5/5
GoogleDani showed us multiple houses today and was absolutely fantastic, we had a really enjoyable experience with her and she was super helpful in finding us a home, really really grateful, thank you so much 😊 …
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Nicholas Humphreys estate agents in Manchester, Nottingham, Stoke On Trent and 14 more
★★★★★
2,919 reviews across 17 offices and 2 platforms
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,919 reviews on two platforms, rated 4.2 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
- Nicholas Humphreys Manchester323 Wilmslow Road, M14 6NW545 reviews · 545 on Google (4.2)16 in the last 90 days
- Nicholas Humphreys Nottingham6 Lenton Boulevard, NG7 2ES438 reviews · 438 on Google (4.3)17 in the last 90 days
- Nicholas Humphreys Stoke On Trent42 Piccadilly, ST1 1EG335 reviews · 335 on Google (4.6)10 in the last 90 days
- Nicholas Humphreys Burton Upon Trent183 High Street, Abbey Arcade, DE14 1HN274 reviews · 274 on Google (4.1)1 in the last 90 days
- Nicholas Humphreys Derby15 Friar Gate, DE1 1BU242 reviews · 242 on Google (2.9)5 in the last 90 days
- Nicholas Humphreys Norwich134 Dereham Road, NR2 3AF235 reviews · 234 on Google (4.7)20 in the last 90 days
- Nicholas Humphreys Hatfield82 Great North Road, AL9 5BL172 reviews · 172 on Google (3.8)5 in the last 90 days
- Nicholas Humphreys CanterburyOffice 8, Marshwood Close, CT1 1DX158 reviews · 158 on Google (4.8)23 in the last 90 days
- Nicholas Humphreys WimborneNicholas Humphreys, 2 Park Lane, BH21 1LD120 reviews · 120 on Google (4.5)3 in the last 90 days
- Nicholas Humphreys Sheffield WestOffice G10, The Redlands Business Centre, 3-5 Tapton House Road, S10 5BY93 reviews · 93 on Google (4.8)1 in the last 90 days
- Nicholas Humphreys Portswood (Southampton)49 London Road, SO15 2AD91 reviews · 91 on Google (3.4)1 in the last 90 days
- Nicholas Humphreys NorthamptonNicholas Humphreys, 141 Adnitt Road, NN1 4NH53 reviews · 53 on Google (3.5)5 in the last 90 days
- Nicholas Humphreys DurhamSuite 6a Kingfisher House, St John's Road, DH7 8TZ47 reviews · 47 on Google (3.6)2 in the last 90 days
- Nicholas Humphreys Portsmouth5 Sovereign Gate, 308-314 Commercial Road, PO1 4BL38 reviews · 38 on Google (3.9)0 in the last 90 days
- Nicholas Humphreys Leicester79 Queens Road, LE2 1TT33 reviews · 33 on Google (2.7)0 in the last 90 days
- Nicholas Humphreys Sheffield CityBlades Enterprise Centre, John Street, S2 4SW27 reviews · 27 on Google (4.7)0 in the last 90 days
- Nicholas Humphreys BirminghamLonsdale House, 52 Blucher Street, B1 1QP19 reviews · 19 on Google (4.0)0 in the last 90 days
Latest reviews from every Nicholas Humphreys office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleDani was very helpful when showing us around houses. She replied quickly to emails and sorted everything out promptly. Great experience.
Agent replied · 31 December 2024
Hi Tom, Thanks for the great review- I’ll pass the feedback on to Dani! Kind Regards Jennie
1/5
GoogleThe absolute worse letting agency Ive every used- no one picks up the phones, takes months to get any fixtures sorted after logging it, at the end of tenancy they gave inconsistent and false references for tenants and when questioned the reply was “well we’ve seen one of your housemates has given us a 1 star review” extremely unprofessional- 0/10 would not recommend.
