5/5
TrustpilotExcellent company to deal with
Excellent company to deal with. Very helpful and handled all our viewings. Kept upto date with all viewings and feedbacks. Nothing too much trouble. Made the selling process so much easier for us.
Trusted Agent profile · Billingham · County Durham
Verified
Michael Poole Billingham reviews
★★★★★
1,126 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,126 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on View Agents
This office
238
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Michael Poole Billingham
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotWe used Michael poole to sell our…
We used Michael poole to sell our property, they made the experience stress free. Great communication and very supportive throughout.
4/5
GoogleI was satisfied with the performance of the staff at Michael Poole in selling our property considering the downturn in the market.
Agent replied · 6 February 2024
Thank you, Peter! We're happy to have helped. Thanks for taking the time to leave us some feedback.
5/5
GoogleExcellent service. We were guided through what can be a very complicated series of events. I would not hesitate to recommend them.
Agent replied · 27 August 2023
Thank you so much! This bit of feedback means a lot, thanks for taking the time to write it.
5/5
GoogleBoth Stephen and denise were absolutely amazing! The sale of our house went very smoothly .From start to finish we were kept fully informed of all progress and they were always on the other end of the phone if we had any further questions.Would highly recommend them.
Agent replied · 19 August 2026
Thanks for your review. It was a pleasure to help you sell your home.
5/5
TrustpilotBrilliant estate agents - Leanne & Andrea
Leanne & Andrea have been amazing! Great communication and support throughout the process of the sale of our house. They have been very professional and their persistence and hard work is much appreciated! I would recommend them to anyone! Thank you so much! 😊
5/5
GoogleMatthew was brilliant with us from day one of looking to buying our new home. The service was excellent. A real pleasure to work with, nothing too much trouble. Always went out of his way to help us, very organised and friendly.
5/5
TrustpilotSarah Jarvis who managed the letting of…
Sarah Jarvis who managed the letting of my properties has provided an excellent service. A credit to Michael Poole Estate Agents.
5/5
GoogleAmazing service from an outstanding company!! A special mention must go out to Sam! There is above and beyond then there is the levels that Sam went to to ensure the sale of our property and the purchase of our next home. With Ian's superb …
5/5
GoogleDebbie dealt with the sale of my property and was fantastic, keeping us up to date throughout the process. Thank you
Agent replied · 27 August 2023
Thank you, Andy! We appreciate the time you took to leave us some lovely feedback.
5/5
GoogleOver the moon with the service I have recieved the ladies in the shop have been brilliant and so friendly x
Agent replied · 6 February 2024
We are so happy to have helped, Debi. Thanks for taking the time to leave us some feedback.
5/5
GoogleThe service that we received from Matthew, Debbie and the rest of the team at the Billingham office has been beyond fantastic. From the moment that Matthew arrived to value our property he put us at ease and we knew that Michael Poole was …
Agent replied · 30 July 2023
Thank you so much, Ryan. We appreciate the time you took to write such a lovely review!
5/5
GoogleExcellent service from the start to the end. Said that my property would be sold within 2 weeks and it was 1 day. The staff are all helpful and friendly. Would highly recommend using this estate agent.
Agent replied · 30 July 2023
Thank you so much, Ian. What a speedy sale! We are so grateful for your feedback.
5/5
GoogleJoe's been great - really attentive and honest and gets back to us quickly with all the necessary info. Would recommend!
Agent replied · 5 June 2026
Hello Matthew Thank you for your 5 star review. Great to hear your experience with our Hackney office has been a positive one. … More
5/5
GoogleHighly recommend! This is the second property we have sold with Michael Poole Billingham and will always be our first choice of agents to use. At each point in our selling process, we have been given time and dedication from all of the …
Agent replied · 11 October 2026
Thank you so much Joanne for taking your time to write this lovely review. It means a lot to us!
5/5
GoogleWe were just about to give up selling our house, then we spoke to Michael Poole. An excellent team from the start! They valued the house and got us the price we wanted. Very smooth, quick and efficient sale. Always responded promptly and …
Agent replied · 30 July 2023
We are happy to hear this! Thank you Chelsea for your lovely review.
5/5
GoogleSuperb service from start to finish. They got a buyer for me at the asking price within days, twice, 1st one fell through(no fault by them, just someone changing their mind after we had signed to sell, close to completion). We did use …
Agent replied · 30 July 2023
Thanks so much for taking your time to write this lovely review, James. We appreciate it!
5/5
GoogleA fantastic team which has a perfectly sound CRM system. We utilise all thing property management and it does a lot more than I ever thought it would do. Fantastic value and a support team which are on hand if there are any follow up queries when learning the system. 10/10 would recommend.
5/5
GoogleI have nothing but praise for Steve & Dee who have just sold my elderly aunt and uncles property. Nothing has been too much trouble and they have made the transaction as smooth as possible. My aunt & uncle have lived in their present …
Agent replied · 19 August 2026
Thank you so much for your review James. We are looking forward to welcoming your Aunt and Uncle into their new home.
1/5
FacebookFirstly I am absolutely upset with valuating property, I have received silly price for it! 😂 Secondly I have been viewing previously few properties from those agents which wasn't really nice as on pictures. When I asked M'bro branch for viewing on another property I have never heard anything back. Completely waste of time with selling or buying property.
Agent replied
I am not bothered any more. By the way it is very unproffesional and unnecessary answer worth of Estate Agent... Good luck with ignoring customers to view properties, as I can see I am not first one (y)
5/5
GoogleWhere can I even start. This has probably been longest house move in history! Gillian has supported me during every step and has always been a call away for any queries. …
Agent replied · 30 July 2023
Thank you so much, Sarah! This kind of feedback means so much to Gillian; thank you for taking the time to write it.
5/5
TrustpilotGreat purchase experience!
Maria in the Sales team was very helpful in assisting my purchase of a house. She always kept me up to date, and was never pushy with me. Quick response time to any questions I had and was very informative of the process as a first time buyer. Very pleasant experience! Thanks so much!
Agent replied · 21 March 2024
Thank you so much, Ben! :)
5/5
GoogleRachel and Matthew of Michael Poole Billingham have been exceptionally professional, courteous, and just so helpful during our house sale. They have been great with feedback and communication and are just so good to deal with. I have to say they're the best Estate Agency I've ever dealt with. Thank you both.
Agent replied
Thank you, Elizabeth. This was so lovely to read.
5/5
GoogleSuperb service, very diligent and thorough dealing with a very difficult transaction. …
Agent replied · 22 June 2026
The Billingham team is so happy to have helped James! Thank you for taking the time to leave some feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Billingham
What do landlords say about Michael Poole Billingham?
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
