Every review we hold for the Billingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have recently moved into a new property and just as mentioned in my contract, Sam s from Homebox contacted me by email to help me arrange my bills, all in one place. The platform to book an appointment is great as it allows you to choose the the most suitable time and it also adds a reminder on your phone plus you get send a reminder just before the scheduled appointment.
The set up is through a phone call and Sam was very polite and helpful to all my questions. Not to mention that it was a very quick phone call rather than waiting for a long time with the music at the background to sort bills.
Would definitely recommend. Thank you!
Jocelyne · 8 June 2026
Agent replied · 8 July 2026
Thank you so much for the fantastic 5-star review! We are so pleased to hear that you found our all-in-one bills platform so easy to use, from booking your appointment right down to the automated calendar reminders. We designed our smart dashboard to take the stress out of moving house by letting you manage everything in one place. We’re so glad we could get your utility bundle setup sorted quickly, saving you from those frustrating, long customer service hold times. Thank you for the recommendation, and welcome to your new home!
★★★★★ 1/5
GoogleHidden fees and zero service. Predatory fees and targeting international students. Avoid Homebox.
I paid £723 for a 3-month stay at Bloom East Apartments (D0813). I moved out in December and I’m still fighting for my refund 5 months later.
They are refusing to refund £195 by claiming "hidden fees": a £135 early termination fee and an extra £60 billing fee. These were never made clear for my short-term stay.
On top of that, their service is a joke. They didn’t pay my water bill on time, leading to a debt collection notice in my name. Now they’ve told me to deal with the electricity company myself because they can’t be bothered to fix their own mistakes.
It is clear they target international students, expecting us not to understand the system or fight back against these unfair charges. This is predatory and feels like blatant discrimination.
Even the "agreed" refund £330.3 hasn't arrived. Jenni and the team just hide behind fine print. If you are a student or a new tenant, stay away. They take your money and disappear.
Lynn · 8 May 2026
Agent replied · 8 July 2026
Hello Lynn,
Thank you for sharing your concerns. We take your feedback seriously and would like to clarify the current status of your account.
Regarding your final balance, we have been in proactive contact with the energy supplier on four separate occasions to secure your final statement. As the supplier has not yet issued this, we have offered to release your current credit balance to you now, with the understanding that the final utility bill will need to be settled once it is produced.
Regarding the charges mentioned, these are standard administrative costs associated with the early closure of a 12-month agreement. We are transparent about these terms at the start of every contract.
We apologise for the delay you’ve experienced and for the frustration regarding the water account. We are committed to resolving the outstanding balance with you.
We will get in touch with you directly so we can look into and resolve this for you.
★★★★★ 5/5
GoogleDebbie and the team at Michael Poole Billingham have been absolutely outstanding from start to finish. Their professionalism, knowledge, and genuine care made what can often be a stressful process feel smooth and controlled. Debbie kept us informed every step of the way, always responding quickly and clearly to any questions we had.
What really stood out was Debbie’s attention to detail and commitment to getting the best possible outcome for us. Debbie went above and beyond, ensuring everything stayed on track and handling any challenges with confidence and efficiency. We always felt like Debbie and the team had our best interest at heart and were always on hand to help and support us.
We couldn’t have asked for a better estate agent and would highly recommend Michael Poole Billingham to anyone looking to buy or sell a property. A truly 5-star service!
Becky · 4 May 2026
Agent replied · 22 April 2026
Thank you for your wonderful review! 😊 We're delighted to hear that your home sold so quickly and that you had such a positive experience with our team. Clear communication and expert guidance are what we strive for, so it’s fantastic to know we met your expectations. Wishing you all the best in your new home! 🏡✨ …
★★★★★ 5/5
GoogleEveryone in the highworth team that we spoke to were helpful and proactive. Laura who managed our sale and Chloe who helped us with our second viewing, were both brilliant. They were efficient, proactive and communicated well throughout the whole process. They were also incredibly friendly and went above and beyond by getting my daughter a gift for her to find on moving in day - she loves it! Thank you so much Laura, Chloe and the highworth team!
Rose · 4 April 2026
Agent replied · 4 June 2026
Thank you so much for recognizing the hard work and dedication of Laura, Chloe, and the rest of the Highworth team! We are thrilled to hear that they were able to provide excellent service to you and your family throughout the process, and we will be sure to share your kind words with the team. It was our pleasure to assist you, and we wish you all the best in your new home!
★★★★★ 5/5
GoogleI can’t thank Debbie and the Billingham office enough for everything they did throughout my sale.
We encountered a major legal issue with a deed of variation, which took over 14 weeks to resolve and caused a great deal of stress and uncertainty. Throughout the entire process, Debbie was absolutely fantastic. She was incredibly supportive, always chasing solicitors and other parties for updates, keeping me informed every step of the way, and always available to talk whenever I needed reassurance.
