1/5
GoogleVery rude, incompetent and arrogant staff. Trying to arrange a viewing is like pulling teeth, and once you manage to achieve that the whole experience will age you. If you see a property listed for sale by them, steer well clear…
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Nicholas Humphreys estate agents in Manchester, Nottingham, Stoke On Trent and 14 more
★★★★★
2,919 reviews across 17 offices and 2 platforms
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,919 reviews on two platforms, rated 4.2 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
- Nicholas Humphreys Manchester323 Wilmslow Road, M14 6NW545 reviews · 545 on Google (4.2)16 in the last 90 days
- Nicholas Humphreys Nottingham6 Lenton Boulevard, NG7 2ES438 reviews · 438 on Google (4.3)17 in the last 90 days
- Nicholas Humphreys Stoke On Trent42 Piccadilly, ST1 1EG335 reviews · 335 on Google (4.6)10 in the last 90 days
- Nicholas Humphreys Burton Upon Trent183 High Street, Abbey Arcade, DE14 1HN274 reviews · 274 on Google (4.1)1 in the last 90 days
- Nicholas Humphreys Derby15 Friar Gate, DE1 1BU242 reviews · 242 on Google (2.9)5 in the last 90 days
- Nicholas Humphreys Norwich134 Dereham Road, NR2 3AF235 reviews · 234 on Google (4.7)20 in the last 90 days
- Nicholas Humphreys Hatfield82 Great North Road, AL9 5BL172 reviews · 172 on Google (3.8)5 in the last 90 days
- Nicholas Humphreys CanterburyOffice 8, Marshwood Close, CT1 1DX158 reviews · 158 on Google (4.8)23 in the last 90 days
- Nicholas Humphreys WimborneNicholas Humphreys, 2 Park Lane, BH21 1LD120 reviews · 120 on Google (4.5)3 in the last 90 days
- Nicholas Humphreys Sheffield WestOffice G10, The Redlands Business Centre, 3-5 Tapton House Road, S10 5BY93 reviews · 93 on Google (4.8)1 in the last 90 days
- Nicholas Humphreys Portswood (Southampton)49 London Road, SO15 2AD91 reviews · 91 on Google (3.4)1 in the last 90 days
- Nicholas Humphreys NorthamptonNicholas Humphreys, 141 Adnitt Road, NN1 4NH53 reviews · 53 on Google (3.5)5 in the last 90 days
- Nicholas Humphreys DurhamSuite 6a Kingfisher House, St John's Road, DH7 8TZ47 reviews · 47 on Google (3.6)2 in the last 90 days
- Nicholas Humphreys Portsmouth5 Sovereign Gate, 308-314 Commercial Road, PO1 4BL38 reviews · 38 on Google (3.9)0 in the last 90 days
- Nicholas Humphreys Leicester79 Queens Road, LE2 1TT33 reviews · 33 on Google (2.7)0 in the last 90 days
- Nicholas Humphreys Sheffield CityBlades Enterprise Centre, John Street, S2 4SW27 reviews · 27 on Google (4.7)0 in the last 90 days
- Nicholas Humphreys BirminghamLonsdale House, 52 Blucher Street, B1 1QP19 reviews · 19 on Google (4.0)0 in the last 90 days
Latest reviews from every Nicholas Humphreys office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleI live next door to one of their rentals, I have had issues with border fence for years, they never get back to me do nothing, owner does not seem to be bothered about the state of rear garden fence its an eyesore I have spent hours repairing thier fence myself, Nicholas Humphreys, must be charging a maintenance fee,minus stars for me if I could on rentals, waste of time if you live next door to one of thier rentals, And the 2 previous tennants before last one didnt give a s__t. Whether the fence blew down, and I Had to repair because they had yappy dogs.😫
5/5
GoogleThey say a company is made up of good people - well Mike Buckland at NH Burton, provides me with great service and management of my tenanted property - Many Thanks Mike, really appreciate all your help
5/5
GoogleI am a landlord and have been using NH for several years they look after multiple properties for me under full management.I can not thank Alison Cross enough who manages my properties ,her communications, professionalism and promptness is outstanding.I also have dealings with Kerry and Eileen who again are great at their jobs nothing is too much trouble .Thank you All .
