5/5
GoogleAlex B is a Funny guy, everything is easier when people have a sense of humour
Trusted Agent profile · Billingham, County Durham
Verified
Michael Poole Billingham reviews
★★★★★
1,125 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,125 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on View Agents
This office
237
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Michael Poole Billingham
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
Google5/5
GoogleFive stars for Lee! He was incredibly polite, patient, and professional throughout the call.
5/5
GoogleExcellent service from Molly at Michael Poole, Billingham. Kept us well informed every step of the way with the purchase of our new property. Couldn't fault the service.
Agent replied · 11 May 2026
Thank you, Helen! We're so pleased to hear that Molly provided excellent service and kept you well informed throughout your purchase. We truly appreciate your kind words and hope you enjoy your new home! If you ever need anything in the future, don’t hesitate to reach out. 🏡😊 …
5/5
Googlewael was very helpful and helped me understand the process. thanks so much
4/5
GoogleHad a good experience, more especially the customer care was excellent ,very respective people, well done Sam.
5/5
GoogleExtremely happy with the experience of dealing with both house sale and purchase. Everyone went above and beyond my expectation. Big thankyou to all.
Agent replied · 24 October 2024
Thank you so much, Paul! We’re thrilled to hear that you had such a positive experience with both your house sale and purchase. Our team always strives to exceed expectations, and it’s wonderful to know we succeeded. 💙 …
5/5
GoogleWhat an amazing team of people at the Billingham store! I cannot thank you all enough for your hard work, patience, professionalism and support through a very difficult few months. You all went above and beyond and I am very grateful to you …
Agent replied · 23 August 2024
Thank you so much, Milly! This bit of feedback means a lot to the Billingham team.
5/5
GoogleDebbie at Michael Poole worked brilliantly for me when my house was on the market, she kept me fully informed of what was going on, and nothing was too much to ask. Her bright and cheerful attitude really shines through. I would recommend. …
Agent replied · 30 July 2023
Thank you so much Kelly for taking the time to write such a lovely piece of feedback! It means a lot to Debbie.
5/5
TrustpilotThe letting agent was extremely helpful…
The letting agent was extremely helpful and knowledgeable
5/5
GoogleTop lad, Alex B. He really helped me out. Fantastic customer service 👍 …
5/5
GoogleFrom start to finish all went well, had good contract with Debbie sorted any problems out that arose.things went very smoothly.very happy with outcome. Thank irene shàrpe
Agent replied · 11 May 2026
Thank you, Irene! We're delighted to hear that everything went smoothly and that Debbie was able to assist you throughout the process. Your kind words mean a lot to us. If you ever need anything in the future, don't hesitate to reach out. Wishing you all the best!
5/5
GoogleLovely, friendly staff 🩷 Very helpful throughout the whole process 🥰 …
5/5
GoogleGreat service. Got involved with all parties when solicitors were taking too long to complete. Willing to help with everything and offer advice. Debbie is a star!
Agent replied · 30 July 2023
Thanks so much, Emma! This means a lot to us.
1/5
TrustpilotWhere do I start
Where do I start! I thought I was been pursued by bailiffs than an estate agent! Very pressured forceful, threatening way of sales and very very unprofessional! The property and Lettings market is moving fast paced because of these pressured and harassed agents! These people have no consideration that moving home and choosing a home is the biggest decision anyone will ever make! These sharks need to give tenants, and buyers breathing space and consideration that potential clients have busy work lifes and can not always respond to they pressured deadlines! Made by who ever the agent is!!! Unbelievable poor poor experience with pooles! Shame on you!
Agent replied · 21 March 2024
Hi Tina, I'm terribly sorry to hear about your recent experience with Michael Poole. Could I please ask for a bit more information so I can circulate this to management. Could you let me know which branch you dealt with? Thank you,ChloeMichael Poole Estate & Lettings Agents
5/5
GoogleWe have just sold our house through Debbie at the Billingham office. Despite several purchases falling through Debbie remained very positive and kept us fully informed whether good news or bad. She has been a credit to Michael Pooles and we are very grateful for her help and advice.
Agent replied · 27 August 2023
Thank you so much, Paul! This kind of feedback means so much to Debbie; thank you for taking the time to write it.
5/5
GoogleDebbie at the Billingham branch was exceptionally helpful and demonstrated a high level of professionalism while remaining friendly and welcoming. We maintained regular communication throughout the purchase process, and she provided valuable support every step of the way.
5/5
GoogleThey were smashing with me but don't buy a house on wynyard till you get the seller to check their deed of variation
Agent replied · 22 June 2026
Hi Patrick, Thank you for your feedback and for sharing your experience with us. We’re delighted to hear that you found our service smashing!
5/5
GoogleWe just had a family viewing today with Jayne from Ewe Move. She was absolutely outstanding in every respect. Very helpful and gave us a very thorough and detailed viewing. We had several questions and she came back with all the answers within 15 minutes of us leaving. Very efficient. We were really impressed. Many thanks.
5/5
TrustpilotDebbie was absolutely amazing nothing…
Debbie was absolutely amazing nothing was to much trouble. Kept us informed all the way was always friendly and nice. Very helpful.
5/5
GoogleWe used Michael Poole for the sale of our property and 100% recommend. We had Debbie look after our sale and she was amazing with her communication, constantly keeping us in the loop. I do believe that if it wasn't for Debbie …
Agent replied · 23 August 2024
Thank you so much for your glowing review, Emma! 🌟 We’re thrilled to hear that Debbie’s dedication and excellent communication made your property sale smooth and efficient. Your recommendation means the world to us, and we’re delighted to … More
5/5
GoogleSarah showed me around the apartment. She is a
Agent replied · 11 July 2026
Hi Chen Firstly apologies for the delay I have just come back from holiday. It looks like you didn't finish your sentence :) but I am delighted to see your 5 star review! I always do my best to give tenants the best possible experience and glad you were happy with what I delivered. I wish you all the best for the future Sarah
5/5
GoogleExcellent service, so helpful and informative. Would highly recommend Michael Poole, would definitely use them again.
5/5
Google"Excellent service from the Billingham team at Michael Poole Estate Agents. The documentation process was seamless, and the staff were consistently professional and communicative. Highly recommended."
Agent replied · 11 May 2026
Thank you, Samindu, for your kind words! We're thrilled to hear that you had a great experience with our Billingham team. Providing a smooth and professional service is always our goal. If you ever need anything in the future, we're here to help! 😊🏡 …
5/5
TrustpilotLeanne and Jack are so helpful and…
Leanne and Jack are so helpful and professional. Their communication is excellent and every step of the process is explained. I would definitely recommend them and would have no problem recommending them to a friend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Billingham
What do landlords say about Michael Poole Billingham?
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
