★★★★★ 1/5
GoogleI strongly advise against using this agency to manage any property. In my experience, they have consistently demonstrated a complete lack of capability in handling even basic responsibilities.
From withholding funds without clear explanation, to failing to take or provide accurate meter readings, their service has been disorganised and frustrating. Every time you contact them for information, no one seems to know what’s going on, and promises of a callback are rarely, if ever, fulfilled.
There is a clear lack of accountability, with staff turnover so high that it's impossible to know who is managing what. You’re constantly being passed from one person to another with no resolution in sight.
In short, they are not equipped to manage properties in a professional or reliable manner. AVOID at any cost !!!!
Margarita · 23 April 2025 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 16 October 2026
Hello Margarita,
Thank you for sharing your feedback with us. I'm sorry to hear about your experience and the issues you've encountered. Please contact us at review@countrywide.co.uk so we can address your concerns directly and work towards a resolution.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThese guys really do a great job and a great service, sale was slow but due to solicitors taking there time with queries but we eventually got there after the agents gave them a good push, very happy, highly recommend if you are to buy or sell, even rent in Colwyn bay and surrounding areas. Thanks again :)
Tayler · 19 April 2025 · Beresford Adams Conwy (22 Conway Road)
★★★★★ 5/5
GoogleThese guys really do a great job and a great service, sale was slow but due to solicitors taking there time with queries but we eventually got there after the agents gave them a good push, very happy, highly recommend if you are to buy or sell, even rent in Colwyn bay and surrounding areas. Thanks again :)
Tayler · 16 April 2025 · Beresford Adams Colwyn Bay
★★★★★ 5/5
GoogleExceptionally happy with a very smooth experience in what could have been a complicated process. No hesitation in recommending their services.
Rob · 16 April 2025 · Beresford Adams Prestatyn
★★★★★ 5/5
GoogleReally good Agent. Thank you so much !
H · 13 April 2025 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 13 April 2026
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAlecia managed the sale and completion of my property. Brilliant from start to finish, not once did I need to chase or follow up with either her or even my own solicitors. Fantastic working with her and look forward to doing so again
Mark · 13 April 2025 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 13 April 2026
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleTarryn was very helpful throughout viewing and moving process, great customer service and helped me get all my questions answered.
Abbie · 13 April 2025 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 13 April 2026
Thank you for leaving us your superb 5* review Abbie. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic approach, commitment and engagement in every single step throughout the whole process of selling and buying.
The Wrexham branch can be honestly recommended to anyone who does not want to struggle with finding a buyer and/or a seller. 5 stars for Alecia.
Kamil · 13 April 2025 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 22 January 2025
Thank you Kamil for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAlecia was a key person involved in getting us moved into our new home. We had only 6 weeks to get everything done and she went above and beyond to ensure we would so thanks to her and others we were able to spend Christmas in our new home.
ANDY · 13 April 2025 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 9 January 2025
Many thanks Andy for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service
Rebecka · 13 April 2025 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 10 December 2024
Thank you for taking the time to leave us this amazing 5* review Rebecka. Kind regards Lucy, Customer Relations.
★★★★★ 4/5
GoogleAlecia was always on hand to speak to which helped enormously with the selling process thank you
Ruth · 13 April 2025 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 25 October 2024
We're delighted to hear that Alecia was able to assist you throughout the selling process. Thanks for your lovely review Ruth. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI had a really positive experience with Beresford Adams in Colwyn Bay while looking for a property. The team there were incredibly helpful throughout the entire process. Laura, in particular, was exceptionally helpful in securing my mortgage. They took the time to understand exactly what I was looking for and offered genuinely useful advice and suggestions. Their local knowledge of Colwyn Bay was excellent, and I always felt supported. I would definitely recommend Beresford Adams in Colwyn Bay to anyone looking to buy in the area and who values a helpful and attentive estate agency.
