Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more
Verified
★★★★★
2,157 reviews across 24 offices and 4 platforms
Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Bangor (two offices), Wrexham (two offices), Mold (two offices), Colwyn Bay, Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Wrecsam, Conwy and Caernarfonshire). Together they have 2,157 reviews on four platforms, rated 4.5 out of 5 overall.
2,088
Reviews on Google
All 24 offices
6
Reviews on Facebook
All 24 offices
62
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Beresford Adams's 24 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Beresford Adams is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Showing 2,088 reviews on Google only. Show every review
5/5
GoogleI received wonderful service from Jamie,Illinca,ceri and corren including a ride in a posh car
Thank you so much for your kind words! We strive to provide exceptional service to all of our customers, and we're thrilled to hear that you had a great experience with Jamie, Illinca, Ceri, and Corren. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleWrexham branch will harass with multi calls a day and not take no for an answer. Lost my custom and would 100% not recommend.
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAs a buyer my experience with Kate has been brilliant she does go over and above to help with queries. I have ended up buying on a different property but if my circumstances change I wouldn’t hesitate to come back to Beresford Adam’s. Kate has been super professional with every situation
We are thrilled to hear about your positive experience with Kate! Our team at Beresford Adam's always strives to go above and beyond for our customers. Best wishes, Lucy, Customer Feedback and Support Team
1/5
GoogleWrexham branch will harass with multi calls a day and not take no for an answer. Lost my custom and would 100% not recommend.
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAs a buyer my experience with Kate has been brilliant she does go over and above to help with queries. I have ended up buying on a different property but if my circumstances change I wouldn’t hesitate to come back to Beresford Adam’s. Kate has been super professional with every situation
We are thrilled to hear about your positive experience with Kate! Our team at Beresford Adam's always strives to go above and beyond for our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleCeri provided exceptional assistance throughout the property rental process. Her expertise in the local market was evident, guiding us to suitable options efficiently. She was incredibly responsive to our inquiries, ensuring a smooth and transparent experience. Ceri's dedication to facilitating a successful rental agreement was truly appreciated. We highly recommend her services to anyone seeking a reliable and professional rental agent.
Thank you for your kind words! Our team takes pride in providing exceptional service and we are thrilled to know that Ceri's expertise and dedication were evident throughout the rental process. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a fantastic experience with Sam and Emily at the Prestatyn office. We were quite nervous about the whole letting process and what to expect, we were relocating back to the UK from Portugal and needed to find a home for ourselves and our 3 rescue cats. It felt like a mountain to climb. Sam and Emily were brilliant throughout the process, calmly getting us sorted, patiently responding to our often very lengthy emails from Portugal, always very quick to get back to us, and just lovely cheerful people to deal with. Thank you so much. We now have a beautiful home that we are setting into and our cats are equally delighted!
Thank you so much for your kind words! We are thrilled to hear about your positive experience with our team at the Prestatyn office. It was a pleasure to help you find a new home for you and your furry friends. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe recently bought a property that was being sold through Beresford Adams Prestatyn Branch. The staff were polite, helpful and knowledgeable. They always returned calls, answered queries and acted in a professional manner. Thank you to all the staff
Thank you for choosing Beresford Adams Prestatyn Branch for your property purchase! We pride ourselves on providing exceptional customer service, and we are thrilled to hear about your positive experience. Our team is dedicated to always being polite, helpful, and knowledgeable. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleVery pleasant and courteous and very helpful, thank you for all your help and highly recommended
Thank you for your kind words! We strive to provide top-notch customer service and it's wonderful to hear we met your expectations. We appreciate your support and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleSam and the team have been really helpful and made the process so much easier.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had a fantastic experience purchasing my home through Beresford Adams. From start to finish, the whole process felt smooth, well-managed, and far less stressful than I expected. A special thank you to Olivia, who truly went above and beyond at every stage. She was always responsive, incredibly helpful, and kept me informed throughout the process. No question ever felt like too much trouble, and her support made a real difference during what can often be a complicated and stressful time. The whole team were professional, friendly, and clearly committed to making things as easy as possible for me. Their communication was excellent and they worked hard to ensure everything progressed efficiently. I’m really grateful for the support I received and wouldn’t hesitate to recommend Beresford Adams to anyone buying or selling a home. Thank you again, especially to Olivia, for making the experience such a positive one.
Thank you so much for your kind words! We're thrilled to hear that your experience with Beresford Adams was fantastic from start to finish. Our team strives to provide top-notch service and we're so glad that Olivia went above and beyond to make the process smooth and stress-free for you. Your recommendation means everything to us. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleCan’t thank Kate enough for all her help in our house purchase. Nothing was ever too much trouble and it would have been a totally different experience without her. Thank you!! x
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleThe whole team at the Holyhead branch were fantastic! Their communication was efficient and speedy, any questions answered very quickly. Really helpful with queries and would highly recommend.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe had a fantastic experience selling our house with Beresford Adams. Carlie was our key contact, and she was outstanding! She was incredibly positive, efficient, and professional from start to finish. Carlie’s communication and people skills are excellent, and she handled some tricky moments, including delays and issues raised during the survey, with calmness and good humour. Whenever something needed sorting, she always helped to move things forward, particularly when the process became difficult or stressful. She was always cheerful, responsive and reassuring, and her professionalism, combined with a genuinely warm personality, made what can be a stressful process much easier. Based on our experience, I would highly recommend Beresford Adams to anyone looking to sell their home.
