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★★★★★
2,914 reviews across 17 offices and 2 platforms
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,914 reviews on two platforms, rated 4.2 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI had an amazing experience, the apartment was great and i didn’t have many problems with it. In french, we say : la crème de la crème! It means the best.
Thank you Cloe, I am glad to hear your experience with our Nottingham office was a positive one.
5/5
GoogleWas shown a few different houses by Kirsty who was so amazing, very understanding of what we wanted and so friendly! Such a good student letting service would definitely reccomend!
Hi Ciara We are delighted to hear your comments about our colleague Kirsty and we are even more pleased to hear you would recommend us to others looking for a student letting service. Thank you for your feedback. Kind Regards Nicholas Humphreys Nottingham
5/5
GoogleVery professional and helpful in organising our student home for next year. Great at keeping in contact and answering all our questions. David has been especially helpful this year with our maintenance issues. Thankyou!
Dear Maya, Thank you for your feedback in relation to our colleague David. We are pleased to hear he has been providing you with an excellent service for both your current and forthcoming tenancy. We will be sure to pass your comments across to him. Kind Regards Nicholas Humphreys Nottingham
3/5
GoogleGood sevice
5/5
GoogleShania Wilson did an amazing job finding a house for me and my uni friends!
5/5
GoogleI used Nicholas Humphries for many years, but was very disappointed with the service in recent years. This happened particularly after Sharon Wilkins had suddenly left. So when Sharon returned, the service improved to the great service I was used to, and the helpfullness and knowledge that I have received from Sharon and Richaed is reassuring that my letting is in safe hands
5/5
GoogleDaughter has been with them for 2 years now, found a lovely place for her last year with the help of shania.
1/5
GoogleNot impressed. Viewed my daughter's student house for next year and the bedrooms do not all comply with the legal requirements for minimum size for hmo.NegativeValue
Hello Helen, Many thanks for taking the time to leave a review. I have had a look into this and i can assure you that the property has a valid HMO license. Please feel free to contact me on 0161 300 9180 to discuss. Many thanks Jennie Office Manager- Manchester
1/5
GoogleThe house I stayed in, as a student, was mice-infested and they didn't respond to my emails when the landlord wasn't doing anything about it. Let alone the landlord told me he would not compensate me for the fact there were mice in my room and droppings all over the kitchen surfaces (and I had a skin infection from this and numerous accounts of food poisoning), and that I was just used to a clean place. In his words "I have mice in my house, you just have to get used to it". No, thank you. Appalling. I moved out early but had to keep paying rent because he implied he wouldn't accept a replacement tenant, and he had the nerve to ask I pay money out of my deposit for him to dispose of the extra waste from the bins (which the house didn't have enough of - 6 people and he kept forgetting to bring more bins). Once again, the agency didn't respond to any of my emails. I don't recommend this agency, or the landlord for that matter.
5/5
GoogleRating only, no written review.
Hi Ayesha, Thank you for your excellent rating. If you wish to provide any additional comments please email Maddie on: Madeleineg@nicholashumphreys.com Kind Regards Nicholas Humphreys Nottingham
3/5
GoogleRating only, no written review.
Hi Jessica, Here at Nicholas Humphreys Nottingham our customers feedback is important to us. I would be grateful if you could email Maddie on madeleineg@nicholashumphreys.com to provide further comments about your experience with us and our team. Kind Regards Maddie at Nicholas Humphreys
5/5
GoogleRating only, no written review.
Hi Lay C, Thank you for your 5* rating. If you wish to provide additional comments please email Maddie at madeleineg@nicholashumphreys.com Kind Regards Nicholas Humphreys Nottingham
5/5
GoogleRating only, no written review.
Hi Molly, Thank you for your excellent rating! If you wanted to leave additional feedback, please email Maddie on madeleineg@nicholashumphreys.com Kind Regards Nicholas Humphreys Nottingham Team
4/5
GoogleRating only, no written review.
Thank you for your great rating Alex! If you wish to provide additional comments please email the team at; nottinghamadmin@nicholashumphreys.com Kind Regards Nicholas Humphreys Nottingham
5/5
GoogleMaddie from Nicolas Humphries Nottingham was really lovely when helping me find a property for me and my friends to rent! She responded to my messages really quickly and made the house hunting a lot less stressful! Thank you Maddie!
Hi Emily, Thank you for your review! We're delighted to hear you found looking for a property with us stress free and look forward to your upcoming tenancy with us! Kind Regards Nicholas Humphreys Nottingham
5/5
GoogleGreat service and kind staff. I was given a direct email for my agent which made me more comfortable as a student. He dealt with my repairs / queries etc very quickly after being informed and I have had no problems with any type of transactions. Very friendly people. Thank you!
