★★★★★ 5/5
GoogleSuper helpful. We bought a house with them and Kate could not have been more helpful. She was so lovely and understanding with great communication. There were some delay/issues because of the solicitors miscommunication. As soon as we got Kate involved she got it sorted and everything back on track.
Emmeline · 16 February 2026 · Beresford Adams Chester (1-3)
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that our team, especially Kate, provided such helpful and excellent service during your home buying process. We apologize for any delays or issues caused by miscommunication and we are grateful to have been able to get everything back on track for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 3/5
GoogleI have given the estate agents a 3 for a number of reasons. The good point is that they do follow instructions by putting the for sale sign in an appropriate location. They also get buyers through the door. However that is where it stops. I showed buyers round the house, I got the offer. I also re-negotiated, when appropriate. I was also told off by the estate agents for not informing them of changes, which were made due to my negotiating. They also didn’t mention that fee excluded vat. It is also difficult to get hold of the office. Overall very expensive but once the buyers visit my property I took over the work required to make the sale.
Rachel · 16 February 2026 · Beresford Adams Chester (1-3)
Agent replied · 16 April 2026
Hi, thank you for your review. We apologise for any misunderstandings or inconveniences you experienced. We strive to provide clear communication and efficient service to our clients. We appreciate your feedback and will use it to improve our processes.
★★★★★ 5/5
GoogleI have recently moved house it was a stressful time but with the magnificent Alicia who works in the Wrexham branch everything went well. Alecia worked really hard kept me updated and went above and beyond she is a credit to the company and if I move again I will use beresford adams. Thanks lynne xx
Lynne · 13 February 2026 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 13 April 2026
Thank you so much for your kind words, Lynne! We are thrilled to hear that Alicia made your moving experience stress-free and went above and beyond to help you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSam and Emily was brilliant from sending us emails off properties to viewing properties they was great answered all my questions and if I needed to know something I just rang them nothing was to much for them they were both great and now we have a property thanks to them both
Pauline · 13 February 2026 · Beresford Adams Prestatyn
Agent replied · 13 April 2026
Thank you for your kind words! We are thrilled to hear that our team was able to assist you in finding your dream property. It was our pleasure to provide you with exceptional service and we are always here to help. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent from the initial valuation through to completion. Very helpful and professional team.
Phil · 13 February 2026 · Beresford Adams Prestatyn
Agent replied · 13 April 2026
Thank you for your kind words! We are thrilled to hear that our team provided excellent service every step of the way. It was our pleasure to assist you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent service from start to finish. Sam and Emily were very professional, responsive, and managed to tenant my property very quickly. Communication was clear throughout and the whole process was smooth and hassle-free. I wouldn’t hesitate to recommend them. Thank you Sam and Emily!
Sara · 13 February 2026 · Beresford Adams Prestatyn
Agent replied · 13 April 2026
Thank you for your kind words! We are thrilled to hear that you had a smooth and hassle-free experience with our team. Our goal is to provide top-notch service and finding a tenant quickly for you. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy Experience with Beresford Adams
Rating: ⭐⭐⭐⭐⭐
I recently moved into a new property in North Wales with my family, and I cannot recommend Beresford Adams highly enough. The entire team was absolutely brilliant from start to finish.
A massive thank you to Sam for all the help, and a very special mention to Emily, who is a true credit to the company. Emily made the entire process feel seamless; she is incredibly easy to work with and was so thorough in ensuring we had every bit of information we needed for the move. We even got a little welcome pack with goodies etc, so thoughtful.
The transition was so smooth because they actually deliver on everything they say they will. If you're looking for a professional, reliable, and helpful team to help you find your next home, if that's buying or renting, then look no further than Beresford Adams!
Thank you to all the team 👍🏼
Robert · 13 February 2026 · Beresford Adams Prestatyn
Agent replied · 13 April 2026
Thank you so much for sharing your positive experience with Beresford Adams! We're delighted to hear that our team, especially Sam and Emily, provided such exceptional service and a seamless transition for your family's move. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleReally smooth and stress-free experience from start to finish. Great communication, professional service, and genuinely helpful throughout. Would definitely recommend.
