★★★★★ 5/5
GoogleKatie in the Mold branch was so helpful and went the extra mile when I was selling my house. Nothing was too much trouble and I felt comfortable contacting the branch speaking to all agents. Communication was excellent throughout the whole process. Would highly recommend.
Jacqueline · 13 September 2025 · Beresford Adams Mold (The Cross)
Agent replied · 13 April 2026
Thank you for your kind words! We're so glad to hear that Katie went above and beyond to help with your house sale. Our team takes pride in excellent communication and making sure our clients feel supported. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLetting agent was guy he is very humble to us and we were very satisfied with his behaviour and everything thanks a lot guy again for our first home !
Navi · 13 September 2025 · Beresford Adams Chester (3 Friarsgate)
Agent replied · 13 April 2026
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our letting agent. Providing exceptional service is our top priority and we are happy to have been a part of finding your first home. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe would like to thank Kate Owen for making our buying process easier by being very supportive and responsible with quick response to mails. We support Beresford Adams Chester. Thanks.
Gratial · 13 September 2025 · Beresford Adams Chester (3 Friarsgate)
★★★★★ 5/5
GoogleAbsolutely amazing people in this office. From start to finish was so easy. Really proactive and the communication was brilliant. Knew everything every step of the way. Nothing was too much trouble and easy to contact- very responsive. All the staff were friendly and informative. Mainly dealt with Lesley. Knows her stuff! But all the team were great!! Would definitely recommend these guys to sell your home. Took the stress out of it. Thanks again for all your help x
Helen · 13 September 2025 · Beresford Adams Holyhead (7-9 Market Street)
Agent replied · 13 April 2026
We are so grateful to hear that you had an amazing experience with our office! Our team strives to be proactive and provide great communication throughout the entire process. Thank you for trusting us and we are thrilled that we were able to make selling your home less stressful. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe Beresford Adams Bangor office were amazing with my first let. The team were friendly, responsive, and always had helpful advice. They made the whole process simple and stress-free. I’d definitely recommend them for lettings!
Hamza · 13 September 2025 · Beresford Adams Bangor (282 High Street)
Agent replied · 12 November 2025
"Thank you so much for taking the time to share your positive experience with our Bangor office! We strive to make the letting process stress-free and it's wonderful to hear that the team went above and beyond to provide helpful advice. We truly appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had an amazing experience with Beresford Adams, particularly due to Ceri and her expertise as a lettings negotiator. From start to finish, she and all other staff were professional, friendly, and incredibly helpful throughout the entire process of securing our new home, from first viewing to receiving the keys on move in day.
Communication was clear and timely, and they went above and beyond to make sure everything went smoothly and stress-free. Ceri answered all our questions and guided us through the paperwork. Thanks to her and the team at Beresford Adams support, moving into our new home was a seamless experience. We would highly recommend to anyone looking for a reliable and supportive agency.
Emily · 2 September 2025 · Beresford Adams Conwy (22 Conway Road)
Agent replied · 9 September 2025
Thank you so much for your kind words! We are thrilled that you had such a positive experience with Ceri and our team at Beresford Adams. It's our goal to make the moving process as smooth and stress-free as possible, and we're happy to hear we achieved that for you. Thank you for recommending us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent service received from the Bereaford Adams Colwyn Bay Team, a supportive, caring and efficient approach made a sale in a challenging market achievable. Above all they were easy to contact and communicate with and even when stressed and worried they kept me focused and positive.
Martin · 2 September 2025 · Beresford Adams Conwy (22 Conway Road)
Agent replied · 9 September 2025
"Thank you for your positive feedback! We strive to provide top-notch service to all our clients and it's gratifying to know we have achieved that with you. It was a pleasure working with you and we are thrilled that we were able to make your sale happen in a challenging market. We appreciate your confidence in us and value our communication with you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEasy and stress free, great service from Jamie and the team.
Paul · 26 August 2025 · Beresford Adams Conwy (22 Conway Road)
Agent replied · 9 September 2025
Thank you for your kind words! We are dedicated to providing exceptional service to all of our customers, and we are thrilled to hear that you had an easy and stress-free experience with us. We will be sure to pass along your compliments to Jamie and the rest of our team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe whole selection, moving and administration during the house move was very well controlled and I was looked after so well. Communication was excellent and Lauren (Wrexham Branch) was brilliant from showing me around the bungalow to handing me the keys. Massive thankyou and well done Lauren and Beresford Adams.