Hi Ebony, Thank you for your excellent review. We are delighted to hear that you are pleased with the service provided to you by the team and more specifically your property manager William. Kind Regards The Nicholas Humphreys Nottingham Team
1/5
GoogleAbsolutely terrible service. Called them and wrote a formal complaint about what I think is a health and safe hazard, in return the person on the phone simply put it off. This is the first time this has happened. Over the course of my tenancy they have delayed repairs numerous times. Very quick to ask for money! But very slow to provide any quality service. Would not recommend
Dear Aman, It is disappointing to hear that you do not feel satisfied with the service you have received from the team here at Nicholas Humphreys. I would be grateful if you could email me your formal complaint directly so I can have a look in to it further for you. My email address is madeleineg@nicholashumphreys.com Kind Regards Maddie at Nicholas Humphreys Nottingham
1/5
GoogleMy boyfriend and friends rented with Nicholas Humphreys this year. The house was in poor condition since they moved in and problems persisted e.g mould, damp, drafts, a shower that leaked through the ceiling, mice, strange smells, a non-working alarm in a high crime area... . All tenants lost their jobs with no furlough due to covid but were constantly harassed for the money despite having no student loans, no income and their guarantors in the same position. Tenants made multiple attempts to set up payment plans which were not listened to until recently. Finally, deposits have not been fully returned as they wish to charge over £200 for 'cleaning costs' on a house that is probably cleaner then when they moved in. These tenants have been treated despicably, causing stress and anxiety and Nicholas Humphreys have not shown any human compassion for the difficult situation of these tenants during a global pandemic.NegativeQuality
Dear Molly, With the information provided I have failed to locate the tenants or property in Nottingham that you are referring to. I would be grateful if you could email me on madeleineg@nicholashumphreys.com so I can look in to this further. Kind Regards Maddie at Nicholas Humphreys
1/5
GoogleLovely, smiley people at the start of the tenancy. But tried to steal all of our deposit at the end of our lease. Super scammy people... lies that were so obvious it was **insulting**... but we managed to defend our case because we had been very diligent when filling in the initial inventory. Make sure to take lots of pictures -- of every single stain, mark, door knob and everything else -- as soon as you get hold of the keys. Good luck.
Dear Chris, It is disappointing to hear that you were not happy with certain aspects of your tenancy with us. I would be grateful if you could email me directly so I can look in to it further for you. My email is: madeleineg@nicholashumphreys.com Kind Regards Maddie at Nicholas Humphreys
1/5
GoogleNicholas Humphreys is an absolutely appalling estate agents. Over the course of our year-long tenancy with them, we had many awful experiences. To name just a few... - My housemate had to sleep in our living room for two weeks as NH had failed to deal with the mould in his room that was making him very ill. He was still forced to pay his rent in full. - Upon moving in, the house was in a disgusting state, with bugs, cobwebs, mould, dirt, grease, and Blu Tack marks all over the walls. We cleaned all this and left the house in a better state than when we arrived, as our photographic evidence shows. However, NH still attempted to charge us hundreds of pounds for ‘cleaning’ and ‘maintenance’. - When disputing the unfair charges, I had to communicate with a member of staff who treated me very rudely. For example, he took 24 days to respond to one of my emails, yet accused me of lying when I told one of his colleagues that he hadn’t kept me regularly updated.NegativeResponsiveness, Quality, Professionalism, Value
Dear Krysia, We are disappointed to read your comments as we take all feedback seriously. Should you wish to discuss this further please email me: madeleineg@nicholashumphreys.com Kind Regards Maddie at Nicholas Humphreys
5/5
GoogleI can't speak for what they are like when you actually live in one of their properties but I have just put down a holding deposit on a house and they were very helpful. After ringing up I was immediately sent a virtual viewing and then after ringing with questions later on Madeleine answered the phone and was extremely helpful, answering all the questions she could on the spot and then going and finding out the answers for the other ones. The replies were very quick leading to me being able to put a holding deposit down on a house the same day I found it- something very difficult at the moment (most likely due to the pandemic) as many companies are taking a very long time to respond, if they even respond at all. Five stars for the excellent communication and helpfulness, particularly from Madeleine, and Nick who sent the video immediately after I rang
Hi Madeline, Thank you for your excellent feedback. We are pleased that you found placing a holding deposit with us quick and easy. We will be sure to pass your comments on to the team! Kind Regards Nicholas Humphreys Nottingham
3/5
GoogleRating only, no written review.
Hi Zara we would love to find out why we didn’t get 5 stars!! Please email bena@nicholashumphreys.com to discuss your review further. Thanks, Ben
1/5
GoogleRating only, no written review.
Hi Nick, we don’t have anyone on our system with your name as a client. Please email bena@nicholashumphreys.com to discuss your review further. Thanks, Ben
5/5
GoogleRating only, no written review.
Hi Kim, Thanks for your review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 436.
The 17 Nicholas Humphreys offices, by town:
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