5/5
Ok

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★★★★★
2,919 reviews across 17 offices and 2 platforms
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,919 reviews on two platforms, rated 4.2 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Ok
5/5
Donna has provided great service and prompt responses to all of my queries.
1/5
Rating only, no written review.
1/5
Don’t go with them they conduced viewings for where I am staying and they left the door unlocked whilst I was out so when I returned I had a unlocked door which I left locked
1/5
AVOID AT ALL COSTS! I think that the worst thing about this estate agent is that they will tell you they are dealing with your issues but are doing nothing about it! Liars and crooks!
5/5
Charlie showed us around a property I picked and was very professional and kind, highly recommended this estate agent
5/5
Smoothly, efficiently and professionally handled my property application - no question was too daft to be answered. Procedures for references etc transparent & easy to work with. 10/10 recommend
1/5
I don't know how to put a negative 5 star review. As a landlord, their service is NON-EXISTENT. Lost keys, not able to provide tenancy contracts, no replies to emails, can't get fire safety checks done on time. When we terminate their contract, they threatened to sue us for the rest of the management fees. Ombudsmen couldn't help either. For landlords, pls don't use them. For tenants, I guess if their service is terrible, they will also treat you shabbily.
5/5
This review is stand alone for Charlie only and the help he has been in the biggest process of moving into a property. He’s been and is continuing to be a great help, speaking with both my mother and I, trying to sort out what’s best and reassuring along the way. Thank you Charlie, on behalf of the both of us.
1/5
If I could give this company 0 I would. Disgusting service with tenants, intimidating on the phone and condescending in person. Not a personable member of staff in the derby branch. Mould in the flat was claimed to be our fault, radiators weren’t fixed for months during WINTER. The mould eventually lead to me having health issues which have only been resolved since moving out. I thought all letting agents were this bad until moving, any students who are looking to get accommodation in derby AVOID Nicholas and Humphrey’s they are HORRIFIC. They treat all students like children regardless of age. So many other bad things to report on these agents and I feel sorry for other students like me who just wanted to find a nice flat to live in during university. If any students are reading this and wondering about who to go with, the student letting guys are AMAZING agents who treat their clients like clients and not annoyances.
1/5
Like so many other comments if I could give this rating a 0 I would. This is the worst company I have been in contact with. Called them Friday morning to confirm my visit and viewing for a flat, to which they agreed the viewing is still going ahead. I then drive 2 hours to Derby to get to the place of viewing for there to be nobody waiting for me on the Saturday morning (not even 24 hours later) called back the agency for a reply that my reviewing had been CANCELLED without being told that this was the case. Their service has been nothing but rubbish (nicest word to say the least). They don’t reply to emails or inform you of any updates. Any student wishing to find a property in Derby I would avoid this company at all cost as all you will receive is false advertisement and disappointment.
5/5
really easy to work with, good communication and seamless interactions
Dear Amelia, Welcome to your new home in Sheffield! Thank you very much for your positive feedback. We are delighted to learn that you are happy with the service you have received from us so far. If we can ever be of assistance to you, please do not hesitate to contact us. Regards, Nicholas
5/5
Many thanks to Nicholas and Sue who went above and beyond to help us with the move to Sheffield!
Dear Brett, Thank you for the lovely review you left for us. We are delighted to have been of assistance in helping you find the perfect place to live. Best wishes and regards, Nicholas & Sue
5/5
Amazing service. Nicholas and his wife advised and delivered everything to an excellent level. Would 110% Recommend
Dear Carlos, Welcome to your new home! We are delighted to have helped you find the perfect place to live. Thank you very much for your lovely review. Best wishes, Nicholas & Sue.
5/5
I had the best experience with Nicholas Humphreys. The process was very smooth and fast. They make sure to find the best accommodation depending on your requirement. They actually care for their clients. Really happy with the services. Thank you guys :)
Dear Komal, Welcome to your new lovely home in Sheffield. We are so pleased to hear that you are happy with the personalised service we have given you. Please be assured of our continued support whilst you are renting with us. Thank you very much for your very kind comments. Both Sue and I wish you well. Regards, Nicholas
5/5
Nicholas and Sue have been fantastic in helping us understand the Sheffield market. Their knoweldge and advice has really been excellent, plus they always seem to answer the phone when we call, which is more than we can say for previous agent.
Dear Emma, Thank you very much for your lovely review. We are very pleased to have been able to offer you insight into the housing market here in Sheffield and share our knowledge and experience on HMO properties in the area. Regards, Nicholas & Sue
5/5
We recently had a second child and found that we no longer had the time required to run our properties, we needed to find a property agent to act on our behalf. After some research we reached out to Nicholas on the basis of his good reviews, we are so glad that we did. Nicholas has a wealth of experience, he is a great communicator and has fantastic instincts, he will make sure that you get great calibre tenants and successfully maintain the relationship. The speed with which he filled our properties was second to none, one was filled in under a week, with two rooms being taken before the renovations were complete. Where there is an issue or problem Nicholas does not just tell you something is wrong, he gives you and overview of the situation with his opinion and will provide a solution as well. I can safely say that Nicholas is the best property manager I have had the pleasure of working with, should we acquire any more properties he will be our first call.
