★★★★★ 1/5
GoogleI found Beresford Adams not disability or elderly people friendly.
Firstly from the start of trying to sell my family home they asked really silly questions and didn't seem to grasp the reality of my situation, they even showed people around the house that couldn't get a mortgage for a "doer upper", basically wasting everyone's time.
I needed to move to a ground floor flat for easier accessibility due to deteriorating health and being fully reliant on a walker to get around. I'm an elderly disabled pensioner with chronic back pain on strong pain medications.
Some of their requests were particularly buyer focused. The buyer wanted to move the sale along to "move in" on a specific date. We did everything we could to accommodate. Although I couldn't do any of the physical work myself , I managed to organise to the best of my ability on a limited budget. The buyer wanted the property empty by a certain date, which we agreed to. But this simple request was repeatedly asked numberous times in a rude way, as if we were incapable of understanding. As agreed the house was empty by the agreed date.
The keys were then given over to the buyer. But as the sale went through on a Thursday. I explained due to financial constraints the skip wasn't actually mine, it had a road permit and was being collected by the skip hire company the following Tuesday.
It was in fact my friend's skip, they'd agreed to fund the skip on the basis they could fill it themselves over the weekend before it got collected. To make use of the £400 + they'd paid to help me out. As I couldn't afford all the outgoing costs in one go (the proceeds of a sale don't clear straight away). Therefore on the Thursday the skip had been covered by a large carpet and X4 neatly placed weights , to make sure it was sufficiently weighed done for privacy and to protect against the elements. On a public road, with a permit. It was of no concern or nuisance to the buyer. I'd done everything that the buyer and Beresford had requested.
Even though I'd done everything agreed. By Saturday the new owner took it upon himself to remove the cover of the skip and fly tip carpets, wallpaper, plaster board etc. into it. This had not been agreed with the solicitor or estate agents!
Upon visiting the skip on the Saturday it was obvious that it had been a bad idea to trust in the process. That skip shouldn't have been there one minute after handing the key over. As even after explaining to Beresford Adams that "Fly tipping" is illegal, and I obviously wasn't physically able to remove any heavy items myself. Only then some items above the cover were removed but all the contents below the cover remained (sodden with rain water and the weights had been lost).
I've honestly never felt so let down by human kind. I did everything within my capabilities to keep to my side of the agreement but I don't think Beresford did much to reinforce common decency and the law.
They were more interested in their profit margins than the mental turmoil caused to their clients. Honestly, this whole process was not easy. If you are elderly or disabled I'd suggest going the auction route, save up first and invest in a skip with a cover!. As you can't trust any of them, they just want the sale and don't care about anything or anyone else.
DJ · 30 November 2023 · Beresford Adams Conwy (22 Conway Road)
Agent replied · 26 August 2024
Hello
We have tried to call you this afternoon to discuss the review you have placed against our services and are sadly dismayed as you never once raised a complaint any of the issues you have placed in your review to us whilst we had your property on the market or after we completed July 2022. We've therefore never been given a fair chance to investigate or look into these for you, which is a shame.
As marketing agents we simply cannot predict whether a lender will permit the mortgage to go ahead, or not, and this is not something that we can control. We also had to manage expectations because our view was that the property needed a lot of updating.
That aside there was only buyer who could not obtain a mortgage on your property and the reason was because he was trying to purchase the property with a buy to let mortgage. Can I take this moment to reiterate that we explained to you on more than one occasion and your ex-wife that we thought it would be unlikely that he would be able to obtain a buy to let mortgage on the property due to the poor condition of it. However, as he was your neighbours son you both decided to stay loyal to him even after a second failed mortgage valuation. Obviously after the third mortgage valuation failed it was agreed by all parties that he could not proceed.
Your second purchaser was not able to proceed because he was made redundant and you were told about this at the time and that it was nothing to do with the survey.
