Every review we hold for the Billingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe chose to sell through Michael Poole following a recommendation and we made a good choice. Selling following a bereavement is never a pleasurable thing but Debbie Watts and the staff at Billingham made the process as easy as possible. When I called in, Debbie gave me a great explanation of the process and what to expect. This was followed by Matthew Hunt visiting the property, talking through the local market and arranging for photos/marketing. We were kept informed throughout and viewings (conducted by Poole's) were notified to us, together with feedback and progress. We had regular emails and update calls too. All was done in a friendly and professional manner. We were very happy with the advice, guidance and all aspects of the sale process and we would definitely recommend this branch. Top marks. Thank you.
PK · 26 September 2024
Agent replied · 26 September 2026
Thank you so much for taking the time to leave such a detailed review! We are incredibly grateful for your kind words and are delighted to hear that Debbie, Matthew, and the rest of our Billingham team made the process as smooth as possible for you during such a difficult time.
Selling a property following a bereavement is never easy, and we are honored that you chose to trust us with this difficult task. Your feedback about our team’s professionalism, communication, and support means the world to us. We strive to provide the best service possible, and it’s wonderful to know that we met your expectations.
Your recommendation is highly valued, and we are so pleased that you were happy with the advice, guidance, and all aspects of the sale process. Thank you again for your trust and support. We wish you all the best and are here for any future needs you may have. 🌟
Warm regards, The Michael Poole Team
★★★★★ 5/5
TrustpilotIn early stages
In the process of selling my home with Michael Poole Ingelby Barwick and have no complaints so far! Jack has been very helpful and has kept me updated all the way through everything, even managed to get my offer up to the amount i wanted without me having to intervene! :)
Jade · 18 June 2026
★★★★★ 5/5
GoogleDebbie Watts from the Billingham branch was very helpful on my journey to look for the right property for me and my boys to move into after having to sell my family home due to a divorce. Debbie went put of her way to help me find the right …
Andrea · 27 September 2025
Agent replied · 11 May 2026
Hi Andrea, thank you for your lovely review. We’re so glad Debbie could be there to help you through such a difficult time and find the right home for you and your boys. Wishing you all the very best in your new chapter.
★★★★★ 5/5
GoogleWhat can I say Chloe and Charlotte have been proactive, communicative and professional from day one. We could only view at 5.30 pm but no issues to them they booked in viewings to suit us even showing us other properties nearby.
The waiting game once we offered felt like forever but they were on the case following up each day until we reached an amount that suited both parties. They go above and beyond nothing is too much trouble behaving as if it is their own business I always felt they had our interests at heart. Cannot recommend enough if you are selling or buying in their area then you can’t get better ⭐️⭐️⭐️⭐️
Debbie · 4 March 2026
Agent replied · 4 June 2026
Thank you so much for your kind words! We are thrilled to hear that Chloe and Charlotte provided you with such a positive experience. They truly care about their clients and always go the extra mile to ensure their needs are met. We appreciate your recommendation and thank you for trusting us with your buying process! ⭐️⭐️⭐️⭐️
★★★★★ 5/5
TrustpilotHouse Sale
Our experience with Michael Poole Estate Agent has been very good. Guisborough branch have been excellent helping us all the way to selling our home.
We would definitely recommend them as a professional and helpful service.
Joan · 18 September 2026
★★★★★ 5/5
GoogleThank you to Alex B for making the process of signing up for utilities so simple, and dare I say, enjoyable! Smart move to have Alex as the first point of contact with new customers. Good first impressions really do make a difference. Thank you, Alex B!
Afina · 3 July 2026
★★★★★ 5/5
GoogleSarah was always polite and helpful and worked diligently to find a new tenant and always kept me up to date with progress. Thanks again to her and her colleagues at Michael Poole.
John · 3 October 2026
★★★★★ 5/5
GoogleAngela was great, very helpful and clear, we had issues with the conveyor and Angela couldn’t do enough, would highly recommend
Mike · 20 May 2026
Agent replied · 27 May 2026
Hi Mike,
Thank you so much for your kind review and recommendation! We’re delighted to hear that Angela was so helpful and supportive throughout the process.
We understand how stressful delays and issues during conveyancing can be, so it’s wonderful to know that Angela’s clear communication and proactive approach helped make things easier for you. She will be really pleased to receive your feedback.
Thank you again for choosing Preston Baker, and we wish you all the very best for the future.
Best regards,
The Preston Baker Team
★★★★★ 1/5
TrustpilotMP don’t provide the most basic customer service/experience
MP are only interested in speaking to you when you have a viewing. My House has been with them all year and because there’s been little interest I haven’t heard from them for months. No check-ins, no phone calls just to let us know they’re still trying to sell.
Estate Agency’s are all the same, just choose the one that will charge you the least % at sale as all the agency’s do is use rightmove.
We were promised proactiveness to seek out buyers, as they don’t speak to us we will assume this doesn’t happen and it’s purely waiting for potential buyers to find our house on rightmove.
We’d remove the house from sale at this point, but would need to pay MP a fee despite them not selling the house or even providing the most basic customer service.
We aren’t bitter the house isn’t selling but the least MP could do is suggest ways of pushing it, they havent thought of one thing, instead it’s us who come up with ideas. To just leave the customers whose houses aren’t selling and never touch base with them is unforgivable service.
Poor, poor show, we thought the agency couldn’t get worse than our previous one!!
Dot · 28 September 2025
★★★★★ 5/5
GoogleMatthew Stanley was so helpful and kind enough to patiently walk me through my queries!