5/5
GoogleAlways at the end of the phone to help and very professional, can't fault them. Amber deals a lot with my property and is very thorough and diligent.
5/5
GoogleAmber has always been very helpful whenever we have dealt with her. She is friendly but professional and pays attention to detail.
5/5
GoogleNicolas Humphreys at Burton-on-Trent have managed my properties for many years. Mike Buckland is my main contact and he always helps with any issues promptly and efficiently. The whole team compliment each other and I would not hesitate to recommend them.
5/5
GoogleExcellent customer service, very helpful, my point of contact has been lovely lady called Amber, went above and beyond what she needed to do. I hope the next property I move to (if I move) is managed by her and her team.
2/5
GoogleThe moving-in process was really smooth. However, they are unhelpful when it comes to answering queries regarding the property you are currently living in. It's unfortunate if you end up with Matt as your 'go-to' person. He seems to lack basic knowledge about the property's amenities and maintenance procedures.
5/5
GoogleWorking with Amber has made the management of my properties so much easier. She is fast, efficient, and always comes to me with solutions as opposed to problems. I would definitely recommend Nicholas Humphreys
1/5
GoogleDisappointed. As someone who was keen to view a newly added property I got in touch with the team the same day it went live online. I was responded to quickly which initially was a great start, I was told they were awaiting tenant access and I would be contacted with a date and time as soon as they had this arranged. I patiently waited however the property is now marked let agreed. This is disappointing given I contacted the team the day the property went live and had false promises. As someone who is proactively searching for properties, I’m finding more and more agents who neglect communication! I was not told they were full on viewings otherwise I would have understood not being booked in, but instead promised as soon as a date was organised I would be informed and booked in - nothing at all! Such a shame really.
5/5
GoogleI've been letting through Nicholas Humphreys for several years, and they've always been very good at getting good tenants and managing the properties in general. Happy to recommend them.
5/5
GoogleWhat a fab bunch of people! Wanted to rent out one of our properties & they couldn't have been more helpful :) Such an easy process & constantly updated on proceedings. Recommended to family members too who have rented through them. 5 Stars!!
5/5
GoogleLovely people, they are very professional and very prompt. I can’t remember last time I have been receiving an instant reply on my emails when I was contacting other agencies in the past. They helped us a lot throughout the moving in process while they kept us updated with all the time with the progress.
5/5
GoogleGreat sales team. Despite numerous setbacks and 3 sales falling through at the last hurdle due to rising interest rates and problems with buyers mortgages, Victoria and the team at Nicholas Humphreys were amazing. they kept a positive attitude throughout and I felt they always had my best interests at heart. Thank you so much for staying motivated throughout this drawn-out process! We got there in the end! :)
5/5
GoogleMy mother in law was a tenant with NH estate agents and is partially deaf and finds some interactions (particularly phone calls) very stressful. Over the course of her lease she has had several interactions with Alison who has gone over and above to provide excellent customer service and assistance. Alison delt with all queries super efficiently but at the same time made sure my mother in law fully understood what was happening and felt completely comfortable.
5/5
GoogleVery happy with Nicolas Humprey. I am renting, and when I have had any questions or problems I have received good attention, especially from Deborah, she has always answered me quickly and solved the problem. Communication with her is very easy. It’s an excellent real estate company, do not hesitate if you have to buy, sell or rent a property.
5/5
GoogleHighly recommend, the company has taken care of the complete management of my property, I have had no issues it has been a smooth transition. Property manager Amber Dakin has kept me up to date at all times dealing with any queries promptly. I have been updated with inspections and most importantly I have always been paid on time. I would definitely recommend this company to friends and family.
5/5
GoogleJust wanted to say a huge thank you to the team and in particular Alison for looking after my Mom Maria. The process of finding a property to sorting out the paper work was quick and easy. The ongoing service was second to none and in particular Alison helped my Mom on numerous occasions which included a vital repair to the property. Alison treated my Mom like her own, made her feel valued and sorted our the problem quickly which providing reassurance and comfort. Very grateful and impressed! Thank you so much would highly recommend!
5/5
GoogleRating only, no written review.
1/5
GoogleI couldn't advise anyone of a worse estate agency than NH. One of their properties, 44 Queen Anne Street, was a terrible place to live. The place was riddled with maintenance issues, some of which still remained at the end of our tenancy due to their inaction. Stay away!
