5/5
GoogleVery quick and efficient process. Will use this service in the future. Keep up the good work
Trusted Agent profile · Billingham, County Durham
Verified
Michael Poole Billingham reviews
★★★★★
1,125 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,125 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on View Agents
This office
237
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Michael Poole Billingham
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
Google5/5
GoogleAlex b was very helpful and very knowledgeable I would definitely recommend no problems from start to finish
5/5
GoogleSarah Jarvis who managed the letting of both my properties was excellent throughout. She exemplifies what excellent costumer care is about. An absolute credit to Michael Poole Estate Agents
Agent replied · 11 May 2026
Thank you so much for your kind words, Tayeb. We’re thrilled to hear that Sarah provided excellent customer care while managing your properties. She truly is a credit to the Michael Poole team, and we’ll be sure to pass on your praise. Thanks again for choosing Michael Poole Estate Agents!
5/5
TrustpilotI have used Michael Poole a number of…
I have used Michael Poole a number of times for both letting and sales. Stacey and the team in Ingleby branch provide an excellent professional and friendly service going above and beyond to help. Thank you
5/5
GoogleExcellent service and friendly people at Billingham office , Debbie especially who went above and beyond to get my house sale through can not thank her enough.
Agent replied · 23 August 2024
Thank you so much, Jean! We’re thrilled to hear about your positive experience at our Billingham office. Debbie and the team are dedicated to providing excellent service, and it’s wonderful to know they made your house sale process smooth and successful. Your kind words mean a lot to us!
1/5
GoogleTerrible communication. Had a viewing booked and without any explanation they cancelled my viewing and took the property offline. Useless
Agent replied · 5 June 2026
Hello We are sorry to see your 1 star review left. We have checked our system and cannot locate your details to see what happened here. Please do contact info@kings-group.net where we will fully look at the viewing you are referring to and come back to you on this. Viewings would not be cancelled last minute for unless for circumstances out of our control. Please do email us and we will certainly look into this Thank you
5/5
TrustpilotThey were extremely supportive when our…
They were extremely supportive when our sale fell through after 6 months, which was entirely due to someone in the chain pulling out. Michael Poole then helped us secure a second sale which completed in 10 weeks. Marion and the whole team were very effective and Luke did a brilliant job on the photos
5/5
GoogleThe staff have been so helpful in the process of us buying our first home. They have kept us updated and we have not felt out of the loop at any point of the process. They have gone above and beyond really. We have really appreciated …
Agent replied · 23 August 2024
Thank you so much, Nicole! This bit of feedback means a lot to the Billingham team.
5/5
GoogleFrom start to finish it was a pleasure dealing with Debbie Billingham office.
Agent replied · 11 May 2026
Thank you, John! We’re delighted to hear you had such a positive experience with Debbie and the Billingham team✨
5/5
GoogleDebbie an Mollie where great at the billingham office, always checking in and providing updates! Very happy with the service that wa provided! Thank you
Agent replied · 11 May 2026
Hi Grace, thanks so much for your fantastic review! We’re pleased Jack could provide a professional and friendly valuation. He’ll be delighted to hear your kind feedback!
4/5
GoogleLovely talking to Wael. Good customer service, easy to talk to and answered all my questions.
5/5
GoogleEasy Set up. Sam S was extremely helpful and quick to answer any questions I had
5/5
GoogleBerfin helped my setup my bills easily with no issues and saved me a lot of time
5/5
GoogleHassan really helped me today and was a pleasure to speak with! Give this guy a raise !
5/5
TrustpilotHouse sale
Very professional from the onset. Due diligence done regarding the property. First class service. Kept us informed every step of the way ensuring a smooth process.
5/5
GoogleDebbie really helped with my house purchase and made it as easy as possible for me, making sure to chase up everything I needed with the solicitors.
Agent replied · 11 May 2026
Thank you so much for your kind words, Emily! We're delighted to hear that Debbie was able to support you throughout your house purchase and help make the process as smooth as possible. Wishing you all the best in your new home, and please don't hesitate to get in touch if you need anything in the future!, The Michael Poole Team
5/5
GoogleFantastic service when dealing with Michael Poole estate agents as a buyer. I want to name Debbie Watts from the Billingham branch in particular who has been so helpful, supportive and very lovely. Constant fantastic communication and I was always kept up to date with everything. Any questions I had no matter how silly they were always answered fully. It’s been a pleasure to have used Michael Poole.
Agent replied · 30 July 2023
Thank you so much, Dedes, this bit of feedback means a lot to the team.
5/5
GoogleMichael Poole Estate Agents dealt with the sale of our late mothers home debbie handled it with professionalism and understanding keeping us all update on proceedings i recommend them.
Agent replied · 11 May 2026
Thank you for your kind words and recommendation. We're truly sorry for your loss, and we’re glad that Debbie was able to support you with professionalism and understanding during this difficult time. If you ever need anything in the future, we're here to help. Wishing you and your family all the best.
5/5
GoogleGreat at finding suitable supplier 🤩🤩 Nauraine did amazing job many thanks 🌹 …
5/5
GoogleNauriane Ebamba got me set up with my new flat within less than 10 minutes. Really great service!
5/5
GoogleExcellent service from Michael Poole. Very friendly, very supportive and very professional. The service I've received from Debbie Watts has been superb and she's gone over …
Agent replied · 11 October 2026
Thanks so much, Malcolm!
5/5
GoogleWhat can I say about the team? Exemplary. Every member of staff went above and beyond to get my Mams house sold. Even in a declining price market, through their tried and tested startegies, they got us a price which was near market value. …
Agent replied · 6 February 2024
Wow! This means a lot to the team, Stuart. Thank you for taking the time to provide your feedback.
5/5
GoogleWhen we approached Matthew at Michael Poole about selling our property, we were in a position where we needed to sell our house but had struggled previously. The whole team at MP in Billingham have helped us at one time or another. They are …
Agent replied · 6 February 2024
Thank you so much, Jessica! This bit of feedback means a lot to the team.
5/5
GoogleUsed Michael Poole to purchase our new property (not yet completed) and it has been such a smooth process. Gillian has been easy to contact via email when needed and always happy to …
Agent replied
You're more than welcome, Toni. Thank you for your kind review, it means so much!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Billingham
What do landlords say about Michael Poole Billingham?
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