Qaisar · 7 April 2025 · Beresford Adams Conwy (22 Conway Road)
★★★★★ 5/5
GoogleAmazing staff, Lisa was very helpful finding us our new home
Nicola · 28 March 2025 · Beresford Adams Prestatyn
★★★★★ 5/5
GoogleThk u so much Janice all her staff fr Beresford Adams Holywell cudnt got over the line without ur help Thk u so much ❤️❤️❤️❤️
Stephen · 26 March 2025 · Beresford Adams Holywell Sales
Agent replied · 22 April 2025
Thank you for your terrific 5* review and for your complimentary comments Stephen. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe can’t thank all the team enough at Bereford Adams. Fantastic service from the first point of contact until the completion day.
A very special mention to Alecia who was our agent throughout and always went above and beyond to help us. Always on hand with any questions or updates. Informed us of every stage and made us feel very at ease in what is a very stressful time!
Thank you Alecia for your exception customer service! You’re a star!
Hayley · 24 March 2025 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 16 October 2026
Many thanks for your marvellous 5* review Hayley. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe girls at Holywell branch where absolutely incredible! Made it so easy and explained everything thoroughly!
I do want to give a special mention to Iwan who made it possible for us to get our 1st ever house eventhough we weren't in the ideal situation! And Laura who helped us in the very first instance! You are all amazing!
Great company!
Joshua · 23 March 2025 · Beresford Adams Holywell Sales
Agent replied · 8 June 2025
Thank you for your brilliant 5* review and thank you for your kind words Joshua. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe can’t thank all the team enough at Bereford Adams. Fantastic service from the first point of contact until the completion day.
A very special mention to Alecia who was our agent throughout and always went above and beyond to help us. Always on hand with any questions or updates. Informed us of every stage and made us feel very at ease in what is a very stressful time!
Thank you Alecia for your exception customer service! You’re a star!
Hayley · 23 March 2025 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 17 April 2025
Many thanks for your marvellous 5* review Hayley. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThk u so much Janice all her staff fr Beresford Adams Holywell cudnt got over the line without ur help Thk u so much ❤️❤️❤️❤️
Stephen · 20 March 2025 · Beresford Adams Holywell (10 Tower Gardens)
Agent replied · 14 April 2025
Thank you for your terrific 5* review and for your complimentary comments Stephen. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from start to finish. Diolch.
Ian · 18 March 2025 · Beresford Adams Holyhead (7-9 Market Street)
Agent replied · 3 May 2025
Thank you for your glowing 5* review Ian. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHas the best experience with Beresford Adams! So grateful to Alecia for managing my sale and keeping me updated throughout! Thank you so much!
Rhea · 18 March 2025 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 13 April 2026
Thank you for taking the time to leave us this great 5* review Rhea. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCaitlyn was very friendly, helpful and diligent throughout our purchase, and had good communication skills.
Colin · 16 March 2025 · Beresford Adams Chester (3 Friarsgate)
Agent replied · 17 April 2025
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI cannot thank Jamie and his colleagues Coreen and Ilinka enough for their help in securing me a tenancy here in North Wales. They were friendly and patient at all times in talking me through a system I was unfamiliar with, and went the extra mile in tight time margins to ensure I had somewhere to live. A five star+ team.
Ann · 15 March 2025 · Beresford Adams Colwyn Bay
★★★★★ 5/5
GoogleThe girls at Holywell branch where absolutely incredible! Made it so easy and explained everything thoroughly!
I do want to give a special mention to Iwan who made it possible for us to get our 1st ever house eventhough we weren't in the ideal situation! And Laura who helped us in the very first instance! You are all amazing!
Great company!
Joshua · 15 March 2025 · Beresford Adams Holywell (10 Tower Gardens)
Agent replied · 26 April 2025
Thank you for your brilliant 5* review and thank you for your kind words Joshua. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe staff was very helpful specially ilinia longo and coreen Holland, they did everything for me from the start to end 👍 …
Miralle · 15 March 2025 · Beresford Adams Conwy (18 Madoc Street)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.