5/5
GoogleGeorgina is a credit to Beresford Adam’s made switching property easy and simple.
Agent replied · 20 June 2024
Craig, many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more
Verified
Beresford Adams estate agents in Chester, Prestatyn, Conwy and 12 more
★★★★★
2,199 reviews across 24 offices and 3 platforms
Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Colwyn Bay, Bangor (two offices), Wrexham (two offices), Mold (two offices), Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Conwy, Wrecsam and Caernarfonshire). Together they have 2,199 reviews on three platforms, rated 4.6 out of 5 overall.
2,130
Reviews on Google
All 24 offices
6
Reviews on Facebook
All 24 offices
62
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Beresford Adams's 24 offices, most reviewed first. Each has its own page.
- Beresford Adams Chester (1-3)1-3, Friarsgate, Grosvenor Street, CH1 1XG281 reviews · 221 on Google (4.6)11 in the last 90 days
- Beresford Adams Prestatyn96-97 High Street, LL19 9AP241 reviews · 241 on Google (4.8)26 in the last 90 days
- Beresford Adams Chester (3 Friarsgate)3 Friarsgate, Grosvenor Street, CH1 1XG235 reviews · 234 on Google (4.5)10 in the last 90 days
- Beresford Adams Conwy (22 Conway Road)22 Conway Road, Colwyn Bay, LL29 7HT221 reviews · 161 on Google (4.8)9 in the last 90 days
- Beresford Adams Conwy (18 Madoc Street)18 Madoc Street, Llandudno, LL30 2TL193 reviews · 133 on Google (4.6)1 in the last 90 days
- Beresford Adams Colwyn Bay13 Penrhyn Road, LL29 8LG165 reviews · 165 on Google (4.8)8 in the last 90 days
- Beresford Adams Bangor (282 High Street)282 High Street, LL57 1UL150 reviews · 150 on Google (4.6)6 in the last 90 days
- Beresford Adams Wrexham (53 Hope Street)53 Hope Street, LL11 1BE150 reviews · 150 on Google (4.4)7 in the last 90 days
- Beresford Adams LettingsThe Cross, CH7 1ER147 reviews · 87 on Google (4.6)2 in the last 90 days
- Beresford Adams Bangor (282 High Street)282 High Street, Bangor, LL57 1UL143 reviews · 137 on Google (4.6)6 in the last 90 days
- Beresford Adams Wrexham (53 Hope Street)53 Hope Street, LL11 1BE137 reviews · 137 on Google (4.5)7 in the last 90 days
- Beresford Adams Holywell Sales10 Tower Gardens, Holywell, CH8 7TG, CH8 7TG105 reviews · 45 on Google (4.7)3 in the last 90 days
- Beresford Adams Holywell (10 Tower Gardens)10 Tower Gardens, Holywell, CH8 7TG103 reviews · 43 on Google (4.7)1 in the last 90 days
- Beresford Adams Mold (The Cross)The Cross, CH7 1ER99 reviews · 99 on Google (4.6)1 in the last 90 days
- Beresford Adams Caernarfon29 Bridge Street, Caernarfon, LL55 1AB, LL55 1AB98 reviews · 38 on Google (4.6)4 in the last 90 days
- Beresford Adams Porthmadog (148 High Street)148 High Street, LL49 9NU79 reviews · 19 on Google (4.3)2 in the last 90 days
- Beresford Adams Holyhead7-9 Market Street, Holyhead, Gwynedd, LL65 1UL, LL65 1UL60 reviews · 0 on Google1 in the last 90 days
- Beresford Adams Holyhead (7-9 Market Street)7-9 Market Street, LL65 1UL23 reviews · 23 on Google (4.7)2 in the last 90 days
- Beresford Adams Porthmadog (148 High Street)148 High Street, LL49 9NU20 reviews · 20 on Google (4.2)1 in the last 90 days
- Beresford Adams Menai Bridge15 High Street, LL59 5EE17 reviews · 17 on Google (3.9)0 in the last 90 days
- Beresford Adams AbersochThe Harbour, LL53 7AP16 reviews · 16 on Google (4.9)1 in the last 90 days
- Beresford Adams Conwy (2 Lancaster Square)2 Lancaster Square, LL32 8HT9 reviews · 9 on Google (4.6)0 in the last 90 days
- Beresford Adams Rhyl20 Wellington Road, LL18 1BG4 reviews · 4 on Google (5.0)0 in the last 90 days
- Beresford Adams Ruthin33 Well Street, LL15 1AF1 reviews · 1 on Google (5.0)0 in the last 90 days
Reviews on Google
Showing 2,130 reviews on Google only. Show every review
Google5/5
GoogleThank you so much definitely the best
Agent replied · 20 June 2024
