5/5
GoogleExtremely professional, friendly and caring team
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
20
Reviews on The Trusted Agent
All 12 offices
247
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)35 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,128 reviews · 843 on Google (4.8)38 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)32 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH897 reviews · 615 on Google (4.5)29 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)44 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH589 reviews · 296 on Google (4.9)41 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)39 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)31 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)30 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)34 in the last 90 days
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleOnly had a valuation done but was really impressed by Phil. He was friendly, professional and inspired confidence. Definitely top of the list if we progress to sell.
Agent replied · 26 July 2026
Hi Zak, thank you so much for taking the time to leave us a 5-star review! I am thrilled to hear that you had such a positive experience with Phil during your valuation. We truly appreciate you keeping us at the top of your list, and we would be absolutely delighted to help you whenever you are ready to take the next step in selling your home. Best wishes, EweMove Leamington Spa
5/5
GoogleEwe move estate agents , Phil Smith has been fantastic in selling our property, from initial first meeting until completion, he has kept us updated and answered any queries we had , nothing was to much trouble for him Highly recommend Ewe Move
Agent replied · 26 July 2026
Hi Stephanie, thank you so much for the 5-star review! It was an absolute pleasure working with you from our first meeting right through to completion. I’m so glad I could make the process smoother for you and keep you updated throughout. Your recommendation means the world to me.
4/5
GoogleTracy was great. Would use again. We did go with their partner solicitors and had an appalling time with them though so I would do your own research and find your own independent solicitors.
5/5
GoogleMichael Poole have been amazing in helping us find the perfect first home for us to buy from the welcoming well knowledge sales negotiators Isobel and chris showing around the mutiple properties we viewed to Helen keeping us informed of the sales progression and any queries we had in our first buy couldnt recommend a better service.
5/5
TrustpilotDebbie extremely helpful
Debbie extremely helpful. Kept up -to-date every step of the way in a stressful circumstance. Would highly recoomend.
5/5
GoogleLouise was an absolute professional, warm, friendly and a consummate professional. Knows her industry and knows people and knows how to relate to them. An absolute pleasure to deal with her and would not hesitate to recommend her to anyone
5/5
TrustpilotSarah has been brilliant!!!
Sarah has been brilliant!!!! So helpful and patient with me as being a first time private tenant, can't praise her enough.
5/5
GoogleI have been working with Kelly from Inspire for a number of years now, and her professionalism is second to none. She is frequently available for queries and finds solutions in good time. …
Agent replied · 24 May 2026
Hi Ciaran, Thank you for your feedback and for working with us over the years. We’re pleased to hear how highly you rate Kelly’s professionalism and her commitment to … More
5/5
GoogleFriendly, well informed and welcoming service, Kelly was an a absolute star ⭐️
Agent replied · 24 May 2026
Hi Jasper, Its lovely that Kelly was living our values of being personable, whilst being knowledgeable at the same time. Its very kind of you to take the time to leave us a review. If you know anyone else who needs our help please pass on our details. We wish you all the best
5/5
GoogleFabulous agents. Becky & Kelly in particular were super helpful, friendly and professional. A credit to Inspire. Finally an estate agent that actually cares about their clients and we aren't just a number! Highly recommend.
Agent replied · 24 May 2026
Dear Jo, my favourite job is replying to reviews. I love hearing when my team is delivering on our company values. I also take pride in learning if we haven't hit the high standards we set. We do appreciate your kind words and taking the time to leave this review. Thank you
5/5
GoogleKelly was fantastic! Helped us sort everything from viewing to moving in under a week and helped us ensure all of our document and logistics were set up in such short time. Amazing customer service and support. Thank you!
Agent replied · 24 May 2026
Hi Charlie, Thank you for your kind words. We are glad Kelly made the process smooth from the viewing through to move-in. Your cooperation helped a lot as well! … More
5/5
GoogleIf you want estate agents who actually have your back, these are your guys! Selling our home came with its fair share of chain‑related chaos, but Bradley …
Agent replied · 24 May 2026
Dear Leanne, Thank you so much for taking the time to leave such a thoughtful review, it really means a lot! … More
5/5
GoogleIn terms of property salesmanship, Inspire is very good. Steve a senior principle in the company took the laurels in this department, never losing faith - even with more than a fair share of 'head-scratching' potential buyers. Sales …
Agent replied · 24 May 2026
Greg, Thank you for taking the time to share this feedback. Steve takes pride in staying persistent with buyers, even during moments where … More
5/5
GoogleKelly is incredibly helpful and a real assett to the business. I have found her to be extremely professional and polite. Kelly and I have worked together on various projects over the years, she is easy to get on with and a beam of sunshine. Thank you!
