ Β· 6 August 2023 Β· Beresford Adams Colwyn Bay
Agent replied Β· 27 August 2023
It has been wonderful to read about your experience with our local team and thank you for your 5 Stars!, Kind regards, Scott @ Customer Care
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4/5
GoogleGood communication from Jamie, kept in touch throughout the process, thanks
Claire Β· 28 July 2023 Β· Beresford Adams Colwyn Bay
Agent replied Β· 30 July 2023
Thank you for your glowing review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleJamie was very supportive throughout the process and kept in touch with us every step of the way. We always felt like we were fully informed and any issues were always addressed efficiently!
Jemma Β· 28 July 2023 Β· Beresford Adams Colwyn Bay
Agent replied Β· 30 July 2023
Thank you for your glowing 5* review and thank you for your kind words. Kind regards, Lucy, Customer Relations.
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1/5
GoogleHouse buyers proceed with extreme caution. Wrexham team will inform that an in-branch appointment is required to submit a property offer. On arrival, I was escorted into an office where the in-branch mortgage advisor led an unsolicited interview about my circumstances, then conducted a soft search on my credit file without obtaining my consent. After telling them that I already had a mortgage advisor and DIP, they continued to pressure me into accepting one of their brokered offerings (which I did not).
Sales team are manipulative in communication to extort higher offers for their sellers. If you are unfortunate enough to find your dream property listed with Beresford Adams Wrexham, remember:
- You are not obliged to have a mortgage appointment in order to submit an offer
- You are not obligated to tell this company whether the offer you are submitting is your best & final at the time you submit it
- BA is not allowed to perform a soft search on your credit report without your consent. Ensure they ask for it.
Currently working towards a formal complaint to FCA over unsolicited mortgage broker appointment & soft search.
Christian Β· 27 July 2023 Β· Beresford Adams Wrexham (53 Hope Street)
Agent replied Β· 30 July 2023
Hi Christian. Please be assured we did not conduct a credit search of any type on your visit and would never do so without your consent. We have an obligation to our selling clients to ensure any offers are financially qualified. We do commit to all our Sellers to do this in order to provide them with as much information as possible prior to them making a decision. If you remain concerned please do email me at review@countrywide.co.uk and we will happily review this for you. Kind regards, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
Elaine Β· 23 July 2023 Β· Beresford Adams Wrexham (53 Hope Street)
Agent replied Β· 30 July 2023
Thank you for your taking the time to leave us a 5* review. Kind regards, Lucy, Customer Relations.
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1/5
GoogleAbsolutely appalling service. Put me off renting through an agency. Tryed to finish with them beginning of May, it's 21st July not heard a word.... as per usual. I've had to sort out my tenants by myself. Waste of money. Contracts messed up. Overcharged.
Claire Β· 23 July 2023 Β· Beresford Adams Wrexham (53 Hope Street)
Agent replied Β· 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe have found the service provided by Beresford Adams Branch in Prestatyn excellent. The attention to detail and efficiency has been second to none with regular updates. We have been involved in a number of property transactions over 50 years. Itβs been our best experience of an Estate Agent. With special thanks to the Manager Jayne Williams and Sales Negotiator Daniel Evans
Alan Β· 23 July 2023 Β· Beresford Adams Prestatyn
Agent replied Β· 30 July 2023
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe have recently rented an apartment. The team was very helpful. Highly recommend Beresford Adams Llandudno.
Ayshe Β· 18 July 2023 Β· Beresford Adams Conwy (18 Madoc Street)
Agent replied Β· 12 June 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe are delighted with the letting management service provided by Coreen and her team, Ffion, Annabel and Ilinca, in the Colwyn Bay and Llandudno offices.
Joy Β· 18 July 2023 Β· Beresford Adams Conwy (18 Madoc Street)
Agent replied Β· 12 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThe team at Beresford Adams, Llandudno branch, were very helpful throughout the whole buying process, from the 1st viewing to the completion of the purchase. They kept me updated at every stage of the process. I would definitely recommend them to family or friends.
Angela Β· 18 July 2023 Β· Beresford Adams Conwy (18 Madoc Street)
Agent replied Β· 12 June 2024
Thanks for the excellent recommendation and 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
REGINA Β· 18 July 2023 Β· Beresford Adams Bangor (282 High Street)
Agent replied Β· 12 June 2024
Thank you for taking the time to leave us this 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleVery professional and quick to respond .
Managed to find me a tenant with no stress to myself.
Would definitely recommend.
Jill Β· 18 July 2023 Β· Beresford Adams Bangor (282 High Street)
Agent replied Β· 12 June 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleMatt and Hannah and everyone at Beresford Adams have been a joy to deal with from the beginning to end. They have made it simple and straight forward and I hope to continue working with them in the future.
Barbora Β· 18 July 2023 Β· Beresford Adams Bangor (282 High Street)
Agent replied Β· 12 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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