Dear Chris, Thank you so much for the lovely comments you have made about the service I have given you. It is truly a pleasure to assist you in the management of your lovely properties. I look forward to helping you achieve the very best results from your properties. Best wishes and regards, Nicholas
5/5
I had the pleasure of working with Nicholas Humphreys agents recently, and they exceeded all my expectations. From my initial email to the finalization of the rental agreement, every aspect of the process was handled with the utmost professionalism and expertise. I was applying from another country so Eileen went above and beyond for me to gather options and online viewing possibilities in a very limited amount of time. She provided me with accurate and detailed information about each property, highlighting both the positives and any potential drawbacks. I never felt rushed or pressured into making a decision. She patiently worked with me, offering valuable advice and guidance while respecting my preferences. What impressed me the most was her attention to detail and ability to understand my specific requirements. She took the time to truly comprehend what I was looking for in a rental property. As a result, she presented me with a curated selection of options that perfectly matched my preferences, saving me a tremendous amount of time and effort. Throughout the entire process, the tenancy service demonstrated exceptional communication skills. They promptly returned emails, provided regular updates, and ensured that all my queries were addressed in a timely manner. Their knowledge of the market was comprehensive, and their insights were invaluable in making an informed decision. I cannot recommend this agency highly enough. Their professionalism, efficiency, and dedication to client satisfaction are unparalleled. If you want a stress-free rental experience, this is the one to choose. They will undoubtedly exceed your expectations, just as they did mine.
1/5
I cannot recommend staying away from these managers more strongly. Tenants are treated like numbers, not humans. Edit after reply: I think your reply exemplifies your lack of awareness with dealing with personal information about your clients.
Thanks for submitting your feedback, Cedrik. We are disheartened to hear that you had a negative experience when you rented with us, as we can’t recall any big issues occurring during that time other than a broken window that was attended to on the same day. We can also see you received your full deposit back once the tenancy ended. We’d be interested to understand what went wrong and how we can improve. Please feel free to email us at durham@nicholashumphreys.com or give us a call at 0191 300 0163.
5/5
The team at Nicholas Humphreys Durham are great - incredibly knowledgeable and friendly. I’d highly recommend their services to anyone looking to buy, sell or let a property.
Thanks very much, Nicola!
1/5
Advise students to stay away from this letting agency. They are extremely slow at replying, unless it is a viewing (in which case they often will just show up, and often not even lock the door despite all tenants being out...). Took the agent seven months to fix a fridge which was showing temperatures of 12 degrees, following which the electrician stated it was illegal to have been fitted in the state it was. They will try and take as much as they can from your deposit, such as charging over £250 in cleaning fees, despite the residency left in an immaculate condition, following the hiring of a private cleaner. The landlord was more efficient at fixing things than NH. Avoid if you can.
5/5
I received excellent service from the outset from the full team, they totally took the stress out of the whole process, and went above and beyond in all aspects. The team are friendly and very knowledgeable of the housing market, I would highly recommend using the company.
Thanks Martin, it was our pleasure!
1/5
If I could give zero stars I would. This estate agents is beyond poor. My housemates and I are second year university students and already we have had to live with mould growing in our rooms, covering clothes and furniture that we have had to throw away. we lived like this for 3 months and became ill with colds, Nicholas Humphreys were extremely unsympathetic and rude to us making us think it was our fault and normal to be living in cold, damp conditions when in fact it was a structural housing issue that caused condensation in rooms and mould to grow. this situation was sorted out after 3 months. secondly we have been living for over a month now with no wifi. there was no fast attempt to resolve this and again began blaming us, only after 3 weeks were we given a 4G box however this ran out after a few days meaning as uni students we couldn't do our work at home and we were using a lot of money on 4G. I can't put into words how awful this place is. for the amount of money we are paying as students I cannot believe they are treating us like this. DO NOT SIGN WITH THESE PEOPLE.
Thanks for your feedback, Florence. We take the points you’ve raised very seriously. As you’ll know, the Managing Director and Lettings Manager have already met with your household about all of the concerns you’ve raised, including supplying and paying for your household’s 4G device while BT was down, and organising for a contractor to look for any structural issues at the property. You’ll also know that the landlord organised for a professional cleaner and had a PPU/PIV anti-condensation unit installed in January after the contractor was unable to find any structural issues that were causing condensation. As we've had very positive communications with your other housemates around these issues, we would like to better understand if there is something in particular we can support you with that you feel has not been resolved. We’re happy to speak on an individual basis if you prefer. As ever, please do continue get in touch with our office if there are any further defects or problems you need to raise; we want to help where we are able.
5/5
My experience with Nicholas Humphreys has been exceptional and professional. The staff are very polite, approachable, and knowledgeable. Their service was prompt and effective, and advice regarding mortgage brokers and solicitors extremely informative and useful. I wholeheartedly recommend them.
Thanks Damon! Hope you guys are enjoying your new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 20162016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.

Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024Source: The British Property Awards winners lists, as published, linked by year.
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Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 438.
The 17 Nicholas Humphreys offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.