In terms of the move in date, your eventual buyer (which we secured at £10,000 higher than the previous buyer) agreed on the property 16.12.21. We worked incredibly hard as a team to do everything we could to proceed the property through to exchange as quickly as we could for you. When we were finally near to exchange, even though this had taken nearly six months, it was then brought to ours and your buyers attention that the property needed clearing as nothing had been arranged during the period. Even though, leading up to the end of the sale, I asked you and your ex-wife on several occasions to give thought to clearing the property due to the volume of belongings in there.
On discussing dates for exchange and completion, you asked for a period of 8 weeks in between exchange and completion, given that it had taken the sale 6 months to go through and your buyer was at that point living on someone’s living room floor, he stated he would not be prepared to wait that long. It was buyer that asked us to relay this to you as he also did via his solicitor. It was myself that spoke to you throughout the process and given that we were asked on several occasions to act as a ‘mediator’ between you and your ex wife due to the situation between you both and despite being asked repeatedly by you to relay to her what you wanted us to, We did this with politeness and loyal duty to our role as your agent.
I understand it was stressful for you to clear the property in the 4 weeks agreed between all parties, but this was your buyer’s instruction to his solicitor, I hope you can understand we were simply the messenger.
In terms of the skip, this has nothing to do with our office. Of course we told him that the skip would be removed at a later date, however, it is not our fault that he still took it on himself to put other rubbish in there. As soon as you made us aware he had done this we called him as you requested and asked him to remove the items he had placed in there. This was over and beyond our duties as marketing agent, although we did it with a desire to help.
From the day we placed your property on the market we did all we could to find you a suitable buyer.
We are therefore at a loss as to why you feel so let down and why it has taken 18 months to provide an account of the process. We wish you the best nevertheless and trust you can understand why this is difficult for us to accept.
If you want to provide further feedback feel free to email review@countrywide.co.uk.
★★★★★ 5/5
GoogleI have sold 2 houses with Beresford Adam’s with the latest being in August 2023. I also bought a property via them in August 2023.
I can 100% recommend Zoe, Carys and the team in Colwyn Bay. They helped me throughout the sale and the purchase of my new home even when I felt things weren’t moving they were on the case before I had to say anything. We all know sell and buying houses can be stressful but they certainly took the stress away especially as I had other stresses in my life at that time too!
Nia · 30 November 2023 · Beresford Adams Conwy (22 Conway Road)
Agent replied · 26 August 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBeresford Adams letting team was very helpful with both myself and mum when we were trying to find and rent a flat for mum. Jamie, who guided us through every step of the process, ensured that mum was able to move into the flat of choice with a very quick turnaround leaving mum very happy and now settled into her new home.
Zara · 30 November 2023 · Beresford Adams Conwy (22 Conway Road)
Agent replied · 26 August 2024
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleNothing is too much for this team. Lisa in particular goes over and above - but from the moment I first spoke to the team I felt in safe hands and supported as I moved from England to Wales.
Whether it’s a rental or buying a house you are in safe hands with Team Prestatyn
Matthew · 27 November 2023 · Beresford Adams Prestatyn
Agent replied · 23 August 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI found Beresford Adams not disability or elderly people friendly.
Firstly from the start of trying to sell my family home they asked really silly questions and didn't seem to grasp the reality of my situation, they even showed people around the house that couldn't get a mortgage for a "doer upper", basically wasting everyone's time.
I needed to move to a ground floor flat for easier accessibility due to deteriorating health and being fully reliant on a walker to get around. I'm an elderly disabled pensioner with chronic back pain on strong pain medications.
Some of their requests were particularly buyer focused. The buyer wanted to move the sale along to "move in" on a specific date. We did everything we could to accommodate. Although I couldn't do any of the physical work myself , I managed to organise to the best of my ability on a limited budget. The buyer wanted the property empty by a certain date, which we agreed to. But this simple request was repeatedly asked numberous times in a rude way, as if we were incapable of understanding. As agreed the house was empty by the agreed date.