Her professionalism, dedication, and genuine care made a difficult situation so much easier to deal with. Nothing ever felt like too much trouble, and I always felt supported from start to finish.
I couldn’t recommend Debbie and the Billingham office highly enough. Thank you for providing such outstanding service and going above and beyond.
Louis · 4 August 2026
★★★★★ 5/5
GoogleWe worked with Sarah as our letting agent when we moved abroad and rented out our home, and she was simply fantastic. She handled all the paperwork smoothly and connected us with excellent local contractors for things like window replacements, decoration, and electrical checks. Now that we’re in China, she’s been a huge help, always available via WhatsApp to sort out any issues that come up. We really appreciate her professionalism and would definitely recommend her services!
Dave · 11 November 2025
Agent replied · 11 July 2026
Hi Dave
Thanks for your kind words! I always did my best to get the right outcome for you to protect your property, ensure you get the best possible tenants and give you a truly stress free experience. It's always nice to see this being achieved :)
I hope you are enjoying your time in China and will speak soon.
Sarah
★★★★★ 1/5
GoogleAvoid. Highly unprofessional, unreliable, and a total scam. Sarah Fitton is exactly as others have reviewed her, dishonest and a scam. She takes your money for her property management services, and she doesn’t deliver at all, on the contrary, she creates and leaves you with problems that she never solves. And then flips blame on you. I’ve lost so much money thanks to her and my house has irreparable damages. This agency is not to be trusted. Not as a tenant. Nor as a landlord.
Blanca · 11 October 2025
Agent replied · 11 July 2026
Hi Blanca
It was a pleasure to manage your property for over 7 years. I was very proud of finding you excellent tenants giving you the rent you wanted every month and had no void periods. You recently moved back in and have for the first time raised that you are not happy with me which is disappointing but I clearly respect your views.
Your tenants left the property in excellent condition, they fully painted the inside of your house 2 years ago at no cost to yourself and paid for an end of tenancy clean for you to move back into which they didn't need to do.
I sent you a 600 page report at the end of the tenancy which flagged a few areas for the tenants to rectify but it was very minor. All the areas you flagged as being damage were in my opinion wear and tear over the 7 years. I visited you twice in your property to go through all of these areas to ensure we both fully understood each others views. 4 Trades people that we sent to your property all agreed that all of the areas you raised were wear and tear and would be expected over the time you have had your property rented out. We acted on your instruction to propose a deduction from the tenants deposit for all of the areas that you perceived as damage. As I mentioned to you on numerous occasions they have the right to challenge this and ultimately the DPS will make an impartial decision. This will ultimately determine whether any money is taken from the deposit and returned to you so you will not be out of pocket if they decide this is the right outcome. This is not us blaming you it is the process that all Landlords and Tenants follow to achieve a fair outcome for all and is most importantly decided upon by the DPS not us. I advised you yesterday that your case was being looked into pending a decision so it is disappointing that you feel the need to write it in this way as a scam but clearly respect your views.
All of the 4 Tradespeople reached out to you some time ago to see if you wanted to pay for any of the work that you deemed as damage, you haven't instructed any of the work so not really sure what costs you are saying you have incurred but please keep the receipts if you have appointed your own tradespeople as you will need these if the DPS wish to see proof you have had the work done.
Since you first reported that you weren't happy with our last checkout report, I have communicated with you over 60 times in a month to try and explain the position. You later filed a complaint which we responded to within 48 hours with a detailed 4 page written response on all of the points raised. We sent this to you on 27th August, we also advised you that if you are still not happy with our response you can take your points to the Property Ombudsman who would impartially listen and investigate your concerns, as you are aware as things stand today you have neither responded to our letter nor followed up on our suggestion to contact the Ombudsman which [after reading your review] is really confusing but again, your decision.
I thank you for giving me the opportunity to manage your property and wish you many happy years living there!
★★★★★ 5/5
GoogleI would highly recommend Debbie and Molly at Michael Poole Billingham!I have just sold my property with them. Debbie was my contact throughout the sale. Debbie is very professional and arranged all appointments, and most importantly always came back with feedback from viewings. When a sale was agreed, Debbie was amazing negotiating the sale, she arranged trades to get quotes for some snags that always come up from surveys. Debbie kept me well informed with the sale process, dealing with the solicitors, and weekly updates on what can be a long process.
Thanks Mark
Mark · 8 October 2025
Agent replied · 2 September 2025
Thank you so much for your fantastic review! We’re delighted to hear that Debbie and Molly provided such professional and supportive service throughout your sale. We’ll be sure to pass on your kind words to them, they’ll be thrilled to hear your feedback. It was a pleasure working with you, and we’re so glad the process went smoothly.
