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Beresford Adams estate agents in Chester, Prestatyn, Conwy and 12 more

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

2,157 reviews across 24 offices and 4 platforms

www.beresfordadams.co.uk/forsaleoffice/abersoch/9

Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Bangor (two offices), Wrexham (two offices), Mold (two offices), Colwyn Bay, Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Wrecsam, Conwy and Caernarfonshire). Together they have 2,157 reviews on four platforms, rated 4.5 out of 5 overall.

Google logo

4.6 / 5

2,088

Reviews on Google

All 24 offices

Facebook logo

2.3 / 5

6

Reviews on Facebook

All 24 offices

The Trusted Agent logo

1.0 / 5

1

Reviews on The Trusted Agent

All 24 offices

Trustpilot logo

62

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Beresford Adams's 24 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 2,088 reviews on Google only. Show every review

5/5

Google

Wow what a team at Beresford Adams in Wrexham. Experienced, knowledgeable, interested, highly organised and determined. Nothing was too much trouble. They know their market and did a fantastic job selling our property quickly. Thank you.

Karen Β· 16 August 2026 Β· Beresford Adams Wrexham (53 Hope Street)

Agent replied Β· 23 August 2026

"Thank you for the amazing review! We are thrilled to hear your experience with our team at Beresford Adams in Wrexham was exceptional. We strive to provide excellent service and are so happy we could sell your property quickly. Best wishes, Lucy, Customer Feedback and Support Team

2/5

Google

We purchased a house from Beresford Adams and quite honestly from the moment the monies changed hands they were pretty useless. We had to wait around to receive only one key to our property for over an hour as the transfer of keys had not been organised at all unlike our estate agent on the other end of our chain who ensured this went smoothly. We were misled about items we paid extra for the vendor was to leave and when queried after sale along with the two showers in the house leaking through the ceilings the estate agent didnt want to know. Aftercare obviously not included after they receive their commission. Disappointing experience.

Cathryn Β· 13 August 2026 Β· Beresford Adams Holyhead (7-9 Market Street)

Agent replied Β· 13 October 2026

We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

A breath of fresh air. Professional, informed helpful and efficient from start to finish. I highly recommend. Good job guys.

Mark Β· 13 August 2026 Β· Beresford Adams Abersoch

Agent replied Β· 13 October 2026

Thank you for such a glowing review! We truly strive to provide exceptional service from start to finish. It means a lot to us that you had such a positive experience. Thank you for choosing us and for recommending us to others. Best wishes, Lucy, Customer Feedback and Support Team

1/5

Google

Horrific experience Worst company ever had the unfortunate pleasure of meeting... I introduced to get a valuation on my late mother property... they attended unaccompanied as i live miles away i then called days later ... to ask for valuation... manager put the phone down ... Completely useless company πŸ˜‘ There Loss . I suggest to anyone use a professional estate agents in the area these are so so wrong Beware 😫 bad πŸ‘Ž

J Β· 13 August 2026 Β· Beresford Adams Prestatyn

Agent replied Β· 13 October 2026

Hello, after speaking with staff at the branch they can confirm the lettings team was asked to attend the property for a valuation. You spoke to a member of staff and gave her permission to go along with the key code to enter and then I believe spoke to her via the camera at the property. I think the confusion happened as you called the sales number and asked for a lettings valuation, so were then transferred to lettings. I apologise that when you called back to sales they informed you that they had not been, this is just because we are totally separate with different systems. In regards to your phone call with the branch being cut short, as I am sure you can appreciate aggressive tones towards our staff will not be tolerated and if conversations become heated on the phone, I am sure you can understand our staff will terminate the call. If you would like to rebook a valuation with our sales team, then please do not hesitate contact us.

1/5

Google

This company are truely shocking ... unless you are desperate dont bother they dont even know what they are doing rude by far worst company ever had the unpleasant experience Do not trust a word they say

R.M.N Β· 13 August 2026 Β· Beresford Adams Prestatyn

Agent replied Β· 13 October 2026

Hello, after speaking with staff at the branch they can confirm the lettings team was asked to attend the property for a valuation. You spoke to a member of staff and gave her permission to go along with the key code to enter and then I believe spoke to her via the camera at the property. I think the confusion happened as you called the sales number and asked for a lettings valuation, so were then transferred to lettings. I apologise that when you called back to sales they informed you that they had not been, this is just because we are totally separate with different systems. In regards to your phone call with the branch being cut short, as I am sure you can appreciate aggressive tones towards our staff will not be tolerated and if conversations become heated on the phone, I am sure you can understand our staff will terminate the call. If you would like to rebook a valuation with our sales team, then please do not hesitate contact us.

