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★★★★★
2,914 reviews across 17 offices and 2 platforms
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,914 reviews on two platforms, rated 4.2 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleRating only, no written review.
Hi Vernisse, thanks for your review, you left one of our properties almost a year ago. We apologise we haven’t given you the service you were looking for. Should you wish to discuss further please email bena@nicholashumphreys.com
1/5
GoogleRating only, no written review.
5/5
GoogleVery friendly and fast, would reccomend.
Thanks Vladislav!
5/5
GoogleI would like to give a massive thanks to Lewis Meecham For his part in our purchase of our new property in dereham We have bought and sold 7 properties to date with many agents never been as easy as this one Thank you Lewis you are a star will hopefully use you in the future even if it's not local to yourselfPositiveResponsiveness, Professionalism
Thanks Graham for your review!
5/5
GoogleWhat a smooth and easy process! I honestly can’t thank Sam and the team enough for all the fantastic advice and hard work they put in to finding my first home. Couldn’t recommend you more! A*****
Thanks for your review Matt!
5/5
GoogleAgent Aaron provided an excellent service, and has been extremely helpful. I highly recommend this agency to any students looking for a house to rentPositiveResponsiveness, Quality, Professionalism, Value
2/5
GoogleMeh, when i look back on it they tried to pull a fast one on my deposit and also felt like they kinda patronised me because im a student. Id look elsewhere for student lettings Reply: i changed the review the first time because you called me moaning about my genuine feelings towards the service. I left the flat in a cleaner condition than i received it, so dont try to save face online with lies as the place was spotless and photographed as so whereas when we arrived paint was falling off the walls and there was a sewage smell and no sofa (which took months to fix and numerous phone calls) no one wants to email u lol
Hi Keelan, thanks for your review. We do not feel this is a fair comment on the service you had received from us however if you would like to discuss further please email bena@nicholashumphreys.com
1/5
GoogleI left my student property on the 1st september and despite sending countless emails about receiving my deposit back they have not complied, continually sending me conflicting pieces of information. I have contacted the director had no response. Furthermore, the deposit is insured by the TDS which states a deposit must be returned within 10 days and this has not happened. They are very responsive and quick when anything has to do with rent. However when it comes to getting money back from them it is virtually impossible. I am not the only person this has happened to on student boards on facebook, certain names of individuals that work here turn up! They have a reputation of dragging out deposit returns. IF YOU ARE STUDENT DO NOT RENT FROM THEMNegativeResponsiveness, Professionalism
5/5
GoogleI’m a student at the University of east anglia & was really struggling to find a property for myself and friends. I was approached by Lewis at Nicholas Humphreys who had a few property for us to view a stone throw from the UEA. We have just finalised the let & cant wait to move in. A huge thank you to Lewis & Nicholas Humphreys for their professional & quick service.
Hi Jamie, thanks for your review!
2/5
GoogleHave you ever wondered why you can`t leave personal reviews on the agencies website, but read around six 5 star reviews - none of them worse than 5 stars- on their page? I suppose they are not authentic, they are simply fake. Otherwise I would have had the option to leave my own review on their page. They replied all my mails within some hours in the process of payment and contract. After having received my money happily, there was no reply at all anymore. There was so many trouble with the agency that I actually don`t know where to begin with. A wrongly dated contract, wrongly spelled names (both were never changed, even messaging them didn`t change anything). Until today I never got the counter-signed contract back. They send us a new contract for the whole flat trying to cheat on us (making us all reliable in case one Person moves out!! we did not sign it) They didn`t reply to any of my e-mails within the 3 months I lived in Norwich. They announced an annual check for a concrete date and then popped in the flat randomly another day (the agent came in without any clue where to find which room). Let`s see if I will get my desposit back. To summarize, I think they try to make money with the least effort. I think they also made use of my situation as I was in the situation to find a room from abroad, online. Please, just be careful!
Hi Laura, we don’t have anyone on our system with your name as a client. Please email bena@nicholashumphreys.com to discuss your review further. Thanks, Ben
1/5
GoogleI’d like to thank the team at Nicholas Humphreys in Norwich for completely changing my definition of inept. I had low expectations of student letting agencies anyway but was surprised to see that the guys in the Norwich office managed to lower my expectations even further. They truly raised the bar to a new standard in terms of disappointing treatment of tenants. After a rodent infestation at our property Nicholas Humphreys were very reluctant to do almost anything, in fact we had to organise for pest control ourselves and as far as we are aware, the pest control team still haven’t been paid by the letting agency for multiple trips to the property. After venting my frustration in the form of leaving them a one star review on google, in a last ditch attempt to try to get their attention, I was actually contacted by the branch manager only to be informed that I had no right to leave them a review as I apparently wasn’t even one of their tenants, which seems to be their go to response when they have no other answers as you can see from this thread. Additionally trying to salvage any refund of a deposit has been a complete nightmare. I can only assume there is a small black hole that exists in the Dereham road office that exclusively pulls in tenants money and common sense because once it’s gone it seems very difficult to get anything back from them. If anyone can help the guys out there I feel like they’d really appreciate it because I think they’re struggling a little bit.
