Trusted Agent profile · Bedfordshire, Northamptonshire, Hertfordshire and more
Verified
★★★★★
2,567 reviews across 23 offices and 2 platforms
Taylors Countrywide has 23 offices, in Cardiff (two offices), Bedford (three offices), Luton (three offices), Milton Keynes (two offices), Oxford, Northampton (two offices), Bristol, Dunstable, Biggleswade, Watford, Peterborough, Hitchin, Wellingborough, Sandy, Letchworth Garden City and Huntingdon (Bedfordshire, Northamptonshire, Hertfordshire, South Glamorgan, Buckinghamshire, Cambridgeshire and Oxfordshire). Together they have 2,567 reviews on two platforms, rated 4.3 out of 5 overall.
2,563
Reviews on Google
All 23 offices
4
Reviews on The Trusted Agent
All 23 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Matthew and the team were fantastic at securing me a price I was particularly happy with, 102% of the asking price, in a really great timescale. Their knowledge ...Read the review from sellers
These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ...Read all 3 from buyers
Taylors Countrywide's 23 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleIfzal was really helpful throughout the whole process. He was professional, friendly and always available to answer my questions. He made everything feel much simpler and less stressful.
Thank you for the positive feedback! We are so glad that Ifzal was able to provide excellent service and make the process easier for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat experience buying our first home through Taylors in leagrave. We worked with Mia, who was brilliant from start to finish. She was professional, and happy to answer any questions we might have had. Couldn’t recommend this office enough, thank you so much!
We are thrilled to hear about your great experience purchasing your first home with us! Mia is a valued member of our team and we are glad she provided you with professional and helpful service. Thank you for choosing Taylors in Leagrave and recommending us!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleI can’t thank Asiya enough for all her help throughout the process. She has been brilliant from beginning to end and made what could have been a stressful experience feel straightforward and manageable. Asiya was extremely patient, approachable and always willing to help whenever I had a question or needed clarification. Her communication was excellent, and I always felt that I was kept informed and that things were being properly followed up. She is a credit to the team and genuinely went the extra mile to make sure everything progressed as smoothly as possible. I would have no hesitation whatsoever in recommending Asiya to anyone looking for a reliable, professional and friendly estate agent. A fantastic service all round!
Thank you for taking the time to leave this wonderful review, we are so happy to hear that Asiya provided you with a smooth and stress-free experience. She truly goes above and beyond for her clients, and we are grateful to have her on our team. We appreciate your recommendation and look forward to working with you again in the future!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleThe staff were, friendly, professional, very helpful and without a doubt, during our traumatic sale and purchase, we're our rock. Thankyou Simon Tim, and everyone else Linda and Michaela
"Thank you for your kind words and for trusting us during such a busy time. We are glad to have provided a positive experience for you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleTatenda has been exceptionally and is a credit to Taylor's. He is friendly, knowledgeable and helpful which is great especially when you're a first time buyer. No question is silly to him and his help is fantastic. He is always quick to respond and able to support you with sales enquiries. Couldn't recommend him enough! ⭐
Thank you so much for your kind words about Tatenda! We are delighted to have him as a member of our team and we will definitely pass along your feedback. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a fantastic experience with Taylors Sales Agents while buying our first home. A huge thank you to Sam, who was so helpful, friendly, and supportive throughout the whole process. We'd also like to thank Wasim for keeping everything moving and being so helpful along the way. We really appreciate all their help and would highly recommend Taylors to anyone looking to buy a home.
We are thrilled to hear about your fantastic experience with Taylors Sales Agents, and we're especially grateful for Sam and Wasim's helpful, friendly, and supportive service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI really like the services of Takbir Ahmed, He was so supportive making sure all things works well.
Thank you so much for the positive feedback! We're thrilled to hear that our team member, Takbir Ahmed, provided you with excellent service and support. Our goal is always to ensure everything runs smoothly for our valued customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWent to view somewhere and Takbir met me and took me round, he also then gave me a lift to the next place I needed to go to which was very kind of him! Would recommend this agency:)
Thank you for the kind review! We are glad that Takbir went above and beyond to make your viewing experience convenient and enjoyable. We strive to provide exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAbsolutely fantastic experience with Wasim and the Rose Hill team guiding us through the process of buying our first home. From the initial first viewing to the day of completion, Wasim has been extremely generous with his time and expertise, keeping us updated and informed throughout and never making us feel stupid for how clueless/excitedly impatient we were! They were always professional and competent but I think what really sets them apart from other agents is that they handled every stage with genuine humanity. They made it clear that they understood that this was a hugely important and emotional experience for us, and always made us feel listened to, supported and valued. I would imagine the property we bought was at the low end of their average sale price but the service we received was exemplary. The seller has told us that they also had a brilliant experience from the other side too. Thank you so much Wasim and the whole team - we have appreciated your support and wouldn't hesitate to recommend you.