Beckie, thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWhat a lovely experience for first home buyers ! (Ignore the reviewer below about Benjamin road as this is the house we had already started paperwork for and they tried to snake us ! ) we originally looked at other houses with another estate agents who didn't take us seriously. We had megan who helped us with everything from viewings to completion and everything in between , any questions we had she was so happy to help us ! She even chased up solicitors for updates as we hadn't heard anything. We used aimee the inhouse mortgage advisor again who was an absolute pleasure. The whole team have been so friendly and comforting in helping us buy our first house and everything we need to do to complete and even after we had keys they've been a call away for anything we needed. I would recommend this team to anyone who wants to purchase in wrexham !!!
Agent replied · 14 June 2024
Hi Zoe, thank you for sharing your wonderful experience with us! We're thrilled to hear that Megan and Aimee provided you with excellent service throughout the process. Congratulations on purchasing your first home, and thanks for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Thank you for taking the time to leave us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service from the team at Beresford Adams Holywell. Kept me well informed throughout a daunting process of purchasing my first home and were always on hand if I wanted another viewing to measure up etc.
Agent replied · 22 October 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a very positive, fast moving experience. The team in Holywell were always very helpful, patient and personable. Nothing was too much trouble, we would definitely recommend.
Agent replied · 22 October 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team were so helpful - especially Nicola. It was quite daunting as we were first time buyers but Nicola was so lovely, she knew exactly what we wanted and would recommend other properties she thought we would like . We were always kept up to date and had such an amazing experience buying our first house. Would definitely recommend :)
Agent replied · 22 October 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
GoogleNew build in Wrexham, Beresford Adams are agents..? Nothing gets fixed, nothing gets done and their communication is really bad. If you want to rent through them DO NOT BOTHER.. 8C Argyle Street apartment, NO INTERNET, when asked about will the landlord be putting internet in.. Answer was sort your self out..!!!
Agent replied · 14 June 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleSam and Georgina have been absolutely brilliant and extremely professional!! Sam has been amazing from providing me with all information on lettings to taking my property and organising all viewing. Georgina has been amazing and spot on with helping me through all letting documents and provided me with all information and contact numbers I needed. She kept me updated all the way and nothing was to much for her. I can not thank them enough for their help. I highly recommend Georgia and Sam if you would like to let your property. Once again....thank you both for all your hard work.
Agent replied · 20 June 2024
Thank you for leaving us your superb 5* review and recommendation Alexandra. Best wishes, Lucy, Customer Relations.
5/5
GoogleA very smooth and easy process from beginning to end. Ffion the the Beresford Adams reprecentative who dealt with us was extremely professional throughout, and went the extra mile to help and to make everything run as smoothly as possible for us. I would highly recommend Beresford Adams and in particular Ffion for their professionalism, friendliness and enthusiasm in their attempt to be as helpful as possible.
Agent replied · 12 June 2024
Thank you for leaving us your superb 5* review and recommendation jacqueline. Best wishes, Lucy, Customer Relations.
