Every review we hold for the Billingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent service when buying a property in auction. The man who showed us round the property on 3 separate occasions was excellent. On receiving the keys after completion the office staff at Michael pool gave us a little welcome hamper, the cider was much appreciated.
Nigel · 22 June 2024
Agent replied · 23 August 2024
We’re delighted to hear that you had an excellent experience with our service, especially during the property viewings and the touch of a welcome hamper. It’s great to know that the cider was a hit! Thank you for choosing us for your property auction purchase, and we hope to assist you again in the future. 🏡🔑 …
★★★★★ 5/5
GoogleDebbie was fantastic throughout the process, supporting me at every stage. Highly recommended!
S · 22 June 2023
Agent replied · 30 July 2023
Thank you so much for taking the time to write such a lovely piece of feedback about Debbie! It means a lot to us.
★★★★★ 5/5
Googlealex b was very helpful! i would definitely recommend
Reegan · 24 June 2026
★★★★★ 5/5
TrustpilotThe staff are always very helpful
The staff are always very helpful, professional, efficient and friendly. Nothing was ever too much trouble for them.
Kathryn · 18 April 2026
★★★★★ 5/5
GoogleSold my house within 7 days of being for sale, great service and support from the initial meeting right through to completion
David · 11 May 2025
Agent replied · 11 May 2026
Thanks so much, David! We’re really pleased to hear everything went so smoothly and that the team were able to get your home sold so quickly. It’s great to know you felt supported from start to finish, we really appreciate you taking the time to leave such positive feedback!
★★★★★ 1/5
TrustpilotKeep clear
Awful company, They need to learn how to communicate with prospective purchase. They don't read what you send and then keep you dangling for days to get a call back. Don't give you answers to questions. Twice this has happened. Obviously becoming the High Sherriff of County Durham means more to the owner than running the business.
Mr · 4 April 2025
★★★★★ 5/5
TrustpilotGood service
Good service. All went very smoothly
Jill · 9 May 2025
★★★★★ 5/5
GoogleAbsolutely brilliant handled by call really well.
Con · 4 July 2026
★★★★★ 5/5
GoogleWould highly recommend this estate agents for selling your property. The whole process ran so smoothly. I received weekly updates, via emails, text messages and telephone calls. The house was only on the market for approximately 5 weeks when we accepted an offer!
Lisa · 22 June 2024
Agent replied · 29 October 2023
Thank you, Lisa. We appreciate the time you took to leave such lovely feedback for us :)
★★★★★ 5/5
GoogleAmazing service from Debbie at Michael Poole - thank you for all your help! Debbie regularly kept us up to date and helped us with all our queries through the house purchase process. Thank you for helping us find our new home! x
Jenny · 22 June 2024
Agent replied · 23 August 2024
Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Debbie. It’s great to know she was able to assist you effectively throughout your home-buying journey. Enjoy your new home!
★★★★★ 5/5
GoogleThe team were very helpful, great and up to date communication a job well done.
Ian · 11 July 2025
Agent replied · 11 May 2026
Hi Ian, thanks so much for your five-star review! We’re glad the team kept you informed and provided great support throughout. Appreciate your feedback!
★★★★★ 5/5
GoogleNice and easy, top quality service from
Matthew
Polina · 17 June 2026
★★★★★ 5/5
GoogleGreta service from ward. Very informative and helpful
Joao · 17 June 2026
★★★★★ 5/5
GoogleReally helpful super fast and amazing help
Bianca · 24 June 2026
★★★★★ 5/5
GoogleAlex B was really helpful and informative
Elaine · 24 June 2026
★★★★★ 5/5
GoogleFab service.. Alex B was really helpful
Amy · 24 June 2026
★★★★★ 5/5
GoogleAlex B is a very nice man.
Molly · 24 June 2026
★★★★★ 5/5
GoogleGreat experience with Molly, extremely on point with communication and always there to chase up things from both sides. Thanks!
Cal · 11 May 2025
Agent replied · 11 May 2026
Thank you, Cal! We're delighted to hear that you had a great experience with Molly. She truly goes above and beyond to keep everything running smoothly. We appreciate your kind words and your support! 😊🏡 …
★★★★★ 5/5
TrustpilotVery helpful staff
Very helpful staff, efficient handling of property sale & they kept me informed on progress on all steps.
Customer · 30 March 2026
★★★★★ 5/5
GoogleFrom the initial valuation to the completion of sale nothing was too much trouble for the team at the Billingham branch.
In what is invariably a stressful situation the team always acted on my behalf …
Edward · 28 September 2024
Agent replied · 8 February 2024
Thank you very much, Edward! This kind of feedback brightens the team's day; thank you for taking the time to write it.
★★★★★ 5/5
GoogleAlex B. made the experience very easy
Adi · 17 June 2026
★★★★★ 4/5
GoogleVery nice and great service!
Irene · 1 July 2026
★★★★★ 5/5
GoogleWael great service, thank you
Mosa · 1 July 2026
★★★★★ 5/5
GoogleExcellent service very friendly and informative
Pete · 24 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