Thank you so much for your kind words! We are thrilled to hear that you had a fantastic experience with us while purchasing your first home. Our team takes great pride in providing top-notch service with a genuine touch. We value your trust in us and would love to help you and your loved ones with any future real estate needs. Cheers! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleGreat agency and very professional, helped us find tenants for our property in a short time, Takbir was great at communicating with us, thank you
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe used Taylors to help us find somewhere to rent in Oxford. Takbir was one of the most helpful estate agents I've ever met and was super helpful and friendly both over the phone and at the viewing. Would recommend.
Thank you for your kind words! We're glad we could help you find a great place in Oxford. Takbir and our team strive to provide excellent service to all our clients. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team.
2/5
GoogleNot a great experience. I found the whole rental process very frustrating. I was repeatedly told someone would call me back, but they never did. Every time I rang, I spoke to a different person, who would again promise a callback that never happened. Communication was poor throughout. After collecting the keys to the flat, I was informed by someone else about a concerning safety issue affecting the building. When I contacted the letting agent to ask why I hadn’t been made aware of it beforehand, they had no knowledge of the issue at all. It was concerning that they appeared not to have carried out even basic checks on the building they were renting and selling properties in. They were also extremely unhelpful in advising who was actually responsible for the issue or who I should contact. Overall, I was left feeling unsupported and disappointed by the lack of communication and awareness. They just seem very…clueless
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleChris Ekomisa helped a lot, very thorough with explaining details, understanding, and helpful. 10/10 service
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleThe worse estate agents to deal with Bad service
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleAvoid these estate agents at all cost. Booked a viewing which was confirmed by email and sms text. We received a call on the day to confirm our appointment. We travelled 3.5 hours to view the property arrived in time to find no one at the property. We called the estate agents 8 times and left two voicemails. We still 3 days later have not received a call an email or any communication. We waited over an hour in case they were running late. Not a phone call in sight from them. Absolutely disgraceful. Whoever is managing this place needs to be sacked they are clearly incapable of running a business.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Chanelle, Customer Feedback and Support Team.
5/5
GoogleChris recently showed me and my partner a couple of houses. He was very professional, engaging and listened to what it was we were looking for.
Thank you for your kind words! It was a pleasure showing you and your partner around. We strive to provide a professional and attentive experience for our clients. Happy house hunting!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleI had a fantastic experience working with EMMA at Taylors From start to finish, she was professional, attentive, and truly went above and beyond to help me find the perfect home. She listened carefully to my needs, kept me updated every step of the way, and made the whole process smooth and stress-free. I can't recommend Emma enough.
Thank you for your kind words! We are thrilled to hear that you had a fantastic experience with Emma at Taylors. Our team takes pride in providing attentive and professional service, and it's our pleasure to help you find your perfect home. Thank you for recommending us to others. We appreciate your support! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a goodexperience renting my apartment through Taylors Bedford. Ruby was excellent throughout the process, friendly, professional and always quick to respond. The documentation and referencing were simple, and the whole moving process was smooth and stress-free. Thank you, Ruby, for making everything so easy.
"Thank you for sharing your positive experience with us! We are thrilled to hear that Ruby provided exceptional service during your apartment rental process. We strive to make the moving process as stress-free as possible and we are happy to hear we succeeded. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI love there services, there staff are so good expecially Ruby she is very good and polite.
We are thrilled to hear that you love our services and that our staff, especially Ruby, exceeded your expectations. We take pride in providing excellent customer service and will make sure to pass on your kind words to Ruby. Thank you for choosing our business! Kind regards, Lucy, Customer Relations.
5/5
GoogleRuby was super helpful when it came to finding us a property and making sure the property was ready for us by the move in date.