David · 18 August 2025 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 12 November 2025
Thank you so much for your kind words! We take great pride in providing top-notch service during the stressful process of moving. Lauren and our team at the Wrexham Branch are dedicated to making sure our customers are well taken care of. Congrats on your new home and we wish you all the best! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWould 100% recommend, lisa and sam were lovely and very helpful we came in 2 weeks ago and they’ve already sorted us out a beautiful 2 bed flat , they’ve answered all our questions and inquiries if there’s anywhere you need to go for properties this is the place already suggesting to any friends wanting to move
Lewis · 14 August 2025 · Beresford Adams Prestatyn
★★★★★ 1/5
GoogleAwful "property managers" - do not use
I rented a flat managed by Beresford Adams. The flat had multiple issues, e.g. doors not fitting correctly (so I was unable to use one of the rooms for a month) and mould covering the bathroom (needed cleaning with bleach every other week). This is a serious environmental hazard.
When I called property management to address this, the only response was that they would call the landlord to see what he said. When the landlord refused to contribute toward repairs, they said there was nothing they could do. They did not manage the property - they were just a layer of beaurocracy to stop me contacting the landlord directly.
When I first rented the flat there was a faulty lock, causing me to get locked out on Christmas day, and had to spend £240 to remove the faulty lock. The landlord refused to reimburse me and demanded a "full locksmith report", which is not something that exists. The landlord also wanted to deduce my deposit, falsely claiming I had not paid enough rent, and demanded a blue tack removal fee (to remove some blue tack from Christmas decorations). While this is obviously rediculous, Beresford Adams never informed the landlord that his demands were unreasonable. Every call ended with "I'll see what the landlord says".
When I wanted to leave the contract, Beresford Adams said I could not end the contract and incorrectly informed me that I needed permission from my roommate?! I had to send Beresford Adams the relevant sections of the Renting Homes Wales Act 2016.
Every one of their emails also has a long disclaimer which is summarised as "it is illegal for you to share any of your emails with us", based on generic GDPR legislation. This may dissuade people from getting legal advice about housing.
I have moved out about 2 months ago and have only now received my deposit.
I my opinion, the only positive about Beresford Adams is that renting from them will give you many opportunities to learn about housing law.
Kieran · 13 August 2025 · Beresford Adams Mold (The Cross)
Agent replied · 13 April 2026
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI would like to thank Kate, Louise and the team for supporting me through the sale of my property and continuing support buying a property. I highly recommend beresford adams. Thank so much
Karen · 13 August 2025 · Beresford Adams Chester (3 Friarsgate)
Agent replied · 13 April 2026
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe highly recommend Beresford Adams Colwyn Bay branch. For some reason our property has been particularly difficult to sell. They did it! We had been with 2 previous estate agents without success. However, whenever we phoned, the staff were cheerful, very happy to help and couldn't do enough to assist us. Attitude makes such a difference, they were professional and friendly and nothing was ever too much trouble. We will be back if we need to sell/buy another property!
Julie · 11 August 2025 · Beresford Adams Conwy (22 Conway Road)
Agent replied · 12 October 2026
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleRenting a house - Jamie and his team have been excellent and made the whole process run really smoothly.
Phil · 10 August 2025 · Beresford Adams Conwy (22 Conway Road)
Agent replied · 9 September 2025
Hello Phil,
Thank you for sharing your experience with us. We're delighted to hear that Jamie and his team made the renting process smooth for you. If you have any further feedback or need assistance, please feel free to reach out.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleA pleasure to work with a very knowledgeable team who made the selling process a joy.
From start to finish all communications were handled with professional expertise.
Michael · 10 August 2025 · Beresford Adams Conwy (22 Conway Road)
Agent replied · 9 September 2025
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe recently moved into the area and Nicola and the team were fantastic. If you want an agent that looks after you at every stage of the process and will go the extra mile, then these are the people for you.many thanks Chris and Louise.
