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★★★★★
2,919 reviews across 17 offices and 2 platforms
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,919 reviews on two platforms, rated 4.2 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThis is the first time I have used Nicholas Humphreys Stoke for a tenant only find service for our HMO property in Newcastle Under Lyme. The service has been fantastic from start to finish and I will definitely be using their services in the future.
5/5
GoogleWe went to NH in search of a property for me and my friends, which eventually, due to unfortunate circumstances dwindled down to just me and my partner. And I have to say the team were amazing, always ready or help and super responsive. I particularly had amazing experiences with Andrew and a young lady I never got the name off, May have been Kate(one of the front desks next to andrew), she helped us view 3 properties and was a good laugh, made it not feel like a awkward experience and morel like a friendly look around. Same with Andrew. A massive thank you for working with us, even if we ended up not getting a property due to financial issues, you guys were all brilliant
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleSuch an understanding person
Hi Jacob, Thank you so much for the review and we're always happy to help out! Many thanks, Will, Nicholas Humphreys
5/5
GoogleSeamless experience. Always willing to help and fix any problem on the way. Recommended.
Good afternoon Rafael, thank you for your review, we are happy you have enjoyed staying in one of our properties and it has been a pleasure having you as a tenant Kind regards Jack
1/5
GoogleIf you want a agency that is relaxed and leaves you alone to live in the place you pay for this is not the company very prying and causes a lot of stress and makes problems out of nothing if you student there are a lot of other agency's that I would recommend
Hi Carla, you have left this review for Nicholas Humphreys in Hatfield. As we have no record of you on our system, you may need to contact another Nicholas Humphreys office and post the review instead on the correct branch of Nicholas Humphreys as we are seperate franchises with seperate reviews. Feel free to contact our Hatfield branch on 01707 242 890 for further clarity.
1/5
GoogleAvoid going with this agency! We have been left with no heating, hot water, broken washing machine and now no Wi-Fi. I have sent numerous emails, texts and phone calls explaining this is disgusting the way we are being treated! And yet again still no response. It is illegal to leave us with no hot water for longer than 24 hours and it has now almost been a week. It seems like no one is bothered by this as there is no matter of urgency. We were promised the work would start Monday and to my shock no one has been round and it is now Tuesday! If anyone has any advice on how we can take this further please let me know as this is now considered to be hazardous.
Hi Kirsty, unfortunately we do not have any record of you in our Hatfield branch. We would appreciate removing this review and posting this review to the correct branch of Nicholas Humphreys as we are seperate franchises such as Southhampton, Nottingham etc. Feel free to contact our Hatfield branch on 01707 242 890 for further clarity.
5/5
GoogleI'm a tenant with Nicholas Humphrey and I mistakenly locked myself out of my room so the next morning they came in with new keys for me very early and that was really good and helpful for me as I didn't have to pay a locksmith to get the door open for me
Hi Precious, Thank you for leaving a review. We will always try our best to help our tenants and provide a friendly service Kind regards Nicholas Humphreys Hatfield
1/5
GoogleTHE WORST & I MEAN THE WORST COMPANY EVER. These people are greedy THIEVES! Loved in a house with my friends during uni @NN and we practically had to sort everything utilities wise ourselves. Lack of care for their tenants and then want to demand money from us a YEAR LATER lying in an email saying our tenancy ended this year when it ended last year. Don’t find your student home with them you will regret it trust me . The landlords they have are terrible. House had mould and the landlords done NOTHING!
Hi, you have left this review for Nicholas Humphreys in Hatfield. There is a seperate Nicholas Humphreys in Northhampton so please could you redirect your review there to the correct branch of Nicholas Humphreys. We are seperate franchises with seperate reviews. Feel free to contact our Hatfield branch on 01707 242 890 for further clarity.
1/5
GoogleWe lived in a property managed by Nicholas Humphrey’s this past year in Southampton, and suffice to say it was a less than satisfactory experience. The only thing consistent about this agency is their consistent lack of communication and disregard for any request you send them regarding the state of the property. On the subject of the state of the property, our arrival into said property did not meet the standards set by the agency themselves in our own tenancy agreement. There were no spare keys for the bedroom doors on our property - a fact only made known to us when somehow one of the doors on our property locked itself and we had to pay out of our own pocket for a locksmith. Perhaps due to the fact that we were mere students renting the property, but the decided lack of care from the agency and feeling of inconvenience we felt at the simplest requests was a running theme throughout the year. It was an unnecessary added stress to our final year at university, and the only time we were shown a modicum of care and attention was, of course, when we were viewing the property and preparing to sign contracts. Overall, it was an awful experience and I would not recommend anyone rent from this frankly lazy and incompetent agency. I would give no stars if I could.