Thank you for the amazing feedback! Our team is thrilled to hear that Ruby provided exceptional service in finding your perfect property and ensuring a smooth move-in process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleOutstanding service from start to finish! I honestly cannot recommend Taylors highly enough, especially Reece and Matt, who were absolutely exceptional throughout the entire process of buying my home. Buying a house is often one of the most stressful experiences you'll go through, and in my case it was particularly complex. There were times when it genuinely felt as though the sale might not go through, but thanks to the persistence, professionalism and dedication of Reece and Matt, but now I have the keys to my wonderful new home. From the very beginning, the communication was outstanding. Whenever I called, there was always someone available to speak to, which is so reassuring when you're going through such an important purchase. If Reece or Matt weren't immediately available, they always returned my calls when they said they would. I was never left wondering what was happening or chasing people for updates. Their communication was consistent, honest and proactive throughout. Reece was fantastic from day one. He was approachable, friendly, patient and genuinely cared about making sure everything progressed as smoothly as possible. He kept me informed at every stage and was always willing to answer my questions, no matter how small. I never felt like just another customer; I genuinely felt that he wanted the purchase to succeed as much as I did. Matt, as Branch Manager, was equally incredible. As the sale became more challenging, he became increasingly involved and worked tirelessly behind the scenes to keep everything moving. His experience and determination were evident, and he was instrumental in overcoming the various hurdles that arose. It was clear that both he and Reece were working together as a team, constantly following things up and doing everything they could to prevent the sale from falling apart. What really stood out was that neither of them ever made me feel like I was asking too much. They remained calm, kind and professional throughout what was a very uncertain and sometimes stressful process. They genuinely cared about achieving the right outcome rather than simply completing another transaction. I can honestly say that without Reece and Matt, I don't believe this purchase would have completed. Their persistence, excellent communication and willingness to go above and beyond made all the difference. Every penny of commission they earned was thoroughly deserved because they worked incredibly hard for it. If you're looking for an estate agent that genuinely cares about its clients, communicates brilliantly, and will work relentlessly to get your sale or purchase over the finish line, I would recommend Taylors without hesitation. Thank you, Reece and Matt, for everything you did. I will always be grateful for your hard work and support.
Thank you for your amazing review! We are thrilled that Reece and Matt provided such exceptional service throughout your home-buying journey. We pride ourselves on excellent communication and dedicated teamwork to ensure a smooth process. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am looking for a property to rent and Ruby has been fantastic offering support and answering all my queries politely, patiently and with kindness. She has a great personality and professionalism. Thank you Ruby for not getting tired even when we sounded confused!
Thank you so much for taking the time to share your experience! We're thrilled to hear that Ruby has been fantastic in assisting you with your property search. We're proud to have her on our team for her professionalism and kind demeanor. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWould recommend Taylors Biggleswade Sales without hesitation. Easy 5 star review as Taylors Biggleswade have been very helpful and supportive. Santino and team provided good support setting up the account then providing a steady stream of potential buyers. Viewings were handled professionally and feedback given promptly. It was a difficult market in many ways and that reflected in pressure on the sale price, this was discussed and worked through. We are almost through to completion now and even so I am sure this review will not change before the end of our business. I'd like to thank Santino for making promises early on that him and the team delivered on.
Thank you for your 5-star review! We are delighted that we could provide you with the support you needed in the difficult market. We make it our priority to deliver on our promises and help our clients reach their goals. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleDefinetly was not happy with Taylors in Dunstable. It was obvious I actually never understood anything when selling my home..But, I soon learnt literally overnight and realised the extortionate price 'he' charged me using a silly printed piece of paper with figures on and with no percentage either stating the fees on selling a home. As 'he' smugly pointed out "he was worth it" luckily with help from a friend who pretended she was selling her house to find out the fees from Taylors, I realised i could get a 1 % fee instead of his greedy extras on top. They never sold my home reason being it was over priced and it was their price and not mine..I had 2 viewings which i still believe were fake and was let down each time an hour before and one actual viewing with half hour notice given however, but with a lovely young lady from Taylors and she gave me feedback straight away. Yet I still would never ever use Taylors again because it was all about making extra money from me in anyway 'he' could.
Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cardiff (Unit 13) has the most, with 470 reviews rated 4.6 out of 5, followed by Cardiff (International Drive) with 327.
The 23 Taylors Countrywide offices, by town:
3 reviews from buyers, rated 1.0 out of 5 on average. For example, Gemma wrote: "These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ..."
Tell us what you need and up to 3 trusted local agents will be in touch.
