5/5
GoogleBerfin absolutely amazing very helpful
Trusted Agent profile · Billingham, County Durham
Verified
Michael Poole Billingham reviews
★★★★★
1,125 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,125 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on View Agents
This office
237
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Michael Poole Billingham
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
Google5/5
GoogleHe was very informative and patient
5/5
GoogleFriendly staff who offer a good service and advice and take excellent photos
Agent replied · 22 June 2026
Thank you, Daniel! We're glad you had a great experience with our team and liked the photos. We appreciate your kind feedback! 😊 …
5/5
GoogleOn deciding to sell our property the service offered was excellent. Matthew arrived to take photographs and throughout his visit was very polite and courteous, explaining every step involved with the sale. …
Agent replied · 23 August 2024
Thank you so much, Dave! This bit of feedback means a lot to both Debbie and Matt.
5/5
TrustpilotThe staff could not be more helpful…
The staff could not be more helpful throughout the whole process of buying our new home. They intermediated the situation brilliantly for us.
4/5
GoogleSam S was very helpful
5/5
GoogleDebbie at Billingham office kept us updated regularly. Very proactive. Would recommend.
Agent replied · 23 August 2024
Thank you, Julia! We’re so glad to hear that Debbie’s proactive approach and regular updates made a positive difference in your experience. Your recommendation is greatly appreciated.
5/5
GoogleGreat friendly staff and very helpful at every step of the way!
Agent replied · 22 June 2026
Thank you, Rickie! We’re glad our friendly staff could assist you throughout the process. 😊🏠 …
5/5
TrustpilotGreat staff who got out property sold
5/5
GoogleMatthew, Molly and Debbie all worked hard and did a great job throughout. Thank you!
Agent replied · 11 May 2026
Thanks so much, James! We’re really pleased to hear that Matthew, Molly and Debbie made such a great impression. They’ll be thrilled with your feedback, and we really appreciate you taking the time to share it!
5/5
GoogleExcellent service from Billingham branch Michael Poole. Consistently the top estate agents in Northern England.
Agent replied · 11 May 2026
Hey Stephen, thanks a lot for your kind words! We're thrilled to hear you had an excellent experience with our Billingham branch. We always strive to be the best, so it means a lot to get feedback like this. If you ever need anything in the future, just give us a shout! 😊🏡 …
4/5
TrustpilotFriendly
Friendly, approachable staff, prompt responses, understanding and caring attitudes. Debbie and Emeline. Helped us on our journey and dealt with hiccups well.
5/5
GoogleSmooth transaction, great communication, debbie fantastic
Agent replied · 11 May 2026
Thank you, Richard! We're so glad to hear everything went smoothly and that Debbie provided fantastic support. Your feedback means a lot!
1/5
TrustpilotRUBBISH
RUBBISH, absolutely joke of a company couldn't get a viewing of a property that had just gone on the market ,so i offered asking price without viewing to be told the seller isnt taking offers until viewings.Then get a phone call to say sold ,since then i spoke to the seller which is a old lady that told me she never even knew i had made an offer,absolutely bent and back handers come to mind (eston branch) LIES LIES LIES
5/5
TrustpilotAlways professional and helpful
Always professional and helpful, Debbie went the extra mile at all stages of negotiating a prolonged and complex sale. Many thanks.
5/5
GoogleFrom the initial valuation of our house, right through to the sale and completion, the staff at Michael Pooles Billingham branch were brilliant, at every juncture they were professional and helpful, we couldn’t recommend them enough
Agent replied · 24 March 2024
Thank you for taking the time to write such a lovely review, Geoff. This means so much to us!
1/5
TrustpilotIncompetent team
What a complete waste of time! I tried to get in touch with the sales department several times with no answer (i probably shouldn't have taken the hint after this as usually, the sale team are always enthusiastic about new business), when they finally picked up the phone, i requested an evaluation and they gave me a few date options. As the house is currently tenanted, i needed to confirm the dates with the tenant before locking in the dates and once again needed a few attempts before being able to connect. After a few more back and forth, i was told the earliest appointment to match the tenant's convenient time was about 2 weeks of waiting. We fixed a date and time accordingly (this was meant to be Tuesday 26th). There hasn't been a single follow up since then I even called up twice yesterday(Thursday) but was told the agent was busy. Don't bother wasting your time here. The only reason I got in touch was because i was referred by another trusted estate agent but have to say this is the worst sales department in any industry I've ever come across.
5/5
TrustpilotGreat customer service
Great customer service, staff were great
5/5
GoogleWe just wanted to say a big thank you to Holly for spending time with us at our office. …
5/5
TrustpilotVery professional and friendly service
Very professional and friendly service. All questions answered and very knowledgeable
4/5
GoogleProfessional service with good updates & proactive approach.
Agent replied · 24 October 2024
Thank you, Vicky, for your kind words! 🌟 We’re glad to hear you appreciated our professional service and proactive approach. 😊 …
5/5
Googlebig thank you to Gillian from the Billingham office who handled our purchase and was extremely professional and responsive.
Agent replied
Thank you for your lovely review, Philip!
5/5
Google2 way communication, fast and reliable
Agent replied · 11 May 2026
Hi JohnMark, thanks so much for your five‑star review! We’re really pleased you found our service fast and reliable, it was a pleasure to help.
5/5
TrustpilotThe team were very professional at all…
The team were very professional at all times and kept me updated through the whole process. A mention for my case handler Helen who was excellent and solved more than one problem not of her own making. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Billingham
What do landlords say about Michael Poole Billingham?
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