5/5
GoogleA very good place. The handsome guy provided excellent service.
5/5
GoogleJust purchased a buy to let property and must say how Amazed I am by the service provided. From viewing the property to completion it has taken around 10 weeks. Excellent service provide by Victoria & Annie at Nicholas Humphreys. Must also add from all the estate agent firms I have had experience with in the past years Nicholas Humphreys Team have been absolutely brilliant. I highly recommend the sales team and I appreciate there hard work and efficiency on along the process.
5/5
GoogleMy daughter has been renting a student property from Nicholas Humphreys for the last 2 years. She has completed her studies and moved back home now, but the service we’ve received from Bhav and his team at Nicholas Humphreys Southampton has been amazing. Thank you guys for everything you’ve done, you’ve made the whole renting malarkey so much easier for us!!
Dear J, Thank you for your review I will pass on your feedback to the team and it was a pleasure having your daughter live in one of our properties. Kind Regards, Nicholas Humphreys Southampton
1/5
GoogleComplete scammers that rip off students and try to intimidate them. The flat I rented had mushrooms growing that they never did anything about, mould everywhere and rats! Worst year of my life living there. No help at all even when we got environmental health involved. Would never recommend to anyone, even my worst enemy. If I could give 0 stars I would.
2/5
GoogleRating only, no written review.
Dear Stella, All feedback is important to us and it is disappointing to see the 1 star review you have given. I have looked on the system and unfortunately the property you wanted to go ahead with had been let by the landlord therefore we were unable to let the property to you. I do sincerely apologise that we were unable to progress you application further. Kind Regards Nicholas Humphreys Southampton
1/5
GoogleThey don't pick up the phone.
Dear Ben, I am extremely disappointed that you have left a negative review, I have looking into your feedback and our opening hours are 9am till 6pm on this occasion you had called at 6:15pm and left a voicemail regarding loss of house keys. As mentioned on the call to you we do not manage your property therefore your landlord would need to supply you with a key. Kind Regards, Nicholas Humphreys Southampton
1/5
GoogleThis Company is completely inept, inadequate and unhelpful. The service they provide is abissmal, uncoordinated and unprofessional. Don't use them
Dear Joanna, All feedback is important to us and it is disappointing to see the 1 star review you have given. I have looked on the system and as mentioned in our communication to you on the 28th November 2022, your daughter is in a fixed term contract therefore she would still be liable for rent till the end of her contract, having said that we have offered to find a replacement for your daughters contract. Regarding the maintenance issues raised as mentioned on the email with screenshots of your daughters property account no maintenance has been raised so we are unable to comment on this. Kind Regards Nicholas Humphreys Southampton
1/5
Googlelandlords avoid at all costs, very poor management of rental issues. Love to shift blame onto others as opposed to dealing with problems that arise.
Dear Shiva, We have looked into your details and are unable to locate you as a customer of Nicholas Humphreys. Please can you send an email to portswood@nicholashumphreys.com with more detailed explanation and we will get back to you. Kind Regards Nicholas Humphreys Southampton
1/5
GoogleIf Only I could give zero stars.. Honestly I should have sued them. It took them almost 7months to give my deposit back, I had to make thousand phone calls and send many emails to be able to get it back.
Dear Hazel, All feedback is important to us and it is disappointing to see the 1 star review you have given. I have looked on the system and as mentioned in our communication to you on a number of occasions Nicholas Humphreys did not manage the property and the deposits were not held by us. Your landlord was the deposit holder therefore it would be him who you would have to speak to. Kind Regards Nicholas Humphreys Southampton
1/5
GoogleThese people should not be able to rent, avoid this agency at all costs.
5/5
GoogleNicholas Humphreys have been an incredible letting agent. They have offered a personal and friendly service and made it easy to rent as a student; they have often given us calls to explain details of the tenancy instead of just sending emails, they have done follow up checks after maintenance to see if we are satisfied, and any urgent maintenance has often been dealt with by the next day. They have also done a fantastic job advocating for us during the return of our deposit. Thank you
5/5
GoogleGreat letting agent and handle everything in an extremely efficient manner. They keep me in touch if ever anything needs doing to my property and more importantly ensure that the rent gets paid.
Thank you for your review and kind comments Rebecca. It's a pleasure to work with you, and I'm pleased to hear that you are happy with the service that we provide. Thank you for taking the time to leave a review. Kind Regards, Tarun Patel
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 20162016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024Source: The British Property Awards winners lists, as published, linked by year.
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Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 438.
The 17 Nicholas Humphreys offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.