Thanks so much!
Shahryar · 8 June 2026
Agent replied · 8 July 2026
Thank you so much for the 5-star review! We’re so pleased to hear that Matthew was so helpful and took the time to patiently answer all your questions. We know that bill consolidation and home admin can feel overwhelming, so we take pride in walking our customers through every step of their utility setup. We'll be sure to share your kind words with Matthew -thanks for choosing Homebox!
★★★★★ 5/5
GoogleI had a great experience with Anthony Cooper. As a first-time renter, the process felt quite intimidating at first, but he made everything simple and stress-free from start to finish.
His communication was excellent - always clear, responsive, and professional. He was consistently helpful and quick to assist whenever I had any questions about the flat.
I’m very happy and grateful for his service and would highly recommend him.
Kayser · 16 May 2026
Agent replied · 16 June 2026
Many thanks from all at Richard James, Mill Hill, NW7
★★★★★ 5/5
GoogleOur house buying experience has been great thanks to the Michael Poole Team, and especially Debbie!!! We are grateful for all the help we received throughout the process and felt like we were supported the entire time! If we moved again we would 100% come back to Michael Poole!
Alfie · 14 June 2026
★★★★★ 5/5
TrustpilotA huge thank you to you Victoria.
A challenging number of months but we got there in the end! You have been fantastic throughout. From start to finish your communication was exceptional, always available to help and always kept us well informed throughout what proved to be quite a testing sale, not through the fault of yourselves but down to the difficult personal situation we found ourselves in.
You were professional and diplomatic at all times to all parties and it made everything so much easier for us.
I would not hesitate to recommend your services to anyone and everyone.
Mandy · 15 September 2025
★★★★★ 5/5
GoogleAnthony was excellent throughout the process. He was quick to resolve any issues, handled all the documentation efficiently and was very thorough in his work. He was also friendly, approachable and easy to communicate with. I would highly recommend him to anyone looking for a reliable and professional agent.
Azzurra · 2 June 2026
★★★★★ 4/5
GoogleThank you homeobox helping me with setting up the bills . Thank you so much Sam Snelling to contacting us to explaining things and clarifying doubts. Even though it was a busy day, you did set up the bills with just one call. Thank you so much Sam.
Aju · 8 June 2026
★★★★★ 5/5
GoogleMatthew was very helpful, knowledgeable, polite, and professional. He answered my questions and we were finished in under 30 minutes.
Michael · 8 May 2026
Agent replied · 8 July 2026
Hi Michael, thank you so much for the 5-star review! We’re delighted to hear that Matthew provided such professional support. We aim to make household bill management as quick and efficient as possible, and we're glad he could get your utility setup questions answered in under 30 minutes. Providing a stress-free way to get to one monthly payment is what we're all about at Homebox. We'll be sure to pass your kind words on to Matthew!
★★★★★ 5/5
TrustpilotA fantastic service
What a supportive service from start to finish. Aidan is quite simply the best at what he does. Nothing was too much and even after the 100th unnecessary phone call I made, I was still met with patience, help and the reassurance needed. Thank you so much for everything you did!
Jen · 15 May 2026
★★★★★ 5/5
GoogleMichael Poole went above and beyond while working on the sale of my auntie’s bungalow.
Debbie is fast at replying to emails and calls and always happy to help to push things along and make the sale go fast and smoothly.
I definitely recommend them if you’re looking to sell a house.
Ana · 4 May 2026
★★★★★ 5/5
TrustpilotWe dealt with Alisha Fonseca for the…
We dealt with Alisha Fonseca for the purchase of our property, Alisha was very competent pleasant young lady, and did a great job at each stage of our purchase.
Joanne · 7 October 2026
★★★★★ 5/5
GoogleThanks Anthony for the professional, efficient and hassle free service in securing us a rental property in NW7!
Amour · 16 May 2026
Agent replied · 16 June 2026
Thank you from Richard James, Mill Hill, NW7
★★★★★ 5/5
GoogleNick was super helpful with everything, a very easy and stress-free process overall.
Amber · 21 June 2026
Agent replied · 12 July 2026
Many thanks for your kind words about Nick, great to hear. M.Moston Director
★★★★★ 5/5
GoogleWe had a fantastic experience while searching for our new home. Charlotte was incredibly knowledgeable and guided us throughout the process, helping us secure a great deal.”
Bruno · 4 March 2026
Agent replied · 4 June 2026
That's wonderful to hear! We're thrilled that Charlotte was able to assist you in finding your new home and making the process a smooth and successful one. If you ever need more help in the future, feel free to reach out to us again!
★★★★★ 5/5
GoogleThank you to everyone at Michael Poole Billingham, we sold our house within 1 week of it going on the market. We also purchased a property with them. Everyone involved has been so professional and helpful the support and communication has been exceptional. Debbie and the team, thanks again.
Anthony · 11 August 2025
Agent replied · 11 May 2026
Hi Anthony, thank you for your great review. We’re delighted your house sold so quickly and that we could also help you find your new home. Wonderful to hear you found the team’s support and communication so helpful.
★★★★★ 5/5
GoogleNauriane was helpful and efficient with helping us set up our bills with Homebox
Guy · 8 June 2026
Agent replied · 8 July 2026
Thank you for the 5-star review! We’re so glad to hear that Nauriane was helpful and efficient in getting your accounts sorted. At Homebox, we aim to take the stress out of moving house by providing a seamless utility setup for our customers. We hope you enjoy the simplicity of household bill management and the convenience of having one monthly payment. Thanks for choosing us!
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