★★★★★ 5/5
GoogleWe recently completed on our purchase of our first home with the help from Kate at Beresford, I couldn't recommend her enough. She kept us constantly updated, responded to queries quickly and always chased for us when needed and helped speed up the process! Not just that, she also had such a happy and positive attitude that really put me at ease throughout the process and made us feel extremely comfortable, having such a good relationship with your estate agents like this one is so valuable during such a long/stressful process and we couldn't thank her more! ☺️
Sharon · 16 March 2026 · Beresford Adams Chester (1-3)
Agent replied · 16 April 2026
Thank you so much for your kind words, it was our pleasure to assist you in purchasing your first home! We take pride in providing excellent customer service and we are thrilled that Kate was able to make your experience a positive one. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GooglePerfect customer service
Andrew · 13 March 2026 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 13 April 2026
"Thanks for the kind words! We strive to provide exceptional customer service and it's great to hear that we hit the mark for you. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBrilliant service, Thank You Nakita & Kayleigh.
Samuel · 13 March 2026 · Beresford Adams Prestatyn
Agent replied · 13 April 2026
Thank you so much for your kind words! Nakita and Kayleigh are dedicated to providing top-notch service and it means the world to us that you had a great experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have chosen Beresford Adams as my letting agency and they have been phenomenal in everything I can't fault them I would highly recommend. Thank you Sam and Emily for your hard work
Kieron · 13 March 2026 · Beresford Adams Prestatyn
Agent replied · 13 April 2026
Thank you so much for your kind words! We are thrilled to hear that your experience with Beresford Adams has been phenomenal. Our team, especially Sam and Emily, are dedicated to providing top-notch service. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have rented through Beresford Adams in Prestatyn for 13 years and the support throughout that time has been outstanding.
Sam from the Prestatyn branch consistently goes above and beyond. She listens, she understands what you need, and she truly delivers. She has recently supported us in finding a new home, and we are so excited to move in. Sam is absolutely incredible at her role and her dedication really shows.
Alun from the property management team is also excellent. Nothing is ever too much trouble and although I don’t ask for help often, when I do everything is handled swiftly and efficiently.
I would highly recommend Beresford Adams to anyone looking to rent. Their service, professionalism, and genuine care for tenants is why I would never go anywhere else.
Sian · 13 March 2026 · Beresford Adams Prestatyn
Agent replied · 13 April 2026
Thank you so much for your glowing review! We are thrilled to have provided you with outstanding support for the past 13 years. Our team takes great pride in going above and beyond for our clients, and we are so grateful to have such dedicated staff like Sam and Alun. We are excited to have helped you find a new home and can't wait for you to move in. Thank you for choosing Beresford Adams and for recommending us to others. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRented my flat this week through Jamie and llango. They are fantastic team and made whole process to complete smoothly despite some hiccups. Jamie especially helped us out of the way to overcome some safety and repair issues in the flat. Hats off! to the letting team.
Dr Khalid Siddiqui
Khalid · 13 March 2026 · Beresford Adams Colwyn Bay
Agent replied · 13 April 2026
Thank you so much for choosing to work with Jamie and Llango for your rental process! It's our team's goal to make everything run as smoothly as possible and we're so glad we were able to help with any hiccups that came up. We appreciate your kind words and will be sure to pass them along to Jamie and the team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’ve had a great experience renting through Beresford Adams in Colwyn Bay. From the initial viewing to getting the keys, the process was seamless. My thanks to Jamie, Ceri, Coreen, and everyone working behind the scenes. A special shoutout to Jamie, who was incredibly friendly and supportive throughout the entire process.
ANJU · 13 March 2026 · Beresford Adams Colwyn Bay
Agent replied · 13 April 2026
Thank you for the amazing review! We are thrilled to hear about your seamless rental experience with Beresford Adams in Colwyn Bay. Our team at Jamie, Ceri, Coreen, and everyone working behind the scenes work hard to provide excellent customer service. A special thank you to Jamie for going above and beyond to make your experience even better. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you all so much. The whole team was extremely helpful and supportive from start to finish. I would highly recommend to anyone looking to buy and/or sell their property!!
