Trusted Agent profile · Bedfordshire, Northamptonshire, Hertfordshire and more
Verified
★★★★★
2,570 reviews across 23 offices and 1 platform
Taylors Countrywide has 23 offices, in Cardiff (two offices), Bedford (three offices), Luton (three offices), Milton Keynes (two offices), Oxford, Northampton (two offices), Bristol, Dunstable, Biggleswade, Watford, Peterborough, Hitchin, Wellingborough, Sandy, Letchworth Garden City and Huntingdon (Bedfordshire, Northamptonshire, Hertfordshire, South Glamorgan, Buckinghamshire, Cambridgeshire and Oxfordshire). Together they have 2,570 reviews on 1 platform, rated 4.3 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Matthew and the team were fantastic at securing me a price I was particularly happy with, 102% of the asking price, in a really great timescale. Their knowledge ...Read the review from sellers
These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ...Read all 3 from buyers
Taylors Countrywide's 23 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe’ve just rented a property with Taylors and have had a great experience so far. Niall was really helpful, quick to respond and very efficient, thank you!PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
Googlebrilliant team. Kept me updated all the way and made sure transaction done smoothly. Will definitely use their services again . Well done Karl.PositiveProfessionalism
Thank you for your excellent 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like 👍🏿 to thanks to all staffs of Taylors Albany Road for their brilliant customer service and prompt reply to any queries. Thanks again Emily and Sean for the support during the process of buying one of their property.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleEmily and Karl were really helpful and very patient. They helped make the process of moving a lot less stressful than it could have been. Would definitely recommend.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleWe have had a really great experience with Taylors, what an amazing team- excellent communication, really professional staff- nothing was too much trouble- highly recommend- 5*PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleOnly ten weeks from our signing Agreement with agents to completion of sale. I was particularly grateful for the way they kept us informed of progress throughout the process, and also how quickly they found an alternative buyer when the sale to first prospective buyer failed to go through.PositiveResponsiveness, Professionalism
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations
5/5
GoogleNiall was excellent to deal with; with the current market being so competitive I found it really difficult to even get a response from other letting agents. After speaking with Niall in relation to a property I was interested in, his communication was excellent - he kept me updated on the progress and ultimately secured the property for me and my family. Highly recommended to anyone looking to rent.PositiveResponsiveness, Professionalism
2/5
GoogleI used this branch for both let and initial sale of my 2 bed house in Old St Mellons and have very split opinions about the two departments. I do NOT recommend their sales service to anyone. The sales agent I dealt with is Karl Pendry and I cannot say he is helpful or professional. During viewing stage, fake information regarding the property availability was given to several buyers which caused a serious complaint from my tenants. In the negotiation stage, he failed to highlight the risk of buyer’s mortgage conditions and persuaded me hard to continue with the underpriced offer after providing incorrect market trend information which he never admits it was due to his own lack of knowledge about local area. One of his colleagues actually phoned another agent to ask their sold prices nearby because they had absolutely no clue. I pulled out from the sale and terminated my agreement with Taylor’s immediately after. Another agent managed to secure a 10% higher cash offer 2 weeks after and their fees was even lower than Taylor’s. Letting department was great in the beginning finding tenants and getting everything set up. I recommended their service to a number of friends locally. Although they failed to provide keys to their own colleagues to do the checkout report even it was paid and arranged weeks ago. Would give them 4 out of 5 but unfortunately their sales colleague managed to achieve 0 out of 5 so overall 2 stars.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleTaylors have been absolutely super with helping me find a property in Cardiff! They’ve been incredibly communicative with me and very helpful answering all my questions promptly :) I would like to give a personal thank you the Charlie from the Roath branch! She has been very professional and helped we along the way!PositiveResponsiveness, Quality, Professionalism
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently moved into a rental property with the help of Charlotte - the smoothest experience I’ve ever had from a estate agent! Charlie was so helpful and professional - prompt to respond to calls and emails and happy to assist with any queries we had! Delighted with the house and the service we received. Just brilliant!PositiveResponsiveness, Quality, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleTaylors continue to provide the best customer experience. They operate with complete discretion and maintain the very best for both Landlord and Tenant. They just make it easyPositiveProfessionalism
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust Sold STC via Taylors, Peter has been great at getting us a wonderful buyer & has been awesome with all communications. Elle did all of the viewings & she is the best!!! She remembered everything to tell potential buyers, was always early & just super lovely to work with!! Thank you so much to everyone at Taylors x
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
4/5
GoogleAfter having a really terrible experience with our previous letting agents, Taylors have been fantastic during our first 3 months of renting. The FixFlo system is great and any repairs are done fast and to a great standard. We are really grateful for the caring service we receive after such an awful time with our previous agents. Thanks Taylors xPositiveResponsiveness, Professionalism