Sam · 13 February 2026 · Beresford Adams Prestatyn
Agent replied · 13 April 2026
Thank you so much for your kind words! We are thrilled to hear that your experience with us was smooth and stress-free. Our team prides itself on providing excellent communication, professionalism, and helpfulness. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe are very pleased with the service we received, especially from Emily, who was incredibly helpful throughout the entire process. She was very friendly, professional, and always kept us updated every step of the way. We truly appreciated her dedication and support. Excellent service overall!
Jenny · 13 February 2026 · Beresford Adams Prestatyn
Agent replied · 13 April 2026
Thank you so much for your kind words! We are delighted to hear that Emily provided you with exceptional service and made your experience with us a positive one. Our team prides itself on being friendly, professional, and keeping our customers updated throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBought my first home used these for my mortgage advisors and honestly made the whole thing stress free for me, they was patient with me aswell as I was speaking to one of there workers for 6 years and he was so nice explained everything to me really well his name is Owen Eastwood I would recommend this place to anyone planning to buy a house and would give it a 10 star if I could because he made this journey so easy for me
Tyler · 13 February 2026 · Beresford Adams Mold (The Cross)
Agent replied · 13 April 2026
Thank you for your positive review! We are thrilled to hear that our mortgage advisors, especially Owen Eastwood, were able to make your home buying journey stress-free and easy. We strive to provide excellent service to all of our clients and we are happy to know we succeeded with you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRating only, no written review.
Terry · 13 February 2026 · Beresford Adams Colwyn Bay
Agent replied · 13 April 2026
Your feedback is much appreciated and we’re so happy you had such a wonderful experience! If you have a moment, we’d love to hear more.
★★★★★ 5/5
GoogleCeri, Jamie, Ilinca & Coreen have been so helpful and are highly recommended for their friendly and professional service
Ellen · 13 February 2026 · Beresford Adams Colwyn Bay
Agent replied · 13 April 2026
Thank you for your kind words! Our team takes pride in providing friendly and professional service to all of our clients. We are so glad that Ceri, Jamie, Ilinca, and Coreen were able to assist you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’ve rented my properties with Beresford Adams for many years and I can’t fault the management service. Professional, conscientious and friendly service. Thank you Coreen & team!!
Danny · 13 February 2026 · Beresford Adams Colwyn Bay
Agent replied · 30 July 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSuper helpful. We bought a house with them and Kate could not have been more helpful. She was so lovely and understanding with great communication. There were some delay/issues because of the solicitors miscommunication. As soon as we got Kate involved she got it sorted and everything back on track.
Emmeline · 13 February 2026 · Beresford Adams Chester (3 Friarsgate)
Agent replied · 13 April 2026
Thank you for your kind words! We are thrilled to hear that our team, especially Kate, provided such helpful and excellent service during your home buying process. We apologize for any delays or issues caused by miscommunication and we are grateful to have been able to get everything back on track for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLovely team very helpful.
Rob · 13 February 2026 · Beresford Adams Holyhead (7-9 Market Street)
Agent replied · 13 April 2026
We are thrilled to hear that you had a positive experience with our team! Providing exceptional service is our top priority and we hope to see you again soon. Thank you for your kind words! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFrom first contacting them to arrange a valuation on our house in Abersoch, to the final completion of the sale, Vanessa, Martin and Stacey were hugely supportive. Their communication was excellent, they provided advice and guidance when …
Charlie · 13 February 2026 · Beresford Adams Abersoch
Agent replied · 13 April 2026
Thank you for your kind words! We are so glad to hear that you had a positive experience with our team. It was our pleasure to help guide you through the process and achieve your desired outcome. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 3/5
GoogleI have given the estate agents a 3 for a number of reasons. The good point is that they do follow instructions by putting the for sale sign in an appropriate location. They also get buyers through the door. However that is where it stops. I showed buyers round the house, I got the offer. I also re-negotiated, when appropriate. I was also told off by the estate agents for not informing them of changes, which were made due to my negotiating. They also didn’t mention that fee excluded vat. It is also difficult to get hold of the office. Overall very expensive but once the buyers visit my property I took over the work required to make the sale.
Rachel · 11 February 2026 · Beresford Adams Chester (3 Friarsgate)
Agent replied · 13 April 2026
Hi, thank you for your review. We apologise for any misunderstandings or inconveniences you experienced. We strive to provide clear communication and efficient service to our clients. We appreciate your feedback and will use it to improve our processes.