5/5
GoogleHannah and the team at Beresford Adams provided us with a great service turning around out rental in a really short period of time! Great service and would 110% recommend.
5/5
GoogleThe staff were really nice and helpful in our search and moving to our new place. They always made time even out of their schedules to meet me at my request. I am really appreciative of all your help. I will definitely recommend you to my friends when they are also moving out and need a place.
Agent replied · 25 August 2024
Thank you Gordon Newlove Asamoah for your glowing 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleAvoid like the plague. Reliably incompetent, devious and money grabbing. I used the Bangor Branch of Beresford Adams to fully manage my property for 9 … More
5/5
GoogleJust rented a property through this agent. Smooth experience overall. Hannah and Alex were great at keeping me informed. The welcome kit with discounts and reminders for utility registrations, DVLA updates, and other authorities was a nice touch.
Agent replied · 25 August 2024
Ahmed Ali thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you to Mike and Lliwen who were both extremely supportive, professional and helpful during the purchase of our property in Benllech. Mike's knowledge of the local area was invaluable when were making our decision and he gave us lots of really useful advice. He was very accommodating allowing us to collect the keys one evening. Would definitely recommend the team in Menai Bridge, Cerian and Matt.
Agent replied · 19 June 2024
Dear Matthew James, thank you for your kind words! We are delighted to hear that Mike and Lliwen provided you with exceptional service and support during your property purchase in Benllech. It's wonderful to know that Mike's local knowledge and advice were valuable to you. We appreciate your recommendation and look forward to assisting you further in the future. Best regards, the team at Beresford Adams Menai Bridge.
5/5
GoogleThe staff at Beresford Adams were very professional, responsive and easy to deal with. I bought and sold my house with Elfyn, and the service was outstanding. I would use the company again.
Agent replied · 21 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleHave just sold my house with Beresford Adams Holyhead. Couldn’t be happier with the service as it was friendly, efficient and hassle free. Thanks Leslie and team
Agent replied · 21 June 2024
Sion Owen thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleSold house at full asking price within weeks and sale completed within 2 months. An absolute pleasure to deal with. Highly recommend.
Agent replied · 21 June 2024
Many thanks Helen for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you to lisa, elfin and Liam with the recent sale of my property, professionalism at its best 🙂 …
Agent replied · 27 August 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWhat a fantastic branch, Elfyn and the girls were fantastic in getting the Sale of Quayside Apartment, smooth sale, no hiccups. Thank you very much for your help and hard work ⭐️⭐️⭐️⭐️⭐️
Agent replied · 27 August 2023
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHannah and the team at Beresford Adams provided us with a great service turning around out rental in a really short period of time! Great service and would 110% recommend.
5/5
GoogleThe staff were really nice and helpful in our search and moving to our new place. They always made time even out of their schedules to meet me at my request. I am really appreciative of all your help. I will definitely recommend you to my friends when they are also moving out and need a place.
Agent replied · 12 June 2024
Thank you Gordon Newlove Asamoah for your glowing 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleAvoid like the plague. Reliably incompetent, devious and money grabbing. I used the Bangor Branch of Beresford Adams to fully manage my property for 9 months. Here is a list of things that went wrong: - I had to return the tenancy agreement 3 times before it was accurate. - Payment to my account was an average of 2 weeks late every month (despite my tenant consistently paying on time) - Funds were allocated to my property but not released without me chasing them - The agreed inspections did not take place because the estate agent “didn’t want to disturb the tenants” - When I insisted on an inspection, no report or photos were provided (I attribute this to the thousands of pounds worth of damage that were made to my property but not discovered until the end of the tenancy) - Beresford Adams informing the council that the tenants had moved out when they hadn’t and not rectifying this for months, while I was getting final demand letters. - The monthly statements were consistently incorrect - I’ve been charged for two months worth of management fees when Beresford Adams was not managing the property, they have acknowledged this and 6 months later will still not refund me - The tenants were sent a threat of debt collectors, when they were up to date with payments. - A member of the team left when she was dealing with my check out report. As a result and without warning me all work on my check out report stopped. - Estate agents would not respond to emails and even hung up on me - I left it 5 weeks for Bereford Adams to organise any repairs on my house before I gave up. - Be aware that Beresford Adams charge an additional 25% of any invoice for work as well as receiving 10% to manage the same properties, which is meant to include arranging maintenance and repairs. - I had to claim the full deposit from the tenant, which didn’t come anywhere near the cost of repairs. I wanted to claim this all for dilapidations and ignore the £39 which could be claimed as arrears. Beresford Adams said that I must claim the full amount for arrears unless I was going to take the tenant to court. I believe this was untrue and designed in order to claim their percentage of the arrears and charge me for another month of managing the property.