Chloe · 13 March 2026 · Beresford Adams Colwyn Bay
Agent replied · 13 April 2026
Thank you for choosing us for your real estate needs! Our team is dedicated to providing top-notch service and we're thrilled to hear we exceeded your expectations. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would highly recommend Jamie for all your rental needs. He made the process of renting my property out very straightforward. He was informative throughout and was very good at keeping in touch through the process.
I feel like I’m in very good hands and know he will keep me updated with everything.
Ask for Jamie!
Jodee · 13 March 2026 · Beresford Adams Colwyn Bay
Agent replied · 13 April 2026
Thank you for the glowing review! Jamie is dedicated to providing exceptional service and making the rental process as seamless as possible. We are fortunate to have him on our team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery happy with the service provided for selling my house. Chloe, Jess and Laura were very efficient and professional. After a few hiccups which they dealt with for me we had a happy ending and a happy move. Thank you very much. 😁 …
Liz · 13 March 2026 · Beresford Adams Chester (3 Friarsgate)
Agent replied · 13 April 2026
"Thank you for your kind words and for choosing our team to sell your house! We're thrilled to hear that Chloe, Jess and Laura provided efficient and professional service, and that despite some hiccups, we were able to achieve a happy ending and move for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe didn't have an easy time (issues with solicitors) but Alex was amazing. He really put the work in and helped us out. My only criticism is the non alcoholic beer in the box you get when picking up the keys 😂. …
Dylan · 13 March 2026 · Beresford Adams Holyhead (7-9 Market Street)
Agent replied · 13 April 2026
Thank you for your review! We're so glad that Alex was able to provide you with amazing service during a challenging time. We hope you enjoy your new keys! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have had a truly great experience with the team at Beresford Adams Abersoch. From start to finish they have been supportive and helpful, communicating information regularly and when necessary, always with kindness and a smile. We cannot …
Julie · 13 March 2026 · Beresford Adams Abersoch
Agent replied · 13 April 2026
Thank you for your kind words! We are thrilled to hear that you had a great experience with our team at Beresford Adams Abersoch. Our top priority is making the selling process easy and stress-free for our clients, and we are delighted that … More
★★★★★ 1/5
GoogleMy experience as a tenant in Chester was awful from start to finish. Repairs were slow and painful, getting anything fixed took far too long, and even getting a simple reply from the landlord (via the agent) dragged on for ages. The overall attitude felt like delay, deflect, repeat.
The deposit process was the final straw. When it came to returning the deposit, it felt like they tried to “find” reasons to deduct money rather than handle it fairly. Items were raised that weren’t even listed at check-in, which makes no sens yet you’re expected to either accept it or prepare for a long, stressful challenge to get your own money back. As a tenant you’re at a disadvantage, and it felt like they knew that and relied on the fact most people won’t have the time or energy to fight.
I wouldn’t recommend them to renters. If you do rent through them make sure to document everything!!!
Mohamed · 11 March 2026 · Beresford Adams Chester (3 Friarsgate)
Agent replied · 13 April 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFantastic, helpful team - thank you for your work in selling the house so quickly.
Lowri · 10 March 2026 · Beresford Adams Caernarfon
Agent replied · 10 October 2026
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleBought my first home used these for my mortgage advisors and honestly made the whole thing stress free for me, they was patient with me aswell as I was speaking to one of there workers for 6 years and he was so nice explained everything to me really well his name is Owen Eastwood I would recommend this place to anyone planning to buy a house and would give it a 10 star if I could because he made this journey so easy for me
Tyler · 17 February 2026 · Beresford Adams Lettings
Agent replied · 17 April 2026
Thank you for your positive review! We are thrilled to hear that our mortgage advisors, especially Owen Eastwood, were able to make your home buying journey stress-free and easy. We strive to provide excellent service to all of our clients and we are happy to know we succeeded with you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWent in on a Saturday to enquire about a property I wanted to view a young lady Katie helped me out made me feel so relaxed I was struggling as looking for a property after divorce was always daunting to me but she went above and beyond to make me feel relaxed and comfortable. Looking forward to working more with her in the future.
