Trusted Agent profile · Billingham, County Durham
Verified
★★★★★
1,125 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,125 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on View Agents
This office
237
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
5/5
GoogleJoe recently helped me with my property search and went above and beyond to make sure we were looked after with transparency throughout the whole process. Would highly recommend him as an agent !
Hello Charlotte Wow! Great to hear feedback of any type but obviously good feedback is more pleasurable. Thanks for taking the time to leave your review. All the team really … More
5/5
GoogleExcellent service and Matthew Hunt went above and beyond in his help , highly recommend this Estate Agent.
Hi Denise, this is so lovely to read! Thank you for taking the time to leave a review.
5/5
GoogleFANTASTIC SERVICE as buyer can ask for better service & communications.
Thank you so much for the great feedback, Mateusz! We're thrilled to hear you had a fantastic experience and that our team’s service and communication met your expectations. It was a pleasure assisting you, wishing you all the best in your new home!
5/5
GoogleThey sold your house in good time and got a good price
5/5
GoogleI recently purchased my new home through Michael Poole Billingham and I must say things could not have went smoother, from start to finish, house buying can be a stressful time at best but the staff at MP Billingham did a marvellous job …
Thank you very much! This kind of feedback brightens the branches day; thank you for taking the time to write it.
5/5
GoogleI recently had the pleasure of working with Michael Poole Estate Agents to sell my property, and I must say that the level of service I received was exceptional. From the initial consultation to the final sale, the team at Michael Poole was …
WOW! Darren, thank you very much. This type of feedback is extremely meaningful to the team; thank you for taking the time to write it.
5/5
GooglePaul at ewemove has been helpful from start to finish....have had a really good experience selling a probate property. Wouldn't hesitate to recommend, and would definitely use ewemove again in the future.....
Many Thanks Shelley for this fantastic review - we are delighted to hear that you were pleased with our service, and great to hear you wouldn't hesitate recommending or using us again the future. All the best, Paul & The EweMove Team
5/5
TrustpilotExcellent experience.
This company has been absolutely fantastic in helping me to prepare for renting out a house for the first time, guiding me seamlessly through everything that needed to be done. I could not have wished for better support from my “key contact person”, Sarah.
5/5
GoogleThank you to all at the the billingham branch for selling my bungalow. Debbie who mainly dealt with everything was very thorough and kept me up to date at all times.
Thank you so much, Paul! We appreciate it.
5/5
GoogleBrilliant experience dealing with Debbie from the Billingham office. Highly recommended.
5/5
GoogleVery professional kept me updated on the property and any other questions I asked . All the staff were approachable very friendly and I would not hesitate to recommend them . I would like to take this opportunity to say thank you for all you have done
Thanks so much, Brian, for taking the time to leave such lovely feedback! We appreciate it.
5/5
GoogleDuring my search for a house, Debbie at Michael Poole (Billingham) was an amazing help from start to finish. From promptly sending me properties that might be of interest, to keeping me updated every step of the way when I finally found …
Thanks so much, Jessica for taking the time to write such a lovely review. It means a lot to us!
5/5
GoogleThe staff have been so helpful in the process of us buying our first home. They have kept us updated and we have not felt out of the loop at any point of the process. We have really appreciated everything!
Thank you so much, Nicole! This bit of feedback means a lot to the Billingham team.
5/5
Googlegreat service, really looked after me.
5/5
TrustpilotWonderful service
Wonderful service, smooth and easy transition. 10 stars
5/5
GoogleWould recommend Michael pool billingham gave a realistic valuation and sold house in a week.Communication excellent would recommend them
5/5
GoogleGillian was an absolute superstar and brilliant to work with. Professional, articulate and really proactive!
Thank you so much, Tim :)
1/5
GoogleHouse was put on market during the covid pandemic. I was assured that despite this, they were confident they could sell. Not a single viewing and absolutely no feedback over 2.5 months. When i called the office the excuse given was staff being furloughed. Not good enough.
5/5
GoogleI recently completed a purchase on a house with the Billingham office. They were really helpful -- super efficient at setting up viewings back at the start of the process, and great at keeping in touch through the house-buying process and …
Thank you so much Gordon for taking the time to write such a lovely piece of feedback! It means a lot to the Billingham team.
5/5
GoogleIm not one for writing reviews but the service I received from Michael poole during the purchace of my new home was outstanding… And here's why. During the house hunt a lovely lady called Debbie Watts helped me in finding the …
Thank you so much Ashley for taking the time to write such a lovely piece of feedback about Debbie! We appreciate it so much.
1/5
TrustpilotThe whole expirience is just…dissapointing
The whole expirience is just dissapointing. Contracted to sell my house with Michael Poole Sadly wrongly valued which misslead the whole sale . Above estate agent does not have time to show property around athough charging 3 k fee for that type of service. Several people walked away from viewings or knowcked on my doors without appointment or three 4 couples trying to view without estate agent being there not organized at all . And time for organizeing viewings above 2 weeks due to calendar issues.! The job is simple and cant be done .. advert running after taking property of the market for week costing people again knocking on doors . Dissapointed not sold would not use again in future ..
1/5
GoogleShocking customer service! Telephone calls go to answer phone and are never responded to and emails are never answered. Avoid at all costs. We are considering changing CRM provider.
5/5
TrustpilotI give them 5 stars because all agents…
I give them 5 stars because all agents were so professional and helpful all the time, they, practically, took on themselves part of the stress of moving house. I am so grateful, they DID help.
5/5
GoogleThe team at Michael Poole Billingham, Debbie especially, were fantastic in helping me with the sale of my house. They were professional, clearly experienced and knowledgeable. It was great to know that they were always at the end of the …
Thank you so much, Anna! This bit of feedback means a lot to the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
