Every review we hold for the Billingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent service from Michael Poole Billingham. In particular Molly who has been so professional, worked hard on our behalf and was superb at communicating with us. She was a star! I would highly recommend this estate agents. You will not be disappointed.
Laurayne · 11 June 2025
Agent replied · 11 May 2026
Thank you so much for your wonderful feedback, Laurayne! We're thrilled to hear you had such a positive experience with our Billingham branch, and especially with Molly. She's a valued member of our team, and it’s fantastic to know her … More
★★★★★ 4/5
TrustpilotGreat service
We went with Michael Poole as have previously dealt with them in the past and have family recommendations. They have been so helpful. Roberta has been a calming voice on the end of the phone and when things seemed to be getting quite stressful as house moves can do, David was contactable and on hand to advise and guide on next steps. Although we sold our property with Michael Poole they helped us a lot with our onward purchase and we were able to get into our new home just before the stamp duty deadline!
Thank you to all
Kate · 31 March 2025
★★★★★ 5/5
GoogleHolly has been an absolute joy to work with. She’s patient, knowledgeable and genuinely takes the time to make sure everything makes sense. Highly recommend!
Northmode · 30 November 2025
Agent replied · 31 May 2026
Thank you so much. Its really lovely to hear.
★★★★★ 5/5
GoogleDebbie helped us with buying our 1st home and we couldn’t be happier with the service provided. Debbie made everything straight forward and kept us informed and updated through every step of the way. Thanks again
Neil · 11 August 2025
Agent replied · 11 May 2026
Hi Neil, thank you for your kind words. We’re so pleased Debbie could make your first home-buying experience smooth and keep you updated throughout. Wishing you many happy years in your new home.
★★★★★ 5/5
TrustpilotSarah is always helpful and…
Sarah is always helpful and professional, as are all staff that I have dealt with at Michael Poole.
Emails are always answered promptly and their coordinated approach when managing my lettings makes it run smoothly…
Andrea · 26 May 2026
★★★★★ 5/5
GoogleHad a great experience with Sam S helped me with my bills setup as I was struggling due to it being my first house move made it nice and simple can’t complain when it came to friendly service would highly recommend this company when it comes to bills packages
Sam · 8 June 2026
Agent replied · 8 July 2026
Thank you so much for the wonderful 5-star review! We are absolutely thrilled to hear that we made your very first house move such a smooth and simple experience. We know that stepping onto the property ladder or moving into your first home can feel overwhelming, which is why we specialise in taking the stress out of your initial utility setup. We’re so glad we could guide you through our bills packages with such friendly service and get your household bill management sorted. Congratulations on the new home, and thank you for highly recommending Homebox!
★★★★★ 5/5
GoogleThe whole process was made simple and hassle free by Debbie and the team at the Billingham office.
The sale went through quickly and the paperwork was dealt with efficiently, …
Dave · 27 September 2025
Agent replied · 9 January 2025
Thank you, Dave, for your fantastic review! We’re delighted to hear that Debbie and the team at the Billingham office made the process simple and hassle-free for you. It’s great to know that the sale went through quickly and the paperwork … More
★★★★★ 5/5
GoogleIt was a painless experience selling our property with Michael Poole. Debbie the Sales Negotiator was excellent at keeping us informed regarding the progress of the legal process which made the final execution of the sale that little bit easier
Kevin · 22 June 2025
Agent replied · 23 August 2024
Thank you for your kind words, Kevin! We’re thrilled to hear that you had a painless experience selling your property with Michael Poole. Debbie will be delighted to know that her efforts in keeping you informed made the process smoother for you.
★★★★★ 5/5
GoogleI would recommend Michael Poole for buying or selling your property.
I would like to say a huge thank you to Debbie during the process of our property and the level of care they have for their buys and seller's.
Paige · 22 June 2025
Agent replied · 23 August 2024
Thank you, Paige! We’re delighted to hear that you had a great experience with Michael Poole. Debbie and the team are committed to providing exceptional care to all our buyers and sellers, and it’s fantastic to know they made a positive impact on your property process. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleDebbie was very helpful and on the ball with helping me and my partner get our first house together. The process was much faster than I thought once everything was in place. Couldn’t be happier.
Thank you Debbie
Chloe · 11 July 2025
Agent replied · 11 May 2026
Hi Chloe, thank you so much for your wonderful review! We’re thrilled Debbie could help you and your partner secure your first home smoothly and quickly. She’ll be happy to hear your kind words!
★★★★★ 5/5
GooglePurchased our first ever home and couldn’t have asked for a better service. Molly and her team were excellent always on the ball chasing things up and keeping you in the loop of the process.
T · 11 August 2025
Agent replied · 11 May 2026
Thank you, T B! We're thrilled Molly and the team could support you so well with your first home purchase. Keeping you informed and on track is what we strive for, congratulations and thanks for your kind words!
★★★★★ 1/5
GoogleAWFUL agency. They DO NOT leave you alone. They do not unsubscribe your details - they will email, call and text you forever and a day once you give them a contact.