The keys were then given over to the buyer. But as the sale went through on a Thursday. I explained due to financial constraints the skip wasn't actually mine, it had a road permit and was being collected by the skip hire company the following Tuesday.
It was in fact my friend's skip, they'd agreed to fund the skip on the basis they could fill it themselves over the weekend before it got collected. To make use of the £400 + they'd paid to help me out. As I couldn't afford all the outgoing costs in one go (the proceeds of a sale don't clear straight away). Therefore on the Thursday the skip had been covered by a large carpet and X4 neatly placed weights , to make sure it was sufficiently weighed done for privacy and to protect against the elements. On a public road, with a permit. It was of no concern or nuisance to the buyer. I'd done everything that the buyer and Beresford had requested.
Even though I'd done everything agreed. By Saturday the new owner took it upon himself to remove the cover of the skip and fly tip carpets, wallpaper, plaster board etc. into it. This had not been agreed with the solicitor or estate agents!
Upon visiting the skip on the Saturday it was obvious that it had been a bad idea to trust in the process. That skip shouldn't have been there one minute after handing the key over. As even after explaining to Beresford Adams that "Fly tipping" is illegal, and I obviously wasn't physically able to remove any heavy items myself. Only then some items above the cover were removed but all the contents below the cover remained (sodden with rain water and the weights had been lost).
I've honestly never felt so let down by human kind. I did everything within my capabilities to keep to my side of the agreement but I don't think Beresford did much to reinforce common decency and the law.
They were more interested in their profit margins than the mental turmoil caused to their clients. Honestly, this whole process was not easy. If you are elderly or disabled I'd suggest going the auction route, save up first and invest in a skip with a cover!. As you can't trust any of them, they just want the sale and don't care about anything or anyone else.
DJ · 26 November 2023 · Beresford Adams Colwyn Bay
Agent replied · 25 March 2024
Hello
We have tried to call you this afternoon to discuss the review you have placed against our services and are sadly dismayed as you never once raised a complaint any of the issues you have placed in your review to us whilst we had your property on the market or after we completed July 2022. We've therefore never been given a fair chance to investigate or look into these for you, which is a shame.
As marketing agents we simply cannot predict whether a lender will permit the mortgage to go ahead, or not, and this is not something that we can control. We also had to manage expectations because our view was that the property needed a lot of updating.
That aside there was only buyer who could not obtain a mortgage on your property and the reason was because he was trying to purchase the property with a buy to let mortgage. Can I take this moment to reiterate that we explained to you on more than one occasion and your ex-wife that we thought it would be unlikely that he would be able to obtain a buy to let mortgage on the property due to the poor condition of it. However, as he was your neighbours son you both decided to stay loyal to him even after a second failed mortgage valuation. Obviously after the third mortgage valuation failed it was agreed by all parties that he could not proceed.
Your second purchaser was not able to proceed because he was made redundant and you were told about this at the time and that it was nothing to do with the survey.
In terms of the move in date, your eventual buyer (which we secured at £10,000 higher than the previous buyer) agreed on the property 16.12.21. We worked incredibly hard as a team to do everything we could to proceed the property through to exchange as quickly as we could for you. When we were finally near to exchange, even though this had taken nearly six months, it was then brought to ours and your buyers attention that the property needed clearing as nothing had been arranged during the period. Even though, leading up to the end of the sale, I asked you and your ex-wife on several occasions to give thought to clearing the property due to the volume of belongings in there.
On discussing dates for exchange and completion, you asked for a period of 8 weeks in between exchange and completion, given that it had taken the sale 6 months to go through and your buyer was at that point living on someone’s living room floor, he stated he would not be prepared to wait that long. It was buyer that asked us to relay this to you as he also did via his solicitor. It was myself that spoke to you throughout the process and given that we were asked on several occasions to act as a ‘mediator’ between you and your ex wife due to the situation between you both and despite being asked repeatedly by you to relay to her what you wanted us to, We did this with politeness and loyal duty to our role as your agent.
