5/5
GoogleDebbie was fantastic throughout the process, supporting me at every stage. Highly recommended!
Agent replied · 30 July 2023
Thank you so much for taking the time to write such a lovely piece of feedback about Debbie! It means a lot to us.
Trusted Agent profile · Billingham · County Durham
Verified
Michael Poole Billingham reviews
★★★★★
1,126 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,126 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on View Agents
This office
238
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Michael Poole Billingham
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
Google5/5
GoogleSold my house within 7 days of being for sale, great service and support from the initial meeting right through to completion
Agent replied · 11 May 2026
Thanks so much, David! We’re really pleased to hear everything went so smoothly and that the team were able to get your home sold so quickly. It’s great to know you felt supported from start to finish, we really appreciate you taking the time to leave such positive feedback!
5/5
Googlealex b was very helpful! i would definitely recommend
1/5
TrustpilotKeep clear
Awful company, They need to learn how to communicate with prospective purchase. They don't read what you send and then keep you dangling for days to get a call back. Don't give you answers to questions. Twice this has happened. Obviously becoming the High Sherriff of County Durham means more to the owner than running the business.
5/5
TrustpilotThe staff are always very helpful
The staff are always very helpful, professional, efficient and friendly. Nothing was ever too much trouble for them.
5/5
TrustpilotGood service
Good service. All went very smoothly
5/5
GoogleAbsolutely brilliant handled by call really well.
5/5
GoogleWould highly recommend this estate agents for selling your property. The whole process ran so smoothly. I received weekly updates, via emails, text messages and telephone calls. The house was only on the market for approximately 5 weeks when we accepted an offer!
Agent replied · 29 October 2023
Thank you, Lisa. We appreciate the time you took to leave such lovely feedback for us :)
5/5
GoogleAmazing service from Debbie at Michael Poole - thank you for all your help! Debbie regularly kept us up to date and helped us with all our queries through the house purchase process. Thank you for helping us find our new home! x
Agent replied · 23 August 2024
Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Debbie. It’s great to know she was able to assist you effectively throughout your home-buying journey. Enjoy your new home!
5/5
GoogleThe team were very helpful, great and up to date communication a job well done.
Agent replied · 11 May 2026
Hi Ian, thanks so much for your five-star review! We’re glad the team kept you informed and provided great support throughout. Appreciate your feedback!
5/5
GoogleNice and easy, top quality service from Matthew
5/5
GoogleGreta service from ward. Very informative and helpful
5/5
GoogleGreat experience with Molly, extremely on point with communication and always there to chase up things from both sides. Thanks!
Agent replied · 11 May 2026
Thank you, Cal! We're delighted to hear that you had a great experience with Molly. She truly goes above and beyond to keep everything running smoothly. We appreciate your kind words and your support! 😊🏡 …
5/5
GoogleReally helpful super fast and amazing help
5/5
GoogleAlex B was really helpful and informative
5/5
GoogleFab service.. Alex B was really helpful
5/5
GoogleAlex B is a very nice man.
5/5
TrustpilotVery helpful staff
Very helpful staff, efficient handling of property sale & they kept me informed on progress on all steps.
5/5
GoogleFrom the initial valuation to the completion of sale nothing was too much trouble for the team at the Billingham branch. In what is invariably a stressful situation the team always acted on my behalf …
Agent replied · 8 February 2024
Thank you very much, Edward! This kind of feedback brightens the team's day; thank you for taking the time to write it.
5/5
GoogleAlex B. made the experience very easy
4/5
GoogleVery nice and great service!
5/5
GoogleWael great service, thank you
5/5
GoogleExcellent service very friendly and informative
5/5
TrustpilotDebbie extremely helpful
Debbie extremely helpful. Kept up -to-date every step of the way in a stressful circumstance. Would highly recoomend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Billingham
What do landlords say about Michael Poole Billingham?
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