Dear Ewan, I'm sorry you have not received the best experience. We do not have a branch manager within our office, so I would invite you to email bena@nicholashumphreys.com to discuss this matter further.
1/5
GoogleMy daughter and her friends rent a property through this company in Norwich paying over £2K between them a month. Maintenance not done on the bathroom for over 9 months, fire alarm not checked as required. Never reply to emails or call you back, they just fob you off saying the person dealing is not available. Avoid.NegativeResponsiveness, Professionalism
Hi Dave, I apologise that you’re not receiving the service we pride ourselves upon here at Nicholas Humphreys. If you would like to discuss further please contact bena@nicholashumphreys.com
5/5
GoogleI have been with Nicholas Humpreys for the 2 years I've studied in Norwich and will be continuing to stay with them for my final academic year. They've made house hunting and settling into Uni life so simple and nothing is ever too much trouble for the team. They're all so lovely, friendly and patient... Especially Ben
Thanks for your review Martha!
4/5
GoogleI've viewed Humphreys because my partner and I have seen a couple of properties advertised with them, fairly standard website easy to use not to complicated. Definitely user friendly. Only gave an honest 4 stars based on it being hmm "to simple" could do with a more modern touch in my eyes.
Thanks Robert for your review. We will try and update our website. Thanks for the feedback!
5/5
GoogleNicholas Humphreys were professional and efficient when we asked them to sell our property. We dealt with Josh and Lewis and found them to be both polite and helpful. We would recommend them if you are thinking of moving.PositiveQuality, Professionalism
Hi Janet, thanks for your review!
5/5
GoogleI have been looking for a reliable service to rent several of my properties within the local area and I stumbled upon Nicholas Humphreys. From the first contact with Lewis he was professional, courteous and knowledgeable of the area. I am happy to recommend Lewis and the Team at N.H. and will definitely be a returning Client.PositiveResponsiveness, Professionalism
Hi Matthew, thanks for your review! We look forward to working with you again in future!
5/5
GoogleFirst time using Nicholas Humphreys estate agents. They have managed to let 3 of my propertys with 3 weeks of advertising them. Aaron has been great and provided an excellent service. Then that was also followed up very professionally in the office. Would highly recomend for city centre lettings!PositiveResponsiveness, Quality, Professionalism, Value
Scott, Thanks for your review we look forward to working with you moving forward!
4/5
GoogleI have rented houses from Nicholas Humphreys for 2/3 of my academic years at university. I chose to rent with them again the second time due to my good experience in second year. They have always been very helpful and professional, although sometimes a little bit slow when dealing with maintenance issues (hence the four-star review). We were looked after by Laura both times and she was fab.PositiveQuality, Professionalism
Grace, thank you for your review.
5/5
GooglePerfect for letting or renting accommodation in the Wimborne Minster area. Everything from cosy flats for singles to spacious houses for the large family. Personal friendly service by experienced staff who know both the business and the local area very well. Highly recommended 🌟🌟🌟🌟🌟
Wow- thank you Lancelot, I'm guessing that's not your real name? Not sure if you are a Landlord or Tenant but please pop in to the office next time you are passing so we can put a face to the name and thank you for the kind review.
5/5
GoogleHighly recommend H&B - as a landlord I decided to go with a company that just does lettings (not sales), they found me a good tenant quickly; everyone was professional and helpful; and gave good advice.PositiveResponsiveness, Quality, Professionalism, Value
Dear Claire, Thank you for sharing your positive experience. It's really good to hear that we delivered on our aims and wish you all the best with the tenancy. Best regards The H&B Team
2/5
GoogleViewed a lovely property which we went through the application process for, even offered extra 6 months rent as we were so keen on going ahead. Took 5 days to hear back to say we were unsuccessful, rude lady on the phone who when I asked why it had taken so long/why we werent chosen for this property, she said they don’t like to ‘harass’ landlords... harass and communicate with are different things in my eyes having worked in sales. I was then rushed off the phone and have since found a property made an offer and paid deposit in same day. If you want anything doing quickly as new renters avoid this one! Have received an apology from the manager which I fully accept and understand we are in difficult times but was very disappointed with the service we were given.
Dear Laura, We are sorry that you feel disappointed with the communication process. We are witnessing incredibly high levels of demand across all types of property and are receiving multiple applications for each tenancy. As you can imagine, our office phone lines are incredibly busy. Regardless of Covid, our policy has always been to give Landlords the choice over tenant and time to make an unpressured decision that is right for them. At the same time our role involves managing expectations from many excellent would-be tenants, some of whom inevitably get let down. We do not like telling good tenants they have been unsuccessful and only wish we had more properties available to rent right now! I can see you viewed this property on a Friday and that you were contacted the following Wednesday once the Landlord had made their decision. We can understand your frustration and are sorry that it was not possible to give you an answer sooner. Where circumstances allow and a Landlord makes a quick decision, we are able to turn things around very quickly, our record from application forms to move-in being just 3 days! We are only sorry this wasn’t possible in your case. We are really proud of our team at the moment. Some are having to work from home and those that remain in the office face an unprecedented level of enquiries and calls, whilst also observing new Covid safety procedures and working practices. Thank you for understanding. Stay safe.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 436.
The 17 Nicholas Humphreys offices, by town:
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