Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more
Verified
★★★★★
2,157 reviews across 24 offices and 4 platforms
Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Bangor (two offices), Wrexham (two offices), Mold (two offices), Colwyn Bay, Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Wrecsam, Conwy and Caernarfonshire). Together they have 2,157 reviews on four platforms, rated 4.5 out of 5 overall.
2,088
Reviews on Google
All 24 offices
6
Reviews on Facebook
All 24 offices
62
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Beresford Adams's 24 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Beresford Adams is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Showing 2,088 reviews on Google only. Show every review
5/5
GoogleVery helpful, good service, good communication
Thank you so much for your kind review! We strive to provide exceptional service and effective communication to all of our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleCeri and Coreen were very helpful and supportive! I love my new flat!
Thank you for your kind words! We're so glad that Ceri and Coreen were able to provide helpful and supportive service. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI am giving them 5 star They are a wonderful and best estate agents, they always give you good advice and help when you need it. They sold mum's house very provisional and my Son forst time buyer has now just purchased his very own house with again Beresford Adams. Brilliant.
"Thank you for your kind words! We are thrilled to hear about your positive experience with our team. Our goal is to provide exceptional service and help make the process as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Your feedback is much appreciated and we’re so happy you had such a wonderful experience! If you have a moment, we’d love to hear more.
5/5
GoogleVery positive experience, all staff were polite, professional and easy to communicate with particular considering the time constraints we had. I am very grateful for the service provided. Would highly recommend.
Thank you for your wonderful review! It was our pleasure to work with you and we are happy to hear that our staff provided excellent service despite the time constraints. Thank you for recommending us, it means a lot to us! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe have just bought our forever home and have no doubt that without the help and support of the staff at Beresford Adams and our wonderful mortgage advisor (countrywide mortgage advisor ) Nikita Salisbury this may not have happened. Nikita, Kayleigh and Katie worked tirelessly chasing the chain and pushing for things to move with speed. Nothing was too much they went above and beyond. Nikita’s professionalism, clear communication and sheer determination was second to none - she found us the best mortgage options and gave us alternatives to consider - everything was easy to understand and the process was made a million times better by having her in our corner. She’s stuck with us as long as she’s in the job, as we wouldn’t trust anyone else the way we do her. The girls were up against it with pressures from a complex chain and had to juggle many a challenge to get this over the line. I am beyond grateful for the help, support and care they have shown. Buying and selling is stressful at the best of times but having a solid team behind you gives you the confidence that everything will go to plan. Thankyou ladies for everything. All the best for Christmas and new year.
Thank you for sharing your experience, we're thrilled to have been a part of your home buying journey. Our team at Beresford Adams, especially Nikita, Kayleigh and Katie, pride themselves on providing exceptional service and support. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThey say a house move is one of the most stressful things you can do in life and it’s 100% true!! Although it would have been far more stressful without the help of the staff at Beresford Adams in Prestatyn. Jayne, Kayleigh, Nikita and the team were so helpful, patient and experienced in dealing with all the bumps that came along in the road. I would happily recommend this team if you also decided to put yourself through the circus that is the “chain”. They will help and guide you with all aspects, including you not loosing your sanity. Good luck!! 🏠
Thank you so much for your kind words! We're thrilled to hear that our team at Beresford Adams in Prestatyn helped make your house move a little less stressful. We aim to provide exceptional service and guidance for all our customers, and we're glad we could help make the process a bit smoother for you. Kind regards, Lucy Mawer, Customer Feedback and Support Team
1/5
GoogleWe took a property from this agency, Beresford Adams, in May. It was poor to start with. We have consistently tried to get works done, without much luck. Its been a nightmare, we have been called "full of ****" on their systems by the property manager as well as defamed to the landlord. I would avoid. My experience has been shocking.
Hello DJ Smith, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the issues you've faced. Your feedback is important, and I would like to address your concerns as a priority. Please contact us at review@countrywide.co.uk so we can discuss this further and work towards a resolution. Best regards, Lucy, Customer Relations Team
1/5
GoogleWhat a waste of time they didn't even show up or let us know o well lost a sale for us
Hello, I am sorry you feel this way please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
4/5
GoogleI used these for both selling and buying. Selling: Initially, there were some issues getting the house onto the market because they were a bit lax with the floor plan, which contained numerous errors. This caused some inconvenience and lost an offer of a house. Buying: In contrast, their help through the process of buying a house was excellent. There were numerous issues that *should* have been dealt with by the solicitor, but they just pushed it on to the Estate agent (what do we pay the solicitors for?), who went above and beyond to help resolve things and make sure the sale completed. Even after the sale, they helped negotiate for the previous owners to pay for clearance of rubbish left in the garden (again, should have been the solicitor's job).
Thank you for sharing your experience with us. We are sorry to hear about the initial issues you faced during the selling process. However, we are glad to hear that our team went above and beyond to ensure a smooth buying experience for you. We pride ourselves on providing excellent service and are always willing to go the extra mile for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleElfyn, Lisa, Alex and Lesley were all not only professional but extremely proactive and helpful throughout the sales process. Our house sold quickly with them and they were on hand to answer any questions and move everything along quickly. Every time we called the office the phone would be answered and we were always called back quickly with updates on any questions. The initial pricing was honest and a real reflection of the property value, pictures of our home were brilliant, the sale process was proactive and the whole team was a pleasure to communicate with. Would highly recommend using Beresford Adams 10/10
Thank you for your glowing review! We are thrilled that you had such a positive experience with our team at Beresford Adams. Our goal is to provide exceptional service and we are so happy to hear that we met your expectations. Thank you for recommending us, we truly appreciate your support. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Your feedback is much appreciated and we’re so happy you had such a wonderful experience! If you have a moment, we’d love to hear more.