Christopher · 6 August 2025 · Beresford Adams Holywell Sales
Agent replied · 17 October 2025
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWould definitely recommend using Breresford Adam's absolutely top class service
Jon · 4 August 2025 · Beresford Adams Conwy (18 Madoc Street)
★★★★★ 1/5
GoogleAwful "property managers" - do not use
I rented a flat managed by Beresford Adams. The flat had multiple issues, e.g. doors not fitting correctly (so I was unable to use one of the rooms for a month) and mould covering the bathroom (needed cleaning with bleach every other week). This is a serious environmental hazard.
When I called property management to address this, the only response was that they would call the landlord to see what he said. When the landlord refused to contribute toward repairs, they said there was nothing they could do. They did not manage the property - they were just a layer of beaurocracy to stop me contacting the landlord directly.
When I first rented the flat there was a faulty lock, causing me to get locked out on Christmas day, and had to spend £240 to remove the faulty lock. The landlord refused to reimburse me and demanded a "full locksmith report", which is not something that exists. The landlord also wanted to deduce my deposit, falsely claiming I had not paid enough rent, and demanded a blue tack removal fee (to remove some blue tack from Christmas decorations). While this is obviously rediculous, Beresford Adams never informed the landlord that his demands were unreasonable. Every call ended with "I'll see what the landlord says".
When I wanted to leave the contract, Beresford Adams said I could not end the contract and incorrectly informed me that I needed permission from my roommate?! I had to send Beresford Adams the relevant sections of the Renting Homes Wales Act 2016.
Every one of their emails also has a long disclaimer which is summarised as "it is illegal for you to share any of your emails with us", based on generic GDPR legislation. This may dissuade people from getting legal advice about housing.
I have moved out about 2 months ago and have only now received my deposit.
I my opinion, the only positive about Beresford Adams is that renting from them will give you many opportunities to learn about housing law.
Kieran · 23 July 2025 · Beresford Adams Lettings
Agent replied · 27 December 2025
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleDealt with Holly. Very considerate, friendly and professional throughout. Took all my preferences into consideration and only sent properties that fit my criteria. Would recommend!
Matthew · 21 July 2025 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 12 November 2025
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleDealt with Holly. Very considerate, friendly and professional throughout. Took all my preferences into consideration and only sent properties that fit my criteria. Would recommend!
Matthew · 17 July 2025 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 13 April 2026
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat service and very knowledgeable, Nicola, Janice, and the rest of the team were happy to answer all my questions and helped me purchase my dream home.
Lisa · 15 July 2025 · Beresford Adams Holywell (10 Tower Gardens)
Agent replied · 12 November 2025
Thank you for taking the time to leave us this great 5* review Lisa. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe just bought our house through Beresford Adams. Janice and Nicola were absolutely fantastic. They were extremely helpful and answered all the questions we had all the way through the process. Move in day was a particularly difficult day for us, we were moving 100 miles, we ran in to several long delays and didn't arrive until after the office closed. I was panicking, but Nicola was extremely kind, she calmed me down, reassured me that we would be able to work it out and then she even met us at the house long after she finished work to make sure we could get the keys to our new house. If we ever move house again, it will 100% be through Beresford Adams, as a direct result of how kind and helpful Janice and Nicola have been over the last 4 months.
Colleen · 15 July 2025 · Beresford Adams Holywell (10 Tower Gardens)
Agent replied · 12 November 2025
Hello Colleen,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Janice and Nicola provided such exceptional service and were able to assist you during your move. Your kind words are greatly appreciated, and we look forward to helping you again in the future.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThe Bangor letting office were so helpful when I was looking for my first let. They were responsive and friendly at any time of day and always came back with a solution or suggestion to any issues that arose. They made the experience of letting easy to understand and helpful, and I would really reccommend getting in touch with them for lettings!
Sophie · 15 July 2025 · Beresford Adams Bangor (282 High Street)
Agent replied · 13 April 2026
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe are thankful we had beresford adams holywell as our estate agents for our new home. They were always on the ball and happy to help whenever we had an inquiry or needed an update. We went with their in house mortgage broker, Hannah, who was extremely helpful and was there every step of the way. We couldn't be more greatful and appreciative for all of their support throughout the house buying process. We will definitely return to them for any mortgages and sales in the future.
Amber · 15 July 2025 · Beresford Adams Holywell Sales
Agent replied · 26 July 2025
Thank you for your glowing 5* review Amber. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
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