I understand it was stressful for you to clear the property in the 4 weeks agreed between all parties, but this was your buyer’s instruction to his solicitor, I hope you can understand we were simply the messenger.
In terms of the skip, this has nothing to do with our office. Of course we told him that the skip would be removed at a later date, however, it is not our fault that he still took it on himself to put other rubbish in there. As soon as you made us aware he had done this we called him as you requested and asked him to remove the items he had placed in there. This was over and beyond our duties as marketing agent, although we did it with a desire to help.
From the day we placed your property on the market we did all we could to find you a suitable buyer.
We are therefore at a loss as to why you feel so let down and why it has taken 18 months to provide an account of the process. We wish you the best nevertheless and trust you can understand why this is difficult for us to accept.
If you want to provide further feedback feel free to email review@countrywide.co.uk.
★★★★★ 5/5
GoogleI have sold 2 houses with Beresford Adam’s with the latest being in August 2023. I also bought a property via them in August 2023.
I can 100% recommend Zoe, Carys and the team in Colwyn Bay. They helped me throughout the sale and the purchase of my new home even when I felt things weren’t moving they were on the case before I had to say anything. We all know sell and buying houses can be stressful but they certainly took the stress away especially as I had other stresses in my life at that time too!
Nia · 26 November 2023 · Beresford Adams Colwyn Bay
Agent replied · 25 March 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe Prestatyn Lettings Team (Sam, Georgina and Lisa) are fantastic. They are very professional and helpful. Nothing is too much trouble. Once they have been contacted, they take full control, organizing everything so you don't have to worry about a single thing. A totally stress free experience. Would definitely recommend this office and will certainly use them in the future.
M · 23 November 2023 · Beresford Adams Prestatyn
Agent replied · 20 June 2024
Many thanks for your fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThey are simply the best, i got a house to rent in less than 3 weeks. I'm really pleased with their service.
Tosin · 20 November 2023 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 25 November 2023
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent very friendly, caring and professional staff a pleasure to do business with.
Eric · 15 November 2023 · Beresford Adams Conwy (18 Madoc Street)
Agent replied · 12 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleFfion Williams has been very helpful with helping me get the property, always happy to help with any questions needed.
Jessica · 15 November 2023 · Beresford Adams Conwy (18 Madoc Street)
Agent replied · 12 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleHighly recommend the lettings department, Ffion Williams who delt with my rental I was going for was amazing, communication was spot on, she worked fast and efficiently and is a friendly and professional person, thank you for keeping things stress free Ffion 👏 …
Lisa · 15 November 2023 · Beresford Adams Conwy (18 Madoc Street)
Agent replied · 12 June 2024
Thank you for your glowing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHelped by Ffion in the Llandudno branch, it took us less than two weeks to move in after our viewing. She helped us out of a sticky situation and we couldn't be happier with the new place. Thank you!
Galvanite · 15 November 2023 · Beresford Adams Conwy (18 Madoc Street)
Agent replied · 12 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFfion has been there every step of the way, helping us achieve a quick turn around - from viewing to keys in hand within a week! Couldn’t ask for a better service
Danielle · 15 November 2023 · Beresford Adams Conwy (18 Madoc Street)
Agent replied · 12 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had an excellent service and correspondence from Beresford Adams. Ffion Williams also helped making the process so easy and streamlined. We can’t recommend Beresford Adams enough.
Katie-May · 15 November 2023 · Beresford Adams Conwy (18 Madoc Street)
Agent replied · 12 June 2024
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleUpon my first enquiry to Beresford Adams to attend a viewing for a rental property I was pleasantly surprised by the informative details given about the property by Ffion her attention to detail at enquiry stage was fantastic. We visited various viewings with Ffion and every time we met she was friendly and professional. Ffion went above and beyond kept in constant communication and called us when new properties came out on the market to talk through the suitabilities based on our requirements. If you’re in search for a rental property in the area get in touch with Ffion she’s extremely informative and makes what can be a very stressful time an easy relaxed process.
