Nicholas Humphreys estate agents in Manchester, Nottingham, Stoke On Trent and 14 more

Dear Lee, Thank you for your great review! We aim to provide a professional, helpful and friendly service at all times and we are delighted you feel you have received this level of service from our team! Kind Regards Nicholas Humphreys Nottingham

Catty, thank you for your review and feedback. We look forward to welcoming you as a Nicholas Humphreys tenant for the forthcoming academic year. Best wishes - The Nicholas Humphreys team

Thank you for your feedback, it's always appreciated.

Hi Bradley, It is great to hear you are pleased with the customer service our team have provided you with, in particular our colleague Will. Thanks for your feedback, it is much appreciated. Nicholas Humphreys Nottingham

Dear Manveer, I have tried to call you several times to discuss and understand the issues you have raised but unfortunately have not been able to get through to you on your mobile. I am struggling to find any correspondence during your tenancy on our online maintenance portal Fixflo or via email regarding the issues mentioned. I would appreciate it if you would forward me the correspondence relating to this so I can look into it further for you and understand where the breakdown in communication has occurred. At all times, we strive to operate a transparent service. Our administration fees are outlined under both the reservation terms and within your tenancy agreement. We will always aim to help our tenants and provide the best service possible. Unfortunately such occurrences as tenants choosing to leave their contract early will result in an extra fee, which is detailed in the contract, due to the extensive administrative work involved. I look forward to hearing from you. Kind regards Maddie at Nicholas Humphreys madeleineg@nicholashumphreys.com

Hi Maroof, Thank you for your great review! We are really pleased to hear you enjoyed buying your house through us and that you would recommend us to others! We will be sure to pass your comments on to Kevin! Nicholas Humphreys Nottingham

Hi Samar Thank you for the five star review! Nicholas Humphreys Nottingham

Hi Jamrick, Thank you for leaving us a five star review! Kind Regards Nicholas Humphreys Nottingham

Hi Sara, Thank you for your rating. We are always interested in our clients feedback. Should you wish to email us some additional comments to accompany your rating please email Maddie on: Madeleineg@nicholashumphreys.com Kind Regards, Nicholas Humphreys Nottingham

Hi Veronica, Thank you for your excellent rating. Kind Regards Nicholas Humphreys

Dear Moin, Thank you for your rating. Should you have any additional comments to add to your review, please email Maddie on madeleineg@nicholashumphreys.com Kind Regards, Nicholas Humphreys Nottingham

Dear Alex, Here at Nicholas Humphreys Nottingham we take all feedback, positive or negative, very seriously. I would be grateful if you could email me at madeleineg@nicholashumphreys.com to provide me with further information in relation to the rating you have left. Kind Regards Maddie at Nicholas Humphreys

Hi Peter Thank you for your rating. If you wanted to leave further comments in relation to your rating please email Maddie at Madeleineg@nicholashumphreys.com We value all feedback provided. Kind Regards Nicholas Humphreys

Hi Olivia, Thank you for your excellent rating. Should you wish to provide further feedback please email Maddie at madeleineg@nicholashumphreys.com Kind Regards Nicholas Humphreys Nottingham

Hi Ossama, Thank you for the great rating. Should you wish to provide further feedback please email Maddie at: madeleineg@nicholashumphreys.com Kind Regards Nicholas Humphreys Nottingham

Dear Carl, We are really pleased you are happy with the purchase of your new home and the service you received from our Sales Manager. Kind Regards Nicholas Humphreys Nottingham

Hi Darium, Having reviewed our diary in accordance with your name on Google, I have been unable to locate the viewing appointment that you are referring to. I would be grateful if you could email me the date/time and property you were booked in to see so I can have a look in to the matter further for you. My email address is as follows: madeleineg@nicholashumphreys.com Kind Regards, Maddie at Nicholas Humphreys Nottingham

Dear Sean, We are delighted you have received such a great service from our colleague Kevin. Thank you for your feedback. Kind Regards Nicholas Humphreys Nottingham

Hello Diana, thank you for your feedback. We regret to hear of your recent experience whilst dealing with our Nottingham office. After looking into the issue in more detail, I can see you were booked in to view one of our properties, which we confirmed on the morning of your appointment. Moments before your appointment we received a formal application for the property from a previously arranged viewing. It is standard company policy that we work on a first come, first served basis with any property we are actively marketing, with the first submitted application successfully securing the property. Unfortunately in this case we had very little time to advise you the property had been secured, however did so as soon as this was brought to our attention. We apologise for any inconvenience caused and would be happy to discuss the matter in more detail if you so wish.

Dear Rosie, Thank you for your review based on your experience with us as your letting agent. We are really pleased that you are happy with service that you have received. Regards, The Nicholas Humphreys Nottingham Team

Good evening Iona, We have received your review online in relation to the service you have received from Nicholas Humphreys and your student property. We fully take on board any feedback with the aim of improving our service and procedures wherever possible. Please see my comments below after looking into the items mentioned... Looking through the maintenance issues you have reported online, I can conclude they were all closed with works completed and nothing has been reported following that to state otherwise? I appreciate you may be aware of maintenance that needs fixing within the property, however if this is not relayed to us we are not in a position to actively resolve these issues on you and your housemates behalf. We always try to make sure tenants are happy with the maintenance works and that the issues have been resolved. With regards to the cleaning charge and deposit dispute I have not received any emails form yourself or housemates which dispute the proposed charges, the only disputes I have received are alongside the confirmation of their bank details? If you were looking to dispute the costs I would have been more than happy to discuss this further with you. I have been in contact with you all to advise we had not received all the bank details to refund your deposits. I apologise if this has taken longer than anticipated. I can confirm we received the final details on Wednesday 21st of August. This can now be passed across to our accounts team to process the payment on Mondays payment run. This will then take 3 to 4 working days to reach your account. If you would like to discuss the matter further please either contact me via email: catherineb@nicholashumphreys.com or via our office number 0115 870 9619

Dear Brendon, I am disappointed to hear of your recent experience whilst dealing with our Nottingham office. As a business we take all feedback, negative or positive on board with a view to improving the level of service we offer both tenants and landlords. If you would be kind enough to email me directly at jonathanm@nicholashumphreys.com, I will look into the facts surrounding the issues you have raised within your review. Regards