Every review we hold for the Billingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWhat a horrendous company!! I've so far sent 4 requests (2 via right move and 2 directly through their website) to contact me for a viewing on a property in Shrivenham. As a cash buyer I am in a good position to purchase property, however they have not bothered to contact me! I'm sure the vendor would love to know about their utter incompetence to sell a property! I will avoid at all costs any property for sale with this joke of an estate agent, and will most definitely NEVER sell a property with them!
D · 7 May 2026
Agent replied · 4 June 2026
Hi DJ,
We are sorry to hear of your experience. Please be assured that we would not knowingly ignore a viewing request, and furthermore we cannot find anything on our systems in relation to your requests. We would love to get to the bottom of this and help you in your property search. Please contact the branch manager charlieberry@richardjames.uk
★★★★★ 5/5
TrustpilotReally great experience with Debbie at…
Really great experience with Debbie at Michael Poole’s
Debbie at Michael Poole’s was brilliant when I was buying my house on Bedford Terrace. Super friendly, easy to deal with and always kept me in the loop.
Everything felt straightforward and well handled, which made the whole process much less stressful. Would definitely recommend Debbie to anyone looking to buy a home.
Stephen · 28 May 2026
★★★★★ 5/5
GoogleThank you so much to Nauriane for your help and patience getting my utilities setup although I’ve been having network issues and the call dropped several times.
Ihaab · 8 June 2026
Agent replied · 8 July 2026
Thank you so much for the 5-star review! We’re absolutely thrilled to hear that Nauriane was so patient and helpful in getting your utility setup sorted, even with the frustrating network issues. At Homebox, we know moving house can be hectic, so our team is always prepared to take the time needed to make your household bill management as smooth as possible. We’ll be sure to pass your lovely feedback and thanks along to Nauriane!
★★★★★ 5/5
GoogleRichard is very responsive and professional throughout the entire process. He kept us well informed at every stage and was always available to answer our questions. His communication was clear, prompt, and reassuring, which gave us great …
Yu-Wen · 16 March 2026
Agent replied · 16 June 2026
Thank you from all at Richard James, Mill Hill, NW7
★★★★★ 5/5
GoogleAbsolutely brilliant experience with Michael Poole Billingham, especially Debbie, she was so friendly, helpful and communicated with me every step of the way throughout my sale. She made me feel supported and reassured the whole time. Would definitely use Michael Poole again if I ever need to sell again.
Kimberley · 12 August 2026
★★★★★ 5/5
GoogleI’d like to sincerely thank Michael, Lynne and the team for your dedication and calm professionalism during the sale of my late aunt’s property. Given the difficulties along the way, your perseverance, guidance and help were invaluable. You …
Karen · 3 March 2026
Agent replied · 3 June 2026
That's lovely to hear Karen, thank you for the 5 star review.
★★★★★ 5/5
GoogleJoseph was great to work with; professional, responsive, and proactive throughout the process. He made everything feel smooth and well-managed, and I always felt informed. I’d happily recommend him.
Olga · 16 May 2026
Agent replied · 16 June 2026
Thank you from Richard James, Mill Hill, NW7
★★★★★ 5/5
GoogleStaff were very helpful, and always willing to assist, especially Laura Woolly who was constantly getting in touch with the me and updating me with the progress
Victor · 29 May 2026
Agent replied · 4 June 2026
Thank you for recognizing Laura's dedication to keeping you informed throughout the process. We're proud to have such a helpful team that goes above and beyond to assist our clients. Let us know if there is anything else we can do for you!
★★★★★ 5/5
GoogleLouise could not have provided us with a better service. The whole experience was an outstanding service from start to finish. Louise was professional, friendly, and always quick to respond to any questions. She made the whole process smooth and stress-free, with the house selling on the second day! I’d highly recommend Louise to anyone buying or selling a home.
Stephanie · 20 May 2026
★★★★★ 5/5
TrustpilotMy experience was amazing
My experience was amazing. My estate agent( Ruby Townsend) she's very accommodating. If you email her, she replies right away I had no problems at all. If ever I will buy or sell a house in the future,I will choose Michael Poole to handle it. Thanks Ruby, you're amazing.
Lady · 30 July 2026
★★★★★ 5/5
GoogleEmeline helped me with buying my first home, she was really helpful throughout the whole transaction. Kept me up to date and chased solicitors when required. I’d highly recommend the Billingham Branch to anyone looking to purchase a property
Thanks Emeline 😊
Adam · 14 September 2026
★★★★★ 5/5
TrustpilotMichael Poole Guisborough a five star service
From start to finish the service I have received from Michael Poole in Guisborough has been exceptional. From marketing my property through to its sale in no time at all, was kept updated frequently on the progress of the sale and carried out all necessary checks etc.
Great service thanks.
Kevin · 17 July 2026
★★★★★ 5/5
GoogleI can’t recommend Michaal Hodgson highly enough! The service was amazing from start to finish. Selling my house was such a smooth and stress-free experience, thanks to their professionalism and incredible support. They kept everything …
Nicola · 3 March 2026
Agent replied · 3 June 2026
Hello Nicola, thank you for the amazing review! Very much appreciated.
★★★★★ 5/5
GoogleAnthony Cooper has been truly amazing in helping us secure our new place. His communication, professionalism and positive energy made the whole process so much smoother!
Eunice · 16 May 2026
Agent replied · 16 June 2026
Thank you from Richard James, Mill Hill, NW7
★★★★★ 1/5
GoogleLike many long-standing customers, we have relied on this software for over 12 years. As mentioned previously, the customer service was once excellent; however, its quality has noticeably declined over the last year or so. I presume this was due to the recent exodus of a number of the key staff.