5/5
GoogleDani was extremely professional and we thoroughly enjoyed looking round strangers houses with her. Really sold them to us - oozed excellence. Would definitely go with nicholas humphreys again
1/5
GoogleCollosal waste of time. AVOID THIS AT ALL COST. This whole company is a joke. The customer service is lacking and they cancel viewings on you all the time without notice. I had to travel twice for viewings that were cancelled minutes before and they gave no explanations. Stay away from this agency unless you want to waste your time and train tickets. Worst of all, they have no respect for the customer. Even their response to this review is a lie. They also don't address the fact that the sale incident happened twice. Overall very bad communication and little respect for people's time. Just have a look at other reviews as well. It speaks volumes. Frankly, save yourself a lot of frustration by avoiding this joke of a letting agency. To give them one star is too generous for the experience I've had.
Agent replied · 31 December 2024
Hello, I’m sorry to read your review. As far as I can see the property you were due to view had just been let so unfortunately we had to cancel your viewing appointment giving you over 6 hours notice. Please could you contact me to discuss this? Jennie Johnson Nicholas Humphreys 01613009180
5/5
GoogleJust had a lovely viewing with dani she was very helpful and made the process really easy and seamless. Couldn’t have asked a better tour guide and letting agent. Would recommend!
1/5
GoogleWorst letting agency ever. They claim to reserve houses on a first come first serve basis, so when me and my friends filled in the form to reserve the house that's what we were expecting. We were not contacted for weeks after this, and I had to be the one to call to see what was going on. Turns out all of us were meant to fill in the form, however we were not informed of this at the time (I found out later that a friend of mine who reserved a house with the same agency only had to get one tenant to sign the form!!). The lady I was on the phone with sent us an email asking for additional information for the rest of the tenants ASAP otherwise the house would be given away, this information was sent over in less than half an hour. Fast forward a couple of weeks later and we haven't been contacted again. I call up the agency to see what is going on and now they claim not to have any of our information?? I went into the office and turns out they did have our information? The next day we go there again to proceed with the right to rent agreement only for us to be told the house has been reserved by another group. I don't understand why we couldn't have been told this from the start. Extreme lack of communication and I'd advise others to just stay clear of this housing agency altogether honestly!
Agent replied · 31 December 2024
Hello, I am extremely disappointed to read your comments as we take all feedback seriously. Please could you contact me to discuss this further? 01613009180. Kind Regards Jennie
5/5
GoogleIt's been a pleasure to start working this year with Nicholas Humphreys and team, Delyce in particular has been so helpful and is always there for advice. Together we have accomplished some great results and I look forward to more in the future. 5*
5/5
GoogleHaving let my student property through Nicholas Humphreys for over 5 years, I have found Jennie, Delyce and all the Lettings Team both professional and helpful with the management of the house. I decided to sell the property recently through Nicholas Humphreys and Dan guided me through the whole process with the sale going through smoothly - really appreciated Dan's quick response to any queries. Many thanks to Nicholas Humphreys teams - both Lettings & Sales.
5/5
GoogleWe had an issue with our holding deposit coming back once we left, called a few times and Delyce picked up. She sorted the deposit out really quickly and we got in back shortly after. Also I had a parcel accidentally delivered to the house and I had already left, it was making me very anxious and Delyce kindly posted it back to me. Really appreciate what she did. Thank you :)
5/5
GoogleRecently started letting a student property with Nicholas Humphrey’s, so far been lovely. Just had Dani round checking locks and sorting out bits and bobs and she was lush!! So easy to talk to and got everything done as quickly as possible - thank you! x
1/5
GoogleWe finished our tenancy in a student house with Nicholas Humphrey’s a month and a half ago. Though out the tenancy we had persistent issues, maintenance not being done until there were council inspections, no response to emails and calls never going through and would often return home to maintenance workers or house viewings occurring without the legally required 24 hours notice to all tenants. We were also falsely accused of damaging property that had been damaged during the previous tenancy and had to provide proof to avoid being charged. Nicholas Humphrey’s seems to think they can get away with these things with student tenants. Upon moving out we did not receive a single piece of information about our deposit for over a month, not the promised 10 days. I called multiple times asking and was told on four separate occasions it would be done by the end of the day, it never was. They claimed this was due to a high amount of deposits to process however every student letting agents in Manchester is faced with the same issue yet manages to return deposits in a timely manner. The deposit information given back didn’t provide any evidence or invoices of multiple things, for example ‘damage’ was charged yet we were not told what was damaged, and a mattress in one room was claimed to have been brand new when we moved in yet all mattresses were lumpy and clearly used when we moved in. The damaged mattress was also charged and split between all tenants despite it being in one room. They also complained about inappropriate things such as mould being in the bathroom which was there during move in and is obviously out of our control. After emailing to try and receive the invoices and information on damage, we have heard no response and are unable to reach them through phone call despite calling over 10 times. Avoid this letting agent if you’re a student or renter as they do not respect your time, money or legal rights.