1/5
GoogleStarted off really well until we tmstarted reporting maintenance problems. Big chunks of cement kept falling off the roof, 2 years later still not fixed. Fan not working properly in the enclosed bathroom causing mould to build up, again still not fixed. That many more problems reported I can't remember them to list. Told us at the start of this year the landlord wanted to sell which was fair given the current climate. Then communication completely broke down. Went out one day, came back an hour later to find a sold sign on the house. Given the fact we're a family, a little heads up would have been nice. Be more than happy not to deal with these again - nice enough over the phone but too sketchy with poor people skills.
1/5
GoogleDo not rent from here! There are so many problems with our house, none of which have been solved after living here for 4 months. The banister was broken before we moved in, which we were told would be fixed immediately, but have heard nothing more on this. There are stains on the walls and ceilings, mold growing throughout EVERY room, none of the windowsills are secured properly, the drains are constantly blocked, the stove does not work. We were also told that all bills were included in the rent which was NOT the case and have each had to pay an extra £110 a month in bills. The house was not cleaned at all before moving in, I found 6 empty crisp packets scattered around my bedroom alone, and we had a slug infestation! We constantly have bailiffs around for people who haven't lived here in years and Nicholas Humphreys refuses to give a forwarding address. If I could move out immediately I would, this is by far the worst place I have lived in.
1/5
GoogleWorst renting experience ever! I would have give 0 star if I could. The house look fine when we did our house viewing, but after we sign the contract, things just got worse and worse. First, We were not able to move in according to our contract starting dates. They claimed is because they need to clean and double check everything's alright. But the fact is, they did nothing about the house! beds were broken, heating were not working, the house condition was extremely awful !! They haven’t done ANY CLEANINGS. We weren’t able to use the internet for a Month! and no tele was working even though we paid for tv license! Everytime we called them reporting these issue, they just make excuses and not solving those problems. Our shower head was broken as well and we could not take a shower at all. We told them the situation and hope someone could fix it ASAP, they said ' you can take a bath', I mean, who will take baths only for 3 months straight.This is just ridiculous!! Worse case, they lied about 'bills included'. They said all bills are included on the website and contract, but we actually need to pay an extra 24 pounds each week where we already need to pay 90 per week, which is a total scam! I would never ever recommend anyone to rent house through Humphreys.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 2016
2016 1 Bronze The Negotiator Awards 2016 winners
- BronzeThe Negotiator Awards 2016: New Agency of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
The British Property Awards
Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Nicholas Humphreys
Which Nicholas Humphreys office has the most reviews?
Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 438.
Where are the Nicholas Humphreys offices?
The 17 Nicholas Humphreys offices, by town:
- Birmingham: Lonsdale House, 52 Blucher Street, Birmingham, B1 1QP
- Burton: 183 High Street, Abbey Arcade, Burton, DE14 1HN
- Canterbury: Office 8, Marshwood Close, Canterbury, CT1 1DX
- Derby: 15 Friar Gate, Derby, DE1 1BU
- Durham: Suite 6a Kingfisher House, St John's Road, Durham, DH7 8TZ
- Hatfield: 82 Great North Road, Hatfield, AL9 5BL
- Leicester: 79 Queens Road, Leicester, LE2 1TT
- Manchester: 323 Wilmslow Road, Manchester, M14 6NW
- Northampton: Nicholas Humphreys, 141 Adnitt Road, Northampton, NN1 4NH
- Norwich: 134 Dereham Road, Norwich, NR2 3AF
- Nottingham: 6 Lenton Boulevard, Nottingham, NG7 2ES
- Portsmouth: 5 Sovereign Gate, 308-314 Commercial Road, Portsmouth, PO1 4BL
- Portswood: 49 London Road, Portswood, SO15 2AD
- Sheffield City: Blades Enterprise Centre, John Street, Sheffield City, S2 4SW
- Sheffield West: Office G10, The Redlands Business Centre, 3-5 Tapton House Road, Sheffield West, S10 5BY
- Stoke On Trent: 42 Piccadilly, Stoke On Trent, ST1 1EG
- Wimborne: Nicholas Humphreys, 2 Park Lane, Wimborne, BH21 1LD
Has Nicholas Humphreys won any awards?
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.