★★★★★ 1/5
Google⭐ 1 star
Extremely poor experience with Beresford Adams Wrexham. Communication was consistently bad, promises were not followed through, and I felt completely unsupported throughout the process. Simple issues took far too long to resolve, and I often had to chase repeatedly for basic updates.
Overall, this was stressful and disappointing, and I would not use this agency again. Despite being fully aware that a formal complaint has been logged with the Property Ombudsman, they have continued to use pressurising and intimidating tactics to demand payment of the remaining balance.
Rather than waiting for the complaint to be properly reviewed, I was repeatedly chased in a way that felt aggressive and unprofessional. This approach added unnecessary stress and showed a complete lack of respect for the complaints process.
Based on my experience, I would strongly recommend looking elsewhere.
Beresford Adams are just bullies!!
Nisha · 11 February 2026 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 13 April 2026
I am sorry to hear that you remain dissatisfied after completing our complaints process. I appreciate that our response may not have been what you were hoping for, but I understand the team has provided you with the details for The Property Ombudsman should you wish to pursue an independent review.
As the complaints team has already explained, The Property Ombudsman advises that commission fees should be paid in full on a without prejudice basis, even while a complaint is ongoing. Making this payment does not affect your right to continue with your complaint or to seek an independent review from The Property Ombudsman.
★★★★★ 5/5
GoogleWent in on a Saturday to enquire about a property I wanted to view a young lady Katie helped me out made me feel so relaxed I was struggling as looking for a property after divorce was always daunting to me but she went above and beyond to make me feel relaxed and comfortable. Looking forward to working more with her in the future.
Naomi · 11 February 2026 · Beresford Adams Holywell Sales
Agent replied · 11 October 2026
Thank you for taking the time to write this review! We're so glad Katie was able to help you feel at ease and find the perfect property. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFantastic knowledgeable team,would definetly reccomend.
Scott · 11 February 2026 · Beresford Adams Holywell Sales
Agent replied · 11 October 2026
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our knowledgeable team. Your recommendation means the world to us! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleKatie was very helpful and supportive whilst trying to sell our house and was always able to provide any information we needed very quickly highly recommended 👍 …
Anja · 11 February 2026 · Beresford Adams Holywell Sales
Agent replied · 11 October 2026
Thank you for trusting us with the sale of your house, we are so grateful for your support and recommendation! Katie is dedicated to providing excellent service and we are happy to hear she was able to assist you with all your needs efficiently. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleWhat a waste of time they didn't even show up or let us know o well lost a sale for us
Mat · 17 January 2026 · Beresford Adams Lettings
Agent replied · 17 April 2026
Hello, I am sorry you feel this way please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFrom the very first time I went into the shop, I was treated with respect, and a very knowledgeable team. All the staff are able to help with any issues, questions and have an abundance of information to help with the easy sale and purchase of a property. I would highly recommend Beresford Adams Holywell branch to anyone who may be considering selling or purchasing a property. Great team with a fantastic branch manager.
Helen · 17 January 2026 · Beresford Adams Holywell (10 Tower Gardens)
Agent replied · 17 April 2026
Thank you for your kind words! Our team at Beresford Adams Holywell is dedicated to providing excellent service and expertise. We are thrilled to hear about your positive experience and appreciate your recommendation. Our branch manager and staff strive to make selling or purchasing a property as simple as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBeresford Adams Sales and Letting company sold my Bungalow in Deganwy earlier this year. They were extremely professional and enthusiastic in putting the property up for sale - ensured that all of the photographs were of a high quality and kept me up to date at all times following both viewings and offers made. Geraldine and Dan were always courteous and reliable and made the process much less stressful than it could have been and I would highly recommend them as an Estate agent to choose if you are also selling a property. Thank you for all the support and help - it was much appreciated
Rosemary · 16 January 2026 · Beresford Adams Conwy (18 Madoc Street)
Agent replied · 16 April 2026
Thank you for choosing Beresford Adams Sales and Letting company to sell your Bungalow in Deganwy. We are thrilled to hear that our team provided a professional, enthusiastic and stress-free experience. Our goal is always to make our clients happy and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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