Trusted Agent profile · Billingham · County Durham
Verified
★★★★★
1,127 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,127 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on The Trusted Agent
This office
239
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
5/5
GoogleI have both sold my property through Michael Poole and rented a property through Michael Poole. From the very first visit from Matthew to all the follow ups with Gillian, Lucy and Debbie. The level of professionalism is excellent and they …
Thank you for this lovely feedback, we appreciate it!
5/5
GoogleHaving never sold a property before, and with the market currently being 'Hot' I set about finding myself an estate agent, and opted for Michael Poole purely based upon them being competitely priced. Living out the area I needed someone to …
Hi Nathaniel, thank you so much for your lovely comments :)
5/5
GoogleWe initially had our house up for sale with Michael Poole Billingham office with the primary contact Debbie. We have numerous viewings and received and accepted an offer. The process was proceeding along and we had picked a new build house …
Thank you so much Alan for taking the time to write this lovely review! It means a lot to us.
5/5
GoogleDebbie at the Billingham office was absolutely fantastic. Debbie provided a great customer service, the regular the updates were so helpful, queries answered in an efficient & timely manner. …
Tracy, I appreciate you taking the time to share your experience with Debbie. Thank you; it means a lot.
1/5
TrustpilotBad experience!
I rented a furnished apartment through Michael Poole and it has been a really disappointing experience. The apartment was extremely dirty when I moved in (despite that wasn't reported on the inventory check), a wardrobe door was hanging broken and almost fell on me few times, multiple bulbs (including in the shower) were not working, a chair was broken too. Those problems should have been sorted before my move in, considering they knew about my moving a month before I got the keys.I had to change the bulbs and to fix wardrobe and chair by myself, because being lockdown they couldn't send anyone for a long while, and despite not “emergencies” I needed those things to be fixed, but none refund me for those jobs.When I left the apartment it has been told they would keep part of the deposit to put back in the original place old, dirty and rusty items I have moved in a cupboard because they were just taking storage space...of course everything I fixed/changed and the deep cleaning I had to do when I moved in it hasn't been even consider to refund me.I really would suggest anyone who is thinking to go through this agency to think twice, they are really unprofessional, if they act so poorly on letting I can not imagine the problems you could have during sales.
5/5
GoogleGreat team and even better platform. We use the probate platform constantly and have generated lots of probate instructions from it! Fully recommend!
1/5
FacebookTried to get a viewing on a property that they had the keys for - had to wait nearly two weeks to view and the day before they cancelled as the house had been sold through another estate agents. Wish I’d rang them now. Terrible estate agents - difficult to get through to and appalling service.
I response to difficult to get through - our p[hone lines are open 9am-9pm weekdays ?
5/5
GoogleOUTSTANDING We sold and purchased our homes through Michael Poole in 8 weeks. Customer service from Sam was amazing she kept us informed throughout on both sale and purchase. We loved the photos Ian took. Personal second to none service. Highly recommend
5/5
GoogleWe have recently moved from a house to a bungalow and the staff were extremely helpful with advice and encouragement. We would certainly used them again should we ever want to move again.
Thank you so much, David, this bit of feedback means a lot to the team.
5/5
GoogleWe sold a property with Michael Poole, excellent service from start to finish, staff very professional and friendly with good advice on marketing and help with legal advice. …
Thank you so much, Michael, this bit of feedback means a lot to the team.
5/5
GoogleVery helpful staff, who provided help and information which was difficult to obtain from our solicitors.
We're happy to have helped David. Thanks for leaving this review for us, it means a lot to the team :)
5/5
GoogleI would highly recommend Michael Poole for selling your home. I used the Billingham branch and can’t fault them at all. They were supportive and helpful throughout the whole process- from the initial enquiry, to the photographs and advert …
Thank you so much Jo for taking the time to write this lovely review! It means a lot to us.
5/5
GoogleAlthough we are in the early stages of the process, so far our dealings with Michael Poole (with notable mention to Gillian) have been extremely positive. They are courteous, quick to respond, knowledgeable and focused on the best outcomes for their clients. A real pleasure to work with them.
Thank you so much, Mike! We really appreciate this :)
5/5
GoogleSold my house in a couple of weeks after 6 months with purple bricks. (never ever ever use purple bricks). I would recommend Michael Poole Massively. Customer service, Speed and Communication was outstanding. Thanks to Matthew and Megan …
5/5
GoogleOUTSTANDING We sold and purchased our homes through Michael Poole in 8 weeks. Customer service from Sam was amazing she kept us informed throughout on both sale and purchase. We loved the photos Ian took. Personal second to none service. Highly recommend
5/5
TrustpilotAmber did a fantastic service up to…
Amber did a fantastic service up to completion. Very proactive in keeping us posted on all developments through the selling process. Simply the best service I have experienced in buying or selling property. Well done Amber you are a credit to your company.
5/5
GoogleA nice company to deal with. I have used them several times in the last couple of years and would do so again. Fair and thorough, and if they get something obviously wrong in the inventory they are happy to correct it and quickly too. Good value and have always been available when I want them. It probably helps that at the end of their visit I am around to discuss any significant areas of concern for them so we are not getting our wires crossed.
5/5
GoogleAbsolutely brilliant service from Steve and Dee. Nothing was too much trouble:,always available, calm in the face of adversity..just like having your own private agent...nothing too much trouble for the 2 of them ..we'd give them 10 out of 10
We've loved being part of your journey to sell your home and just knew your new home was right for you as soon as we saw it. Wishing you years of happiness - you know where we are when it's time to move again. Dee & Steve - EweMove
1/5
FacebookTerrible estate agents. They are rude when they speak to you on the phone. They charged us for fast tracking our checks and we were last in the chain to get them back, took even longer than the standard time. Never got an apology. They do very little to actually help sell your house, there only solution is to just keep lowering the price. We asked for our house to be featured on their social media page relentlessly, to spark interest page and they couldn't be bothered. We were ignored from start to finish.
5/5
GoogleBought a house recently via Billingham office. Debbie, my sales negotiator was brilliant from start to finish with her support and helping the purchase go smoothly. Very happy and would recommend.
Thanks, Deborah for this lovely feedback, we appreciate the time you took to write it.
5/5
GoogleFantastic experience using Michael Poole. Extremely friendly and great communication throughout the whole process. Thank you.
5/5
GoogleAmazing customer service had nothing but positive and informative interactions with everyone at the Billingham branch. Especially Samantha Foxton who is a breath of fresh air, would highly recommend using this branch and estate agents. Thank you for everything
5/5
GoogleExcellent service from Michael Poole Estate Agents at Billingham for the sale of our house. They went above and beyond helping chase things through with solicitors etc. Would highly recommend!
Thank you very much, Graeme! This kind of feedback brightens the branches day; thank you for taking the time to write it.
5/5
GoogleHaving had no success between 2018 - 2019 with a local estate agent we commissioned Michael Poole to sell our home February 2020. Through to November we had a range of viewings an eventually secured a buyer . we have now settled into our …
Thank you so much, Peter! We really appreciate you taking the time to leave us this review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
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