★★★★★ 5/5
GoogleWe had a wonderful experience working with this agency while purchasing our first dream home.
A special thank you to Emeline Cerisier, who was exceptional throughout the entire process. She was highly dedicated, always available to help, and guided us every step of the way. Her professionalism, knowledge, and support made the whole experience much easier and far less stressful.
We are incredibly grateful for everything she did for us and truly wish everyone could have an agent like Emeline when buying a home.
We highly recommend this agency and especially Emeline to anyone looking for a reliable and caring partner in their home-buying journey.
Thank you for helping us find our dream home!
Aleksandra · 23 June 2026
★★★★★ 5/5
TrustpilotThank you Aiden
Renting through Michael Poole has been a great experience, and the service provided has been excellent. In particular, Aiden Lech-Allen was professional throughout the whole process of showing me around the property. He kept in regular contact, was friendly and easy to speak to, and made me feel completely at ease. He answered all of my questions about renting and was extremely helpful. I would highly recommend both Michael Poole and Aiden to anyone looking for a smooth and stress-free experience.
Lauren · 16 June 2026
★★★★★ 5/5
TrustpilotIf you want an Estate agent that cares…
If you want an Estate agent that cares about your house sale, then Michael Poole Billingham office is the company to use. From start to finish we were informed, updated of every progression and the staff are so very easy to work with. Every staff member is polite, friendly and more than happy to discuss any questions you may have. After a great experience of Matthew valuing our property, Debbie and Emily went above and beyond to ensure a smooth and helpful sale progression. Another great thing was the ease of contacting them to discuss anything. Even if a message was left, if they were busy, they responded quickly. I would wholeheartedly recommend their services to any prospective sellers, as we were extremely happy throughout.
Janet · 5 June 2026
★★★★★ 5/5
GoogleBerfin called me & made all the arrangements, she made the whole process very easy & was very patient with me as the internet kept dropping whilst I was trying to get the information she required. I am very grateful for all her help.
Thank You Berfin
Mark · 8 June 2026
Agent replied · 8 July 2026
Thank you so much for the wonderful 5-star review! We are so glad to hear that we were able to patiently guide you through the process, even with a tricky internet connection. We know that moving house can be stressful enough without tech issues, which is why our team is trained to take their time and make your utility setup as smooth as possible. We’re thrilled we could get all your arrangements sorted and take the weight of home admin off your shoulders. We will be sure to pass your lovely thank you on!
★★★★★ 5/5
GoogleAngela is the safest pair of hands you could put your sale into. She’s professional, friendly, insightful and really knows her onions. We had to accelerate our sale as we found our onward purchase sooner than expected. Angel was nothing but supportive, and turned the most unremarkable viewing (on paper) into an asking price over. Challenges followed but she met each with dedication and determination. Her comms were flawless. Can’t recommend her enough 🙏🏻⭐️⭐️⭐️⭐️⭐️🙏🏻
Alex · 27 October 2025
Agent replied · 27 May 2026
Wow, thank you so much Alex for this amazing feedback! We’re so pleased Angela could turn a challenging sale into such a success and make the whole process feel smooth and supported. She’ll be thrilled to hear her professionalism, insight, and dedication made such a difference. We really appreciate your recommendation and are so glad you felt in safe hands throughout!
The Preston Baker Team
★★★★★ 5/5
GoogleAn Estate Agent that doesn't feel like one! Angela has been efficient, knowledgeable, helpful and assisted us in understanding and getting to know the property without any over-the-top hard sell. Our view was as a purchaser, but I know I'd be happy with her services as a vendor too.
Sarah · 20 May 2026
Agent replied · 27 May 2026
Hi Sarah,
Thank you so much for your wonderful review! We’re delighted to hear that your experience felt refreshingly different and that Angela’s knowledgeable and supportive approach made such a positive impression.
Providing honest guidance without pressure is something we really value, so it’s fantastic to know this came across during your experience as a purchaser. Angela will be thrilled to receive your kind feedback.
Thank you again for taking the time to share your experience, and we wish you all the very best in your new home.
Best regards,
The Preston Baker Team
★★★★★ 5/5
GoogleI have recently used Michael poole (billingham) to sell my home after having used them previously to buy it. Debbie was absolutely fantastic both times and has ensured the best deal possible for everyone involved. Debbie has made a stressful time very easy and I could not recommend her or her team more if you needed to buy or sell.
Adam · 5 February 2026
Agent replied · 30 July 2023
Thanks so much for the 5 stars, Adam!