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
1/5
GoogleNot only are calls never answered but more often than note once you have made a selection the call just drops out - how do they stay in business? Hopefully not for much longerNegativeResponsiveness, Quality, Professionalism, Value
Hi Steven, We would also like to advise that our telephone lines do not give options to select, nor have we been able to locate you on our databases as a client. If your review was indeed about our local team and not left regarding another business or location, please contact us via review@countrywide.co.uk with full details so that we can locate you as a client. Kind regards, Scott @ Customer Relations
5/5
GoogleGreat help from Karl, Sean and Emily as a buyer of a property. Very efficient and helpful, with time afforded for multiple viewings of the property to assist with planning. Thankyou!PositiveResponsiveness, Professionalism
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe whole agent agency was helpful helping out the renting process and helped to communicate with the landlord effectively and get the job done. Special thanks to Alice and James.PositiveResponsiveness, Quality
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleThanks to Taylors at Cardiff Bay, I could spend a great time at Cardiff. I really appreciate their support during my tenancy. I strongly recommend them.PositiveQuality, Professionalism
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlice and Ellie are very friendly and helpful. They are very responsive in answering any queries we had. These have helped us makinga a decision to take the property eventhough we have only viewed it virtually. Hope we would be happy when we see the real one too. We like the process, which was very quick as we are very busy. We would say that the team members in Taylors Sales and Letting Agent Cardiff Bay are very professional.PositiveResponsiveness, Professionalism
Thank you for your excellent 5* review and wonderful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’m so pleased and impressed with the service we have been provided. Everyone we’ve met in the process has been incredibly friendly and withheld a happy to help attitude at all times. Particularly Alice, she has been very responsive and helpful throughout the entire process that would have been a lot more stressful if it wasn’t for her assistance. Because of this we experienced a smooth and well-organised renting process. I would be very happy to recommend Taylor’s to a friend in the future.PositiveQuality, Professionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am very happy with Taylors, in particular with Alice, for helping me find a very good apartment in Cardiff. Everything was organsed quickly and smoothly. Alice was very nice and professional, and she has very good people skills. I would be happy to recommend Taylors to any friend.PositiveResponsiveness, Professionalism
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleTaylors in Cardiff Bay recently sold our leasehold flat, and we are extremely pleased with their friendly and helpful service. Consistently following up with excellent communications and chasing up all parties, this ensured our sale completed prior to Christmas. Thank you to Sian and team for their dedication to ensuring the sale completed on time.PositiveResponsiveness, Professionalism
Thank you so much for this fantastic 5* review and recommendation Emma. We really appreciate your kind words for our hard working team. Best wishes, Graham, Customer Relations
5/5
GoogleThis is my second time to find a place via Taylors. Back a year ago, when I first came to Cardiff, Taylors is the first and quickest agent that reply to me within 2 days. However, I did not rent any house via them. But a month later, they gave me a ring and asked me whether I still want to rent that house. I would say this is not a UK style(You guys may know what I mean, lol) A year later, I have sent a couple of emails via Rightmove. This time, Taylors is still the fastest agency that responds to me. Their staff are responsive, kind, on time. They don't waste your time, straight forward. After viewing and decided to rent the flat. their staff even gave me a call on Friday to say that she will be on leave for three days, how they respect their client! So that I won't be worried about my renting process. If you want to rent or buy a property, just go for Taylors. No kidding, I don't have another choice in the city so far.PositiveResponsiveness, Quality, Professionalism
Thanks for the wonderful comments and 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleReally good team. Just brought my first house and the help I got from Luke to find this house and Selina doing my mortgage I won’t be going anywhere else. Also big thanks to Clive and Adam for supporting me through the sale and getting me the keys as soon as possible. Wouldn’t recommend anyone else!!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe sold our house with Taylors and the team were very patient guiding us through quite a tough process in which we sadly lost our buyer halfway through (no fault of Taylors, it was a problem lower down the chain). The Taylors team really pulled out all of the stops to find us another buyer ASAP so that we didn’t lose our onwards purchase. Overall the process was 9 months for us start to finish, bearing in mind that Taylors only get paid once completed, we really got our moneys worth out of the Team! The whole time Luke, Clive, Adam and everyone else at the Dunstable branch that we dealt with remained calm, approachable, competent and reassuring. They also patiently put up with being on the receiving end of my frazzled rants at the more testing parts of our process, we really appreciate all that the team have done for us, and we’re so relieved we finally made it into our new home.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
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Cardiff (Unit 13) has the most, with 471 reviews rated 4.6 out of 5, followed by Cardiff (International Drive) with 327.
The 23 Taylors Countrywide offices, by town:
3 reviews from buyers, rated 1.0 out of 5 on average. For example, Gemma wrote: "These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ..."