5/5

Google

I have been very pleased with the service so far , lovely and very helpful team . would highly recommended

Rand Β· 13 August 2026 Β· Beresford Adams Prestatyn

Agent replied Β· 13 October 2026

Thank you for your kind words, we are thrilled to hear that you have been satisfied with our service and our team. It is our pleasure to assist you. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Very helpful staff at the prestatyn branch helping us to find our new home, Big thanks to Leeanne

Peter Β· 13 August 2026 Β· Beresford Adams Prestatyn

Agent replied Β· 13 October 2026

We are so thrilled to hear that we could assist you in finding your new home at our Prestatyn branch! Thank you for giving a special shoutout to our amazing staff member, Leeanne. We appreciate your kind words and your business. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Rating only, no written review.

Matty Β· 13 August 2026 Β· Beresford Adams Prestatyn

Agent replied Β· 13 October 2026

We’re so happy to hear you had a fantastic experience. Thank you for letting us know! If you have any comments to make these are valuable in helping us ensure all customers have the best possible experience!

5/5

Google

Recently re located my elderly farther from Yorkshire to Holywell. Can’t praise the staff enough at Holywell Berresford Adams, all very helpful. Eloise was my point of contact, She did a sterling job in guiding us through the process.

Tracey Β· 11 August 2026 Β· Beresford Adams Holywell Sales

Agent replied Β· 11 October 2026

Thank you for your kind words, ! We are so glad to hear that Eloise and our team at Holywell Beresford Adams were able to assist you and your father during the relocation. We strive to provide excellent customer service and it's always wonderful to hear when we have done a sterling job! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Just want to thank the staff at Beresford Adams for the great experience I’ve had buying from them. They’ve been professional throughout and yet were able to make me feel that they cared about my experience- I was kept informed throughout & all requests were followed up & actioned quickly & thorougly. Heather, Laura, Elouise & Katie at Holywell did a wonderful job & I’d highly recommend them. Thanks so much xx

Karen Β· 11 August 2026 Β· Beresford Adams Holywell Sales

Agent replied Β· 11 October 2026

Thank you for choosing Beresford Adams! We are thrilled to hear that our team provided you with a professional and caring experience. We pride ourselves on keeping our customers informed and prioritizing their requests. Heather, Laura, Elouise, and Katie at Holywell are fantastic and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

1/5

Google

I've had a similar experience to another reviewer. We are buying a retirement home and want to view a property that Beresford Adams Caernarfon have advertised. We live several hours away and are staying at a hotel for a couple of days viewings at the end of the week. I've left multiple phone messages for the Caernarfon branch because they never answer the phone and they still haven't called me back to make arrangements.

Aaron Β· 10 August 2026 Β· Beresford Adams Caernarfon

Agent replied Β· 10 October 2026

Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Service was professional and prompt

Glory Β· 9 August 2026 Β· Beresford Adams Chester (3 Friarsgate)

Agent replied Β· 23 August 2026

Thank you for your review! We pride ourselves on providing professional and prompt service to all of our customers. It means a lot to us that you noticed and took the time to leave such positive feedback. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We had an amazing house hunting experience with Beresford Adams. Sarah Conner from the lettings department was really helpful, cooperative and patient throughout our entire process. She made it easy for us to find a house just the way we wanted it. Thank you so much for your constant assistance.

Tvisha Β· 9 August 2026 Β· Beresford Adams Chester (3 Friarsgate)

Agent replied Β· 23 August 2026

Thank you for sharing your positive experience with us! We are thrilled to hear that Sarah from our lettings department provided excellent service and helped you find your perfect home. We're always here to make the process as smooth and easy as possible. Kind regards, Lucy, Customer Relations.

5/5

Google

Had a lovely and very smooth process with Beresford Adams as a tenant. From the very first communication, I found them professional, responsive and friendly. I called so often with questions and spoke often to Lillie and Joshua, and have nothing but positive things to say about them both. The process was quick and easy. References were a breeze, and all documentation was clear and well-presented, making it very user-friendly to find anything important. Thank you both!