Naomi · 17 February 2026 · Beresford Adams Holywell (10 Tower Gardens)
Agent replied · 17 April 2026
Thank you for taking the time to write this review! We're so glad Katie was able to help you feel at ease and find the perfect property. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleKatie was very helpful and supportive whilst trying to sell our house and was always able to provide any information we needed very quickly highly recommended 👍 …
Anja · 17 February 2026 · Beresford Adams Holywell (10 Tower Gardens)
Agent replied · 17 April 2026
Thank you for trusting us with the sale of your house, we are so grateful for your support and recommendation! Katie is dedicated to providing excellent service and we are happy to hear she was able to assist you with all your needs efficiently. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFantastic knowledgeable team,would definetly reccomend.
Scott · 17 February 2026 · Beresford Adams Holywell (10 Tower Gardens)
Agent replied · 17 April 2026
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our knowledgeable team. Your recommendation means the world to us! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI’ve been using Beresford Adam’s for a while now to help find tenants. Always been happy with their work and Ceri is friendly and efficient.
Sian · 16 February 2026 · Beresford Adams Conwy (18 Madoc Street)
Agent replied · 16 April 2026
Thank you for choosing us to help find tenants! We are so happy to hear that you have been pleased with our services and our team member Ceri. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRating only, no written review.
Terry · 16 February 2026 · Beresford Adams Conwy (22 Conway Road)
Agent replied · 16 April 2026
Your feedback is much appreciated and we’re so happy you had such a wonderful experience! If you have a moment, we’d love to hear more.
★★★★★ 5/5
GoogleCeri, Jamie, Ilinca & Coreen have been so helpful and are highly recommended for their friendly and professional service
Ellen · 16 February 2026 · Beresford Adams Conwy (22 Conway Road)
Agent replied · 16 April 2026
Thank you for your kind words! Our team takes pride in providing friendly and professional service to all of our clients. We are so glad that Ceri, Jamie, Ilinca, and Coreen were able to assist you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’ve rented my properties with Beresford Adams for many years and I can’t fault the management service. Professional, conscientious and friendly service. Thank you Coreen & team!!
Danny · 16 February 2026 · Beresford Adams Conwy (22 Conway Road)
Agent replied · 26 August 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
Google⭐ 1 star
Extremely poor experience with Beresford Adams Wrexham. Communication was consistently bad, promises were not followed through, and I felt completely unsupported throughout the process. Simple issues took far too long to resolve, and I often had to chase repeatedly for basic updates.
Overall, this was stressful and disappointing, and I would not use this agency again. Despite being fully aware that a formal complaint has been logged with the Property Ombudsman, they have continued to use pressurising and intimidating tactics to demand payment of the remaining balance.
Rather than waiting for the complaint to be properly reviewed, I was repeatedly chased in a way that felt aggressive and unprofessional. This approach added unnecessary stress and showed a complete lack of respect for the complaints process.
Based on my experience, I would strongly recommend looking elsewhere.
Beresford Adams are just bullies!!
Nisha · 16 February 2026 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 16 April 2026
I am sorry to hear that you remain dissatisfied after completing our complaints process. I appreciate that our response may not have been what you were hoping for, but I understand the team has provided you with the details for The Property Ombudsman should you wish to pursue an independent review.
As the complaints team has already explained, The Property Ombudsman advises that commission fees should be paid in full on a without prejudice basis, even while a complaint is ongoing. Making this payment does not affect your right to continue with your complaint or to seek an independent review from The Property Ombudsman.
★★★★★ 5/5
GoogleI have recently moved house it was a stressful time but with the magnificent Alicia who works in the Wrexham branch everything went well. Alecia worked really hard kept me updated and went above and beyond she is a credit to the company and if I move again I will use beresford adams. Thanks lynne xx
Lynne · 16 February 2026 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 16 April 2026
Thank you so much for your kind words, Lynne! We are thrilled to hear that Alicia made your moving experience stress-free and went above and beyond to help you. Kind regards, Lucy, Customer Feedback and Support Team
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