Nicholas Humphreys estate agents in Manchester, Nottingham, Stoke On Trent and 14 more

★★★★★ 5/5

Google

Excellent and quick responses to queries and questions. Our property manager (Maddie) is very efficient and helpful and immediately provided us with a studio that was appropriate for our living requirements. Great company and property manager, highly recommend.

Rosie · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

Honestly shocking. I lived in a Nicholas Humphreys house for a year. Worst mistake ever. The oven, tumble dryer, drains and some of the lights in the house were all broken for large proportions of the year(some from when we first moved in). We were told to fill out forms online to file to get them fixed. We did so for each of these things multiple times. None were fixed bar the oven, which broke again 2 weeks after. We proceeded to try get it fixed again, and nothing came of it - shock. At the end of the year we left the house in a state certainly not dissimilar from the state we were welcomed to when we moved in (apart from we accidentally left a few items behind). As a result of this we were charged £300 for a cleaning fee which was just utterly ridiculous. We have photos from when we moved in to prove the state of the house was very similar but of course, this did not matter. Therefore getting our deposit back was a nightmare as we felt we were being scammed. When we finally gave into them and decided to just take what we could of the deposit, as we are all students and needed our money back, we sent our details in and still did not receive the money back for an inordinate amount of time on the grounds that “we hadn’t all sent our details”. We all have proof we sent our details in before we were forced to inquire. To this day we still don’t have our money back. Worst service ever.

Iona · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 2/5

Google

Nicholas humphreys are one of the most incompetent and expensive lettings agencies in nottingham, I have used them for 2 houses over 3 years and not using their services feels like a fresh breath of air. They are terrible at upkeep & fixing problems, communication, emergencies, and are disorganised and rarely have any knowledge of how the law works. They also flagrantly break the law when it comes to deposits. They lost our inventory one year and still claimed nearly 100% of ours - showing it doesnt matter what you do, they will always try to take yoir money. In general do not use them if you can help it.

Brendon · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

Had a really good experience with Nicholas Humphreys in Nottingham for my student letting, and would therefore highly recommend them! Cannot thank our estate agent Kirsty enough as she made the whole process so easy and hassle free!

Emelia · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

I placed a rental property for sale through this agent and was delighted that they very quickly found a buyer for me. I was also introduced to an excellent conveyancer through them. Communication was very good throughout - Kevin kept in touch during the sale process. Overall, I am very pleased with the service received, and based on my experience would recommend them.

Lyn · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

This filthy agency rents out unfinished accomodations to students (archer house). Compensation has been promised but has yet to be specified 6 months in. Compensation was also promised for not being able to move in on time due to their incompetence however I have yet to receive that too. Laundry was unavailable for 2-3 weeks at the start. 6 months in it's difficult to receive mail and packages unless you want your packages to be opened by other people as packages were once dumped in a bag and left at the front entrance of the whole accommodation. No reception, no mailbox. Some items for the room such as the headboard was only given 4 months in, the TV was fitted on unprofessional so the TV came out of the wall however this was fixed. The common room is still unfinished and hasn't made any progress since November. It seems like they are trying to cut costs as the quality of this accommodation is not only awful but is unfinished. This in unacceptable and no one should even pay for an unfinished product when the finished product was promised for September 2018. At the time of this review it is February 2019. Unacceptable agency as they should look after their clients and only provide the best if they actually cared about customer satisfaction. Here is where a Nicholas Humphrey employee will write a lazy message explaining how it's not their fault even though these faults and problems occur due to ones incompetence. Replying to edit: It should be your responsibility to check your own property listings to protect your customers. The deflecting of responsibility is disgusting. Yes. The name is different.

Lewis · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

Wanted to put 0 star however not possible. Awful experience with this estate agent. When signing the contract the most basic part of it being the cost, we calculated that the numbers were incorrect and they were attempting to charge us more than the total rent. It took several members of staff to finally realise that our maths was correct and they amended the contract, very unprofessional and also unprepared as this appointment had been arranged for a while. Plus the house had been rented for the previous year and therefore how difficult is it to print a new contract to be signed? We then moved in to a house with smoke damage which they said was "habitable". Took a lot of arguing to get them to agree to paint over this as they maintained that the property could be lived in safely ! The walls were not even cleaned, one coat of paint was used to attempt to cover the smoke damage, just on the walls not ceiling or skirting boards. Due to the guttering being full and inefficient extractor fans (kitchen and bathroom) the property was damp and mouldy. This was reported however after months of waiting, a contractor came to view it and stated we would need a dehumidifier, which never materialised. One of the rooms did not even have a desk chair which arrived 4 months after moving in due to us asking repeatedly. If any repairs were needed, despite non-urgent repairs having a 28 day deadline, this never happened and each time we had to keep chasing them to fix things despite their online fixflo reporting system. Just because it is a student property does not mean they should ignore these basic things. With an administration fee of £150 each, as well as a checkout fee of £90, I do not see what this money was used for as they are totally inefficient. Upon returning the keys, which we signed for, I received a phone call over a week later asking us to leave the property and return the keys. Luckily we had proof that we had returned our keys by signing for them! So unprofessional, also very rude staff on the phone. The deposit took forever to be returned despite leaving the property immaculate, especially as when we moved in it was filthy despite having "professional cleaners". The property manager at the estate agents left but we were not told this and therefore were emailing him with no response for months, until we spoke to them on the phone and they said he had left and they were assigning a new property manager. After finally speaking to her, it was apparent she knew nothing about the property and was of no help. Would never ever use them again and even the landlord was leaving for another estate agents.