Thanks Ffion
Dee · 15 November 2023 · Beresford Adams Conwy (18 Madoc Street)
Agent replied · 12 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFfion Williams was a great help in letting my flat. She kept me informed of progress and managed the process effectively and efficiently, going over and above to get the property tenanted quickly.
Sioned · 15 November 2023 · Beresford Adams Conwy (18 Madoc Street)
Agent replied · 12 June 2024
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleWe have used Beresford Admas in LLandudno to manage the rental of our property for a few years. Ffion efficiently managed the process when tenants vacated the property and new tenants wanted to move in soon after. We live overseas so the communication can be delayed due to the time difference, however this was not an issue as Fion planned accordingly. Thank you Ffion!
Rebecca · 15 November 2023 · Beresford Adams Conwy (18 Madoc Street)
★★★★★ 5/5
GoogleMoving countries can be hard and moving countries and finding your first home can be even more harder! Me and my wife faced it very recently and I have to say we did panick! But that's when Ffion from Beresford Adams came to the rescue, We found a lovely two bedroom with the help of Ffion and we couldn't be more happier! Really great customer service and making sure our request stayed on top!!! Would definitely recommend them and definitely go back if we need any prorperty related support!!Great work team and thank you Ffion!
Vishnu · 15 November 2023 · Beresford Adams Conwy (18 Madoc Street)
Agent replied · 12 June 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleShocking company with no idea about the basics of customer service. They forgot about appointments, never called us back. We had to chase everything to be organised which made the final details before the move very last minute and very stressful. It was almost impossible to give them money!
Today was the final straw when I was told we were lying about a piece of furniture they said they would have removed. Such a random incredibly weird thing to do and say. It is very difficult to deal with people who are terrible at their job, are rude, inefficient and liars. Being an estate agents is hardly rocket science so to get it this wrong really takes some work!
If I was the landlord, I would be horrified at the way they deal with their tenants.
Natasha · 15 November 2023 · Beresford Adams Conwy (18 Madoc Street)
Agent replied · 12 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFfion was very helpful with the move and was great with answering all our questions as it was our first time move into a flat, kept us updated on everything that was happening. She made the move for us with the least stress as possible as she new we had a two year old at home and another baby coming in December. She made sure our family had somewhere to call home. Coreen was very helpful as well with signing the contract and giving us the keys and answered any questions we still had left. I would highly recommend going with beresford Adams
Jadzea · 15 November 2023 · Beresford Adams Conwy (18 Madoc Street)
Agent replied · 12 June 2024
Many thanks for the fantastic 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSteven, our Sales Negotiator found our perfect home. We were always impressed with Beresford Adams' services, keeping us up to date with properties he felt we may want to view. Now I'm working here and can see why they're good. Feel very privileged to be part of the Connells team
Helen · 15 November 2023 · Beresford Adams Porthmadog (148 High Street)
Agent replied · 12 June 2024
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHannah Denham is right property agent helping me find the right property. Good communication skills , and great house recommendations Thank you help us I will choose always Bresford Adams in future Thank you.
Simrat · 15 November 2023 · Beresford Adams Bangor (282 High Street)
Agent replied · 12 June 2024
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleLettings team were very helpful in our search for a property. Kept us up to date with potential properties and they were very on the ball. If you are looking definitely get in contact.
Sophie · 15 November 2023 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 14 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleExcellent sales pitch to get us onboard, since then it has been a sham, no communication unless we chase them, a week to respond to emails, loads of potential buyers also promised looking to buy at the beginning yet zero viewings to date.
Extremely disappointing performance.
Paul · 15 November 2023 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 14 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
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