All they do is simply email/call you from one of their other agents.
I have reported them to the ICO multiple times but nothing is done.
Jordan · 27 March 2026
Agent replied · 27 May 2026
Hello Jordan,
We completely understand that receiving contact after asking to be removed from communications would be frustrating. However, that is not what has happened here.
You replied to one of our property emails stating you were “VERY interested” in a house in Tadcaster and asked us to contact you, providing your phone number in the process. Naturally, when someone contacts us asking to be called about a property they say they are very interested in, we will attempt to respond to that enquiry.
Following that call, you then complained about being contacted, despite the fact that the enquiry and request for contact came directly from you.
For clarity:
The contact made was in direct response to your own enquiry asking us to call you.
We have not continued to contact you since.
We take data protection and ICO regulations extremely seriously and operate strict processes to ensure people can unsubscribe or be removed from communications at any time.
If you no longer wish to have any interaction with Preston Baker, we of course fully respect that and wish you all the best with your property search elsewhere.
The Preston Baker Team
★★★★★ 1/5
GoogleVery disappointing experience. Communication was poor, important billing information was unclear, and I felt misinformed throughout the process. After paying through Homebox, I was left to deal directly with the supplier to resolve the issue myself. Based on my experience, I would not recommend this service.
Khalid · 24 June 2026
Agent replied · 8 July 2026
Hello, thank you for your feedback. We are very sorry that your experience has been frustrating, as clear communication is a top priority for us. As we are in direct communication with you regarding your complaint, our team will continue to update you directly via email to ensure this is fully resolved.
★★★★★ 5/5
GoogleLouise was an absolute professional, warm, friendly and a consummate professional. Knows her industry and knows people and knows how to relate to them. An absolute pleasure to deal with her and would not hesitate to recommend her to anyone
Alex · 10 April 2026
★★★★★ 5/5
TrustpilotExcellent service from Tracey and her…
Excellent service from Tracey and her team. They went above and beyond taking care of the sale of my late brothers property.
They kept me updated with dates and times regarding viewings and subsequent buyers responses.
I would highly recommend Pooles as an agent for selling your property.
Keith · 2 February 2026
★★★★★ 5/5
GoogleWe have just moved home after 27 years in our first home and very very unfamiliar with the process.
Debbie was brilliant, answering my many questions and offering assistance …
Mandy · 27 September 2025
Agent replied · 24 October 2024
Thank you for your wonderful review! 🌟 We’re thrilled to hear that Debbie and Molly were able to assist you so effectively during your move after 27 years in your first home. It’s great to know they answered all your questions and provided the support you needed throughout the process. Your high recommendation means a lot to us. …
★★★★★ 5/5
GoogleWe recently sold our house with Michael Poole. Overall the process went very smoothly, the listing and photos were great and the staff were all helpful.
We mainly dealt with Molly who was always very helpful, polite and regularly kept us updated.
Joe · 11 May 2025
Agent replied · 11 May 2026
Thank you for your fantastic review! 😊 We're so pleased to hear that your sale went smoothly and that you were happy with the listing and photos. It's great to know that Molly and the team provided the support and updates you needed throughout the process. Wishing you all the best in your new home! 🏡✨ …
★★★★★ 5/5
GoogleThe best bunch of estate agents I have worked with!
I highly recommend them for buying a house!
Especially Carys and Debbie! They are both an absolute delight to work with and they took total care of me
Daniyal · 22 June 2025
Agent replied · 28 December 2024
Thank you so much for your wonderful review, Daniyal! We’re thrilled to hear that you had such a positive experience with our team. Carys and Debbie are indeed fantastic, and we’re delighted to know they took great care of you. 😊 …
★★★★★ 5/5
GoogleWe had a wonderful experience working with this agency while purchasing our first dream home.
A special thank you to Emeline Cerisier, who was exceptional throughout the …
Aleksandra · 27 June 2026
★★★★★ 5/5
TrustpilotMichael Poole have done a great job…
Michael Poole have done a great job helping us through our purchase which was difficult due to probate.
Stacey Holmes was excellent.
Rob · 7 August 2026
★★★★★ 5/5
GoogleDefinitely recommend the Billingham office Debbie was amazing it's a stressful time when your moving but she made it run smooth
Paula · 12 August 2026
★★★★★ 5/5
GoogleMatt was great over the phone very helpful and polite with anything I asked and helped me have a quick and seemless set up for my
Move in date
Dale · 17 June 2026
★★★★★ 5/5
GoogleNauriane was so helpful, she helped me with my direct debit dates and setting up my bills as someone who living on their own for the first time. Thank you!
Sophia · 8 June 2026
★★★★★ 5/5
GoogleIt was really easy dealing with Sarah at MP. She kept us updated throughout the process and always did the what she said she would; this is refreshing. Big thanks Sarah!!
Al · 26 August 2025
Agent replied · 2 September 2025
Hi Al,
Thank you so much for your kind words! We’re delighted to hear that Sarah kept … More
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