Thank you for your kind words and recommendation! We're thrilled to hear that you had a fantastic experience selling your house with us. Our team, especially Carlie, strives to provide efficient and professional service from start to finish. We're happy that she was able to handle any challenges with calmness and good humour. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat agency. They stuck to the task and kept us in the loop at all times. Carlie gets an espies al mention for her stoic and calm approach to a few tricky moments. But overall, we could not have have for better.
Thank you so much for the kind review! We take pride in our dedicated team members, like Carlie, who go above and beyond to ensure our clients are happy. We're glad we could exceed your expectations and provide exceptional service. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleCarlie was a pleasure to deal with. Her energy and enthusiasm really stood out and made the whole experience very positive. Wishing her every success in the future. A big thank you to Coreen for her knowledge and helpful advice. It was very much appreciated.
Thank you for the kind words! We're thrilled that you had such a positive experience with Carlie and Coreen. Their energy, enthusiasm, and expertise are what sets us apart and we're so grateful for their contributions. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleRented my flat this week through Jamie and llango. They are fantastic team and made whole process to complete smoothly despite some hiccups. Jamie especially helped us out of the way to overcome some safety and repair issues in the flat. Hats off! to the letting team. Dr Khalid Siddiqui
Thank you so much for choosing to work with Jamie and Llango for your rental process! It's our team's goal to make everything run as smoothly as possible and we're so glad we were able to help with any hiccups that came up. We appreciate your kind words and will be sure to pass them along to Jamie and the team. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI’ve had a great experience renting through Beresford Adams in Colwyn Bay. From the initial viewing to getting the keys, the process was seamless. My thanks to Jamie, Ceri, Coreen, and everyone working behind the scenes. A special shoutout to Jamie, who was incredibly friendly and supportive throughout the entire process.
Thank you for the amazing review! We are thrilled to hear about your seamless rental experience with Beresford Adams in Colwyn Bay. Our team at Jamie, Ceri, Coreen, and everyone working behind the scenes work hard to provide excellent customer service. A special thank you to Jamie for going above and beyond to make your experience even better. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI would highly recommend Jamie for all your rental needs. He made the process of renting my property out very straightforward. He was informative throughout and was very good at keeping in touch through the process. I feel like I’m in very good hands and know he will keep me updated with everything. Ask for Jamie!
Thank you for the glowing review! Jamie is dedicated to providing exceptional service and making the rental process as seamless as possible. We are fortunate to have him on our team. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThank you all so much. The whole team was extremely helpful and supportive from start to finish. I would highly recommend to anyone looking to buy and/or sell their property!!
Thank you for choosing us for your real estate needs! Our team is dedicated to providing top-notch service and we're thrilled to hear we exceeded your expectations. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe have recently sold our home with Beresford Adam’s, and although stressful, the service has been excellent and well worth slightly higher selling fee. Lauren, Laura and the team put so much time into each client, it really feels personal. Lauren has been our main point of contact through the process, and she was an absolute dream. She chased every query, answered every question, gave so much reassurance and support when enviable bumps came along the way, we honestly can’t thank her enough. I just wouldn’t bother with the in house solicitors again, definitely find your own local!
Thank you for choosing Beresford Adam’s for the sale of your home! We are thrilled you had an excellent experience with our team, especially Lauren who went above and beyond to make the process as smooth as possible. We value each client like family and appreciate your trust in us. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GooglePerfect customer service
"Thanks for the kind words! We strive to provide exceptional customer service and it's great to hear that we hit the mark for you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleVery happy with the service provided for selling my house. Chloe, Jess and Laura were very efficient and professional. After a few hiccups which they dealt with for me we had a happy ending and a happy move. Thank you very much. 😁 …
"Thank you for your kind words and for choosing our team to sell your house! We're thrilled to hear that Chloe, Jess and Laura provided efficient and professional service, and that despite some hiccups, we were able to achieve a happy ending and move for you. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleMy experience as a tenant in Chester was awful from start to finish. Repairs were slow and painful, getting anything fixed took far too long, and even getting a simple reply from the landlord (via the agent) dragged on for ages. The overall attitude felt like delay, deflect, repeat. The deposit process was the final straw. When it came to returning the deposit, it felt like they tried to “find” reasons to deduct money rather than handle it fairly. Items were raised that weren’t even listed at check-in, which makes no sens yet you’re expected to either accept it or prepare for a long, stressful challenge to get your own money back. As a tenant you’re at a disadvantage, and it felt like they knew that and relied on the fact most people won’t have the time or energy to fight. I wouldn’t recommend them to renters. If you do rent through them make sure to document everything!!!
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester (1-3) has the most, with 281 reviews rated 4.3 out of 5, followed by Prestatyn with 239.
The 24 Beresford Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Clwyd won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