Agent replied · 24 May 2026
Hi Samy, thank you for taking the time to leave such kind feedback. Kelly brings a huge amount of energy and care into her work, so your words will … More
5/5
GoogleFirst class from start to finish! Steve was super helpful and always available to answer any questions we had. …
Agent replied · 24 May 2026
Thank you, Hayden, for the fantastic review. We’re thrilled Steve and the team kept communication flowing between estate agents and solicitors and helped you hit your target exchange date. We’ll pass your kind words on to Steve and the … More
1/5
GoogleI just can’t believe the hassle of trying to get though to this agent … don’t need their business
Agent replied · 24 May 2026
We’re very sorry for the trouble and understand how frustrating it is not to reach an agent. We’ve been experiencing higher-than-normal call volumes; please email our customer care team or use the contact form on our website to reach us … More
5/5
GoogleExtremely professional, friendly and caring team
5/5
GoogleMatthew and Debbie have been first class. Very professional, knowledgable and always responsive from start to finish on our sale, but the standout for me has been the quality of the communication. I’ve been kept informed every step of the way which has most definitely taken a lot of the stress out of it for us. Highly recommended.
5/5
GoogleMichael Poole were very professional and reliable throughout the process. Communication was good and a friendly voice every time you contact them. Recommemd to anyone.
1/5
GoogleOur estate agency had a very concerning experience with Sprift. After cancelling our service and having no communication for around a year, they reinstated a Direct Debit and took money from our business account without any advance notice. This is contrary to the Direct Debit Guarantee, which requires organisations to provide advance notification of the amount and collection date before taking payment. We had to contact our bank to reverse the transaction immediately. Our records show that all invoices during our period of use were already paid in full, so the claim of an outstanding invoice was disputed. Businesses should be cautious when providing Direct Debit authority, as it appears mandates may still be used long after a service has been cancelled. Instead of addressing the issue, the company chose to flag our honest Trustpilot review. In our experience, businesses reading reviews should keep in mind that some negative feedback may be challenged. Based on our experience, we would strongly recommend that other businesses review billing arrangements and Direct Debit mandates very carefully before signing up.
5/5
GoogleI am looking for property and Mohammed is helping me to find one. The service I have received is brilliant.
Agent replied · 23 May 2026
Dear Sonia, Thank you so much for your lovely review. We’re delighted to hear that you’ve received such brilliant service while searching for a property with us. Finding the right home is so important, and we’re pleased to know that Mohammed has been able to support you throughout the process. Mohammed will be very happy to hear your feedback, we pride ourselves on providing a helpful, responsive service, and it’s great to see that reflected in your experience. We look forward to helping you secure the right property very soon! Kind regards, Zoe Streets Ahead
5/5
GoogleMo has been professional and has really gone the extra mile, glad everything is in a safe pair of hands - highly recommended!
Agent replied · 23 May 2026
Dear Samuel, Thank you for your fantastic review. We’re so pleased to hear that Mo has provided a professional service and gone the extra mile for you. It’s exactly the standard we aim to deliver, so it’s great to know you feel everything is in safe hands. Your recommendation really means a lot to us, and we’ll be sure to pass your kind words on to Mo. Thank you for choosing Streets Ahead! Kind regards, Zoe Streets Ahead
4/5
GoogleI would like to thank Mohammed for the invaluable support he provided me during my property search. He guided me with great professionalism through the viewing and evaluation of the property, always demonstrating kindness, friendliness, and a sincere willingness to listen. Although, for personal reasons related to my budget, I ultimately decided not to proceed with the purchase, Mohammed remained understanding and fair until the last moment. A reliable, attentive, and compassionate real estate agent. I highly recommend him to anyone looking for expertise and sensitivity in the purchasing process.
Agent replied · 23 May 2026
Dear Esmeralda, Thank you so much for your thoughtful and generous review. We’re absolutely delighted to hear about your positive experience with Mohammed. At Streets Ahead, we pride ourselves on delivering a professional, supportive, and understanding service, and it’s wonderful to know that Mohammed demonstrated this throughout your property search. We completely understand that circumstances can change, and we’re pleased that Mohammed was able to provide guidance and support right up until your decision. His commitment to listening carefully and acting with fairness and compassion truly reflects the values we uphold as a team. Thank you again for your recommendation. It genuinely means a great deal to us. Should your circumstances change in the future, we would be more than happy to assist you again. Kind regards, Zoe Streets Ahead
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards.
Want Michael Poole to help?
Send Michael Poole a message.
