Trusted Agent profile · Billingham, County Durham
Verified
★★★★★
1,125 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,125 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on View Agents
This office
237
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
5/5
GoogleJoe has been amazing in helping get our flat on the market and sold in great time! He’s been really communicative and chased up things to happen nice and quickly, and took great photos of the flat for the brochure. Definitely recommend for speedy service and helpful advice!
Hello Meredith Thank you for your positive review. It was a pleasure working for you, and we would like to also thank you for your assistance throughout the sale. … More
5/5
GoogleSold my property through Michael Poole , Billingham branch. Debbie coordinated my sale Couldn't have asked for a better service. Continously kept up to date throughout the whole process. Was not always contactable via phone however …
Hi Nicola, thank you so much for your fantastic review! We’re thrilled Debbie could coordinate your sale smoothly and keep you informed throughout. She’ll be really pleased with your kind words. We look forward to helping you again in the future!
5/5
GoogleSarah was an exceptional agent - she was very friendly, quick to respond to the messages and very professional. Had a great experience with the agency and looking forward to collaborating more.
Hi Sanha Thank you so much for the review! It's been a pleasure to liaise with you on your journey to purchase you next home. I hope this happens soon for you and of course I'm always at the end of the phone if I can be of any further assistance Sarah
5/5
GoogleI’ve had an excellent experience with Debbie at Michael Poole. From start to finish, she has been reliable, professional, and genuinely friendly. Every email and call was responded to quickly, and she kept me updated throughout the entire process. Her customer service has been great, nothing was ever too much trouble, and she really made a stressful process so much easier. I can’t thank her enough for her support and would highly recommend Michael Poole to anyone buying or selling a property.
Thank you so much for your kind words! We’re thrilled that Debbie could make the process easier for you. She and the Billingham team really appreciate your recommendation!💕 …
5/5
GoogleWe looked for an estate agent with good local knowledge but with national reach to sell my mother's bungalow. I'm glad we decided not to diy the process or use an online service as the sale needed a lot of attention from Debbie to get it through. If it hadn't been for her persistence I think it would have added weeks to the sale. I would probably put more effort in to find my own solicitors next time, rather than the MP panel solicitors, but the issues were not local or foreseeable. I didn't find dealing with solicitors in other parts of the country personal or efficient enough. Overall very happy with MP Billingham.
Thank you, Neil, for taking the time to share such thoughtful feedback. We’re delighted you were happy with the service from our Billingham team, and we’ll be sure to pass your kind words on to Debbie. We really appreciate your comments and are pleased everything came together smoothly in the end✨
5/5
GoogleA lot of deliberation went into my good lady and I deciding that we would relocate. Last September I used the google lottery to find an estate agent, Angela was appointed to value our home, running late she messaged an apology, (for me that …
Hi Stephen, Wow, what an incredible review! Thank you so much for taking the time to share … More
5/5
GoogleBoth Debbie and Mollie are lovely to deal with. Matthew was very nice and informative when he valued our house too. But I must give a big 5 star to Debbie as she has been so supportive and informative easing the stress of moving. Thank you to the team
Thank you so much, Abbie, for your kind words! We're delighted to hear that Debbie, Mollie, and Matthew made your experience a positive one. Moving can be stressful, so we're glad Debbie was able to support you through the process. Wishing you all the best in your new home! 😊🏡 …
5/5
GoogleGood morning I had the delightful pleasure of speaking with Sam Snelling this morning who sorted out my energy bills for me, very nice manner and polite he explained everything clearly to me. Thank you Sam Darral Price
5/5
TrustpilotBest Estate Agents
We sold a few properties with Michael Poole and from start to finish had excellent service. Within our area this is the only agents we would use to sell in the future, their hard working teams and decoration is second to none. We were thrilled with the whole process, from meeting them, the photos were of high quality, the property walk through made it easy to explore and understand the lay out of the properties. A big bonus no matter what day we would always get through by phone or email, we look forward to working with them again.
5/5
GoogleAgents are very friendly and also professional especially Molly who I dealt with on a regularly basis, she kept me updated at every stage of my purchase and solved a lot of my worries, would use them again if I every had to move.
Hi Anthony, thank you for your fantastic review! 🌟 We’re delighted to hear that you had a great experience with plenty of updates and advice from our team. Your feedback means a lot to us. Best wishes, The Michael Poole Team …
5/5
GoogleWhat has been a very unique sale of our property we cannot thank Debbie at the Billingham branch for her professionalism and tenacity on getting us over the finishing line. Would highly recommend her to anyone buying or selling their property. We cannot express our thanks enough
Tracy, thank you so much for your kind words! We're thrilled to hear that Debbie's professionalism and determination helped get you across the finish line. It was our pleasure to assist you, and we truly appreciate your recommendation. Wishing you all the best!