5/5
Googlegoing through the initial paperwork and setting up was made easy by leanne and Micheal as they explained everything in detail and in a professional manner making the process quick and stress free if i ever had a query they were always available to help me , I did have few issues recently with the property mainly todo with heating of which was swiftly handled by Micheal or Leanne making me one very happy tenant would definatly recommend
5/5
GoogleThe team over at Nicholas Humphreys Northampton have been absolutely phenomenal, efficient and welcoming. A truly family ran, people-first business that goes above and beyond on a regular basis. I have rented two student properties through these guys & I cannot praise them enough for the ease of completing all paperwork, the speed of answering any and all queries, and their general decency as people. I couldn’t recommend them more!
1/5
GoogleI cannot recommend staying away from these managers more strongly. Tenants are treated like numbers, not humans. Edit after reply: I think your reply exemplifies your lack of awareness with dealing with personal information about your clients.
Agent replied · 31 December 2024
Thanks for submitting your feedback, Cedrik. We are disheartened to hear that you had a negative experience when you rented with us, as we can’t recall any big issues occurring during that time other than a broken window that was attended to on the same day. We can also see you received your full deposit back once the tenancy ended. We’d be interested to understand what went wrong and how we can improve. Please feel free to email us at durham@nicholashumphreys.com or give us a call at 0191 300 0163.
5/5
GoogleKind and helpful estate agents who have been nothing but transparent when dealing with any issues
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 2016
2016 1 Bronze The Negotiator Awards 2016 winners
- BronzeThe Negotiator Awards 2016: New Agency of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
The British Property Awards
Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Nicholas Humphreys
Which Nicholas Humphreys office has the most reviews?
Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 438.
Where are the Nicholas Humphreys offices?
The 17 Nicholas Humphreys offices, by town:
- Birmingham: Lonsdale House, 52 Blucher Street, Birmingham, B1 1QP
- Burton: 183 High Street, Abbey Arcade, Burton, DE14 1HN
- Canterbury: Office 8, Marshwood Close, Canterbury, CT1 1DX
- Derby: 15 Friar Gate, Derby, DE1 1BU
- Durham: Suite 6a Kingfisher House, St John's Road, Durham, DH7 8TZ
- Hatfield: 82 Great North Road, Hatfield, AL9 5BL
- Leicester: 79 Queens Road, Leicester, LE2 1TT
- Manchester: 323 Wilmslow Road, Manchester, M14 6NW
- Northampton: Nicholas Humphreys, 141 Adnitt Road, Northampton, NN1 4NH
- Norwich: 134 Dereham Road, Norwich, NR2 3AF
- Nottingham: 6 Lenton Boulevard, Nottingham, NG7 2ES
- Portsmouth: 5 Sovereign Gate, 308-314 Commercial Road, Portsmouth, PO1 4BL
- Portswood: 49 London Road, Portswood, SO15 2AD
- Sheffield City: Blades Enterprise Centre, John Street, Sheffield City, S2 4SW
- Sheffield West: Office G10, The Redlands Business Centre, 3-5 Tapton House Road, Sheffield West, S10 5BY
- Stoke On Trent: 42 Piccadilly, Stoke On Trent, ST1 1EG
- Wimborne: Nicholas Humphreys, 2 Park Lane, Wimborne, BH21 1LD
Has Nicholas Humphreys won any awards?
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.
