5/5
Good communication - very efficient
Agent replied Β· 27 August 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
Trusted Agent profile Β· Clwyd, Gwynedd, Cheshire and more
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2,199 reviews across 24 offices and 3 platforms
Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Colwyn Bay, Bangor (two offices), Wrexham (two offices), Mold (two offices), Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Conwy, Wrecsam and Caernarfonshire). Together they have 2,199 reviews on three platforms, rated 4.6 out of 5 overall.
2,130
Reviews on Google
All 24 offices
6
Reviews on Facebook
All 24 offices
62
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Beresford Adams's 24 offices, most reviewed first. Each has its own page.
Showing 2,130 reviews on Google only. Show every review
5/5
Good communication - very efficient
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
Cannot thank Ashley, Shan and Mandy enough! They have been nothing but professional and kind throughout this process. We will always use Beresford Adams with any of our properties. Always a good atmosphere when you go into the Branch π β¦
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Sian and Mandy were exceptional in not only helping me find the right property but throughout the entire process. Smooth communication, and great house recommendations. This is the second house I have bought through them now and will use them again in the future.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for taking the time to leave us this 5* review! Best wishes, Lucy, Customer Relations.
5/5
Very professional and quick to respond . Managed to find me a tenant with no stress to myself. Would definitely recommend.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
Canβt thank beresford adams enough! They made the moving process so easy and help with any questions. Made moving into my first place a breeze. Thank you guys :)
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
A big thanks to everyone at Beresford Adams for finding great tenants for my rental. From start to finish I was kept informed throughrought. Would recommend to anyone looking to let out their property!!
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
5/5
Matt and Hannah and everyone at Beresford Adams have been a joy to deal with from the beginning to end. They have made it simple and straight forward and I hope to continue working with them in the future.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
*update, they claim itβs tenant error not ventilating the property. Very strange when the whole house was drafts due to ill fitting windows also two couldnβt be closed. They refuse to accept responsibility even when an independent report insisted by the EHO condemned the property. 44 Mill Lodge Estate, LL59 5YB Do not use this company for anything. They let totally substandard properties out then try to blame the tenant and attempt to cover up their shortcomings. The house is riddled from black mould and damp in every room. Numerous complaints fell on deaf ears, resulting in two children being hospitalised with one placed in an induced coma in Alder hey . Caused by living in a substandard property. They hid the specialists reports that recommended β It would be cheaper to knock the house down and rebuild it, there is nothing the tenant could of done to prevent any of the damp.β UPDATEβ¦ Customer services still refuse to accept that the house is condemned to the point EHO and Alder Hey wouldnβt allow the tenant to return to the above property due to the hazardous risks. They even expected the tenant to clean the hazardous black mould ..!!!!
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
Very proactive, communicative and friendly lettings team (Bangor). Their onboarding apps made it very easy to connect with the right utility services in time for when we needed it - handy. We'd def recommend these guys.
Thank you Kevin for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
5/5
had my property up for sale and to let. Decided to rent t and the agent found tenant and moved in in less than a week. Top rate!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
We let our house on a long term basis using Beresford Adams in Bangor who are one of a very small number of agents who deal with lettings in North Wales. Matthew and Hannah have both been superb in dealing quickly with all issue. We had absolutely no experience and were helped through the process very smoothly. They advertised for tennants and showed people the property getting a very suitable tennant in a matter of a few days. Highly recommened
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
After struggling to find a letting agent that would help us find a property to rent as we were relocating from Essex to North Wales, Beresford Adams couldn't have been anymore helpful! Lauren was absolutely amazing, she responded to emails/phonecalls quickly and made our whole process so smooth! Thank you for everything x
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
The staff at Beresford Adams in Bangor are highly efficient and in my case have taken a great weight off my mind managing my property while I live overseas, keeping me up to date whenever needed. Great work, team! And especially Mandy, she's brilliant!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
I recently was shown a house by this estate agents Bethan who was lovely and then put an offer in and Joseph Williams was dealing with the negotiating. There were a few issues trying to get confirmation sorted of my mortgage etc and he was great at keeping me updated the whole way through and understand the anxiety as we had already lost one house. He was also very personal which is so rare these days. Thank you for your hard work and care.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
Both Annabelle and Jamie were lovely and professional throughout the process. They helped us overcome some hurdles and now we are happily in our new flat. Thank you both!
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Myself and my partner have recently started renting a property and we couldn't have done it without all the help and support from the team at Beresford Adams. We viewed the property and had many lovely conversations with Annabelle who came across as a kind hearted and wonderful human. She also made us feel more relaxed and excited about a situation that was also quite stressful. Jamie was also a star with all his hard work in getting us this property and we couldn't be more grateful to any of them. They were always available via phone or email if we needed anything and we know this will continue. Thank you so much!
Thank you for taking the time to leave us your review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
All the team in Beresford Adams Colwyn Bay, Zoe, Kat, Theresa, Iwan and Chris have been simply superb from start to finish.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations
5/5
Recently settled on a property for rent. The Agent Jamie was very patient and kind during the process. Everything was handled well and quickly.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Thankyou to Beresford Adams letting teams who were very helpful and efficient in letting out our second property, a flat in Rhos on Sea. Although a busy department, Jamie was very supportive and knowledgeable in supporting the process and made sure it completed before schedule and with a happy tenant.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
4/5
I have just moved into a lovely rented flat in Rhos On Sea. I was very pleased with the service I received from Jamie at Beresford Adams. It was a protracted process but this was down to the landlord making their mind up. Jamie kept me up-to-date with what was going on without me having to chase. He was always frank and honest, and there was a successful outcome. So, all good in the end.
Many thanks for the great review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
All the team in Beresford Adams Colwyn Bay, Zoe, Kat, Theresa, Iwan and Chris have been simply superb from start to finish.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations
5/5
Recently settled on a property for rent. The Agent Jamie was very patient and kind during the process. Everything was handled well and quickly.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Thankyou to Beresford Adams letting teams who were very helpful and efficient in letting out our second property, a flat in Rhos on Sea. Although a busy department, Jamie was very supportive and knowledgeable in supporting the process and made sure it completed before schedule and with a happy tenant.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Beresford Adams is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Chester (1-3) has the most, with 281 reviews rated 4.3 out of 5, followed by Prestatyn with 241.
The 24 Beresford Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Clwyd won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.