★★★★★ 5/5
TrustpilotHighly recommended
The valuer made me feel comfortable,no hard sales pitch, and out of the 3 agents I'd contacted, I put my trust in him and his colleagues to sell my late father's home. All the people I subsequently dealt with at Michael Poole in Stockton on Tees were friendly and professional, with excellent communication. They quickly got numerous viewings, lots of possible interest and an offer....unfortunately the chain collapsed so it was back to square one, but again the staff at Michael Poole came up trumps and through their excellent liaison, I soon had another offer, leading to completion. I am so pleased I 'went with my gut' and trusted them to sell the property.
Gillian · 8 May 2026
★★★★★ 5/5
GoogleNatalie was instrumental in securing our purchase for us. We were in a precarious position and she drove the process through to exchange contracts in record time. The chain would have collapsed if it wasn’t for her total professionalism and expertise. If only she had handled our sale too!
Pads · 16 April 2026
Agent replied · 16 June 2026
Thank you from Richard James, Mill Hill, NW7
★★★★★ 5/5
TrustpilotJack Johnson has been brilliant from…
Jack Johnson has been brilliant from the moment I first spoke to him about the house. From helping us through the offer being accepted to supporting us with the ongoing process, he’s been constantly on the ball and always keeping things moving. He’s been great at chasing solicitors, keeping us updated, and making the whole process feel much less stressful. Really appreciate all his help so far and would definitely recommend him.
Byers · 18 June 2026
★★★★★ 5/5
GoogleSarah was very cooperative, helpful, and responsive throughout the entire process. She made our move into the property smooth and hassle-free, always answering my calls or getting back to me quickly. We had a great experience and highly recommend her.
Areeba · 11 June 2026
Agent replied · 11 July 2026
Hi Areeba,
Really happy to have helped you move into your new home and I'm sure you will enjoy the village and all it has to offer! If you do need anything you know where I am :)
★★★★★ 5/5
GoogleCan’t recommend Paul highly enough. Having found the house we wanted we needed to sell our house quickly. From the moment of instruction Paul was super efficient and created a great listing. Paul’s strategy for selling achieved multiple offers and sale after the very first round of viewings. I have no doubt we would not have sold so quickly without Paul. Communication from instruction to completion was outstanding with Paul very quick to reply to any questions and always helpful. It’s rare to receive such great service and will certainly use Paul for any future moves.
Keiran · 10 June 2025
Agent replied · 10 June 2026
Many thanks Kieran for this wonderful review. We really appreciate you taking the time to leave the review, and wish you all the very best for the future.
★★★★★ 5/5
GoogleWe dealt with Debbie from Michael Poole after we successfully had an offer accepted on a house we wanted to purchase. Throughout the process and up to exchange , she always provided us with up to date information on progress, and was at all times proactive in dealing with our seller and the solicitors in the chain. She made the process so much less stressful and we wouldn’t hesitate to use her and Michael Poole in the future or recommend to others.
Andrew · 5 April 2026
★★★★★ 5/5
GoogleI had a really positive experience with Michael Poole Estate Agents while purchasing my home. Emeline and Debbie were both fantastic throughout the whole process, they kept me updated regularly and were always quick to respond whenever I had any questions.
What stood out most was their communication, they were professional and polite, but also approachable and personable, which made the whole experience feel much less stressful and more human. I especially appreciated that they would call me with updates when they knew I was waiting on information, rather than just relying on emails.
Overall, a really supportive and reliable team. A big thank you to Emeline and Debbie for all their help, I’d definitely recommend them to anyone buying or selling a property.
Steph · 5 April 2026
★★★★★ 5/5
TrustpilotWe sold our house through Michael…
We had a fantastic experience with Michael Poole when selling our house. From start to finish, Helen and her team were professional, friendly, approachable, and kept us informed throughout the whole process. They worked hard to make sure everything went smoothly and was always available when we had questions or needed advice. We highly recommend Michael Poole to anyone looking at selling their property.
Olivia · 30 July 2026
★★★★★ 5/5
GoogleBig Thank you to Angela W, Very fast and professional service, we get our York dream house keys in 44 days { very fast }. Angela help us not only during process, but help resolve little issues after sales.
Dennis and Lana
Dainis · 20 May 2026
Agent replied · 27 May 2026
Hi Dennis and Lana,
Thank you for taking the time to share your experience, and what a fantastic result getting the keys to your dream home in just 44 days! That’s a great turnaround.
Angela will be really pleased to hear your comments. It’s great to know she was able to support you not only through the purchase itself but also by stepping in to help resolve a few post-sale issues too. That ongoing care is something she takes real pride in.
We really appreciate your kind words, and it’s brilliant to hear everything came together so positively for you both.
Best wishes,
The Preston Baker Team
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