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★★★★★
2,919 reviews across 17 offices and 2 platforms
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,919 reviews on two platforms, rated 4.2 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleA delightful experience from the beginning. Professional, friendly, and offering the best choice of property in the area.
Dear James, Thank you for your kind words and welcome to your new home through Harker And Bullman. Regards, Team H&B
1/5
GoogleNot visited any view6
5/5
GoogleDani was amazing when giving us a viewing of a house, she was comforting and answered all our questions!!
5/5
GoogleThe Estate agency as a whole was great at responding to queries and Dani was informative and friendly whilst showing myself and my friends around a property we decided to view.
5/5
GoogleEven though I’m a completely disorganised student they never gave up on me. Such honest and patient landlords and an enormous thank you to Vanessa who went out of her way to help me, 10/10 would recommend!!
1/5
Googleput off our viewing for weeks because the tenants weren’t in, insisted we were first in line for a viewing then removes the property off rightmove without contacting us and when i call says it’s been let. just generally inconsistent and time wasters
5/5
GoogleThank you to Nicholas Humphreys who were amazing throughout the buying process. Annie and Victoria in particular were amazing! Thank you
5/5
GoogleI have just signed for my second year in a student property with is agency. I cant recommend them enough. They have been really helpful from the day we signed up! The house is amazing and the communication has been great. Thanks Guys
1/5
GoogleWorst agency ever. My partner called 3 times for the vieving of the same apartment. They say that will send a WhatsApp or an Email with the video of the apartment and if you are still intested we can have a face to face viewing. They NEVER send a video and we are still waiting. Imaging renting a house with them how irresponsible could be as an agency. NO thaks i wiil not even try to rent a house with you guys. :)
5/5
GoogleDani was really lovely and answered all our questions during the viewing
5/5
GoogleVery responsive and efficient. I was kept informed at every stage of the process and the purchase was completed in the shortest time possible. I would recommend!
1/5
GoogleThis whole company is a joke. The customer service is lacking and they cancel viewings on you all the time without notice. I had to travel twice for viewings that were cancelled minutes before and they gave no explanations. Stay away from this agency unless you want to waste your time and train tickets.
Dear CinerG, Please could you contact me directly regarding this review. Having investigated the matter, it is clear that you have left this review on the wrong branch and therefore we would appreciate it being removed. Kind regards, William Young Branch Manager 0115 870 9619
5/5
GoogleMy experience here was great the staff were very efficient and responsive and helped me understand every step of the process. The member of staff I was on contact with was David Pike, who was very efficient and helpful, he told me exactly what I needed to do and when to do it by. I would recommend people to try to get into contact with him.
5/5
GoogleThe place is the most reasonably priced around the city center area with great connectivity and amenities close by. My property manager was William and he has always been quick to respond to any doubts. The condition of my room was good and everything was working fine.
1/5
GoogleDo not rent student houses from this estate agents. It is the worst choice you can make in your student life. I have been a tenant with Nicholas Humphreys in West Bridgford, Nottingham, for two years, out of pure necessity and need. We booked our first room during Covid-19, without inspecting the property and trusting only the pictures and estate agents that were present online. The house upon arrival was ancient and did not look like the pictures we had seen at all. It was a different house. It was also full of webs and spiders with 0 cleaning done prior to our arrival. The second house that we have resided in this year has been even worse. We have no gas and electric that is being controlled by the company so we top-up ourselves as well as pay monthly for the contract with the gas company. We get refunds for the money we top-up, however the estate agent has been giving wrong information to Unihomes. At first, our address to them was wrong, resulting in our router delivery being booked to a completely different location. That not only did refrain us from maintaining university attendance, but also made us book our own router with a separate company due to them telling us it was going to take weeks to have Wi-Fi delivered. The house itself is the landlord's house, therefore the money we are putting into the electric and gas meter are also redirected to general utilities such as lights for the front door we do not use etc. Upon invitation from the estate managers to change the meter to a digital one, they supplied the company with a false meter reading on which one was ours. That resulted in the booked period we had dedicated time to carry out the change, not being resolved, and the estate agents doing absolutely nothing about it. The house we reside in is 3 north road flat 1, West Bridgford NG2 7NG, to which we pay a very generous monthly rent. The house however is ANCIENT. It is the worst property my eyes have been laid upon. It is dirty, old and not renovated whatsoever. The floor is fake wood, so old that it sticks of the floor, the toilet was dirty when we moved in and the toilet seat has been rid of colour and dirty. They did not even bother changing the toilet seat upon our arrival. There are holes throughout the whole property, with ants moving everywhere in the house. Spiders are also present every single day, to which we try and clear them whevener we see them. Please, do not rent this property or any property with nicholas, due to them being dishonest and not careful with their tenants at all. Pictures following showing the disgust of the property.
1/5
GoogleShockingly poor service so far. Will update review accordingly based on the agents behaviour and professionalism........ In response to your reply William, I don't appreciate the bolshie request to amend my review in the email received from you. The attitude towards my daughter was far from acceptable when calling to advise maintenance hadn't gone ahead as planned and keys not given to the contractor as advised, was down to the agent, not the tenants! The quality of workmanship is of poor standard, and wet loose plaster has just been painted over. Which will no doubt soon be covered in mildew once again. Blaming the previous tenants for water ingress from a broken gutter, could have been dealt with earlier if picked up on an inspection. As said will update the review accordingly, but been pushed to remove the one star review will not help!
Dear Ant, Thank you for taking the time to leave a review. Unfortunately, you are neither named as a tenant or guarantor on our system, however, I am aware of the case that you are referring to and have attempted to reach out to you since. If arranging and conducting repairs in a timely manner whilst updating the tenants throughout the process is, in your view, “shockingly poor service,” then we can only apologise for the inconvenience caused. Regards, William Young Branch Manager
5/5
GoogleAt first both me and my housemate had some trouble with our tenancy. However, David Pike was outstanding, he helped us get everything sorted when trouble was faced, really eased the situation with professionalism and kindness.
5/5
GoogleDanielle the letting agent was very nice and welcoming when showing me around some student properties. My housemates and I found a perfect house with her help. Thanks again :)
5/5
GoogleI was faced with a very difficult situation when I need to find a replacement for my tenancy. William was nothing short of amazing and was incredibly helpful throughout this process. Everything went smoothly and we got it sorted in the end.
1/5
GoogleThe whole company is ridiculous. We’ve had nothing but hassle from start to finish of our student tenancy, with staff being incredibly unhelpful. The house was disgusting when we moved in and it was a mission to get things clean and fixed. We now have been ignored about getting our deposits back after numerous emails and have had no contact from them. Really do not recommend this letting agents especially if you are a student.
5/5
GoogleMine and my housemates experience with Nicholas Humphrey’s has been excellent, specifically our property manager David Pike who has helped us through the process. From showing us the property to paperwork, David has always been a great communicator and has always got back to our queries promptly. Thank you David for making sure our experience has been so smooth!
3/5
GoogleRating only, no written review.
5/5
GoogleSuperb and caring from nice oeople
5/5
GoogleTHE STAFF I HAVING BEEN DEALING WITH COULD NOT BE ANY BETTER SO HELPFUL, FRIENDLY AND VERY PROFESSIONAL MAKING MY EXPERIENCE VERY EASY
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 20162016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024Source: The British Property Awards winners lists, as published, linked by year.
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Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 438.
The 17 Nicholas Humphreys offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.