5/5
GoogleCharlotte Oxley‑Partington is wonderful - so helpful and friendly. She is great at what she does and is very trustworthy.
Thank you so much for your kind words! Charlotte Oxley-Partington truly values her clients and their trust, and she is dedicated to providing exceptional service. We are glad that you had a positive experience working with her!
5/5
GoogleLois was absolutely phenomenal in helping us secure our dream home. From the very first viewing to the final stages of the purchase, she was professional, responsive, and genuinely invested in making the process as smooth and stress-free as …
Hi Kimberley, Thank you so much for your amazing review! We’re absolutely delighted to hear … More
5/5
TrustpilotEverything went smoothly with my move
Everything went smoothly with my move, I was kept updated , nothing was too much trouble 😀 Alisha was brilliant & answered any of my concerns promptly.
5/5
GoogleDebbie at the Billingham office was amazing. She constantly kept us up to date with what was happening (Debbie told us before our solicitor). Fantastic service from start to finish. Thank you Debbie
5/5
GoogleIt was a dream come true. The process was smooth, fast and transparent. All thanks to (Debbie) Michaelpoole, Movewithus, (Dawn Holiday) Greysmith solicitor and Andrew Towards who did my agreement in principle and all other team members i couldn't mention. You guys are the best. I will always recommend you guys because, the process was so fast and smooth. To be honest, I never believed and trusted the process when i started at first. I remembered asking Debbie, "I hope it's NOT a scam?" because I got your number on Facebook and she smiled on phone and said No.Unbehalf, of my family we say thank you
Thank you, Balogun, for sharing such a heartfelt review. We’re so pleased to hear that Debbie and the Billingham team, along with our partners, helped make the process smooth and stress-free for you. Wishing you all the very best in your new home!🏡💕 …
5/5
TrustpilotSarah Stockton branch
We dealt with Sarah from the Stockton branch and she went above and beyond to help us with our house move. She made sure everything went smoothly and always kept us up to date with what was going on. The whole process was faultless due to Sarah. Thank you.
5/5
GoogleDebbie is a real asset to the company. She is very organised and dealt with any issues in a professional manner. She was chasing solicitors when things slowed down and kept us informed at every stage. Highly recommend.
5/5
GoogleOffice was very helpful in selling and purchasing my property a big well done to Debbie who was fantastic in handling both transactions. The office is highly recommended
Thank you, Jevon! We’re thrilled to hear Debbie and the Billingham team could make both transactions smooth. Your recommendation means a lot!💕 …
5/5
GoogleI recently used Michael Poole and had an excellent experience from start to finish. Debbie was professional, responsive, and always kept me updated throughout the entire process. Their knowledge of the local market was spot-on, and I felt confident in their advice at every stage. Communication was quick, friendly, and consistent, and I always felt well supported.
5/5
GoogleMore than happy with Michael Poole Estate agent. Worked with Debbie Watts from the Billingham branch throughout the process, she was very efficient, great communicator and made the process to completion stress free, smooth and quick.
Thank you, Peter! We're delighted to hear you had such a positive experience. Debbie will be so pleased to know her efficiency and communication made the process smooth and stress-free. We really appreciate your kind words!
5/5
GoogleBerfin was really helpful when I spoke to her on the phone and super kind. Answered all my questions and explained the service clearly! Thanks for the good and quick service!!
5/5
TrustpilotHelen has been extremely helpful
Helen has been extremely helpful, even my silly questions were answered with professionalism. It’s stressful buying and selling at the same time but if I need any advice Helen has been very supportive.
5/5
TrustpilotSophie was extremely pleasant
Sophie was extremely pleasant, professional and proactive. It was nice to talk to someone who was friendly and personal. Particularly as I am someone who finds this process very nerve wracking! Thank you Sophie x
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Billingham office has 1,125 reviews across four platforms: 842 on Google, 42 on Facebook (across the whole business), 4 on View Agents, 237 on Trustpilot (across the whole business).
Michael Poole Billingham is rated 4.7 out of 5 across all 1,125 reviews, and 4.8 out of 5 on Google from 842 reviews.
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
Michael Poole Billingham, 10 Town Square, Billingham, County Durham, TS23 2LY.