5/5
GoogleFrom the very first time I went into the shop, I was treated with respect, and a very knowledgeable team. All the staff are able to help with any issues, questions and have an abundance of information to help with the easy sale and purchase of a property. I would highly recommend Beresford Adams Holywell branch to anyone who may be considering selling or purchasing a property. Great team with a fantastic branch manager.
Thank you for your kind words! Our team at Beresford Adams Holywell is dedicated to providing excellent service and expertise. We are thrilled to hear about your positive experience and appreciate your recommendation. Our branch manager and staff strive to make selling or purchasing a property as simple as possible. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleBeen renting with Beresford Adams and returned the keys over a month ago. Inspection was completed and agreed deposit could be returned in full. We since have seen nothing but being passed around and we will get back to you. I have also asked multiple times for confirmation of which deposit scheme our money is protected with and it does not appear they have any answers to this, which I am now assuming is because they no longer have my deposit! Whilst we were in the house a problem arose with the bedroom window. It was so rotten it fell into the back garden. So, they nailed it shut and did not return to fix the whole time we were there. If there was a fire we wouldnt have been able to escape! We did not complain and tried to be ideal tenants and this is how they treat you. Would not recomend.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleWe planned a trip to the North Wales region to view several properties, including two with you guys. Plenty of notice given, times/date agreed over the telephone with you pending confirmation. Several days later, no calls, no confirmation, apart from a voicemail from Rhian saying that you will confirm that day....Nothing. It goes without saying that we didn't get to see your two properties during our trip as nobody came back to us. A week on and nobody has bothered to call me to discuss. I would not be happy if you were selling my house and ignoring interested buyers. Especially when we are talking about an expensive property!! Not impressed at all.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI recently bought my property through Beresford Adams. Kate was amazing the whole way through the process and was so supportive with any questions that I had. She regularly checked in with me to make sure everything was going smoothly from my side. I would definitely recommend! Thank you for all your help Kate ☺️
Thank you for such kind words! At Beresford Adams, our top priority is our clients and their satisfaction. We are thrilled to hear that Kate provided such a positive experience for you. Thank you for choosing us and we truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently move into a rented property and guy and Amy from the Chester letting department were amazing. They made the whole process easy and relaxed and were always there if I had questions. I would certainly recommend Beresford Adams if you are looking for a property to rent.
Thank you so much for your kind words! We are thrilled to hear that our team, Guy and Amy, made your moving process smooth and stress-free. Your recommendation is greatly appreciated. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI've completed a Sale with Beresford Adams today , excellant service from start to finish, I delt with Chloe at the begining and Kate Owen after that who really went above and beyond to help get this completed, I can't praise her enough. 5 stars
Thank you for choosing Beresford Adams for your recent sale! We're thrilled to hear that our team, especially Chloe and Kate, provided you with excellent service from start to finish. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat service from Kate at the Chester office throughout my purchase. She kept me updated through the whole process and a great support whenever I needed anything!!
Thank you for the amazing review! We are thrilled to hear that Kate provided exceptional service during your purchase. We strive to keep our customers informed and supported every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a really positive experience with Beresford throughout our house purchase. Everyone we dealt with was friendly, approachable, and genuinely helpful, which made the whole process feel far less stressful. They kept us in the loop at every stage and were always quick to respond whenever we had questions. We’ve been in our new home for a week now and couldn’t be happier, we are already feeling very settled! Thanks so much to the team at Beresford for all the support along the way. We’d definitely recommend them! :)
We are thrilled to hear about your positive experience with our team at Beresford! It brings us joy to know that we were able to make your house purchase less stressful and that you are already feeling settled in your new home. Thanks for choosing us and for recommending us to others. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI am giving them 5 star They are a wonderful and best estate agents, they always give you good advice and help when you need it. They sold mum's house very provisional and my Son forst time buyer has now just purchased his very own house with again Beresford Adams. Brilliant.
"Thank you for your kind words! We are thrilled to hear about your positive experience with our team. Our goal is to provide exceptional service and help make the process as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery positive experience, all staff were polite, professional and easy to communicate with particular considering the time constraints we had. I am very grateful for the service provided. Would highly recommend.
Thank you for your wonderful review! It was our pleasure to work with you and we are happy to hear that our staff provided excellent service despite the time constraints. Thank you for recommending us, it means a lot to us! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleCarys and team did a brilliant job selling my Mum's house. They were professional, knowledgeable and very supportive throughout.
We are thrilled to hear that you had a positive experience working with us to sell your Mum's house. Our team strives to provide excellent service every step of the way. Thank you for choosing us and leaving such a kind review! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCarys and team did a brilliant job selling my Mum's house. They were professional, knowledgeable and very supportive throughout.
We are thrilled to hear that you had a positive experience working with us to sell your Mum's house. Our team strives to provide excellent service every step of the way. Thank you for choosing us and leaving such a kind review! Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester (1-3) has the most, with 281 reviews rated 4.3 out of 5, followed by Prestatyn with 239.
The 24 Beresford Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Clwyd won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