5/5
GoogleJust rented a property through this agent. Smooth experience overall. Hannah and Alex were great at keeping me informed. The welcome kit with discounts and reminders for utility registrations, DVLA updates, and other authorities was a nice touch.
Agent replied · 12 June 2024
Ahmed Ali thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Beresford Adams is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
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Questions about Beresford Adams
Which Beresford Adams office has the most reviews?
Chester (1-3) has the most, with 281 reviews rated 4.3 out of 5, followed by Prestatyn with 241.
Where are the Beresford Adams offices?
The 24 Beresford Adams offices, by town:
- Abersoch: The Harbour, Abersoch, Caernarfonshire, LL53 7AP
- Bangor (282 High Street): 282 High Street, Bangor, Gwynedd, LL57 1UL
- Bangor (282 High Street): 282 High Street, Bangor, LL57 1UL
- Caernarfon: 29 Bridge Street, Caernarfon, LL55 1AB, LL55 1AB
- Chester (1-3): 1-3, Friarsgate, Grosvenor Street, Chester, CH1 1XG
- Chester (3 Friarsgate): 3 Friarsgate, Grosvenor Street, Chester, Cheshire, CH1 1XG
- Colwyn Bay: 13 Penrhyn Road, Colwyn Bay, Conwy, LL29 8LG
- Conwy (18 Madoc Street): 18 Madoc Street, Llandudno, Conwy, LL30 2TL
- Conwy (2 Lancaster Square): 2 Lancaster Square, Conwy, LL32 8HT
- Conwy (22 Conway Road): 22 Conway Road, Colwyn Bay, Conwy, LL29 7HT
- Holyhead: 7-9 Market Street, Holyhead, Gwynedd, LL65 1UL, LL65 1UL
- Holyhead (7-9 Market Street): 7-9 Market Street, Holyhead, Gwynedd, LL65 1UL
- Holywell (10 Tower Gardens): 10 Tower Gardens, Holywell, CH8 7TG
- Holywell Sales: 10 Tower Gardens, Holywell, CH8 7TG, CH8 7TG
- Lettings: The Cross, Mold, CH7 1ER
- Menai Bridge: 15 High Street, Menai Bridge, Gwynedd, LL59 5EE
- Mold (The Cross): The Cross, Mold, Clwyd, CH7 1ER
- Porthmadog (148 High Street): 148 High Street, Porthmadog, LL49 9NU
- Porthmadog (148 High Street): 148 High Street, Porthmadog, Gwynedd, LL49 9NU
- Prestatyn: 96-97 High Street, Prestatyn, Clwyd, LL19 9AP
- Rhyl: 20 Wellington Road, Rhyl, Clwyd, LL18 1BG
- Ruthin: 33 Well Street, Ruthin, Clwyd, LL15 1AF
- Wrexham (53 Hope Street): 53 Hope Street, Wrexham, Wrecsam, LL11 1BE
- Wrexham (53 Hope Street): 53 Hope Street, Wrexham, LL11 1BE
Has Beresford Adams won any awards?
Yes. In The Trusted Agent 2026 awards, Clwyd won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