Alexander Β· 2 August 2026 Β· Beresford Adams Wrexham (53 Hope Street)

Agent replied Β· 23 August 2026

Thank you so much for your positive feedback! We strive to provide top-notch service to all of our clients, and we're thrilled to hear about your pleasant experience with our team at Beresford Adams. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I can't praise Beresford Adams enough. All sales throw up challenges but I can honestly say that none of were with Beresford Adams as Estate Agent. With the multitude of external challenges you can face, such as a buyer dropping out or a surveyor not turning up, I always felt like the staff at Beresford Adams in Wrexham were always on my side; genuinely. With so much at stake and not always being able to be strong, the staff were great in going the extra mile and giving a fresh perspective and an action plan. At each stage, they were on top of things in terms of finding out where the blockages were and encouraging all parties to move through the required stages. My Dad, years ago, had good things to say about Beresford Adams in Wrexham and the current generation running the office can be proud that the good name still stands.

Eifion Β· 2 August 2026 Β· Beresford Adams Wrexham (53 Hope Street)

Agent replied Β· 23 August 2026

Thank you for your glowing review! We are thrilled to hear that our team at Beresford Adams in Wrexham provided you with exceptional service and support during the sales process. It is always our goal to go above and beyond for our clients and we are proud to have maintained our good reputation over the years. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I am very grateful for our experience with Beresford Adams.Josh gave us wonderful customer care ,prompt processing time and made us look forward to going into our new home.Thank you JoshπŸ€— …

Charlene Β· 2 August 2026 Β· Beresford Adams Wrexham (53 Hope Street)

Agent replied Β· 23 August 2026

Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with Josh at Beresford Adams. It's our goal to provide excellent customer care and we are glad we could make your move into your new home a smooth and enjoyable process. Kind regards, Lucy, Customer Feedback and Support Team

4/5

Google

I have recently dealt directly with Lillie at Beresford Adams who should be recognised for her very professional service. Always informative at every stage of the letting process and always willing to help. Very impressed with her approach and support throughout. First Class.

Shane Β· 2 August 2026 Β· Beresford Adams Wrexham (53 Hope Street)

Agent replied Β· 23 August 2026

Thank you for your excellent review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Lauren was friendly, proactive and supportive in helping chase solicitors to keep everything moving. Nothing was ever too much trouble, and her genuine care and professionalism really stood out. I wouldn’t hesitate to recommend Beresford Adams to anyone looking to buy a property.

Chris Β· 23 July 2026 Β· Beresford Adams Wrexham (53 Hope Street)

Agent replied Β· 23 August 2026

"Thank you for your kind words! We're so glad to hear Lauren provided you with excellent service during the buying process. We strive to go above and beyond for our clients, and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

2/5

Google

Lovely team, respectful and responsive. But I still lament the fact that a house I had an offer accepted & nearly purchased was last minute flagged up as a grade 2 listed building near to completion by my solicitor… which had no CADW approval for the major renovations. Surprise and shock for someone none the wiser. The listed status should have been on the initial adverts from Beresford but it wasn't. It cost me nearly Β£700 for the survey alone plus solicitors fees to showcase the issue. Resulted in a very expensive + time wasting situation on my part, which was horrendous. Blame afterwards was placed by Beresford to the owner for not advising them ahead. Just my experience to share, as it could have been an even more expensive and a legal mess had my solicitor not caught it. Painful, expensive and should have been flagged up…

L Β· 23 July 2026 Β· Beresford Adams Menai Bridge

Agent replied Β· 23 August 2026

We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

I would highly recommend Berisfords Adams.From getting in contact with Kevin to the completion of selling my home was a very straight forward process.Kate in particular who dealt with my sale was very professional and friendly and I felt comfortable with contacting her over any queries that I had. Thank you again!

Christine Β· 23 July 2026 Β· Beresford Adams Chester (3 Friarsgate)

Agent replied Β· 23 August 2026

Thank you for your kind words about our team at Berisfords Adams! We are thrilled that you had a positive experience with both Kevin and Kate. Our goal is to make the selling process as seamless and stress-free as possible and we are glad that we could achieve that for you. Thank you for choosing us and for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We recently bought a property with Beresford Adams and want to thanks Kate for her amazing service and support. The sale had to go through quickly and Kate went above and beyond to chase all the necessary parties to make sure the sale went trough on time. Kate was professional, friendly and patient and we would definitely recommend Beresford Adams if you are thinking of moving home.