Our primary concern now is the apparent shift in focus toward introducing numerous bolt-ons, presumably to drive additional revenue, at the expense of maintaining and improving the stability of the core system. Today, we once again experienced significant slowdowns at the start and end of the working day, which directly disrupted our operations and prevented us from working efficiently.
We previously attempted to transition to an alternative provider, but due to the poor structure and limited export capabilities of the backend data, we were unable to extract critical information. This ultimately resulted in a failed migration attempt.
We would welcome a renewed focus on system performance, reliability, and data portability, as these are fundamental to our confidence in the platform which, I'm afraid to say at the moment is at an all time low.
update 3/3/26
System down again - 3rd time in the last 2 weeks it has been unresponsive. We haven't been able to do anything for 10 minutes so far and of course can't get through to the support team. It's time Glen realised how badly these outages are affecting our businesses and turns his attention back from making as much money as he can to keeping his core system working - before he loses swathes of his existing customers. Which he will. So many of us are fed up right now.
Debbie · 31 March 2026
Agent replied · 31 May 2026
Hi Debbie,
Thank you for your honest feedback, 12 years with us means a lot, and we genuinely value your loyalty.
Performance issues are unusual for us, and we're sorry you've experienced some recently, our track record over 12 years speaks for itself. We're in a period of transition, but we're committed to getting back to our best.
We've recently appointed a new Operations Manager and are expanding our support team to bring service levels back to the standard you'd expect from us.
We're confident you'll start to see those improvements reflected in your day-to-day experience.
★★★★★ 5/5
GoogleI had a fantastic experience with the Michael Poole Billingham branch. Debbie was incredibly helpful throughout the entire process and made buying my dream home smooth and stress-free. Her professionalism, support, and friendly approach were outstanding. I would highly recommend Debbie and the whole team!
Connor · 11 December 2025
Agent replied · 11 May 2026
Thank you for your lovely review, Connor! We’re so pleased Debbie made the process smooth and stress-free. Enjoy your new home 😊 …
★★★★★ 5/5
TrustpilotWe purchased a home through MIchael…
We purchased a home through MIchael Poole, Alisha and Jack were efficient, professional and advocated in our best interests throughout the buying process. We had a complex chain but Alisha ensured communication was effective through to completion. A huge thanks from us and would definitely recommend.
Louise · 7 August 2026
★★★★★ 5/5
GoogleOur sales and buying experience with Michael poole was excellent. Molly was always ready to help and pushed everything along. They went out of there way to help us even printing off paperwork and sending it off to solicitors. I was kept updated daily and never felt out of the loop. I would highly recommend the team at Michael poole.
Hev · 11 July 2025
Agent replied · 11 May 2026
Hi Hev, thank you so much for your five-star review and lovely words! We’re delighted you felt supported and kept up to date throughout - it was a pleasure to help. Thanks for recommending us!
★★★★★ 5/5
GoogleSam was absolutely brilliant from start to finish. He sold my house for the full asking price within just 6 days, which completely exceeded my expectations (Yopa's valuation was £45,000 lower!)
From the moment we met, Sam's passion for the Upton area really shone through, he genuinely cares about the community and knows the local market inside out.
Sam worked incredibly hard, kept me updated every step of the way, and made the whole process smooth and stress-free. I couldn’t have asked for a better experience.
If you’re thinking of selling in Upton, I can’t recommend Sam highly enough, he really goes above and beyond.
Karen · 10 November 2025
★★★★★ 5/5
GoogleMatt was excellent!!! Explained the process in detail to make sure I understood and it was a quick and efficient call too!!!
Dinashan · 8 June 2026
Agent replied · 8 July 2026
Thank you for the 5-star review! We’re so glad to hear that Matt was excellent and provided a clear, detailed explanation of our service. We aim to make utility setup and home admin as transparent as possible, so you can feel confident in your bill consolidation. It’s great that you found the call both thorough and efficient - thanks for choosing Homebox!
★★★★★ 5/5
GoogleI've been really impressed with Let's Bid. As a property platform for generating high-quality leads, they are second to none. The team is incredibly responsive and knowledgeable, consistently delivering a genuine 5-star service. A special shout-out to Rosie and Jake, who go above and beyond to ensure everything runs smoothly. Highly recommended for any agent looking to grow their business!
Pawelwincenciak · 24 April 2026
★★★★★ 5/5
GoogleVery good customer service, accommodated my needs. Both Nick and Chelsea were attentive, patient and courteous. Efficient move into new flat.
Omar · 12 June 2026
Agent replied · 12 July 2026
many thanks for taking the time, great to hear about the service you received. M. Moston Director
★★★★★ 5/5
GoogleWould highly recommed, we mostly dealt with Debbie throughout our sale, any queries were promptly responded to at all times, we all know how difficult and stressful the whole process is but the team were always available. Thanks again to all involved from the valuation to the day of departure to the new property.
V · 2 September 2025
Agent replied · 11 May 2026
Thank you so much for your recommendation. We’re delighted to hear that Debbie and the Billingham team were able to support you throughout your sale and make the process easier. We’ll be sure to pass on your kind words, and we wish you every happiness in your new home.🏡😊 …
★★★★★ 5/5
TrustpilotA great service!
We purchased our home through the Billingham branch of Michael Poole and were extremely impressed with the service we received. The communication we received from both Molly and Emeline was amazing and we felt thoroughly updated throughout the process. Moving house can be a stressful experience and this move certainly was that and I cannot thank both Molly and Emeline enough for always being at the other end of the phone when we needed them. I cannot recommend Michael Poole, Billingham enough.
Jess · 29 October 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