Tilly · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

Kirsty Inglis has done a great job for us during the changeover of our residents this summer. She has made it all happen very smoothly. This involved some very early mornings. Over the past year she has supported us by her efficiency, reliability and hard work. She has shown a high degree of professionalism. All of which works well for us and our residents. She has worked hard to let our property, giving us excellent occupancy and good residents. Many thanks.

David · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

Nicholas Humphreys managed the sale of our rental property recently. They acted very professionally throughout with Kevin Laban particularly due praise for his committed approach and personable manner. They found us a buyer quickly and when that unfortunately fell through, were quick to act in finding us an alternative. I would not hesitate to use Nicholas Humphreys again in the future.

Christopher · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

Used Nicholas Humphreys for our student house last year and have just used them again for this year. Fast communication, good houses and easy to work with staff. Would recommend to students as the process was simple. Heidi has been especially helpful.

Tara · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

Jonathan and his team couldn't have been more helpful, I needed to secure an accurate valuation of my property with a view to selling in the near future. They were incredibly supportive and talked me through the whole process giving me confidence in the valuation they provided. I will certainly be using Nicholas Humphreys Nottingham for any property services I need going forward.

Reece · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

Nicholas Humphreys has managed our property for many years now. They provide an excellent, proactive and efficient service. You always know your property is with a safe pair of hands as far as maintenance goes as well as letting it out on an annual basis. We would recommend them unreservedly.

Leigh · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

We are a group of students that will be using the estate agents for the second year now. Although there have been issues along the way, our property manager Kirsty appears to make it her priority to see to it that we are well looked after and the issues are promptly addressed. I would heavily recommend them over other student letting services as any issues we have raised with Kirsty have always been taken seriously, she has always been extremely helpful and happy to give advice. We have been well respected and not treated like our needs are unimportant like other student letting services are known to do. It's a great service with helpful staff.

Christopher · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

Nicholas Humphreys were extremely helpful and prompt in dealing with any issues that we had in our property over the 2 years we were in one of their properties. William Young was particularly good, getting back to us almost immediately! I would recommend Nicholas Humphreys to any student looking for accommodation

Kyri · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

I have just sold an investment property with Nicholas Humphreys Nottingham and feel it is important I let future sellers know of the very professional service I have received from Kevin Laban Who was in charge of the sale. From our first meeting until the sale was completed within three weeks Kevin was extremely helpful and thorough Kevin is a credit to his profession, once again many thanks for the first class service. !!!!

Paul · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

My houses have been with NJH for a fair few years. Living abroad brings challenges with rental properties and my previous agent didn’t communicate effectively. Jonathon and his staff are extremely effective at letting me know when there’s any problems with the houses and they find tenants quickly, even when we have tenants pull out last minute. Fair with fees, even when the new ban came in they explained what was happening. Great company.

David · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

We were expecting another tough time with our letting agency having seen other reviews and heard stories. Our first few weeks with them weren't great as the house wasn't in a good state. However we had a great experience with NJH in the end. Our deposit was sorted correctly and during our tenancy whenever we had an issue it was sorted within the next 2/5 days. Although its a pain to always log everything online if you do it they are very good. This may be mainly down to Will Young who was in charge of our property. He looked after us and the house brilliantly.

Thomas · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

I have been with Jon at Humphreys for the last 5 years, he’s always been professional and looked after my properties as if they were his own. He always advises me of new properties that he thinks would be suitable to add to my portfolio. The guys in the office are great and if I have any issues they are always sorted quickly. Keep up the good work.

Amit · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

We have had an amazing experience with Nicholas Humphreys from the moment we moved in. They are always easy to contact and very quick in their responses. Kirsty has been particularly great in always ensuring that everything runs smoothly, and she is always extremely friendly and helpful. We reported that our washing machine was broken and they had a new one delivered and fitted the next day. The same thing also happened with our tap that we reported as broken - they had someone fit new ones the next day. We would definitely recommend Nicholas Humphreys as an estate agent.

Nazgol · 2 January 2020 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

Rating only, no written review.

Henry · 2 January 2020 · Nicholas Humphreys Norwich

★★★★★ 5/5

Google

Rating only, no written review.

Donna · 2 January 2020 · Nicholas Humphreys Norwich

★★★★★ 5/5

Google

Rating only, no written review.

Cathryn · 2 January 2020 · Nicholas Humphreys Norwich

★★★★★ 5/5

Google

Rating only, no written review.

Adam · 2 January 2020 · Nicholas Humphreys Norwich

★★★★★ 5/5

Google

Excellent service

Adam · 2 January 2020 · Nicholas Humphreys Norwich