Jane Β· 23 July 2026 Β· Beresford Adams Chester (3 Friarsgate)

Agent replied Β· 23 August 2026

Thank you for your excellent 5* review! We are so happy to hear that Kate provided exceptional service during your home buying experience. We are dedicated to going above and beyond for our clients and it's great to know that it made a difference. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

**Avoid Beresford Adams like the plague.** Buying my house through Beresford Adams was, without question, one of the worst customer service experiences I have ever had. The standard of professionalism I encountered from start to finish was completely unacceptable. The estate agent handling my purchase, Jessie Roberts, was consistently rude, dismissive and unprofessional throughout the process. I repeatedly received information that I later discovered to be inaccurate, and I felt under constant pressure to question the advice of my own mortgage broker and solicitor in favour of using the firm's recommended professionals. That behaviour seriously undermined my confidence in the process. The situation became so bad that I refused to communicate by telephone and insisted that everything be put in writing by email so there was an evidence trail. I still will not choose to deal with Beresford Adams over the phone. I dealt with Jessie Roberts for seven months. For the final five months, I copied the head of the relevant government scheme into every email because I had lost confidence in the accuracy of the information I was being given. Interestingly, the tone of the communication changed once they became involved, although replies were often sent without copying them in. I simply forwarded those emails on. Since moving into my property, I have spoken to several other clients who described experiences that closely mirrored my own, with Jessie Roberts. This review reflects my personal experience with one member of staff, not necessarily the company as a whole. However, based on that experience, I would strongly recommend using a different estate agent. I also strongly recommend that Beresford Adams reviews this experience and the practice of staff as it is worrying to have this level of unprofessionalism at any level, let alone a customer-facing position. I have submitted a formal complaint regarding Jessie Roberts because I would not want anyone else to go through the experience I had.

Rory Β· 23 July 2026 Β· Beresford Adams Chester (3 Friarsgate)

Agent replied Β· 23 August 2026

Hello, thank you for providing us with your feedback. We have received your complaint and I can confirm this will be looked into and investigated. We will contact you once we have concluded your complaint.

5/5

Google

Have positive dealings with Beresford Adams. Our contact, Jessie Roberts, has been helpful and informative keeping us updated with proceedings. I always know that if I have a question that she will be there to answer it which means a lot! Recommend this Estate Agent to anyone.

Andrew Β· 23 July 2026 Β· Beresford Adams Chester (3 Friarsgate)

Agent replied Β· 23 August 2026

Thank you for sharing your positive experience with Beresford Adams and specifically with Jessie Roberts. We are dedicated to providing exceptional service and it means a lot to hear that we have met your expectations. We greatly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

After considering a number of estate agents and looking at all of my options, I'm so pleased I chose Beresford Adams to purchase my home through. From the very beginning, their communication was outstanding. I was kept informed throughout every stage of the process, and any questions or queries I had were answered quickly and clearly. Buying a house can often feel overwhelming, but the team made everything straightforward and kept things moving with regular updates. Everyone I dealt with was professional, approachable and genuinely helpful, making the whole experience far less stressful than I expected. It's clear they really care about both their buyers and sellers, and that level of service made a huge difference. I wouldn't hesitate to recommend Beresford Adams to anyone buying or selling a property. Fantastic communication, excellent service and an all-round great experience. Thank you to the whole team!

Ben Β· 23 July 2026 Β· Beresford Adams Chester (3 Friarsgate)

Agent replied Β· 23 August 2026

Thank you so much for your brilliant 5* review! Our team at Beresford Adams is dedicated to providing excellent service, and we're thrilled to hear that we were able to make your home buying experience stress-free. We take pride in our communication and aim to make the process as smooth as possible for our clients. Thank you for choosing us and for recommending us to others. Best wishes, Lucy, Customer Feedback and Support Team

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Questions about Beresford Adams

Which Beresford Adams office has the most reviews?

Chester (1-3) has the most, with 281 reviews rated 4.3 out of 5, followed by Prestatyn with 239.

Where are the Beresford Adams offices?

The 24 Beresford Adams offices, by town:

Has Beresford Adams won any awards?

Yes. In The Trusted Agent 2026 awards: Beresford Adams, Clwyd won Trusted Agent.

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